IWork apps gone after upgrading to mavericks

Hello guys !
Recently my macbook pro (running Mountain Lion ) was unable to install some apps and after 2 year it was some kind of slow .. so I erase my hard and reinstall it using bootable USB ( I once did it before )
after that I upgrade to mavericks manually ... since I bought macbook > I own iWork & iLife apps ( not on DVD) ... going to mac store for redownloading purchased apps ...WOW ... iWork apps was gone and I have to pay ! but iLife apps was still free for me
free upgrade to mavericks cust me 60$ to rebuy what I own before !!!
I don't know what happend here .. even I've mailed to mac os support and they answer me that I only own these apps for iOS ... but I do owned them !!!
do you have any idea what should I do ?
what is wrong with apple about this ?

This is a user to user support forum. We don't have access to your Purchase History. iTunes/Mac App Store support does. They can see everything that you have bought since you opened the iTunes account. We can't help with your dispute with iTunes Support.
Why would you erase the HDD and not have a secure backup of all your apps and data?

Similar Messages

Faces gone after upgrades to Mavericks and iPhoto database.

After upgrading to Mavericks from Mountain Lion, the iPhoto Database had to be upgraded by iPhoto to work with Mavericks. It went thru the process and afterwards many (but not all) of my Faces were gone. The photos are still there...and they're still tagged with the appropriate Faces name, but they will not show up in Faces. The only way I can get them to show up there is to delete the Faces names that are already on the photo and re-enter the Faces from scratch. But since there are at least 1500 photos that are affected, there's got to be a better way! I've done each of the following to no avail:
1) Repaired permissions.
2) Rebuilt Thumbnails.
3) Repaired the Database
4) Rebuilt the Database
5) Restored the Database from Time Machine to pre-Mavericks. The database had to be converted by iPhoto like before. And the results are the same - lots and lots of Faces missing - though everything else appears to be there. The only thing I can see is that it's the same set of years where the Faces are missing (it's something like all Faces from 1942-1970 are missing - but the ones before and after that are there).
Anyone have any ideas? Thanks in advance.

Since you've tried all of the standard fixes there's only one left:
1 - delete the iPhoto preference file, com.apple.iPhoto.plist, that resides in your
User/Home/Library/ Preferences folder.
2 - delete iPhoto's cache file, Cache.db, that is located in your
User/Home/Library/Caches/com.apple.iPhoto folder (Snow Leopard and Earlier).
or with Lion, Mt. Lion or Mavericks delete the contents the User/Library/Containers/com.apple.iPhoto/
Data/Library/Caches/com.apple.iPhoto folder.
3 - reboot, launch iPhoto and try again.
NOTE: In Lion and Mountain Lion the Home/Library folder is now invisible. To make it permanently visible enter the following in the Terminal application window: chflags nohidden ~/Library and press the Return key - 10.7: Un-hide the User Library folder.
If you're running Mavericks, 10.9, go to your Home folder and use the View ➙ Show View Options menu to bring the this window:
where you can check the Show Library Folder checkbox.
If no change try rebuilding the thumbnails again.
OT

All of my pictures from my iPhoto library are gone after upgrading to Mavericks

I just upgraded to Os X Mavericks and now all of my pictures are gone from my iPhoto library, and of course I am unable to access this version of iPhoto on OS X Mavericks.
I tried to find them using a different application or in Finder, and in both cases "iPhoto Library" is in Gray and no contents are available. My system memory doesn't seem to be reflecting the number of photos I have either.
If I go back to my old operating system will it work? If not, I have lost all my pictures since February of 2011. I have been crying nonstop for an hour trying to figure out what to do.

Open the App Store and upgrade iPhoto to the Mavericks version. Installing OS X does not do anything to your iPhoto Library.
The iWork apps are free with a new iOS device since 1 SEP 2013. They are free with a new Mac since 1 OCT 2013. They are also free with the upgrade to OS X Mavericks 10.9 if you had the previous version installed when you upgraded.

Notes gone after upgrading to Mavericks

Have started the "Notes" application but none of my notes that were in Mail appear in the app after the upgrade to Mavericks - and they are of course gone from Mail. they are still in my Notes app on my iPhone. what should I do?

If your iPhone is 3GS or newer, it is probably a case of ensuring iCloud syncing is activated in iTunes and is the default account on the phone. However, the older iPhones did not have this iCloud facility and getting Notes off them meant using an extractor and then interrogating the Sqlite database. First, make sure you back up the phone to your computer using iTunes.
Maybe this thread is a help.
http://forums.macrumors.com/showthread.php?t=1049344

Network utility gone after upgrade to Mavericks

Hello,
After upgrading my 1 year old Retina Macbook Pro from Mountain Lion to Mavericks my Network Utility app was removed after the successful upgrade.
Is this just an incident by me or was this intended to happen as function of this utility is put somewhere else or considered by Apple not to be necessary anymore.
Regards,
Rob

Apple moved it to /System/Library/CoreServices/Applications/.
(91926)

Airplay gone after upgrade to Mavericks

I have a mid 2009 MacBook Pro 13" - it has supported Airplay for audio since Airplay was launched (doesn't support Airplay mirroring). I upgraded to Mavericks yesterday and now my Sound control panel no longer shows my airplay devices as output options, and iTunes no longer shows the Airplay icon and menu. Has anyone else seen this?

I found out that the built in firewall interferes with AirPlay (which I know is weird).
Try turning the OS X firewall off using System Settings -> Security. If AirPlay now works, turn on the firewall and add "coreaudio" to the list of exceptions. This worked for me.
By the way, Coreaudio is the OS X system driver for audio.

Apps gone after Upgrade to IOS 5.0.1

Hello,
I upgraded my IPad today and all Apps (purchased and free) are now gone.
I didn't do a synchronization with my Computer before, so I can't load them via ITunes.
I already tried it with the App-Store on my iPad, but after choosing "purchased" a note informed me that there are no App for download available.
Is there another way or do I have to buy them all again?
Can anyone help me?

hdwx wrote:
I didn't do a synchronization with my Computer before, so I can't load them via ITunes.
There is a reason why synchronization is recommended.
hdwx wrote:
I already tried it with the App-Store on my iPad, but after choosing "purchased" a note informed me that there are no App for download available.
I'm confused. Exactly where did you choose "purchased?" You should be able to download the apps again without being charged. Just pretend that you're buying them.

Apps gone after upgrading ios4 to ios6

Hi,
today i did a backup of my phone from itunes. After that i upgrade my itunes. After the upgrade of itunes, i upgrade my iphone from IOS4 to IOS6.
When my phone is restored, my photos, contacts are there. But my Apps are gone.
When i go to the itunes, i click on the apps tab under the iphone page, i can see that my apps are there...there are 3 pages(tabs) of apps shown in the itunes, which is same as my previous backup of ios4 apps. But when i look at my phone, it is jus 1 page, no apps.
I tink by right the apps should show on my iphone, since itunes detected it under the apps page..
what should i do? the apps did not shown because i backup based on ios4?
please advise...

Hi, to add on to the above queries,
This is the image i have after i backup,
http://imageshack.us/photo/my-images/10/appgj.jpg/
As u can see there are 3 pages of apps. But when i see my iphone, its just 1 page.
Should i just click on sync??? any impact? if i click on sync what will happen?
I just hope to get back my apps.

APPS GONE AFTER UPGRADING

Hi
I just upgraded to 5.0 on my iphone 4 and after that all my purchased and free apps were gone.
When i connected to my computer (brand new) it said there was a problem with the apps.
I have only connected the iphone to a computer once(when I bought it at the store, because I could not use my own mac to syncronize it, it was to old.)
Does anyone know if I can get back my apps, I have most of the receipts from the apps?
Best, Jeppe

I did that, but nothing happens. The sync is finished and that is it, any ideas?
Also: I had some apps(sound editing) which had some recordings, and they are gone to
Thanks for the help.
Jeppe

Can't connect to app store after upgrading to Mavericks

After installing Mavericks, I can't update any of my apps, or open any previous apps. When I do try to sign in, it always says "An unknown error has occurred". I have a yahoo.com Apple ID, but even when I try signing in with a gmail.com Apple ID, I get the same error. What is going on?

That worked gor me as well.
Go to Library/Preferences/SystemConfiguration and then delete NetworkInterfaces.plist
Restarting. Going to the system prefs/network - saving then launching the app store.
Did the trick for me.

Airplay icon is gone after upgrade to Mavericks

Hi there.
I have a Macbrook Pro 13" - Late 2011 and an Apple TV 3.
After I upgraded to OS X Mavericks, the Airplay icon does not appear in the menu bar.
I have enabled the option "Show mirroring options..." in Displays Preferences.
Airplay works if I just choose Apple TV from Airplay Display menu in the same preferences window.
Any help?
Thanks.

This solved my problem
1. Open 'Terminal';
2. Copy this text (without comas): '' mv ~/L*/Application\ Support/Dock/*.db ~/Desktop ";
3. Press Enter; (Screen will flash and icons, dock & finder will disappear for some seconds! In the end, everything will appear on screen!
4. Restar computer;
5. Immediately after turning it on, press AT THE SAME TIME: Command + ALT + P+ R
6. The screen will flash & you'll hear the booting sound again! Then you can let go teh keyboard.

I can't login to App Store after upgrading to Mavericks.

I read through all the suggestions here, nothing help. My username and password are correct, but still not work. I can't log in, means I can't update my iWork, can't purchase new apps. Should I still wait till Apple fix the problem or should I reverse to my previous version?

ive been having the same problen and a couple people are trying to help here is the link to that thead
https://discussions.apple.com/thread/5518868?start=0&tstart=0
i haven't had any luck yet maybe you will with something i was said could help just start from the top

After upgrading to mavericks, i cannot open mac app store, preview, calendar, etc

Why i cannot open mac app store, preview, calendar, software update, etc after upgrading to mavericks? How can i fix this? please help me

Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, or by corruption of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin. Test while in safe mode. Same problem? After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

After upgrading to mavericks all my folders in Mail are gone, with important documents, does anyone have any ideas how I can retrieve them? Thanks Warren

Hi,
After upgrading to Mavericks, all my mail folders in Mail are gone. Does anyone else have this problem or know how to fix this. I only use the apple Mail, not anything else like gmail etc. Its very frustrating as I had importantant documents there.
Thanks
Warren

this might help with the gmail problem: http://www.wired.com/gadgetlab/2013/10/mavericks-issues-and-fixes/?viewall=true

After upgrading to Mavericks App store only works for me when I switch over other users

After upgrading to Mavericks, the only options that work for me on App Store are Updates and Purchases, anything else only works if I switch my user either to guest or root? Any idea? Thx in advance.

Read this whole message before doing anything.
Back up all data.
Quit the App Store application if it’s running. Wait at least 10 seconds before continuing.
Step 1
Hold down the option key and select
Go ▹ Library
from the Finder menu bar. Delete the following items from the Library folder (some may not exist):
Caches/com.apple.appstore
Caches/com.apple.storeagent
Caches/storeagent
Cookies/com.apple.appstore.cookies
Preferences/ByHost/com.apple.appstore.plist
Preferences/ByHost/com.apple.storeagent.plist
Preferences/com.apple.storeagent.plist
Leave the Library folder open. Try the App Store again. If it works now, stop here. Close the Library folder.
Step 2
If you still have problems, quit again and wait 10 seconds. Go back to the Finder and move the following items from the open Library folder to the Desktop:
Cookies/com.apple.appstore.plist
Preferences/com.apple.appstore.plist
Test. If the App Store now works, delete the files you moved to the Desktop. Otherwise, quit again. Put back the files you moved, overwriting the newer ones that may have been created in their place, and post your results.

IWork apps gone after upgrading to mavericks

Similar Messages

Maybe you are looking for