IWork is not free on a brand new iPad Air

I bought my iPad Air just a week ago.
According to apple the iWork apps are free to all ios 7 compatible devices activated after 1st of September, but I still have to buy because I used backup straight away from my old iPad before regestrating it as new in iTunes. So how do I get iWork for free now?

Have you tried logging out of your account on your iPad and then logging back in and seeing if they then show as free in the App Store app ?

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HT4623 I bought a brand new ipad air, but I am not allowed to download ie. pages and keynotes for free, as promised?

I bought a brand new ipad air, but I am not allowed to download ie. pages and keynotes for free, as promised?

The free only counts for devices activated after September. So first you need to activate the iPad (go through all the set up stuff), then, using the same Apple ID you used to activate the iPad, go to the App store and search for Pages, etc. When you download them you should see them for free.
Being free is tied to the Apple ID used to activate a device. For example, I bought my iPod in June, so I'd need to pay for the apps, which is why they're not universally free in the app store.
After you activate the iPad it may take a little time for the app store to realize 'yeah, just got a new device, this purchase is free'. I've seen people say they go right in, see it for cost, then go back in a little bit and the apps are now free.

I can log into apple on my laptop but my brand new ipad air will not accept my password. Help?

I can log into apple on my laptop but my brand new ipad air will not accept it, what do I do now?

Won't it accept it where? Did you go to Settings> iTunes & App Store>Apple ID, and sign in there?

My brand new iPad Air 2 is making a random popping sound.

My brand new iPad Air 2 is making a random popping sound and there are crackling sounds when I have the earphones plugged in and browsing with no music. Guy at Apple store could not replicate it when I walked in. Is this normal?
Should I get it replaced and what are the chances that its going to happen again?

Around here I've seen many posters that have renamed the ipad air 2 the "Ipop". You should read some of the older posts by clicking on View More at the bottom of the page until you come across it or do a search for Ipad air 2 popping noise. Last I saw it was hit or miss. Good luck.

Malware on brand new iPad Air

I have a two year old IPad 2. my wife has a brand new iPad Air. In the past five days we have both been infected with malware in the safari browser (and Chrome) which first pops up as ad cash, and then perpetuates to dozens of advertisment pages before freezing. Can anyone please help and advise on how to get rid. We are in Thailand and suspect this might be chinese?

If you think there's some malware on your devices, you have to do a factory reset, as I suggested.
However, there are a couple fo steps you could try to avoid this. Go to Settings, Safari and ensure that Block pop-ups is ON.
Then go to Settings Safari and choose Clear Website Data and History.
I expect Chrome has similar options, but I don't use it so I don't know what they are exactly.
That should give a you a clean start for Safari. If you think the issue results from a specific website, you can visit that site and see hether you get stung again. If so (a) repeate the steps abaove and (b) never go back to that site.
If you get the proble with all websites, then you must to do a factory reset.
The issue on Macs arises when people download (or are tricked into downloading) malware such as MacKeepoer (an espedially notorious example). It is not possible to download and sintall this kind of malware on a non-jailbroken iPad. The *only* ways you can install on an iPad are (a) via the App Store or (b) via a developer profile or (c) via a jailbreak. That being so, the suggestion from otehrs that the porblem arises from a websitre (or maybe a group of websites) is almost certainly correct. The steps I outlined above will allow you to break the connection with those sites. If that doesn't work, factory reset

HT4623 I purchased a movie on my brand new iPad air 64g. I'm connected to a strong wi-fi but still I get that error can't download over cellular. I have plenty of space. What is wrong? So frustrated.

I purchased a movie on my brand new iPad air 64g. I'm connected to a strong wi-fi but still I get that error can't download over cellular. I have plenty of space. What is wrong? So frustrated.

IIRC, you can only download a maximum file size of 100MB with cellular.

I need to replace the nano SIM card tray of my brand new Ipad Air, but here in Brazil it has been impossible...How can I contact the US apple store through email to help me?

I need to replace the nano card SIM TRAY of my brand new IPad air, but here in Brazil it has been impossible...How can I contact the US apple support through email, to help me?

Visit an ASP or dealer

My iPod Nano will not sync with my brand new Mac Air...will charge

My iPod nano (touch) will not sync with my iTunes on my brand new Macbook Air. It will charge my iPod and give the option to eject the iPod, but it will not recognize my iPod to sync. Any ideas why and how to fix it?

Hey all, I had to call Apple Support to resolve the issue as nothing on the web provided an answer. So for all you out there having the same problem, here's the ituation and full resolution, so you can save time and money (if your product's warranty is expired).
Situation: I bought a brand new Mac Air on 12/7/12 and tried to sync my 6th generation iPod nano (previously configured to a PC) with no sucess. ITunes was only allowing me to charge and eject the nano.
Solution:
1. Go to View>sidebar
2. In the sidebar, click "iPod" under the Devicies category
3. Click "Music" section next to "Summary" under the status bar
4. Make sure "Sync" box is checked with your preferred preferences underneath
5. Click "Sync" in bottom right corner of window
Apparently, iTunes 11 is quite different and the sidebar with usual options and playlists does not appear unless selected in the "View" drop-down.
FINISHED!

How do I transfer all my data from an iPad Air wifi 32 GB to a brand new iPad Air 2 64GB?

I received right now a brand new iPad Air2 wifi 64 GB. How do I transfer ALL MY DATA from another iPad Air wifi 32 GB ?

Back up your old one. I use and prefer iTunes, but back up all the data, etc.
Then unplug it. Plug your new one in and go through the setup steps. When you see the option to set up as new or restore from the backup you just made, choose that and your new iPad will be a near clone of the old one.
http://support.apple.com/en-us/HT2109
has step to step instructions.
If you are going to get rid of your old iPad, read this before you do so, just to make sure you're not inadvertantly selling someone a brick
Selling an iPad
http://support.apple.com/kb/HT5661

I have a new iPad air and all of my photos from the cloud are not showing up on my new iPad air. How do I get all my photos to show up?

Hi, I have a new iPad air, all of the photos from the cloud are not showing up. What do I need to do to get all my photos from the cloud onto my new iPad air? Thanks!!

Reset your device: hold down the home button along with the sleep/wake button until the screen goes black and you see the Apple, then let go. (No data loss)

Brand new iPad Air and cannot get tilt to work in games or to change orientation for reading - help!

Battery on new iPad Air running down really quickly with all apps closed down and whilst asleep- any ideas?

Hello, juliefromaltrincham.
Thank you for visiting Apple Support Communities.
I would check to make sure Rotation Lock is not engaged. The article below will walk you through that process and has some helpful troubleshooting steps if that does not resolve the issue. In regard to your battery concerns, I would need more information regarding usage patterns and how you connect to a data network. The best option for that would be to contact us here.
iPad: Understanding the side switch
http://support.apple.com/kb/ht4085
Cheers,
Jason H.

My brand new iPad air has been completely unresponsive and needed to be "hard restarted" twice. What's up with that?

3 days ago, I purchased a new iPad air. I've installed a few apps on it and have generally just been playing with it and figuring out the OS. Yesterday, while trying to wake it up, I noticed the device was completely unresponsive, the screen would not even turn on. I executed a hard restart (held down home and power for 10 sec). That seemed to remedy it for the time being but it just happened again. I'm concerned that this will be a recurring issue and will possibly degenerate into a bigger problem for my new iPad. Is this a known issue? If so is it a hardware or software related problem. Any help would be greatly appreciated. Thanks.

My first reaction is, "Yuck!"
I participated not too long ago in this forum in a discussion about music on web pages. All people with any real experience were pretty much against it, unless there was some control that would allow someone to turn it off and on, with the default being set to "off." And, of course, I don't know how it would play with assistive technolology for blind persons (were I to add sounds to one of my web pages, my sister, who is blind, would kill me, I think).
You would need Ogg Vorbis audio in order for it to be playable in all browsers and I should mention that I had a real nightmare dealing with video on this website because I had not told Apache that Ogg is a supported MIME type. Firefox would not play the Ogg video until I edited the .htaccess file thusly:
AddType audio/ogg .oga
AddType video/ogg .ogv
AddType application/ogg .ogg
I would imagine you would have to do that on any Apache server. Until you did this, your audio might be playable in some browsers and not playable in others, like Firefox.
But be careful to not totally distract people with your audio files. Audio on a website brought up in the workplace is usually a clue to others nearby that the person is not working for the company. The first thing that happens is that the page is immediately closed when audio starts coming out of the speakers.

Dead Pixel on my Brand New iPad Air

Just unwrapped my new iPad Air and immediately saw a straight line of dead pixels across the screen. How dissapointing and annoying. What should I do? Bought it online on Nov 4th thorugh Apple Store Singapore. Please help.

These things happen, even to Apple. Contact Apple Support for a replacement. http://support.apple.com/kb/HE57

Brand New Ipad Air is downloading slow, and apps are not finishing

I just bought this and am regretting my $600 investment. I've spent over 4 hours trying to figure this thing out. Safari is the slowest browser I have ever used. Apps do not complete downloading/ installing. I have reset my wireless, and my high speed internet wirks better with all my older pc's. This is brand new and I don't want to go back to the apple store, or talk to support and be insulted when they tell me it's my wireless.

I'm having the same problem actually. I'm thinking it's an issue with the store, not the device. Even loading up iBooks on my mac has been a bit slow tonight.
Maybe it's just overloaded at the moment?

BRAND NEW Ipad Air 2 - Wont turn on!!

I bought my Ipad air 2, a month ago and I've had nothing but problems.
In the first week, it would randomly restart and then come back on again. Then by week two, it was shutting down and not turning back on again until several hours later it decided to make an appearance. And now, its shut down 7 days ago and wont come back on!
I'm so disapointed. I bought it for Uni, for it to be reliable and I haven't been able to use it most of the time because I don't want to be writing up essay's and it cut out and not save anything.
It hasn't been dropped or near water (I treat it like a new born baby - I wont even put it on a surface that isn't cushioned) so it has to be a fault with apple.
Has anyone else had this problem?
I have sent mine back to the apple store today to see what they can say about it.

Try a reset:
Hold the Sleep and Home button down until you see the Apple logo.

IWork is not free on a brand new iPad Air

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