IWork is still asking for a Serial Number even though I installed from DVD.

I let my iWork '09 trial expire. So I bought the retail DVD. After installing, iWork still wants a serial number before running. I tried deleting the suite and reinstalling. Same problem.
Please help me.
Thanks.

I have the same issue as the previous personand I have tried what you suggested and this doesn't work for me, any other suggestions, I am new to Apple so am unsure what to do.

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    So I received the serial number for the standalone version of Adobe Photoshop Lightroom 5 Student and Teacher edition that I purchased from the Adobe online store.  After it downloaded I received a serial number.  When I installed the software and attempted to activate it using the provided serial number the pop-up box stated that the number I provided was for an upgrade version and that I needed to provide the serial number from the previous install; something that I do not have because I have never owned Lightroom before.
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    General Info
    Chat start time
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    Chat end time
    Jan 15, 2015 2:34:33 PM PST
    Duration (actual chatting time)
    00:35:29
    Operator
    Ganesh
    Chat Transcript
    info: Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
    While you wait, you can try our community forums where experts are online 24/7.
    info: You are now chatting with 'Ganesh'
    Ganesh: Hello. Welcome to Adobe Technical Support.
    Ganesh: Please allow me a moment while I look into your account & verify the details.
    Ganesh: Hello Doug.
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    Ganesh: Thank you for confirming.
    Ganesh: I will be glad to help you with information on  this issue.
    DOUG TURNER: Great...
    Ganesh: Please allow me a minute to check the details for your purchase.
    DOUG TURNER: O.K. I can provide a cut and paste of the email...
    DOUG TURNER: Dear DOUG TURNER, Thank you for your purchase of downloadable Adobe products. For your records, we have included your serial numbers below. Adobe Photoshop Lightroom 5 (Mac/Win,English) 1160-4001-0579-1093-9318-8739 Download Instructions: 1. Login into Your Account with the Adobe ID: [email protected] * http://www.adobe.com/go/ols_ww_login/ 2. In the My Orders page, locate order #AD015387514 with the date January 14, 2015, and expand the order to view the details. 3. Start your download by clicking on the 'Download' button.
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    Ganesh: Do not worry, our customer support team will help you with return process.
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    Ganesh: Allow me a minute to transfer the chat.
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    info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
    info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
    info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
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