IWork not coming up free in app store even with newest ios7.0.3 installed
We just installed the latest version of ios7.0.3 on our 3 and a half month old ipad mini, yet when I go to the app store, iWork still comes up as $9.99 per app rather than free. I am not sure what I am doing wrong. Any advice would be greatly appreciated. Thanks.
The apps are only free for devices that were activated on or after September 1st, and which have been updated to iOS 7 - if your iPad is 3.5 months old then it's older that September 1st
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I would like to update Pages from 4.1 to 4.2. I did not purchase it from the App Store but installed it with iWorks. How do I complete the upgrade?
The iWork 9.2 updater is for those using Mountain Lion. Why do you want to update to Pages 4.2 if you're still running Lion? There is no benefit & many users have had problems.
That being said, you must make sure the applications are where the installer initially put them. The updaters are very picky. If the location is not where the updater is programmed to look or if the folder doesn't have the name the updater looks for, it will not work. The applications cannot be renamed or moved. All three applications must be in the iWork '09 folder in Applications. That iWork folder must be named iWork '09. If it doesn't have the '09 Software Update won't find them & the updaters won't work.
Now, choose Software Update from the Apple menu, from System Preferences or launch the Mac App Store & click Updates. You should get a window similar to this screenshot. Now click the Update button next to iWork 9.2.
Alternatively, you can download the standalone update here. -
Hola, no me deja actualizar gratis a la nueva versión de iwork. lo adquirí en la mac app store y no me lo reconoce. Muchas Gracias!!!
Por favor, me podeis ayudar?
Un saludo!Google translation:
Hay varias razones por las que los cambios no se muestran tan libre para aquellos que ya tienen instalado iWork '09.
1 . Debe tener iWork '09 aplicaciones instaladas y que se deben actualizar a la versión x.3. También puede descargar el programa de actualización independiente desde ésta página.
2 . Si no va a utilizar el Inglés como idioma principal para su Mac , cambie al inglés y ejecutar Actualización de Software. A continuación, puede volver a su idioma preferido.
3 . Ir a la Mac App Store (MAS) > Haga clic en Store> Comprobar si hay descargas sin terminar. Usted tendrá que hacer clic individualmente en cada aplicación > Haga clic en Actualizar > ingresar su ID de Apple y contraseña y luego se iniciará la actualización.
4 . Abrir App Store en tu Mac y mira los botones debajo de Keynote, Pages y Numbers . Si no dice "Actualizar " click Cuenta bajo Enlaces , introduzca su contraseña y haga clic en " Ver cuenta". A continuación, haga clic en el botón" Reset" a la derecha de " Restablecer todas las advertencias para comprar y descargar" en la parte inferior de este página, y haga clic en Listo. Revise su ficha y iWork y iLife cambios deberían aparecer ahora las actualizaciones.
Estos son los que yo he visto el trabajo de los demás.
Original English:
There are several reasons why the updates don't show as free for those who already have iWork '09 installed.
1. You must have iWork '09 apps installed & they must be updated to the x.3 version. You can also download the standalone updater from this page.
2. If you are not using English as the primary language for your Mac, change to English & run Software Update. You can then switch back to your preferred language.
3. Go to Mac App Store (MAS) > Click on Store > Check for Unfinished Downloads. You will need to individually click into each application > Click update > enter in your Apple ID & password and then it will start updating.
4. Open App Store on your Mac & look at the buttons under Keynote, Pages & Numbers. If it does not say “Update” click Account under Quick Links, enter your password & click “View Account.” Next, click the “Reset” button to the right of “Reset all warnings for buying and downloading” at the bottom of this page, & click Done. Check your updates tab & iWork & iLife updates should now appear.
These are the ones I've seen work for others. -
App will not download to iPad when purchased from App Store - stuck with Cloud icon
Device : iPad Air 32gb wi-fi model (not cellular data)
OS version : 7.1.1 (up to date)
Location : UK
Problem : App will not download to iPad when purchased from App Store - stuck with Cloud icon
Last night I tried to download an app over wi-fi onto my iPad Air, but the app did not install.
I have plenty of space (the app is 24.1mb, I have 3.4gb free space) and there are no restrictions whatsoever on my iPad - no blocks on App store purchases, no age-related restrictions, no country restrictions etc.
Normally from the App Store page you would tap the price (in this case the app was free), enter your iTunes password, and the app would download.
Also a new icon appears on the home screen and a circle shows the progress of the download.
However this did not happen.
Instead I have the Cloud icon (the one that shows when you have bought an app but it is not currently installed on your device) and a message that says "You've already purchased this, so it will be downloaded now at no additional cost".
If I press OK I am then prompted to enter my iTunes password, the Cloud symbol briefly changes to a circle (and I mean for a split-second, like the blink of an eye) and then the Cloud symbol appears again.
The app does not download - in fact it does not even *attempt* to download.
I have tried this >20 times now and it always occurs excatly like this.
After Googling this problem (which seems common) and reading over a dozen threads on this forum plus Apple's own official support pages, this is what I've tried:
I can re-download other apps that I have previously purchased on this iPad, with no problems.
I purchased another app on my iPhone 5 and was then able to download onto my iPad with no problems.
I have reset my iPad >5 times - both by pressing/holding the home/power buttons, and also a full switch off and restart.
I have logged out of my iTunes account on the iPad, and logged back in.
The wi-fi is Virgin Media fibre optic broadband with a verified speed of 20 meg (confirmed by Speedtest) plus an 802.11-n Belkin router and my iPad will happily load web pages, stream videos on YouTube, download other apps etc.
I have reset/rebooted my internet connection
In an attempt to eliminate by broadband connection from the possible causes, I have switched off my router, linked my iPad to the hotspot feature on my iPhone and tried to download the app over cellular data, but still cannot download the app.
I have tried on 2 other wi-fi networks but still cannot download this one app.
My iTunes account has a cerdit balance from an iTunes card, but the app was free anyway
Nothing I try will download the app in question.
The app is iPad only, so I cannot install on my iPhone to try and kick-start the process.
I guess I could install the app on my computer and then sync the iPad, but that's *working around* the problem - it's not *fixing* the problem.
(Since getting the iPad I use almost never use my computer. And anyway what if I did not have a computer? Didn't iOS go "PC-free" with version 5?)
I would like to call Apple but my 90-day telephone support has expired (the iPad is around 6 months old) and I don't want to buy Apple Care for this one problem.
I can't make it to an Apple Store to speak to a Genius.
Bearing in mind the list of things I've already tried, what do I do next?
Thanks in advance for any support.Hi there.
Thank you very much for your quick reply, it's really appreciated.
No need to apologize, I actually found the phrase "If your iPad ever craps the bed" amusing under the circumstances
I checked the list of installed apps like you suggested (Settings>General>Usage>Storage>Show all apps) but this problem app is not in the list. I have also swiped down on the home screen to search for it, but again it does not show.
While it has not let me download the app (and I just tried it again) it has helped me to eliminate a few things from the list of what to try, and I can definitely conclude that it has not downloaded.
I guess I need to fire up my PC and download it / sync my iPad.
Thanks again for your help -
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Hello my friend. Pls help me. I just bought my IPAD 4 yesterday. However, itry to install games free in Apps Store. But it cant works. Why. Pls help me to solve this issue.
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This is the second time this happens. I was living in the US until April 2011. I moved to Chile and kept using the App Store and the iTunes Store just fine with my US-issued credit card. However, when I accessed my Apple ID from a different device, the store stopped recognizing my credit card information and migrated my ID to the "Chilean" App & Itunes Store (significantly less apps & music... but anyway). I started using my Chilean credit card on the App and iTunes store with no issues. I supposed that the devices catched that I was no longer in the US and that I had to be transferred to the related store (which I think is fine), and that because I was now in the Chilean store I needed to use a Chilean-issued credit card (which doesn't make sense to me, I still don't understand why Apple stopped accepting my US credit card if it is accepted everywhere else in the world online and offline!).
However, yesterday I bought something from my iPad and when today I went to use the app store from my iPhone the SAME THING happened. I got the same request to "update my billing information", I confirmed my Chilean credit card info and, surprise! "Your credit card is not supported by the Chilean app store"...
I don't get it. If I didn't get it the first time, I ended up accepting it an getting over it because ok, I moved to another country and my account was migrated, etc. But now, it doesn't recognize my local credit card in my local store! I tried both my local Visa and my local MasterCard, and none of them worked. It looks like my account will not accept ANY credit card, no matter wheter I try to update the info from my mobile devices, on iTunes, on the Mac App Store, etc.
It has been impossible for me to find any information on what causes this and on how to solve it, and so far I hadn't had any trouble with Apple and hadn't need any support before, but now that I need URGENT SUPPORT, I've come to realize that THEY SUCK at being accessible! There's no way I can contact them! So, please help me!!!!! I need urgent help!!!!
Thanks and sorry for the very long post.Same thing happened to me with my peruvian credit card in the peruvian app store, I want to buy an app, but it says that my credit card is "not supported in the Peruvian app store"
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LeesaHeeley wrote:
When I go to settings/iTunes App Store my Apple ID is not there. When I enter my ID and password it does not save or link to account.
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