Ix4-300d Add iSCSI Drive Issue

Hello Everyone, I have a brand new, out of the box ix4-300d. When i go into the iSCSI area, enable the iSCSI feature and click "Add an iSCSI Drive" the add drive area does not appear. I have tried this in IE 9, IE 11, and Chrome 43.0.2357.130 m. See below for screenshot.
The system is updated to the latest Firmware and I even did a factory reset of the device with no luck. Any ideas on what I need to do to fix this? EDIT: I realized this is in the wrong forum could a Mod move this one - sorry for the trouble. Thxm-S

Interesting. I just created a standard share on the device. After I did that, the iSCSI drive configuration area appeared and was accessible. I have no idea why this worked but it did!!! -S

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IX4-300D add HDD

I bought a IX4-300d diskless, and first I set-up a Raid 0 with 2x1TB HDD. Now I add a new 1tb HDD, and change to the Raid 5, the ix4 Recognize my new HDD, and show TB of space in the system status, buy I can not use this space ...
The IX-4 300d not allow to use this extra space.
Some Idea?
regards
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The drives need to be the same manufacturer or else the device may not accept them. This is because having drives with different specifications can cause issues with the RAID.
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Ix4-300D as iSCSI target cause alert disk is full

I am using ix4-300D with RAID5 as iSCSI target.
Once I create largest volume using all capacity, ix4-300D sends warning disk is full. Because we monitor this iSCSI target using E-mail alert, I want to eliminate this warning message. There is no configuration point on Web management GUI.
I guess other people using this unit as iSCSI target have same concern. If you know something, please help me about this. Thanks in advance.
Alert message:
The amount of free space on your Lenovo ix4-300d is below 10% of your total capacity.

Thank you for your reply.
I gave up to use 11% of diskspace as iSCSI target of VMware ESXi because catching alert message is more important for production environment. I hoped interface to disable some type of alerts.
I am not sure about using remained 11% space for NFS NAS or something. It is because iSCSI Target volume will contain VM Guest OS volumes which require very stable operation.

IX4-300D Lenovo NAS drive becomes unresponsive

The device locks up periodically and is unresponsive. We have to physically reset power to the device by unplugging the power cord and then plugging it back in.
Running the latest firmware: 4.0.8.23976
The device is inaccessible via a Web Browser and the display panel continuously displays the data and time. Unfortunately, before power cycling the last time, I didn't take note if the data and time were correct.
It had been a solid device up until 3 weeks ago but now it is unpredictable. I'm using it to run bare metal backups of 3 servers and several PC's. I've stagered the backup times to minimize contention. And I'm using the dual 1GB ethernet ports on a single IP address.
I need a resolution as soon as possible.

Hi GodSmackDaQueen,
How long have you had the device? Is it still covered by the warranty?
It sounds like the device may be failing or at risk of failing. I would make sure that your data is backed up to a second location and contact technical support. We will need to get more information from the device's dump log to further investigate and troubleshoot.
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Ix4-300d iSCSI disconnect Windows 2012R2

Hello Everyone,
I just recently purchased (3 days ago) an ix4-300D and updated it to the latest patch. I have 4 x WD 3TB Disks and they are configured with a raid 0 configuration. I then have 2 NICs (not bonded) and using the second port for the iSCSI LAN (192.168.100.100, Jumbo Frames 9000) and the 1st port for accessing the device (192.168.1.100). I carve out 3 TB iSCSI LUN (with CHAP) and give it a name. My Windows Server sees this (under the 192.168.100.X network) and I"m able to bring it online, mount it, format it and use the LUN. I then start copying about 2.5 TB of Data off an ix2 back to this Ix4 and about 1/4 through the copy, the iSCSI disconnects and the actual unit is frozen., It won't respond to web interface on the 192.168.1.x LAN either. I have to actually unplug it and then plug it back in for the unit to respond. I know that iSCSI works on the Window Server as I replaced a custom NAS Server using OpenFiler and worked for over 2 years w/o issues/reboots or anything else. The only thing that has changed is the NAS box (the ix4-300d). Can anyone think of anything I could be doing wrong? What to check? I am thinking it is a bad unit but I want to check everything first.
I will say the only thing that *could* be out of line (but is VERY doubtful is the problem) is that 3 of the WD drives are 3TB Reds and 1 is a 3 TB Black. I'm going to remove the black drive and redo the entire unit to see if that resolves the problem but I doubt it will. I know the Reds are "certified".
I have already removed the Jumbo Frames just in case (though the windows networking card supports Jumbo Frames 9000 since the old SAN was working with these w/o issue).
Thoughts anyone???

Hello CPXGreg
Using a mixed disk array can cause instabilities, so I do recommend that you try using the unit without the WD Black disk for at least testing.
Next, there are various factors that could cause or contribute to a firmware lock like this. Usually this is caused by media server crashing, which then escalates to a full firmware lock. I recommend checking that media server has been turned off for now and any unused protocols. If the unit still locks up I recommend that you contact LenovoEMC support to have a dump report from the unit reviewed. This way we can check what may be at the root of the issue.
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
US and Canada: https://lenovo-na-en.custhelp.com/
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EU: https://lenovo-eu-en.custhelp.com/
India/Asia Pacific: https://lenovo-ap-en.custhelp.com/
http://support.lenovoemc.com/

Ix4-300D cannot remove mapped drives

Windows 8.1 Pro
When I go to "disconnect" the currently mapped drives (to the ix4-300D) they disconnect. When I reopen My Computer the maps are all back.
Moderator comment: Remark(s) contravening the Community Rules removed - implied profanity/profanity.
I see the mod removed the WT acronym, but didn't respond to the issue...typical.
Moderator comment: I would have offered advice, if I'd have had appropriate information for you. Per my sig, I am not a Lenovo employee. I am a volunteer moderator, as are all moderators. Regards.

BTW: Could not find WT acronym here : http://www.acronymfinder.com/WT.html
Don't be too local or too 'specific', this is an international community which tries all the best in different languages ( not necessary mother tongues )
Are you talking about ext. USB-Drives connected to your NAS ( and therefore 'mapped' already NAS-internally) or about driveletters assigned to a NAS-share?
Can you leave a screenshot with the community.
I personally at this moment can only think of a MS issue, if none of the instructions provided here works for you
http://www.7tutorials.com/how-delete-mapped-drives-windows-7 ( indeed works similar with 8 )
Various PCs / Laptops ( sorry I still really love Dell and Fujitsu ;-))
Supporting Customers ix2s and ix4s -- Love Networking ( not only technically ).
I am not a Lenovo Employee.
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

What is the proceedure for replacing a hard drive (after failure) for RAID 5 with IX4-300D?

I have the IX4-300D with 4 hard drives (identical Seagate drives) using RAID 5.
Someday a hard drive will fail and I and I have to replace it. I read through the users manual briefly and I didn't see any documentation on how to perform a hard drive replacement and not lose any data.
So here are my questions:
1) I know per the instructions that Lenovo prefers using identical hard drives. Let's say in 2 years, 1 hard drive fails. Most likely, the same model Seagate hard drive will not be available. So will using a replacement hard drive by the same manufacturer with similar specifications work?
2) Will the front panel (or the software) tell me which hard drive has failed?
3) What is the proceedure for replacing a hard drive after a failure occurs? I read that the IX4-300D is not hot-swappable. So do I just power the IX4-300D down, replace the hard drive, and turn it back on?
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Hi exceptionalht,
It is best to replace the hard drive with one that is the same manufacturer, rotational speed, and capacity, so it does not have to be exactly the same model.
The front panel should show which drive has failed. If not you can check the web interface to find out.
That is the basic procedure for replacing a hard drive. You can see a more detailed instructions here: Installing hard drives in an ix4-300d
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IX4-300D - Drive Status "ToolTip" Not Working

Hello,
According to the manual, when I hover my mouse over a drive in the image in Drive Management, the ToolTip should display the drive model, size, and status, including if the drive is failing. However, mine does not display a ToolTip? Is something wrong?
Everything else seems to be working...
Thanks,
Mike
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Hi maclark7029,
Did the drives come with the device or did you install your own drives? It may not recognize the drives.
What is the firmware version of your ix4-300d? It could be something with the firmware version.
The box might not pop up right away or the first time you hover the mouse over a drive. You might have to hover longer or move the mouse away and hover over the drives again.
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Ix4-300d addiing hdd issue

Hi!
I started off with 3x3tb in RAID5 and now upgraded with a 4th disk of the same model. Extension went smoothly, and I see the new size in the Drive Management (as well as the header bar), however the shares still report the old size. Already tried rebooting but didnt bring the expected success
My guess is that some storage pool would need extending, but I didnt find any such option anywhere. Any help appreciated
Cheers,
Franky
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Hi,
I have the same problem actually with my new ix4-300d. Started with 3 3TB-Disks in Raid5 and added No 4.
Total Drive Size:10.92 TB
Capacity:8.13 TB
Used Space:4.01 TB
Free Space:1.32 TB
Unallocated:2.71 TB
Firmware Version 4.1.102.29716
Logfile entries:
08/26/2014 5:28 pm       System   9070   Expanding data storage.
08/26/2014 5:28 pm       System (svcd)   9088   Storage verification completed.
08/27/2014 4:27 pm       System   9076   Storage expansion completed.
Several times the message like
08/27/2014 6:37 pm       System   6923   The device is configuring storage...
The link "Perform an offline file system check then reboot" in Drive Management Settings did only reboot and no fs check started.
In this forum I found the link to ix4-300d/manage/diagnostics.html. The "Perform an offline file system check then reboot"-link in the storage section started a fs check, no change.
What can be done?Thanks für Help HCHO

Can I Connect a USB Hard Drive Directly to the IX4-300D?

I need to copy large amounts of data from a USB hard drive to the IX4-300D. So can I connect the USB hard drive directly to the USB port on the IX4-300D?
If "yes", how does the USB hard drive show up in Windows so I can select the file to copy?

Hi exceptionalht,
The USB ports are intended for external storage devices such as flash drives and USB hard drives. Once you connect the hard drive to the USB port, the device's content will show up as a new share in the Shares page. You should be able to map that share in Windows or have Storage Manager map it automatically.
To safely remove the external hard drive, go to the External Storage page and click the eject icon for that device.
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Ix4-300d network interface going off-line

I just got a new ix4-300d to use as an iSCSI target in a relatively low-performance requirement file server.
I have used ix4-200d and ix4-300d in the past for iSCSI targets in disk-based backup scenarios wihtout issues.
I am having problems with this one, though. I am attempting to copy data to this new unit (with a VHD mounted from the iSCSI connection to the system), and while data seems to copy OK, at some point the network interface quits working somehow.
When this occurs, the unit still thinks that the interface is configured, and everything seems OK, I just cannot connect. Obviously, this causes my iSCSI initiators to die, and the VM hosted crashes hard. At that point, I have to restart the storage unit, and then reconnect my initiators, and then bring everything back online.
I've updated the firmware to the latest, but it wasn't that far out of date. I've found an article titled "Network storage device is not assigned an IP address" in the knowledgebase that points ot a problem with the software in the 4.0.2 series, and I was at 4.0.6, and am now current in 4.0.8. I am testing the process again, but wanted to check with the community to see if anyone has experienced anything similar and/or could offer some idea of why this interface quits working.
For what it's worth, the other units I have worked with were all in the 3.x series of software.
Thanks for any help/information anyone can provide.
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Hi chloeroxymax,
Do you have discovery enabled?
If not, check the box for "Enable discovery with iSNS" under the iSCSI settings and select "Use local iSNS server".
Then, on your iSCSI Initiator, go to the Discovery tab. Click "Add Server" under iSNS servers and enter the IP address of the NAS.
The device should show up under the Targets tab (you may have to click the refresh button)
On your other NAS devices, go to the iSCSI settings page and select "Enable discovery with iSNS" but select "Use external iSNS server" and type in the IP address of the ix4-300d NAS.
This may help things run smoothly. If the device is still disconnecting, I would recommend contacting technical support since this is a new device and you are covered by the warranty for support.
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I need confirmation, please help me! (about adding new hdd on my ix4-300d)

Hello,
I buy recently a Lenovo ix4-300d, I have installed one hdd seagate 2To (ST2000VN000).
I saved many documents on it..
Today I want to install 2 others hdd WD 1To (WD10EZEX).
After reboot a message tells me I need to erase all data on the news disks before I can use it, so I confirm, all seems ok.. After that a message appear on the left "2 disks unused".
Now (step 3 page74 on the .pdf guide) I need to check the box "add drives to storage system" and click confirm to activate the news disks, so I do, but I have this message:
"Vous devez supprimer les données existantes pour pouvoir modifier la configuration du disque.
Cochez cette case pour continuer."
(in english "You must erase existing data for change the disk configuration" or something like that)
I don't want to loose all the data on my first hdd already in use.. ..and the 2 others news disks are empty.
So, there is my question:
if I check the box and click continue what "existing data" will be erase??
existing data on all hdd?? Or just on the new one??
nb: Sorry for "my english" but there is no french section in the forum, and the assistance don't answer me by email, and on the phone there is an answerphone tells me "for help if you don't have the error number code, you must go on the forum, bye.." .. .. I hope my question is understandable.
Thanks

Hello tictictac
Sorry that you experienced data loss, however it was preventable if a backup had been made as recommended.
From the screen shot you sent it looks like the drives were already added to the existing array after the first drive overwrite request. With the array being made up of mixed disk models and none of the disks showing any green stipes indicating overwrite selection, I can not say for certain what caused all the disks to be wiped. I suspect that is was taken as a RAID change and all disks were wiped from there.
For future reference please check the device support page to see the guides, FAQ's, and download the full user manual( in French here ) and check with LenovoEMC support in your region. The Europe support region has several languages available to choose from including the France number +33 17048 0388. The full list of Europe numbers can be found here.
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
US and Canada: https://lenovo-na-en.custhelp.com/
Latin America and Mexico: https://lenovo-la-es.custhelp.com/
EU: https://lenovo-eu-en.custhelp.com/
India/Asia Pacific: https://lenovo-ap-en.custhelp.com/
http://support.lenovoemc.com/

Lanovo ix4 300d and european character set for samba shares

Hi,
I am installing a couple of IX4-300d at a client site, struggling to set and fix the samba character set for the Windows shares. Here in Italy everyone is used to put western european characters into filenames (for example è ò ° €) but the NAS acts wierdly when it finds such caracters in folder names and file names.
As you know samba gives the possibility to declare dos charset= ISO8859-1 and unix charset= ISO8859-1 in the smb.conf file but the option is not present in the IX4 setup pages.
Is there an easy way to circumvent the problem and fix this option? As it is now the machine is fearly useless, at least if you need to migrate files and folder from a server or storage with ISO8859 charset already applied.
thanks a lot
np
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This issue has been raised on all iomega drives since day 1. although 'documented' it is still shame, that units sold to 'r-o-w' means rest-of-world, outside US, are stuckto Aa-Zz09 basically wheras client systems ( windows, linux, ios ) don't care and take what they are supposed to do.
Take it or leave it. ( I mean, take another vendor), I do not believe someone ever has taken that seriously or will do it......
Various PCs / Laptops ( sorry I still really love Dell and Fujitsu ;-))
Supporting Customers ix2s and ix4s -- Love Networking ( not only technically ).
I am not a Lenovo Employee.
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

IX4-300D - Raid rebuild stuck?

Hi,
When I arrived this morning at work I found that my NAS (IX4-300D) was doing a RAID Rebuild
I can ping the NAS but I can't access via web interface, storage manager or SSH.
I tried pressing the "Display control buttons" to try to see some info, but i'm stuck at the massage "Support access is enabled" since I add SSH enabled, the dipslay only shows that message.
The problem is that I don't now if the raid rebuid is working, if its going to take long, or if its simply stuck.
Can I hard reboot ths NAS? Should I wait longer?
The rebuild is going for more then 1h30min but I can't be shure because it may as well started during the night.
I did not received any drive error massage.
The NAS has 4 drives with RAID 5 setup.
Can you please give me some light of what to do next?
UPDATE: After +1h or so the Disk Activity led stopped (it was flashing before) but the System Status led is still flashing.
Thank you

Thanks for the response.
I've been exchaging email with someone of the suporte team.
I hade to turn off the NAS, after booting everything seams OK, although I havent check all the data.
The suport asked me to send them a dump files, but i'm not been able to get it, its takes a long time and i've lost the session a couple of times.
I tried to keep the session opened by using the web interface from time to time, and after 2hours it was still processing the file, had to left work so don't know if in the meanwhile the file was created, but i dont think so.
I've sent them another email, but since its the weekend I will probably only get an answer next monday.
Meawhile if I can get this questions answered it woul be great:
I notice that the system only has 42mb on "/" could it be a problem?
Where does the dump file goes? Can it be genarated by terminal?
Thanks

Ix4-300d JBOD as truly independent disks

When I first bought the ix4-300d, I instlaled just one drive. I just tried installing a second drive, but I cannot get the two drives to show up as two truly independent drives, just one volume. I want to choose the drive in whch I can store the data on. It doesn't look like this is possible. Can the firmware be upgraded to have this ability?

I would not put too much hope on this.
As far as I have seen the ix4 -series never has been designed for supporting more than one volume ( either JBOD or Raid). You could try with iSCSI-Configurations, but I never have seen that alive yet.

Ix4-300d Add iSCSI Drive Issue

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