Ix4-300d Copy Job credential Errors

I am trying to run several copy jobs to run from servers in a domain to my iomega unit. The unit and the server are all in the domain and work with active directory. Most of the time, these jobs work fine, but every so often the copy jobs fail, looking for all the world like they've somehow lost thier credentials. The job history says that there are no files to copy, and when I go to select the file source, it says I do not have permissions, even though I selected the file copy location with those credentials, and it had been working fine up until this point.

Hello segray42
When you have run into this issue, have you tried to delete the copy job(s) and then recreate them?
Also just to double check, are you using a fully qualified domain username? i.e., DOMAIN\username for the user account
if you have the above, I recommend contacting LenovoEMC Support
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Similar Messages

Strange behaviour of support procedures: ix4-300d copy jobs - ix2-200 '

I raised a support request 140130-000100 (german support site) , trying to verify that we can trust rsync copy jobs results . Daily full 1:1 copy jobs (delete,add,overwrite) to separate (per day) shares are finished within a minute, while at earlier times it took about 1 hr over a gigabit / powerline connection.
Various material including memory dumps / logs / screenshots have been added to the call and the call has been worked on. But after answering a few questions to the already escalated case, case has been closed (by itself ?) without receiving a solution.
Can someone pls. look into this issue (and possibly explain why case has been closed)?
Customer needs an answer!
Various PCs / Laptops ( sorry I still really love Dell and Fujitsu ;-))
Supporting Customers ix2s and ix4s -- Love Networking ( not only technically ).
I am not a Lenovo Employee.
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

Px4-300d copy job setup problem. Firmware version 4.1.108.32627

Hello.
I have a wierd problem with copy job setup on my px4-300d (4.1.108.32627) . I was able to set up one job, where I take a folder from my NAS and put it to a remote machine. That job ran fine.
When I go to setup a similar job but for a different folder, I have two possible outcomes:
1. When I go to chose the remote folder I see it fine and the job is setup fine as well. However when I run the job it throws an error. And in the log I see that instead of going to the folder I setup like "\\remoteserver\backupfolder" it's going to "\\remoteserver\u_myremoteserverusername\backupfolder" , which is obviously not there.
2. I can see my remote server, but I don't see my shares on it. I don't get no "Access denied" error or anything - I simply don't see any shares on that particular server. I do see shares on other servers, which use the same credentials. In addition the job that I was able to set up previously stops working.
Then when I reboot, the first job (the one setup successfully) may or may not properly run, yet I still cannot set up the second job.
I did check permissions and all the stuff that you would regularly check (connectivity, ports etc). Seems to me the script that is being generated from the UI is a bit too smart and is in fact outsmarting the NAs itself.
I also suspect that the fact that I could set up the first job and not the second is that the second job goes to a subfolder of a shared folder. Or that the shared folder's name starts with an underscore "_" . But these are just my guesses - I cannot verify this yet.
Any ideas how to fix this or how to bypass the problem?
Thanks.

Hello fimine
I recommend double checking that the remote server's folders that are not being seen by the px4 are infact shared from that remote machine. If they are not, copy jobs will have problems accessing the folders.
I also recommend trying to use the remote machine's ip address for now to see if there is any change in behavior.
If the issue does not happen when using the ip address, it my be an issue with how your network's DNS is setup.
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Copy Jobs Not Running with Firmware 4.1.102.29716

I have two ix4-300d NAS units and I use Copy Jobs to regularly transfer files oner the network. Since I upgraded both systems to the latest firmware, my Copy Jobs give error message "The Copy Job has unexpectedly stopped".
The firmware upgrade went smoothly and otherwise the units are functioning normally. I can access the remote ix4 manually but the Copy Jobs no longer run.

Tech Support had me revert to the earlier firmware, 4.0.8. Did that last night. Still getting copy job errors but they are "connection refused" rather than "copy job unexpectedly stopped". The problem is that, in reverting to the old firmware, the user information is messed up badly so the NAS is really not workable. (No data is lost if you remove the drives before updating the firmware.) I resinstalled back to v 4.1.102 and at least it's functional except for copy jobs. I have not heard back today from tech support today and I don't know if they are aware that others are having the same problem.
I may try switching from rsync to ftp for file transfer. This should work provided I can change the port from 21/22 as they are in use for other systems. It seems the rsync server has a problem in 4.1.102.

IX4-300D frozen at 69% during filesystem repair

My Lenovo/Iomega IX4-300D had the filesystem error, so I did the offline repair, but it's been stuck all night att 69%, and neither web nor SSH nor the lcd on the front respond to anything...
I obviously have no choice than restarting the thing, but I *am* curious if others have seen the same, and whether a cause is known?
Solved!
Go to Solution.

NM! Looking at DMESG gives me the info I need:
sd 0:0:0:0: [sda] Unhandled sense code
sd 0:0:0:0: [sda] Result: hostbyte=0x00 driverbyte=0x08
sd 0:0:0:0: [sda] Sense Key : 0x3 [current] [descriptor]
sd 0:0:0:0: [sda] ASC=0x11 ASCQ=0x4
sd 0:0:0:0: [sda] CDB: cdb[0]=0x28: 28 00 19 f3 a8 00 00 04 00 00
end_request: I/O error, dev sda, sector 435399328
md/raid:md1: read error not correctable (sector 393388704 on sda2).
md/raid:md1: Disk failure on sda2, disabling device.
md/raid:md1: read error not correctable (sector 393388712 on sda2).
md/raid:md1: read error not correctable (sector 393388720 on sda2).
md/raid:md1: read error not correctable (sector 393388728 on sda2).
md/raid:md1: read error not correctable (sector 393388736 on sda2).
md/raid:md1: read error not correctable (sector 393388744 on sda2).
md/raid:md1: read error not correctable (sector 393388752 on sda2).
md/raid:md1: read error not correctable (sector 393388760 on sda2).
md/raid:md1: read error not correctable (sector 393388768 on sda2).
sd 0:0:0:0: [sda] Unhandled sense code
sd 0:0:0:0: [sda] Result: hostbyte=0x00 driverbyte=0x08
sd 0:0:0:0: [sda] Sense Key : 0x3 [current] [descriptor]
sd 0:0:0:0: [sda] ASC=0x11 ASCQ=0x4
sd 0:0:0:0: [sda] CDB: cdb[0]=0x28: 28 00 19 f3 a0 00 00 04 00 00
end_request: I/O error, dev sda, sector 435396608
disk 0, o:0, dev:sda2
disk 1, o:1, dev:sdb2
disk 2, o:1, dev:sdc2
disk 3, o:1, dev:sdd2
disk 1, o:1, dev:sdb2
disk 2, o:1, dev:sdc2
disk 3, o:1, dev:sdd2
md: unbind<sda2>
md: export_rdev(sda2)
md: bind<sda2>
(Taken from DMESG just after I saw md recovery start over!)

Copy job problem in ix4-300d

I have an ix4-300d in my network I have comfigured copy job as directed in manual ans schedule it now everyday I am getting error " Unable to write to '/Backups' on 'local'. The Copy Job failed at 09:54 on 08/03/15." I am not able to resolve this issue.I have updated firmeware also..

Hi buralex71,
The username should be "root" and the password is "sohoadminpassword". There are no spaces, just soho+admin password.
You have enabled security, created an administrator user and are logged in as that admin user? Are there any other admin users?
What is the firmware version on your device?
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Rsync Copy Job Failure ix4-300d

I'm trying to run Copy Jobs between two new ix4-300d devices Firmware 4.0.6 I prefer to use SSL and rsync. So far I can't get it to work.
I can access the remote ix4, browse directories and upload files. When I set up a Copy Job from my local system (a) I'm not offered rsync as a protocol option in the "From" box, but I can select the directory to copy from using Windows File Sharing. In the "To" box, I select rsync and input username and password and can browse the remote ix4 shares to select the directory I want to copy to. However, when I run the Copy Job, I get the message "Access denied to the secure rsync service at <IP Address>"
I have tried disabling rsync and using only Windows File Sharing, but that configuration will not let me into the remote ix4. I have also tried disabling SSL being required on external connections and that does not work either. My sense is that rsync is actually working, but I have something set wrong.
Suggestions?
Solved!
Go to Solution.

Got it solved. I need to add the remote ix4 as a trusted device to my local ix4. Eventually figured out how to do that. Copy Jobs run fine now with rsync.
We could use better documentation.

Ix4-300d can I run Rsync copy jobs accoss VPN

I want to set up a point to point VPN to an offsite location with an ix4-300d at each location then run copy jobs between the devices. By necessity these will be different subnets (172.16.16.x and 172.16.20.x) The user guide seems to indicate that the devices have to be on the same subnet. I need a definitive answer. Can I install an ix4-300d at each location and schedule copy jobs between the two?

Hi NASty,
The two NAS devices will have to be on the same subnet. You can find more information on the following support page: Device-to-device replication overview
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IX4-300d I/O error, check file system, now stuck at software restart

Good morning!
I have a brand new IX4-300d. Was uploading files with sftp yesterday, which kept giving me errors, so I enable support access and checked the logs while uploading. Got a lot of:
end_request: I/O error, dev sde, sector 16384
sd 16:0:0:0: [sde] Unhandled error code
sd 16:0:0:0: [sde] Result: hostbyte=0x07 driverbyte=0x00
sd 16:0:0:0: [sde] CDB: cdb[0]=0x28: 28 00 00 00 00 00 00 00 01 00
end_request: I/O error, dev sde, sector 0
sd 16:0:0:0: [sde] Unhandled error code
sd 16:0:0:0: [sde] Result: hostbyte=0x07 driverbyte=0x00
sd 16:0:0:0: [sde] CDB: cdb[0]=0x28: 28 00 3a 38 17 c0 00 00 01 00
end_request: I/O error, dev sde, sector 7814036992
sd 16:0:0:0: [sde] Unhandled error code
sd 16:0:0:0: [sde] Result: hostbyte=0x07 driverbyte=0x00
sd 16:0:0:0: [sde] CDB: cdb[0]=0x28: 28 00 3a 38 17 d3 00 00 01 00
end_request: I/O error, dev sde, sector 7814037144
sd 16:0:0:0: [sde] Unhandled error code
sd 16:0:0:0: [sde] Result: hostbyte=0x07 driverbyte=0x00
sd 16:0:0:0: [sde] CDB: cdb[0]=0x28: 28 00 00 00 00 00 00 00 01 00
end_request: I/O error, dev sde, sector 0
sd 16:0:0:0: [sde] Unhandled error code
sd 16:0:0:0: [sde] Result: hostbyte=0x07 driverbyte=0x00
sd 16:0:0:0: [sde] CDB: cdb[0]=0x28: 28 00 00 00 00 01 00 00 01 00
end_request: I/O error, dev sde, sector 8
sd 16:0:0:0: [sde] Unhandled error code
sd 16:0:0:0: [sde] Result: hostbyte=0x07 driverbyte=0x00
sd 16:0:0:0: [sde] CDB: cdb[0]=0x28: 28 00 00 00 00 00 00 00 01 00
end_request: I/O error, dev sde, sector 0
sd 16:0:0:0: [sde] Unhandled error code
sd 16:0:0:0: [sde] Result: hostbyte=0x07 driverbyte=0x00
sd 16:0:0:0: [sde] CDB: cdb[0]=0x28: 28 00 3a 38 17 c0 00 00 01 00
end_request: I/O error, dev sde, sector 7814036992
sd 16:0:0:0: [sde] Unhandled error code
sd 16:0:0:0: [sde] Result: hostbyte=0x07 driverbyte=0x00
sd 16:0:0:0: [sde] CDB: cdb[0]=0x28: 28 00 3a 38 17 d3 00 00 01 00
end_request: I/O error, dev sde, sector 7814037144
So I requested a offline file system check from diagnose page. That was as off now 23 hours ago, from what I can see, the fs check did not take long, but has been stuck at DEvice software restarting for at least 22 hourse. I use less then 200Gig on it, setup as raid 10.
This device is not 1 month old. I had it freeze on my once already, not while restarting, just froze up. So that is the second time.
Status in the web console said all is fine, I had to go in through ssh and look at the os logs to find out what is happening.
What should I do?
Solved!
Go to Solution.

Hello CollegeMathieu
Please contact support using the below support links so we can have the issue properly diagnosed. There is a good chance that the unit may have shipped with a defective drive (if it is a diskless model one of your hard disks may be defective). This could be causing the strange firmware behavior.
A couple of things to try :
-power down the unit and re-seat all disks then try booting again to see if there is any change.
-If the above does not work, try swapping disk 1 with any of the other hard disks while powered off and then try booting again.
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
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File system error on IX4-300d

Hi all. I got message "File system error. You must perform file system check". How can I do it?
Sorry for my English.

Hi. Can you tell me how to run fsck command. I have the same problem with the drive and I get the same error :
"The file system on your Lenovo ix4-300d has errors and needs to be checked".
I have 2 Hard disks both of 3 TB in simple configuration. The suggestion of file system check did not work. I tried your method of SSH into the hard disk. However I cannot complete the process as I got the following error:
root@DataVault:/# fsck -y /dev/sdb2
fsck 1.42.5 (29-Jul-2012)
e2fsck 1.42.5 (29-Jul-2012)
/dev/sdb2 is in use.
e2fsck: Cannot continue, aborting.
This is consistent with sdb1, sda1 & sda2
Also I have provided the parted -l info below:
root@DataVault:/# parted -l
Model: ATA ST3000DM001-1CH1 (scsi)
Disk /dev/sda: 3001GB
Sector size (logical/physical): 512B/512B
Partition Table: gpt
Number Start   End     Size    File system Name     Flags
1      33.6MB 21.5GB 21.5GB               primary
2      21.5GB 3001GB 2979GB               primary
Model: ATA ST3000DM001-9YN1 (scsi)
Disk /dev/sdb: 3001GB
Sector size (logical/physical): 512B/512B
Partition Table: gpt
Number Start   End     Size    File system Name     Flags
1      33.6MB 21.5GB 21.5GB               primary
2      21.5GB 3001GB 2979GB               primary
Model: SanDisk Cruzer (scsi)
Disk /dev/sdc: 16.0GB
Sector size (logical/physical): 512B/512B
Partition Table: msdos
Number Start   End     Size    Type     File system Flags
1      16.4kB 16.0GB 16.0GB primary fat32        lba
Model: Linux device-mapper (linear) (dm)
Disk /dev/mapper/9aee462_vg-lv3a09ce04: 5958GB
Sector size (logical/physical): 512B/512B
Partition Table: loop
Number Start End     Size    File system Flags
1      0.00B 5958GB 5958GB ext3
Model: Linux device-mapper (linear) (dm)
Disk /dev/mapper/md0_vg-vol1: 17.2GB
Sector size (logical/physical): 512B/512B
Partition Table: loop
Number Start End     Size    File system Flags
1      0.00B 17.2GB 17.2GB ext3
Model: Linux device-mapper (linear) (dm)
Disk /dev/mapper/md0_vg-BFDlv: 4295MB
Sector size (logical/physical): 512B/512B
Partition Table: loop
Number Start End     Size    File system Flags
1      0.00B 4295MB 4295MB ext2
Error: /dev/mtdblock0: unrecognised disk label
Error: /dev/mtdblock1: unrecognised disk label
Error: /dev/mtdblock2: unrecognised disk label
Error: /dev/mtdblock3: unrecognised disk label
Error: /dev/mtdblock4: unrecognised disk label
Error: /dev/mtdblock5: unrecognised disk label
Error: /dev/mtdblock6: unrecognised disk label
Error: /dev/md0: unrecognised disk label
Error: /dev/md1: unrecognised disk label
root@DataVault:/#
Any help would be greatly appreciated.
Thanks in advance

Copy job repeatedly fails, manual initialization completes

I have a few copy jobs scheduled to run on my network; I back up several of the company's departments from the network share onto the Iomega StorCenter px6-300d. The directories specified are correct, exist, and do not have any restictions that would hinder the copy job from completing. The neccessary credentials are also verrified. It has worked accurately in the past, but over the last couple weeks it has been causing problems. The jobs do not complete, and now error out. When I look at the logs, I get a message saying that the folder did not mount, because the directory does not exist. However, when I manually click "run the copy job now", it completed just fine. Has anyone experienced anything like this before? Is there any reason you can think of that the automated job isn't completed, but the manual one is? I'm baffled, I've checked to make sure the machines dont have a nightly reboot or anything, ensuring that they are online at the time of the request. Any input would be helpful
-Andrew

I am seeing a similar problem on ix4-300d:
- daily full copy to a separate folder on a network attached ix2
- intermittendly failing copyjobs ( apparently right at the end ), can sucessfully be restarted manually ( finishes then in 2 minutes)
- after a few weeks strange behaviour: copy jobs finish within a minute ( typically needs 2 hrs ) but no error indication. Normal operation after rebooting target and source
This problem has been reported since quite some time. Network itself has no problems, error indicatons of copy job do not lead to problem. Firmware has been updated since, both units already replaced (under warranty).
Various PCs / Laptops ( sorry I still really love Dell and Fujitsu ;-))
Supporting Customers ix2s and ix4s -- Love Networking ( not only technically ).
I am not a Lenovo Employee.
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

Problem active directory importing users at ix4-300d sw ver 4.1.108.32627

Installed new ix4-300d onto network, added to SBS 2008 domain and can log into NAS with domain\administrator account . In users & groups can see domain\administrator account along with local admin account. Click on sync with AD, no errors, but never get any users in the list
Whats the problem ? I need to get users from AD imported to get shares working.
Please help as customer is not happy.
regards
Peter

Hello blue256
If you entered a Organisational Unit in the Domain Management page, please try clearing the OU field and try re-adding the unit to the domain.
After that is done, please try checking if the domain user and groups are accessible from User and Groups page.
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
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I need confirmation, please help me! (about adding new hdd on my ix4-300d)

Hello,
I buy recently a Lenovo ix4-300d, I have installed one hdd seagate 2To (ST2000VN000).
I saved many documents on it..
Today I want to install 2 others hdd WD 1To (WD10EZEX).
After reboot a message tells me I need to erase all data on the news disks before I can use it, so I confirm, all seems ok.. After that a message appear on the left "2 disks unused".
Now (step 3 page74 on the .pdf guide) I need to check the box "add drives to storage system" and click confirm to activate the news disks, so I do, but I have this message:
"Vous devez supprimer les données existantes pour pouvoir modifier la configuration du disque.
Cochez cette case pour continuer."
(in english "You must erase existing data for change the disk configuration" or something like that)
I don't want to loose all the data on my first hdd already in use.. ..and the 2 others news disks are empty.
So, there is my question:
if I check the box and click continue what "existing data" will be erase??
existing data on all hdd?? Or just on the new one??
nb: Sorry for "my english" but there is no french section in the forum, and the assistance don't answer me by email, and on the phone there is an answerphone tells me "for help if you don't have the error number code, you must go on the forum, bye.." .. .. I hope my question is understandable.
Thanks

Hello tictictac
Sorry that you experienced data loss, however it was preventable if a backup had been made as recommended.
From the screen shot you sent it looks like the drives were already added to the existing array after the first drive overwrite request. With the array being made up of mixed disk models and none of the disks showing any green stipes indicating overwrite selection, I can not say for certain what caused all the disks to be wiped. I suspect that is was taken as a RAID change and all disks were wiped from there.
For future reference please check the device support page to see the guides, FAQ's, and download the full user manual( in French here ) and check with LenovoEMC support in your region. The Europe support region has several languages available to choose from including the France number +33 17048 0388. The full list of Europe numbers can be found here.
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
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Ix4-300d network interface going off-line

I just got a new ix4-300d to use as an iSCSI target in a relatively low-performance requirement file server.
I have used ix4-200d and ix4-300d in the past for iSCSI targets in disk-based backup scenarios wihtout issues.
I am having problems with this one, though. I am attempting to copy data to this new unit (with a VHD mounted from the iSCSI connection to the system), and while data seems to copy OK, at some point the network interface quits working somehow.
When this occurs, the unit still thinks that the interface is configured, and everything seems OK, I just cannot connect. Obviously, this causes my iSCSI initiators to die, and the VM hosted crashes hard. At that point, I have to restart the storage unit, and then reconnect my initiators, and then bring everything back online.
I've updated the firmware to the latest, but it wasn't that far out of date. I've found an article titled "Network storage device is not assigned an IP address" in the knowledgebase that points ot a problem with the software in the 4.0.2 series, and I was at 4.0.6, and am now current in 4.0.8. I am testing the process again, but wanted to check with the community to see if anyone has experienced anything similar and/or could offer some idea of why this interface quits working.
For what it's worth, the other units I have worked with were all in the 3.x series of software.
Thanks for any help/information anyone can provide.
Solved!
Go to Solution.

Hi chloeroxymax,
Do you have discovery enabled?
If not, check the box for "Enable discovery with iSNS" under the iSCSI settings and select "Use local iSNS server".
Then, on your iSCSI Initiator, go to the Discovery tab. Click "Add Server" under iSNS servers and enter the IP address of the NAS.
The device should show up under the Targets tab (you may have to click the refresh button)
On your other NAS devices, go to the iSCSI settings page and select "Enable discovery with iSNS" but select "Use external iSNS server" and type in the IP address of the ix4-300d NAS.
This may help things run smoothly. If the device is still disconnecting, I would recommend contacting technical support since this is a new device and you are covered by the warranty for support.
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Ix4-300d firmware update canceling

Hi,
im trying to update my ix4-300d from version 4.0.4.14600 to version 4.1.104.31360.
I downloaded the h4c-4.1.104.31360.tgz and checked its md5: 54b576b17f4628ee5465880418a37e0b to be sure it was not corrupted during download.
Then I upload the tgz-file to the NAS using the Web-Management and click to apply the update. He starts to decompress the update-file, but after a minute he jumps back to the management-page again and the systemlog states
Info: Software is getting updated to new version
Err: Software could not be updated, due to damaged Update-File
If I connect over ssh and check the md5 of the update-file, its still the same hash as stated on the lenovo-website, so the update-file itself is definitly fine.
md5sum /mnt/system/upgrade/staging/firmware/upgrade.bin gives the same hash 54b576b17f4628ee5465880418a37e0b .
I can see in top that he tryies to decompress the upgrade.bin through openssl and gzip and tar but is failing somehow.I did not found a logfile for this procedure yet.
Any Help appreciated.
regards
starlight

Hi,
found a logfile which states:
2014/11/09 13:14:16.747608: svcd[2008.2680]: (3942) DIAGNOSTIC: administrator: update firmware.
2014/11/09 13:14:16.914177: svcd[2008.2680]: (4907) ERROR: administrator: Illegal arguments
2014/11/09 13:15:00.055471: svcd[2008.2680]: (3933) DIAGNOSTIC: administrator: upg_tid: 1329517536
2014/11/09 13:15:00.136005: svcd[2008.2680]: (4440) INFORMATION: administrator: Updating software to version .
2014/11/09 13:15:00.153681: svcd[2008.2680]: (4255) DIAGNOSTIC: administrator: upload->exiting(65590)
2014/11/09 13:15:18.241847: svcd[2008.2755]: (1618) WARNING: Source image 'apps' (701255680) too large for target '/mnt/boot/images/apps.upgrade' (46297088)
2014/11/09 13:15:18.255083: svcd[2008.2755]: (1150) ERROR: Update Failed: Update Image bundle file is corrupted
2014/11/09 13:15:18.255690: svcd[2008.2755]: (4441) ERROR: The software could not be updated because the update file is corrupted.

Ix4-300d Copy Job credential Errors

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