Ix4-300d disk firmware
Hi,
I recently bought ix4-300d with 4 2TB ST2000DM001-1ER164 (firmware CC25). Already having updated the devices firmware I saw on this thread 1524192 "We do not recommend or see it necessary to update the firmware unless you have firmware CC37 or lower". Now considering I have CC25 and the latest version by seagate is CC4H I was wondering how to upgrade the drives. I am fairly technical but I do not want to void the warranty so was looking at an official solution.
Thanks
Hello gsharad007
LenovoEMC does not have a firmware (seagate firmware) update utility that will run through the ix4-300d. If you wish to update the internal hard disks' seagate firmware, please go to the seagate support page to download any updates and apply them to the disks outside of the ix4-300d chassis. This would not void the warranty on the ix4-300d.
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
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Similar Messages
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Lenovo Iomega ix4-300d Disk Firmware Upgrade
Hi guys,
Is there a any way to upgrade my Seagate ST2000DM001-9YN164 Firmware from the IX4-300D device?
The Seagate have a firmware upgrade utility, but is a livecd and it is for i686 hardware.
Solved!
Go to Solution.We do not recommend or see it necessary to update the firmware unless you have firmware CC37 or lower. Is there a particular reason you wanted to upgrade the firmware? These drives should work with our device without needing to update the firmware.
If you want to upgrade the firmware, then you will have to do so manually by taking the hard drives out individually and connecting them to your computer. Seagate has a program called SeaTools (http://www.seagate.com/support/downloads/seatools/) that you should be able to update the firmware with. However, be advised that if you are in warranty and perform the update and the device is damaged, it will void your warranty.
Have questions and need answers?
Search the database for answers to FAQ's, software/driver downloads, tutorials, news, features and more!
LenovoEMC Support & Downloads
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Thumbnails missing ix4-300d after firmware upgrade
Eeverything was working well until the upgrade. I am using a WDTV live and the Ix4-300d together and accessing the NAS via media server on the WDTV. Tried restarting both and checking for updates but the WDTV has no thumnails anymore. I am not a techy but am stumped. Any suggestions
same issue here. i plan to finally call into Lenovo support on this; really annoyed w/the last firmware update. wish i woudl have just stayed on the prev version.
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Rsync Copy Job Failure ix4-300d
I'm trying to run Copy Jobs between two new ix4-300d devices Firmware 4.0.6 I prefer to use SSL and rsync. So far I can't get it to work.
I can access the remote ix4, browse directories and upload files. When I set up a Copy Job from my local system (a) I'm not offered rsync as a protocol option in the "From" box, but I can select the directory to copy from using Windows File Sharing. In the "To" box, I select rsync and input username and password and can browse the remote ix4 shares to select the directory I want to copy to. However, when I run the Copy Job, I get the message "Access denied to the secure rsync service at <IP Address>"
I have tried disabling rsync and using only Windows File Sharing, but that configuration will not let me into the remote ix4. I have also tried disabling SSL being required on external connections and that does not work either. My sense is that rsync is actually working, but I have something set wrong.
Suggestions?
Solved!
Go to Solution.Got it solved. I need to add the remote ix4 as a trusted device to my local ix4. Eventually figured out how to do that. Copy Jobs run fine now with rsync.
We could use better documentation. -
Hi,
I have a ix4-300d runing firmware 4.1.108.32627. I am unable to, and have never been able to, get thumbnail images (jpg format) of DVD covers to display on either my PS3, Raspberry Pi (Kodi/XMBC) or Windows 7 machine running Kodi. I am able to play the video files on either machine without any problems.
In my "Movies" share I have a series of mpg/AVI files, each with a corresponding jpg file, with identical name (e.g Batman.mpg & Batman.jpg). On my previous Netgear NAS this allowed any machine to display the DVD cover image. It just doesn't work on my ix4-300d. I have even tried PNG image files.
Can anyone tell me what I need to do to get the images displayed?
ThanksHello macnero and parrish
As suggested here and here There is a Lifeline firmware SDK application for ARM based devices (EZ Media, ix2-ng/dl, and ix4-300d)
You would need to contact support in your region, advise support that you are having issues viewing coverart/Thumbnails via the built in Twonky media server feature and would like to get the SDK application for your device. This is to avoid confusion over missing icon thumbnails in the Lifeline web management interface, which is handled differently.
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
US and Canada: https://lenovo-na-en.custhelp.com/
Latin America and Mexico: https://lenovo-la-es.custhelp.com/
EU: https://lenovo-eu-en.custhelp.com/
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http://support.lenovoemc.com/ -
Cannot update to Firmware version 4.1.108.32627 on ix4-300d
Just bought an ix4-300d with 4-3Tb drives. I cannot update Firmware to the latest version. After uploading to the NAS, when I click 'Apply' or 'Apply all pending updates", I see a message that says "The update file is being decompressed". After several seconds, I then receive dialog box that says, "Error – The software could not be updated."
Any ideas what the issue could be? Are there any log files to look at?
Current Version: 4.1.102.29716
Upgrade to: 4.1.108.32627Hello dcsantis
Check the event log for any abnormal storage alerts such as degraded storage, recoverable errors, missing drive alerts, etc. Those sort of alerts could contribute to the firmware update issue.
Some basic steps to try for the issue:
Re-download the update file again and check the md5 checksum from the download page. If the checksum fails, try downloading from a different browser or computer and check it again.
Try uploading and applying the file using a different browser or computer.
Try re-seating all disks with the unit off, then try uploading and applying the update file again.
Try swapping disks 1 and 4 to opposite bays, then try uploading and applying the file again after booting.
LenovoEMC support should be contacted to create an incident if the above steps do not work.
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
US and Canada: https://lenovo-na-en.custhelp.com/
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http://support.lenovoemc.com/ -
Ix4-300d firmware update canceling
Hi,
im trying to update my ix4-300d from version 4.0.4.14600 to version 4.1.104.31360.
I downloaded the h4c-4.1.104.31360.tgz and checked its md5: 54b576b17f4628ee5465880418a37e0b to be sure it was not corrupted during download.
Then I upload the tgz-file to the NAS using the Web-Management and click to apply the update. He starts to decompress the update-file, but after a minute he jumps back to the management-page again and the systemlog states
Info: Software is getting updated to new version
Err: Software could not be updated, due to damaged Update-File
If I connect over ssh and check the md5 of the update-file, its still the same hash as stated on the lenovo-website, so the update-file itself is definitly fine.
md5sum /mnt/system/upgrade/staging/firmware/upgrade.bin gives the same hash 54b576b17f4628ee5465880418a37e0b .
I can see in top that he tryies to decompress the upgrade.bin through openssl and gzip and tar but is failing somehow.I did not found a logfile for this procedure yet.
Any Help appreciated.
regards
starlightHi,
found a logfile which states:
2014/11/09 13:14:16.747608: svcd[2008.2680]: (3942) DIAGNOSTIC: administrator: update firmware.
2014/11/09 13:14:16.914177: svcd[2008.2680]: (4907) ERROR: administrator: Illegal arguments
2014/11/09 13:15:00.055471: svcd[2008.2680]: (3933) DIAGNOSTIC: administrator: upg_tid: 1329517536
2014/11/09 13:15:00.136005: svcd[2008.2680]: (4440) INFORMATION: administrator: Updating software to version .
2014/11/09 13:15:00.153681: svcd[2008.2680]: (4255) DIAGNOSTIC: administrator: upload->exiting(65590)
2014/11/09 13:15:18.241847: svcd[2008.2755]: (1618) WARNING: Source image 'apps' (701255680) too large for target '/mnt/boot/images/apps.upgrade' (46297088)
2014/11/09 13:15:18.255083: svcd[2008.2755]: (1150) ERROR: Update Failed: Update Image bundle file is corrupted
2014/11/09 13:15:18.255690: svcd[2008.2755]: (4441) ERROR: The software could not be updated because the update file is corrupted. -
Ix4-300d JBOD as truly independent disks
When I first bought the ix4-300d, I instlaled just one drive. I just tried installing a second drive, but I cannot get the two drives to show up as two truly independent drives, just one volume. I want to choose the drive in whch I can store the data on. It doesn't look like this is possible. Can the firmware be upgraded to have this ability?
I would not put too much hope on this.
As far as I have seen the ix4 -series never has been designed for supporting more than one volume ( either JBOD or Raid). You could try with iSCSI-Configurations, but I never have seen that alive yet. -
Ix4-300D as iSCSI target cause alert disk is full
I am using ix4-300D with RAID5 as iSCSI target.
Once I create largest volume using all capacity, ix4-300D sends warning disk is full. Because we monitor this iSCSI target using E-mail alert, I want to eliminate this warning message. There is no configuration point on Web management GUI.
I guess other people using this unit as iSCSI target have same concern. If you know something, please help me about this. Thanks in advance.
Alert message:
The amount of free space on your Lenovo ix4-300d is below 10% of your total capacity.Thank you for your reply.
I gave up to use 11% of diskspace as iSCSI target of VMware ESXi because catching alert message is more important for production environment. I hoped interface to disable some type of alerts.
I am not sure about using remained 11% space for NFS NAS or something. It is because iSCSI Target volume will contain VM Guest OS volumes which require very stable operation. -
Upgraded firmware to 4.1.112.33292 for added security, Now there is not enough space to install optware. I get as far as installing gcc and then error installing python. My previous firmware was 4.0.4.14600, so I tried to download this version from http://download.lenovo.com/nas/releasenotes/lifeline-rn-v4.0.4.pdf which refers to the link: ftp://asgimage:[email protected]/h4c-
4.0.4.14600.zip but the link is dead. So, my only option is to downgrade to 4.0.2.9960 because it is the only other version that is available. So I download this and try to downgrade but i get the message "error, the update file is not valid". My request is simple....Please provide clear instructions on how to downgrade the firmware and supply working links to previous firmware versions.5cramble,
Please see my reply on your other thread here:
https://forums.lenovo.com/t5/Iomega-Desktop-Network-Storage/IX4-300D-firmware-downgrade/td-p/2139824 -
Ix4-300d network interface going off-line
I just got a new ix4-300d to use as an iSCSI target in a relatively low-performance requirement file server.
I have used ix4-200d and ix4-300d in the past for iSCSI targets in disk-based backup scenarios wihtout issues.
I am having problems with this one, though. I am attempting to copy data to this new unit (with a VHD mounted from the iSCSI connection to the system), and while data seems to copy OK, at some point the network interface quits working somehow.
When this occurs, the unit still thinks that the interface is configured, and everything seems OK, I just cannot connect. Obviously, this causes my iSCSI initiators to die, and the VM hosted crashes hard. At that point, I have to restart the storage unit, and then reconnect my initiators, and then bring everything back online.
I've updated the firmware to the latest, but it wasn't that far out of date. I've found an article titled "Network storage device is not assigned an IP address" in the knowledgebase that points ot a problem with the software in the 4.0.2 series, and I was at 4.0.6, and am now current in 4.0.8. I am testing the process again, but wanted to check with the community to see if anyone has experienced anything similar and/or could offer some idea of why this interface quits working.
For what it's worth, the other units I have worked with were all in the 3.x series of software.
Thanks for any help/information anyone can provide.
Solved!
Go to Solution.Hi chloeroxymax,
Do you have discovery enabled?
If not, check the box for "Enable discovery with iSNS" under the iSCSI settings and select "Use local iSNS server".
Then, on your iSCSI Initiator, go to the Discovery tab. Click "Add Server" under iSNS servers and enter the IP address of the NAS.
The device should show up under the Targets tab (you may have to click the refresh button)
On your other NAS devices, go to the iSCSI settings page and select "Enable discovery with iSNS" but select "Use external iSNS server" and type in the IP address of the ix4-300d NAS.
This may help things run smoothly. If the device is still disconnecting, I would recommend contacting technical support since this is a new device and you are covered by the warranty for support.
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Ix4-300d iSCSI disconnect Windows 2012R2
Hello Everyone,
I just recently purchased (3 days ago) an ix4-300D and updated it to the latest patch. I have 4 x WD 3TB Disks and they are configured with a raid 0 configuration. I then have 2 NICs (not bonded) and using the second port for the iSCSI LAN (192.168.100.100, Jumbo Frames 9000) and the 1st port for accessing the device (192.168.1.100). I carve out 3 TB iSCSI LUN (with CHAP) and give it a name. My Windows Server sees this (under the 192.168.100.X network) and I"m able to bring it online, mount it, format it and use the LUN. I then start copying about 2.5 TB of Data off an ix2 back to this Ix4 and about 1/4 through the copy, the iSCSI disconnects and the actual unit is frozen., It won't respond to web interface on the 192.168.1.x LAN either. I have to actually unplug it and then plug it back in for the unit to respond. I know that iSCSI works on the Window Server as I replaced a custom NAS Server using OpenFiler and worked for over 2 years w/o issues/reboots or anything else. The only thing that has changed is the NAS box (the ix4-300d). Can anyone think of anything I could be doing wrong? What to check? I am thinking it is a bad unit but I want to check everything first.
I will say the only thing that *could* be out of line (but is VERY doubtful is the problem) is that 3 of the WD drives are 3TB Reds and 1 is a 3 TB Black. I'm going to remove the black drive and redo the entire unit to see if that resolves the problem but I doubt it will. I know the Reds are "certified".
I have already removed the Jumbo Frames just in case (though the windows networking card supports Jumbo Frames 9000 since the old SAN was working with these w/o issue).
Thoughts anyone???Hello CPXGreg
Using a mixed disk array can cause instabilities, so I do recommend that you try using the unit without the WD Black disk for at least testing.
Next, there are various factors that could cause or contribute to a firmware lock like this. Usually this is caused by media server crashing, which then escalates to a full firmware lock. I recommend checking that media server has been turned off for now and any unused protocols. If the unit still locks up I recommend that you contact LenovoEMC support to have a dump report from the unit reviewed. This way we can check what may be at the root of the issue.
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
US and Canada: https://lenovo-na-en.custhelp.com/
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http://support.lenovoemc.com/ -
Hi there, I have a ix4-300D with 4 x 2Tb HD on R5, I would like to know if there is a procedure to upgrade the hard drives to new ones of more capacity without loosing the actual configured raid, I mean, not needing to pivot the data, and if this procedure exists, how safe it would be. One way or another, I want to upgrade to 4 x WD60EFRX or WD50EFRX, are those drives supported ? do I need any firmware upgrade? thanks
Hello lean296
The WD50EFRX 5TB disks can be used on the ix4-300d, see the updated approved drive list here. You would need to be at least running a 4.x.x firmware, it is highly recommended to be using a 4.1.x firmware though.
As for the upgrade process, you technically can replace one disk at a time an allow the unit to boot and reconstruct after every disk replacement, however this will only use your previous disk's capacity. To be able to utilize the full capacity of the new disks you should follow this guide and backup/copy your data before begining.
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
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http://support.lenovoemc.com/ -
IX4-300d I/O error, check file system, now stuck at software restart
Good morning!
I have a brand new IX4-300d. Was uploading files with sftp yesterday, which kept giving me errors, so I enable support access and checked the logs while uploading. Got a lot of:
end_request: I/O error, dev sde, sector 16384
sd 16:0:0:0: [sde] Unhandled error code
sd 16:0:0:0: [sde] Result: hostbyte=0x07 driverbyte=0x00
sd 16:0:0:0: [sde] CDB: cdb[0]=0x28: 28 00 00 00 00 00 00 00 01 00
end_request: I/O error, dev sde, sector 0
sd 16:0:0:0: [sde] Unhandled error code
sd 16:0:0:0: [sde] Result: hostbyte=0x07 driverbyte=0x00
sd 16:0:0:0: [sde] CDB: cdb[0]=0x28: 28 00 3a 38 17 c0 00 00 01 00
end_request: I/O error, dev sde, sector 7814036992
sd 16:0:0:0: [sde] Unhandled error code
sd 16:0:0:0: [sde] Result: hostbyte=0x07 driverbyte=0x00
sd 16:0:0:0: [sde] CDB: cdb[0]=0x28: 28 00 3a 38 17 d3 00 00 01 00
end_request: I/O error, dev sde, sector 7814037144
sd 16:0:0:0: [sde] Unhandled error code
sd 16:0:0:0: [sde] Result: hostbyte=0x07 driverbyte=0x00
sd 16:0:0:0: [sde] CDB: cdb[0]=0x28: 28 00 00 00 00 00 00 00 01 00
end_request: I/O error, dev sde, sector 0
sd 16:0:0:0: [sde] Unhandled error code
sd 16:0:0:0: [sde] Result: hostbyte=0x07 driverbyte=0x00
sd 16:0:0:0: [sde] CDB: cdb[0]=0x28: 28 00 00 00 00 01 00 00 01 00
end_request: I/O error, dev sde, sector 8
sd 16:0:0:0: [sde] Unhandled error code
sd 16:0:0:0: [sde] Result: hostbyte=0x07 driverbyte=0x00
sd 16:0:0:0: [sde] CDB: cdb[0]=0x28: 28 00 00 00 00 00 00 00 01 00
end_request: I/O error, dev sde, sector 0
sd 16:0:0:0: [sde] Unhandled error code
sd 16:0:0:0: [sde] Result: hostbyte=0x07 driverbyte=0x00
sd 16:0:0:0: [sde] CDB: cdb[0]=0x28: 28 00 3a 38 17 c0 00 00 01 00
end_request: I/O error, dev sde, sector 7814036992
sd 16:0:0:0: [sde] Unhandled error code
sd 16:0:0:0: [sde] Result: hostbyte=0x07 driverbyte=0x00
sd 16:0:0:0: [sde] CDB: cdb[0]=0x28: 28 00 3a 38 17 d3 00 00 01 00
end_request: I/O error, dev sde, sector 7814037144
So I requested a offline file system check from diagnose page. That was as off now 23 hours ago, from what I can see, the fs check did not take long, but has been stuck at DEvice software restarting for at least 22 hourse. I use less then 200Gig on it, setup as raid 10.
This device is not 1 month old. I had it freeze on my once already, not while restarting, just froze up. So that is the second time.
Status in the web console said all is fine, I had to go in through ssh and look at the os logs to find out what is happening.
What should I do?
Solved!
Go to Solution.Hello CollegeMathieu
Please contact support using the below support links so we can have the issue properly diagnosed. There is a good chance that the unit may have shipped with a defective drive (if it is a diskless model one of your hard disks may be defective). This could be causing the strange firmware behavior.
A couple of things to try :
-power down the unit and re-seat all disks then try booting again to see if there is any change.
-If the above does not work, try swapping disk 1 with any of the other hard disks while powered off and then try booting again.
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
US and Canada: https://lenovo-na-en.custhelp.com/
Latin America and Mexico: https://lenovo-la-es.custhelp.com/
EU: https://lenovo-eu-en.custhelp.com/
India/Asia Pacific: https://lenovo-ap-en.custhelp.com/
http://support.lenovoemc.com/ -
Hi!
I started off with 3x3tb in RAID5 and now upgraded with a 4th disk of the same model. Extension went smoothly, and I see the new size in the Drive Management (as well as the header bar), however the shares still report the old size. Already tried rebooting but didnt bring the expected success
My guess is that some storage pool would need extending, but I didnt find any such option anywhere. Any help appreciated
Cheers,
Franky
Solved!
Go to Solution.Hi,
I have the same problem actually with my new ix4-300d. Started with 3 3TB-Disks in Raid5 and added No 4.
Total Drive Size:10.92 TB
Capacity:8.13 TB
Used Space:4.01 TB
Free Space:1.32 TB
Unallocated:2.71 TB
Firmware Version 4.1.102.29716
Logfile entries:
08/26/2014 5:28 pm System 9070 Expanding data storage.
08/26/2014 5:28 pm System (svcd) 9088 Storage verification completed.
08/27/2014 4:27 pm System 9076 Storage expansion completed.
Several times the message like
08/27/2014 6:37 pm System 6923 The device is configuring storage...
The link "Perform an offline file system check then reboot" in Drive Management Settings did only reboot and no fs check started.
In this forum I found the link to ix4-300d/manage/diagnostics.html. The "Perform an offline file system check then reboot"-link in the storage section started a fs check, no change.
What can be done?Thanks für Help HCHO
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