IX4-300d I/O error, check file system, now stuck at software restart

Good morning!
I have a brand new IX4-300d. Was uploading files with sftp yesterday, which kept giving me errors, so I enable support access and checked the logs while uploading. Got a lot of:
end_request: I/O error, dev sde, sector 16384
sd 16:0:0:0: [sde] Unhandled error code
sd 16:0:0:0: [sde] Result: hostbyte=0x07 driverbyte=0x00
sd 16:0:0:0: [sde] CDB: cdb[0]=0x28: 28 00 00 00 00 00 00 00 01 00
end_request: I/O error, dev sde, sector 0
sd 16:0:0:0: [sde] Unhandled error code
sd 16:0:0:0: [sde] Result: hostbyte=0x07 driverbyte=0x00
sd 16:0:0:0: [sde] CDB: cdb[0]=0x28: 28 00 3a 38 17 c0 00 00 01 00
end_request: I/O error, dev sde, sector 7814036992
sd 16:0:0:0: [sde] Unhandled error code
sd 16:0:0:0: [sde] Result: hostbyte=0x07 driverbyte=0x00
sd 16:0:0:0: [sde] CDB: cdb[0]=0x28: 28 00 3a 38 17 d3 00 00 01 00
end_request: I/O error, dev sde, sector 7814037144
sd 16:0:0:0: [sde] Unhandled error code
sd 16:0:0:0: [sde] Result: hostbyte=0x07 driverbyte=0x00
sd 16:0:0:0: [sde] CDB: cdb[0]=0x28: 28 00 00 00 00 00 00 00 01 00
end_request: I/O error, dev sde, sector 0
sd 16:0:0:0: [sde] Unhandled error code
sd 16:0:0:0: [sde] Result: hostbyte=0x07 driverbyte=0x00
sd 16:0:0:0: [sde] CDB: cdb[0]=0x28: 28 00 00 00 00 01 00 00 01 00
end_request: I/O error, dev sde, sector 8
sd 16:0:0:0: [sde] Unhandled error code
sd 16:0:0:0: [sde] Result: hostbyte=0x07 driverbyte=0x00
sd 16:0:0:0: [sde] CDB: cdb[0]=0x28: 28 00 00 00 00 00 00 00 01 00
end_request: I/O error, dev sde, sector 0
sd 16:0:0:0: [sde] Unhandled error code
sd 16:0:0:0: [sde] Result: hostbyte=0x07 driverbyte=0x00
sd 16:0:0:0: [sde] CDB: cdb[0]=0x28: 28 00 3a 38 17 c0 00 00 01 00
end_request: I/O error, dev sde, sector 7814036992
sd 16:0:0:0: [sde] Unhandled error code
sd 16:0:0:0: [sde] Result: hostbyte=0x07 driverbyte=0x00
sd 16:0:0:0: [sde] CDB: cdb[0]=0x28: 28 00 3a 38 17 d3 00 00 01 00
end_request: I/O error, dev sde, sector 7814037144
So I requested a offline file system check from diagnose page. That was as off now 23 hours ago, from what I can see, the fs check did not take long, but has been stuck at DEvice software restarting for at least 22 hourse. I use less then 200Gig on it, setup as raid 10.
This device is not 1 month old. I had it freeze on my once already, not while restarting, just froze up. So that is the second time.
Status in the web console said all is fine, I had to go in through ssh and look at the os logs to find out what is happening.
What should I do?
Solved!
Go to Solution.

Hello CollegeMathieu
Please contact support using the below support links so we can have the issue properly diagnosed. There is a good chance that the unit may have shipped with a defective drive (if it is a diskless model one of your hard disks may be defective). This could be causing the strange firmware behavior.
A couple of things to try :
-power down the unit and re-seat all disks then try booting again to see if there is any change.
-If the above does not work, try swapping disk 1 with any of the other hard disks while powered off and then try booting again.
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
US and Canada: https://lenovo-na-en.custhelp.com/
Latin America and Mexico: https://lenovo-la-es.custhelp.com/
EU: https://lenovo-eu-en.custhelp.com/
India/Asia Pacific: https://lenovo-ap-en.custhelp.com/
http://support.lenovoemc.com/

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IX4-300d I/O error, check file system, now stuck at software restart

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