IX4-300D Lenovo NAS - faceplate

Just recieved a brand new IX4-300D Lenovo NAS LCU-101759656  but faceplate clips damaged in shipping.  Is it possible to get a replacement faceplate?

Hi Debonator,
Where did you purchase your new device from? We typically do not replace specific parts like the front faceplate and would replace the entire device under the warranty if the device is damaged, but the replacement device will be a refurbished unit. I would recommend contacting the reseller that you purchased the device from first to see if they can replace the unit for you brand new.
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Similar Messages

  • IX4-300D Lenovo NAS drive becomes unresponsive

    The device locks up periodically and is unresponsive. We have to physically reset power to the device by unplugging the power cord and then plugging it back in.
    Running the latest firmware: 4.0.8.23976
    The device is inaccessible via a Web Browser and the display panel continuously displays the data and time. Unfortunately, before power cycling the last time, I didn't take note if the data and time were correct.
    It had been a solid device up until 3 weeks ago but now it is unpredictable. I'm using it to run bare metal backups of 3 servers and several PC's. I've stagered the backup times to minimize contention. And I'm using the dual 1GB ethernet ports on a single IP address.
    I need a resolution as soon as possible.

    Hi GodSmackDaQueen,
    How long have you had the device? Is it still covered by the warranty?
    It sounds like the device may be failing or at risk of failing. I would make sure that your data is backed up to a second location and contact technical support. We will need to get more information from the device's dump log to further investigate and troubleshoot.
    Have questions and need answers?
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  • Ix4-300d How to register

    Good morning!
    We just bought a ix4-300d 12TB NAS.
    On the box it says 3 year warranty with registration.
    I just can't find where to register it..... I may just be blind on this one, but manual and interface has nothing about registration....
    Anyone can shed some light on this?
    Thank you.
    Solved!
    Go to Solution.

    Hello CollegeMathieu
    All current Lenovo/LenovoEMC NAS devices are automatically registered at purchase.  Unless the warranty check shows an incorrect warranty start time or incorrect status, you would not need to do anything for the warranty.
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    LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
    US and Canada: https://lenovo-na-en.custhelp.com/
    Latin America and Mexico: https://lenovo-la-es.custhelp.com/
    EU: https://lenovo-eu-en.custhelp.com/
    India/Asia Pacific: https://lenovo-ap-en.custhelp.com/
    http://support.lenovoemc.com/

  • UPS not recognized by Lenovo IX4-300D

    Hi there,
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    QNAP TS-269L on the same subnet has no problem seeing the same Xfinity UPS.
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    What can be done about it? Please provide instructions. Your assistance will be greatly appreciated!
    Thank you!
    Tom

    Hello TuToTom
    I have been unable to find a specific listing of what USB driver the unit uses, however the user manual lists the usb port as the serial connection.  With most UPS devices that list the usb port as a serial power it usually means that the unit uses a usb to serial (rs232) adapter internally.  
    The Lifeline NAS devices support USBHID-UPS enabled UPS devices.  Most APC models, dell, and eaton units can or do use this driver.  This would be different than the usb connected serial link method. 
    I recommend contacting the ups manufacturer to confirm how the usb port on your ups unit functions and proceed from there. 
    LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
    US and Canada: https://lenovo-na-en.custhelp.com/
    Latin America and Mexico: https://lenovo-la-es.custhelp.com/
    EU: https://lenovo-eu-en.custhelp.com/
    India/Asia Pacific: https://lenovo-ap-en.custhelp.com/
    http://support.lenovoemc.com/

  • Lenovo ix4-300d and 4 Hd 6 tb red

    Hi first of all sorry for my english, 
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    Can someone Help me please?
    Can someone give me some advise?
    Did you know a Nas that work in Raid0 with 6tb and 8 tb disk?
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    Hello Nico84
    1.  The ix4-300d will probably be able to use 6 TB HDD's if only 2-3 were installed and depending on the protection mode( 2x 6TB disks RAID 0, 3x 6TB disks RAID 5).  However the limitation your are running into is that the the ix4-300d's Marvell Armada XP 1.3GHz MV78230 processor is only 32 bit and has the 16 TB ceiling.  
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    4.  With any 32 bit system the capacity limit for a volume is 16 TB.  With the ix4-300d the max supported is 4x 5TB disks in RAID 5,  this would roughly yield a 15 TB volume.  
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    If you are fully intending on using 4x 6TB or larger disks, then a px class unit will need to be used. 
    I hope this better explains the situation you are having.
    LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
    US and Canada: https://lenovo-na-en.custhelp.com/
    Latin America and Mexico: https://lenovo-la-es.custhelp.com/
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    India/Asia Pacific: https://lenovo-ap-en.custhelp.com/
    http://support.lenovoemc.com/

  • Lenovo ix4-300d - Data protection is being reconstructed gets stuck.

    Hi experts,
    After a power loss my Lenovo IX4-300d went on a "Data protection is being reconstructed" phase. This process never ends because it gets stuck at a certain % that changes every time I power on the IX4, at this point it becomes unresponsive and I have to unplug the power cord. I´m using RAID 5, so theoretically there is more than one drive failing. I am not an expert of course, just googled this, I don´t even know if its right.
    In the other hand there is nothing stating a HD failure in the logs or the system status of the IX4.
    So, how can I identify which drivers are failing in order to replace them?
    Could this be a logical failure and be fixed by formatting the drives?
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    EG 

    You can try rebooting with one drive removed at a time. If you are having one drive fail you should be able to boot with it missing. You should also check to see if you are still in warranty and call tech support. They will be able to assist in diagnosing the issue and replacing drives if needed.
    Contactos — Latinoamérica

  • Lenovo ix4-300d free space left

    Hello, I have an Lenovo ix4-300d, 8TB. My free space on the servers tells me that there is left 3.8TB, when I look in my Share there is almost no space left. What can I do to get more space in my shares? Now I receive the following message: The amount of free space on your Lenovo ix4-300d is below 10% of your total capacity. And that should not be the case!? What can I do? Thanks for a reaction, PPU
    PPU

    I am sorry but I am not sure what you are referring to by MIB, are you trying yo use Management Information base to monitor free space? Can you please explain more what you are trying to do? 
    You can manage the free space through LenovoEMC storage manager and we UI. You can even set it up to email you when you are running out of free space.

  • Lenovo Iomega ix4-300d Disk Firmware Upgrade

    Hi guys,
    Is there a any way to upgrade my Seagate ST2000DM001-9YN164 Firmware from the IX4-300D device?
    The Seagate have a firmware upgrade utility, but is a livecd and it is for i686 hardware.
    Solved!
    Go to Solution.

    We do not recommend or see it necessary to update the firmware unless you have firmware CC37 or lower. Is there a particular reason you wanted to upgrade the firmware? These drives should work with our device without needing to update the firmware.
    If you want to upgrade the firmware, then you will have to do so manually by taking the hard drives out individually and connecting them to your computer. Seagate has a program called SeaTools (http://www.seagate.com/support/downloads/seatools/) that you should be able to update the firmware with. However, be advised that if you are in warranty and perform the update and the device is damaged, it will void your warranty.
    Have questions and need answers?
    Search the database for answers to FAQ's, software/driver downloads, tutorials, news, features and more!
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  • Problem active directory importing users at ix4-300d sw ver 4.1.108.32627

    Installed new ix4-300d onto network, added to SBS 2008 domain and can log into NAS with domain\administrator account . In users & groups can see domain\administrator account along with local admin account. Click on sync with AD, no errors, but never get any users in the list
    Whats the problem ? I need to get users from AD imported to get shares working.
    Please help as customer is not happy.
    regards
    Peter

    Hello blue256
    If you entered a Organisational Unit in the Domain Management page,  please try clearing the OU field and try re-adding the unit to the domain.  
    After that is done, please try checking if the domain user and groups are accessible from User and Groups page. 
    LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
    US and Canada: https://lenovo-na-en.custhelp.com/
    Latin America and Mexico: https://lenovo-la-es.custhelp.com/
    EU: https://lenovo-eu-en.custhelp.com/
    India/Asia Pacific: https://lenovo-ap-en.custhelp.com/
    http://support.lenovoemc.com/

  • How do I disable administrator username and password entry to access ix4-300d

    With the recent version 4.1.102.29716 update, I am now FORCED to enter a username and password to get into my "home based" ix4-300d NAS.  This has already been a MAJOR pain for my nedia server setup, in that I am no longer able to create a network drive to one of several NAS folders on to my home network.
    My question therefore is, how do I DISABLE the function of having to enter an administrator username and password to gain entry into my ix4-300d?
    Thanks,
    Bill

    No hazzle, just do it.
    This is only for admin purposes. You are still able to place your media into individual user shares or put it in the public area where they will be accessible for everyone, even if you set 'security' on.
    Various PCs / Laptops ( sorry I still really love Dell and Fujitsu ;-))
    Supporting Customers ix2s and ix4s -- Love Networking ( not only technically ).
    I am not a Lenovo Employee.
    If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

  • IX4-300d - UPS, not showing in management, but sends messages if I connect and disconnect

    Just acquired a iX4-300d, and updated to the latest firmware (4.1.104.31360).
    On trying to link a UPS (a KSTAR BM-3080) - the UPS Management page just shows "Status: None Connected"
    BUT -  in the EVENT LOGS panes I get the following message:
    Event
    4462          An Uninterruptible Power Supply (UPS) has been recognized.
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     Event
    4463
    The Uninterruptible Power Supply (UPS) has been removed.
     is shown ----- Surely if it sees a UPS is connected it should show one in the UPS Managment page, of not then why does it show in the Event log console.
    ALSO:
    Given that the iX4-300d seems to recognise a UPS has been connected - is there some way to update/replace or even get to the code related to this UPS mmanagement section,  so I can get readings from the UPS, thus enabling a 'smart shutdown' when the battery drops to say 10% remaining?
    (Could it not be just a "Plug in" that allows smarter people than me to enter the UPS I/O values and make it work with a wider range of UPS devices.
    Additionally - so far I havn't seen a list of "Approved UPS", just a note about some UPS systems that do not work.)
    DG.

    I've tested this with an  ix4-300d and APC smartUPS 1500 ( which is not on the list of compatible UPS ), but it is working exactly as you wish. Somewhere around 15% battery the device will shut down.
    Give it a try....
    B.T.W You may test the notification functionality by unplugging ups main supply. If properly configured this event will shouw up in the log and NAS will sent notification mail ( + another mail when mains are recovered)
    Various PCs / Laptops ( sorry I still really love Dell and Fujitsu ;-))
    Supporting Customers ix2s and ix4s -- Love Networking ( not only technically ).
    I am not a Lenovo Employee.
    If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

  • Ix4-300d firmware update canceling

    Hi,
    im trying to update my ix4-300d from version 4.0.4.14600 to version 4.1.104.31360.
    I downloaded the h4c-4.1.104.31360.tgz and checked its md5: 54b576b17f4628ee5465880418a37e0b to be sure it was not corrupted during download.
    Then I upload the tgz-file to the NAS using the Web-Management and click to apply the update. He starts to decompress the update-file, but after a minute he jumps back to the management-page again and the systemlog states
    Info: Software is getting updated to new version
    Err: Software could not be updated, due to damaged Update-File
    If I connect over ssh and check the md5 of the update-file, its still the same hash as stated on the lenovo-website, so the update-file itself is definitly fine.
    md5sum /mnt/system/upgrade/staging/firmware/upgrade.bin  gives the same hash 54b576b17f4628ee5465880418a37e0b  .
    I can see in top that he tryies to decompress the upgrade.bin through openssl and gzip and tar but is failing somehow.I did not found a logfile for this procedure yet.
    Any Help appreciated.
    regards
    starlight

    Hi,
    found a logfile which states:
    2014/11/09 13:14:16.747608: svcd[2008.2680]: (3942) DIAGNOSTIC: administrator: update firmware.
    2014/11/09 13:14:16.914177: svcd[2008.2680]: (4907) ERROR: administrator: Illegal arguments
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    2014/11/09 13:15:00.153681: svcd[2008.2680]: (4255) DIAGNOSTIC: administrator: upload->exiting(65590)
    2014/11/09 13:15:18.241847: svcd[2008.2755]: (1618) WARNING: Source image 'apps' (701255680) too large for target '/mnt/boot/images/apps.upgrade' (46297088)
    2014/11/09 13:15:18.255083: svcd[2008.2755]: (1150) ERROR: Update Failed: Update Image bundle file is corrupted
    2014/11/09 13:15:18.255690: svcd[2008.2755]: (4441) ERROR: The software could not be updated because the update file is corrupted.

  • Ix4-300d iSCSI disconnect Windows 2012R2

    Hello Everyone,
    I just recently purchased (3 days ago) an ix4-300D and updated it to the latest patch.  I have 4 x WD 3TB Disks and they are configured with a raid 0 configuration.  I then have 2 NICs (not bonded) and using the second port for the iSCSI LAN (192.168.100.100, Jumbo Frames 9000) and the 1st port for accessing the device (192.168.1.100).  I carve out 3 TB iSCSI LUN (with CHAP) and give it a name. My Windows Server sees this (under the 192.168.100.X network) and I"m able to bring it online, mount it, format it and use the LUN.  I then start copying about 2.5 TB of Data off an ix2 back to this Ix4 and about 1/4 through the copy, the iSCSI disconnects and the actual unit is frozen., It won't respond to web interface on the 192.168.1.x LAN either. I have to actually unplug it and then plug it back in for the unit to respond.   I know that iSCSI works on the Window Server as I replaced a custom NAS Server using OpenFiler and worked for over 2 years w/o issues/reboots or anything else. The only thing that has changed is the NAS box (the ix4-300d).  Can anyone think of anything I could be doing wrong? What to check? I am thinking it is a bad unit but I want to check everything first.
    I will say the only thing that *could* be out of line (but is VERY doubtful is the problem) is that 3 of the WD drives are 3TB Reds and 1 is a 3 TB Black. I'm going to remove the black drive and redo the entire unit to see if that resolves the problem but I doubt it will.  I know the Reds are "certified".
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    Thoughts anyone???

    Hello CPXGreg
    Using a mixed disk array can cause instabilities, so I do recommend that you try using the unit without the WD Black disk for at least testing.
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    LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
    US and Canada: https://lenovo-na-en.custhelp.com/
    Latin America and Mexico: https://lenovo-la-es.custhelp.com/
    EU: https://lenovo-eu-en.custhelp.com/
    India/Asia Pacific: https://lenovo-ap-en.custhelp.com/
    http://support.lenovoemc.com/

  • Lanovo ix4 300d and european character set for samba shares

    Hi,
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    Is there an easy way to circumvent the problem and fix this option? As it is now the machine is fearly useless, at least if you need to migrate files and folder from a server or storage with ISO8859 charset already applied.
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    Solved!
    Go to Solution.

    This issue has been raised on all iomega drives since day 1. although 'documented' it is still shame, that units sold to 'r-o-w' means rest-of-world, outside US, are stuckto Aa-Zz09 basically wheras client systems ( windows, linux, ios ) don't care and take what they are supposed to do.
    Take it or leave it. ( I mean, take another vendor), I do not believe someone ever has taken that seriously or will do it......
    Various PCs / Laptops ( sorry I still really love Dell and Fujitsu ;-))
    Supporting Customers ix2s and ix4s -- Love Networking ( not only technically ).
    I am not a Lenovo Employee.
    If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

  • Thumbnails missing ix4-300d after firmware upgrade

    Eeverything was working well until the upgrade. I am using a WDTV live and the Ix4-300d together and accessing the NAS via media server on the WDTV. Tried restarting both and checking for updates but the WDTV has no thumnails anymore. I am not a techy but am stumped. Any suggestions

    same issue here. i plan to finally call into Lenovo support on this; really annoyed w/the last firmware update. wish i woudl have just stayed on the prev version.

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