IX4-300D - Raid rebuild stuck?

Hi,
When I arrived this morning at work I found that my NAS (IX4-300D) was doing a RAID Rebuild
I can ping the NAS but I can't access via web interface, storage manager or SSH.
I tried pressing the "Display control buttons" to try to see some info, but i'm stuck at the massage "Support access is enabled" since I add SSH enabled, the dipslay only shows that message.
The problem is that I don't now if the raid rebuid is working, if its going to take long, or if its simply stuck.
Can I hard reboot ths NAS? Should I wait longer?
The rebuild is going for more then 1h30min but I can't be shure because it may as well started during the night.
I did not received any drive error massage.
The NAS has 4 drives with RAID 5 setup.
Can you please give me some light of what to do next?
UPDATE: After +1h or so the Disk Activity led stopped (it was flashing before)  but the System Status led is still flashing.
Thank you

Thanks for the response.
I've been exchaging email with someone of the suporte team.
I hade to turn off the NAS, after booting everything seams OK, although I havent check all the data.
The suport asked me to send them a dump files, but i'm not been able to get it, its takes a long time and i've lost the session a couple of times.
I tried to keep the session opened by using the web interface from time to time, and after 2hours it was still processing the file, had to left work so don't know if in the meanwhile the file was created, but i dont think so.
I've sent them another email, but since its the weekend I will probably only get an answer next monday.
Meawhile if I can get this questions answered it woul be great:
I notice that the system only has 42mb on "/" could it be a problem? 
Where does the dump file goes? Can it be genarated by terminal?
Thanks

Similar Messages

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    Solved!
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    Hello CollegeMathieu
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    LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
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  • Ix4-300d: JBOD expandable without rebuilding volume / data loss

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    Hello wolliballa,
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    LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
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  • Ix4-300d stuck at 75% boot

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    Hello Stonedturtle
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    LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
    US and Canada: https://lenovo-na-en.custhelp.com/
    Latin America and Mexico: https://lenovo-la-es.custhelp.com/
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    India/Asia Pacific: https://lenovo-ap-en.custhelp.com/
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  • What is the proceedure for replacing a hard drive (after failure) for RAID 5 with IX4-300D?

    I have the IX4-300D with 4 hard drives (identical Seagate drives) using RAID 5.
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    Hi exceptionalht,
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    Have questions and need answers?
    Search the database for answers to FAQ's, software/driver downloads, tutorials, news, features and more!
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  • Migrate from Raid 1 to Raid 5 with IX4-300D

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    Have not tried / seen this yet. All lenovo pieces with raid 5 had 4 disks in, although theoretically it would work with 3, see http://en.wikipedia.org/wiki/RAID
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    Various PCs / Laptops ( sorry I still really love Dell and Fujitsu ;-))
    Supporting Customers ix2s and ix4s -- Love Networking ( not only technically ).
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  • IX4-300D frozen at 69% during filesystem repair

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    NM! Looking at DMESG gives me the info I need:
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  • I need confirmation, please help me! (about adding new hdd on my ix4-300d)

    Hello,
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    nb: Sorry for "my english" but there is no french section in the forum, and the assistance don't answer me by email, and on the phone there is an answerphone tells me "for help if you don't have the error number code, you must go on the forum, bye.."  .. ..  I hope my question is understandable. 
    Thanks 

    Hello tictictac
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    For future reference please check the device support page to see the guides, FAQ's, and download the full user manual( in French here ) and check with LenovoEMC support in your region.  The Europe support region has several languages available to choose from including the France number +33 17048 0388.  The full list of Europe numbers can be found here.
    LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
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  • Ix4-300d iSCSI disconnect Windows 2012R2

    Hello Everyone,
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    Hello CPXGreg
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    LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
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  • Upgrading HDs on ix4-300D

    Hi there, I have a ix4-300D with 4 x 2Tb HD on R5, I would like to know if there is a procedure to upgrade the hard drives to new ones of more capacity without loosing the actual configured raid, I mean, not needing to pivot the data, and if this procedure exists, how safe it would be. One way or another, I want to upgrade to 4 x WD60EFRX or WD50EFRX, are those drives supported ? do I need any firmware upgrade? thanks

    Hello lean296
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  • Ix4-300d cannot create shares

    HI All We recently purchased an ix4-300d to backup file on. I set a static IP and connected to the web interface. When I try to create a share, I get this error: The selected function is not available due to the state of the pools I tried updating the firmware just in case this is caused by a bug, but I can't either. It just sits there. Does anyone know how I can get past this error? Thanks.

    Hi petrocelli,
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    Have questions and need answers?
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  • Ix4-300d JBOD as truly independent disks

    When I first bought the ix4-300d, I instlaled just one drive.  I just tried installing a second drive, but I cannot get the two drives to show up as two truly independent drives, just one volume.  I want to choose the drive in whch I can store the data on.  It doesn't look like this is possible.  Can the firmware be upgraded to have this ability?

    I would not put too much hope on this.
    As far as I have seen the ix4 -series never has been designed for supporting more than one volume ( either JBOD or Raid). You could try with iSCSI-Configurations, but I never have seen that alive yet.

  • Lenovo ix4-300d and 4 Hd 6 tb red

    Hi first of all sorry for my english, 
    I have 4 Nas ix4-300d,
    3 with 4 green 3 tb Hd they work perfectly never have any problem in 3 year. I work in raid 0 because
    I duplicate the files in other HH and I want the maximum of space available.
    the fourt one I bought 3 days ago and I try to install 4 6Tb red wd inside it in Raid0 here is the problem...
    I can't create shares becouse of this message :
    "The selected function is not available due to the state of the pools"
    So I look on the internet and see that maybe I can't work in raid0 if the disk is bigger than 4 TB (CRAP)
    then I try to put Raid 5 ( the only I can choose beside Raid 10 )  but in 36 Hours the data recostruction
    is only 19 %     with 0 files on it.......................
    Can someone Help me please?
    Can someone give me some advise?
    Did you know a Nas that work in Raid0 with 6tb and 8 tb disk?
    Ty in advance.

    Hello Nico84
    1.  The ix4-300d will probably be able to use 6 TB HDD's if only 2-3 were installed and depending on the protection mode( 2x 6TB disks RAID 0, 3x 6TB disks RAID 5).  However the limitation your are running into is that the the ix4-300d's Marvell Armada XP 1.3GHz MV78230 processor is only 32 bit and has the 16 TB ceiling.  
    2.  The ix2-dl and px class devices can officially support 6TB HDD's in RAID 0 or NONE. 
    3.  Please check with these retailers/resellers about lenovoEMC devices in your region.  Where to Buy
    4.  With any 32 bit system the capacity limit for a volume is 16 TB.  With the ix4-300d the max supported is 4x 5TB disks in RAID 5,  this would roughly yield a 15 TB volume.  
    What you are attempting with the 4x 6TB HDD's in RAID 5 would roughly yield a 18 TB volume, which is above the 16 TB volume ceiliing for the unit's processor.
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    I hope this better explains the situation you are having.
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    http://support.lenovoemc.com/

  • Ix4-300d - unable to joint the domain

    Unfortunately when I came into work today, our ix4-300d wasn't allowing us to get into the web interface(attempted after we noticed that our nightly backups wasn't completed successfully the last 2-3 nights). Lenovo's tech support had us do a factory reset on the device and then we were asked to update the firmware on the unit to 4.1.108.32627.
    Now I'm unable to connect us back to AD to reset all of the permissions for everything. The unit doesn't seem able to sync with the NPT server which is also the DC, DNS, DHCP, and file server. I had the correct IP address in for the time server but I turned it back on auto detect since the unit was giving me a sync error. I had also changed one of the two NIC within the Network interface to the same IP, subnet, and Gateway it had prior to this issue. I left the other NIC set to auto to ensure I could still get in the web interface. When I ping the IP I received from the auto-generated IP, I get a successful ping, but when I ping the IP address that was manually set, it Times out.  At one point I had both NICs set to auto so it could just grab an available IP from the DNS and pinged the name FQDN of the device, it was still trying to ping the old IP address.
     should state that the one that had originally set this all up has left the company and they stuck me on this assignement since I was/am "the most qualified" to get it fixed. Any assistance you can provide would be appreciated.
    Unfortunately tech support cut our conversation short because they are stating that I never registered my product(which is a bit unlikely knowing the one that set this up) and this apparently cut our waaranty down to a 1/3 of the time that was advertised. Little upset with that aspect of the situation to say the least, but I'm hoping this community could assist where the Lenovo techs couldn't..

    Hello Phenix51
    Sorry that you are having issues configuring the unit.  Regarding the warranty status, if the device is showing up as having an expired warranty we can still provide assistance via email and forums.  If the status is incorrect, the lenovo registration team should be contacted from emails here.
    Regarding the issue you are experiencing,  please double check that the steps for connecting the unit to Active Directory are being followed, search for "Configuring Your ix4-300d Network Storage to Use Active Directory" in the updated user manual for the ix4-300d.
    If you are still unable to connect the unit to the domain, please double check your network configuration's from before the firmware update are still valid.   An email should have been sent out to you after the call with support,  use that to send a email reply with logs, screen shots, etc that could help with narrowing down what the issue is.  
    If you could also PM me your incident number I could keep watch on it for updates from you. 
    LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
    US and Canada: https://lenovo-na-en.custhelp.com/
    Latin America and Mexico: https://lenovo-la-es.custhelp.com/
    EU: https://lenovo-eu-en.custhelp.com/
    India/Asia Pacific: https://lenovo-ap-en.custhelp.com/
    http://support.lenovoemc.com/

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