Ix4-300d stuck at 75% boot

I had to move the nas box to a different room during the intial 5 RAID initialization, and the ix4-300d didn't appear to like that. Since I had no data on the box I went ahead and "clean" the disks using the instructions in the knowledge base, and attempt to set it up a second but it is still stuck at the 75% boot percentage.
It has aquired an IP address on my network, and is pingable but the webpage isn't working, and the only port that is open when I ran a port scanner against the ip address is port 111.
Is the internal operating system stored on internal flash, or the SATA disks in the bring your own disk model?
Solved!
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Hello Stonedturtle
Are you having this issue on a ix4-300d unit? If you are, please check/try the following. If this is regarding the px6 unit on your other thread, please follow the instructions I left on that thread.
Power down the unit, re-seat all disks that are in the unit, power back on.
If the unit continues to hang @75% for more than 5-10 minutes, it could be one or more of the hard disks causing the process to halt. Try booting the unit without disks to see if the " device not ready..." message appears on the LCD and web UI.
If the unit can boot on it's own, try insering disk #4 into bay #1 and disk #1 into bay #4, leave disk 2 and 3 in the same bays while powered off and then try booting again.
If the unit does not boot on it's own without disks, please contact LenovoEMC support in your region about a firmware imager.
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
US and Canada: https://lenovo-na-en.custhelp.com/
Latin America and Mexico: https://lenovo-la-es.custhelp.com/
EU: https://lenovo-eu-en.custhelp.com/
India/Asia Pacific: https://lenovo-ap-en.custhelp.com/
http://support.lenovoemc.com/

Similar Messages

Iomega Storcenter ix4-300d stuck at 95% after firmware upgrade

Hi,
I upgraded my device after I got an email that there is a new firmware:
An update to version 3.2.10.30101 of the Iomega StorCenter ix4-200d software is now available
I installed the update but now it is stuck at 95% after rebooting.
Never had any problem before the firmware upgrade.
Any advice?

Hello BelgianTomas
I recommend that you first power down the unit if the unit has not completed the boot process. Then re-seat all disks and try booting the unit again. Please do not try to access the web interface until the power led is solid white.
Next would be to try moving the internal disks to different bays to see if a different drive order wil allow the unit to boot.
If that does not help, LenovoEMC suppor should be contacted for more advanced options.
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
US and Canada: https://lenovo-na-en.custhelp.com/
Latin America and Mexico: https://lenovo-la-es.custhelp.com/
EU: https://lenovo-eu-en.custhelp.com/
India/Asia Pacific: https://lenovo-ap-en.custhelp.com/
http://support.lenovoemc.com/

IX4-300D - Raid rebuild stuck?

Hi,
When I arrived this morning at work I found that my NAS (IX4-300D) was doing a RAID Rebuild
I can ping the NAS but I can't access via web interface, storage manager or SSH.
I tried pressing the "Display control buttons" to try to see some info, but i'm stuck at the massage "Support access is enabled" since I add SSH enabled, the dipslay only shows that message.
The problem is that I don't now if the raid rebuid is working, if its going to take long, or if its simply stuck.
Can I hard reboot ths NAS? Should I wait longer?
The rebuild is going for more then 1h30min but I can't be shure because it may as well started during the night.
I did not received any drive error massage.
The NAS has 4 drives with RAID 5 setup.
Can you please give me some light of what to do next?
UPDATE: After +1h or so the Disk Activity led stopped (it was flashing before) but the System Status led is still flashing.
Thank you

Thanks for the response.
I've been exchaging email with someone of the suporte team.
I hade to turn off the NAS, after booting everything seams OK, although I havent check all the data.
The suport asked me to send them a dump files, but i'm not been able to get it, its takes a long time and i've lost the session a couple of times.
I tried to keep the session opened by using the web interface from time to time, and after 2hours it was still processing the file, had to left work so don't know if in the meanwhile the file was created, but i dont think so.
I've sent them another email, but since its the weekend I will probably only get an answer next monday.
Meawhile if I can get this questions answered it woul be great:
I notice that the system only has 42mb on "/" could it be a problem?
Where does the dump file goes? Can it be genarated by terminal?
Thanks

Lenovo ix4-300d - Data protection is being reconstructed gets stuck.

Hi experts,
After a power loss my Lenovo IX4-300d went on a "Data protection is being reconstructed" phase. This process never ends because it gets stuck at a certain % that changes every time I power on the IX4, at this point it becomes unresponsive and I have to unplug the power cord. I´m using RAID 5, so theoretically there is more than one drive failing. I am not an expert of course, just googled this, I don´t even know if its right.
In the other hand there is nothing stating a HD failure in the logs or the system status of the IX4.
So, how can I identify which drivers are failing in order to replace them?
Could this be a logical failure and be fixed by formatting the drives?
Any additional comments or recommendation? I am able to access my data while it´s "reconstructing" so I am moving my things out of the nas.
Thanks
EG

You can try rebooting with one drive removed at a time. If you are having one drive fail you should be able to boot with it missing. You should also check to see if you are still in warranty and call tech support. They will be able to assist in diagnosing the issue and replacing drives if needed.
Contactos — Latinoamérica

IX4-300d I/O error, check file system, now stuck at software restart

Good morning!
I have a brand new IX4-300d. Was uploading files with sftp yesterday, which kept giving me errors, so I enable support access and checked the logs while uploading. Got a lot of:
end_request: I/O error, dev sde, sector 16384
sd 16:0:0:0: [sde] Unhandled error code
sd 16:0:0:0: [sde] Result: hostbyte=0x07 driverbyte=0x00
sd 16:0:0:0: [sde] CDB: cdb[0]=0x28: 28 00 00 00 00 00 00 00 01 00
end_request: I/O error, dev sde, sector 0
sd 16:0:0:0: [sde] Unhandled error code
sd 16:0:0:0: [sde] Result: hostbyte=0x07 driverbyte=0x00
sd 16:0:0:0: [sde] CDB: cdb[0]=0x28: 28 00 3a 38 17 c0 00 00 01 00
end_request: I/O error, dev sde, sector 7814036992
sd 16:0:0:0: [sde] Unhandled error code
sd 16:0:0:0: [sde] Result: hostbyte=0x07 driverbyte=0x00
sd 16:0:0:0: [sde] CDB: cdb[0]=0x28: 28 00 3a 38 17 d3 00 00 01 00
end_request: I/O error, dev sde, sector 7814037144
sd 16:0:0:0: [sde] Unhandled error code
sd 16:0:0:0: [sde] Result: hostbyte=0x07 driverbyte=0x00
sd 16:0:0:0: [sde] CDB: cdb[0]=0x28: 28 00 00 00 00 00 00 00 01 00
end_request: I/O error, dev sde, sector 0
sd 16:0:0:0: [sde] Unhandled error code
sd 16:0:0:0: [sde] Result: hostbyte=0x07 driverbyte=0x00
sd 16:0:0:0: [sde] CDB: cdb[0]=0x28: 28 00 00 00 00 01 00 00 01 00
end_request: I/O error, dev sde, sector 8
sd 16:0:0:0: [sde] Unhandled error code
sd 16:0:0:0: [sde] Result: hostbyte=0x07 driverbyte=0x00
sd 16:0:0:0: [sde] CDB: cdb[0]=0x28: 28 00 00 00 00 00 00 00 01 00
end_request: I/O error, dev sde, sector 0
sd 16:0:0:0: [sde] Unhandled error code
sd 16:0:0:0: [sde] Result: hostbyte=0x07 driverbyte=0x00
sd 16:0:0:0: [sde] CDB: cdb[0]=0x28: 28 00 3a 38 17 c0 00 00 01 00
end_request: I/O error, dev sde, sector 7814036992
sd 16:0:0:0: [sde] Unhandled error code
sd 16:0:0:0: [sde] Result: hostbyte=0x07 driverbyte=0x00
sd 16:0:0:0: [sde] CDB: cdb[0]=0x28: 28 00 3a 38 17 d3 00 00 01 00
end_request: I/O error, dev sde, sector 7814037144
So I requested a offline file system check from diagnose page. That was as off now 23 hours ago, from what I can see, the fs check did not take long, but has been stuck at DEvice software restarting for at least 22 hourse. I use less then 200Gig on it, setup as raid 10.
This device is not 1 month old. I had it freeze on my once already, not while restarting, just froze up. So that is the second time.
Status in the web console said all is fine, I had to go in through ssh and look at the os logs to find out what is happening.
What should I do?
Solved!
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Hello CollegeMathieu
Please contact support using the below support links so we can have the issue properly diagnosed. There is a good chance that the unit may have shipped with a defective drive (if it is a diskless model one of your hard disks may be defective). This could be causing the strange firmware behavior.
A couple of things to try :
-power down the unit and re-seat all disks then try booting again to see if there is any change.
-If the above does not work, try swapping disk 1 with any of the other hard disks while powered off and then try booting again.
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
US and Canada: https://lenovo-na-en.custhelp.com/
Latin America and Mexico: https://lenovo-la-es.custhelp.com/
EU: https://lenovo-eu-en.custhelp.com/
India/Asia Pacific: https://lenovo-ap-en.custhelp.com/
http://support.lenovoemc.com/

Ix4-300d firmware update canceling

Hi,
im trying to update my ix4-300d from version 4.0.4.14600 to version 4.1.104.31360.
I downloaded the h4c-4.1.104.31360.tgz and checked its md5: 54b576b17f4628ee5465880418a37e0b to be sure it was not corrupted during download.
Then I upload the tgz-file to the NAS using the Web-Management and click to apply the update. He starts to decompress the update-file, but after a minute he jumps back to the management-page again and the systemlog states
Info: Software is getting updated to new version
Err: Software could not be updated, due to damaged Update-File
If I connect over ssh and check the md5 of the update-file, its still the same hash as stated on the lenovo-website, so the update-file itself is definitly fine.
md5sum /mnt/system/upgrade/staging/firmware/upgrade.bin gives the same hash 54b576b17f4628ee5465880418a37e0b .
I can see in top that he tryies to decompress the upgrade.bin through openssl and gzip and tar but is failing somehow.I did not found a logfile for this procedure yet.
Any Help appreciated.
regards
starlight

Hi,
found a logfile which states:
2014/11/09 13:14:16.747608: svcd[2008.2680]: (3942) DIAGNOSTIC: administrator: update firmware.
2014/11/09 13:14:16.914177: svcd[2008.2680]: (4907) ERROR: administrator: Illegal arguments
2014/11/09 13:15:00.055471: svcd[2008.2680]: (3933) DIAGNOSTIC: administrator: upg_tid: 1329517536
2014/11/09 13:15:00.136005: svcd[2008.2680]: (4440) INFORMATION: administrator: Updating software to version .
2014/11/09 13:15:00.153681: svcd[2008.2680]: (4255) DIAGNOSTIC: administrator: upload->exiting(65590)
2014/11/09 13:15:18.241847: svcd[2008.2755]: (1618) WARNING: Source image 'apps' (701255680) too large for target '/mnt/boot/images/apps.upgrade' (46297088)
2014/11/09 13:15:18.255083: svcd[2008.2755]: (1150) ERROR: Update Failed: Update Image bundle file is corrupted
2014/11/09 13:15:18.255690: svcd[2008.2755]: (4441) ERROR: The software could not be updated because the update file is corrupted.

Upgrading HDs on ix4-300D

Hi there, I have a ix4-300D with 4 x 2Tb HD on R5, I would like to know if there is a procedure to upgrade the hard drives to new ones of more capacity without loosing the actual configured raid, I mean, not needing to pivot the data, and if this procedure exists, how safe it would be. One way or another, I want to upgrade to 4 x WD60EFRX or WD50EFRX, are those drives supported ? do I need any firmware upgrade? thanks

Hello lean296
The WD50EFRX 5TB disks can be used on the ix4-300d, see the updated approved drive list here. You would need to be at least running a 4.x.x firmware, it is highly recommended to be using a 4.1.x firmware though.
As for the upgrade process, you technically can replace one disk at a time an allow the unit to boot and reconstruct after every disk replacement, however this will only use your previous disk's capacity. To be able to utilize the full capacity of the new disks you should follow this guide and backup/copy your data before begining.
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
US and Canada: https://lenovo-na-en.custhelp.com/
Latin America and Mexico: https://lenovo-la-es.custhelp.com/
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http://support.lenovoemc.com/

Cannot update to Firmware version 4.1.108.32627 on ix4-300d

Just bought an ix4-300d with 4-3Tb drives. I cannot update Firmware to the latest version. After uploading to the NAS, when I click 'Apply' or 'Apply all pending updates", I see a message that says "The update file is being decompressed". After several seconds, I then receive dialog box that says, "Error – The software could not be updated."
Any ideas what the issue could be? Are there any log files to look at?
Current Version: 4.1.102.29716
Upgrade to: 4.1.108.32627

Hello dcsantis
Check the event log for any abnormal storage alerts such as degraded storage, recoverable errors, missing drive alerts, etc. Those sort of alerts could contribute to the firmware update issue.
Some basic steps to try for the issue:
Re-download the update file again and check the md5 checksum from the download page. If the checksum fails, try downloading from a different browser or computer and check it again.
Try uploading and applying the file using a different browser or computer.
Try re-seating all disks with the unit off, then try uploading and applying the update file again.
Try swapping disks 1 and 4 to opposite bays, then try uploading and applying the file again after booting.
LenovoEMC support should be contacted to create an incident if the above steps do not work.
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
US and Canada: https://lenovo-na-en.custhelp.com/
Latin America and Mexico: https://lenovo-la-es.custhelp.com/
EU: https://lenovo-eu-en.custhelp.com/
India/Asia Pacific: https://lenovo-ap-en.custhelp.com/
http://support.lenovoemc.com/

Ix4-300d - unable to joint the domain

Unfortunately when I came into work today, our ix4-300d wasn't allowing us to get into the web interface(attempted after we noticed that our nightly backups wasn't completed successfully the last 2-3 nights). Lenovo's tech support had us do a factory reset on the device and then we were asked to update the firmware on the unit to 4.1.108.32627.
Now I'm unable to connect us back to AD to reset all of the permissions for everything. The unit doesn't seem able to sync with the NPT server which is also the DC, DNS, DHCP, and file server. I had the correct IP address in for the time server but I turned it back on auto detect since the unit was giving me a sync error. I had also changed one of the two NIC within the Network interface to the same IP, subnet, and Gateway it had prior to this issue. I left the other NIC set to auto to ensure I could still get in the web interface. When I ping the IP I received from the auto-generated IP, I get a successful ping, but when I ping the IP address that was manually set, it Times out. At one point I had both NICs set to auto so it could just grab an available IP from the DNS and pinged the name FQDN of the device, it was still trying to ping the old IP address.
should state that the one that had originally set this all up has left the company and they stuck me on this assignement since I was/am "the most qualified" to get it fixed. Any assistance you can provide would be appreciated.
Unfortunately tech support cut our conversation short because they are stating that I never registered my product(which is a bit unlikely knowing the one that set this up) and this apparently cut our waaranty down to a 1/3 of the time that was advertised. Little upset with that aspect of the situation to say the least, but I'm hoping this community could assist where the Lenovo techs couldn't..

Hello Phenix51
Sorry that you are having issues configuring the unit. Regarding the warranty status, if the device is showing up as having an expired warranty we can still provide assistance via email and forums. If the status is incorrect, the lenovo registration team should be contacted from emails here.
Regarding the issue you are experiencing, please double check that the steps for connecting the unit to Active Directory are being followed, search for "Configuring Your ix4-300d Network Storage to Use Active Directory" in the updated user manual for the ix4-300d.
If you are still unable to connect the unit to the domain, please double check your network configuration's from before the firmware update are still valid. An email should have been sent out to you after the call with support, use that to send a email reply with logs, screen shots, etc that could help with narrowing down what the issue is.
If you could also PM me your incident number I could keep watch on it for updates from you.
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
US and Canada: https://lenovo-na-en.custhelp.com/
Latin America and Mexico: https://lenovo-la-es.custhelp.com/
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http://support.lenovoemc.com/

Ix4-300d: JBOD expandable without rebuilding volume / data loss

In the german Lenovo forum there is the following questiion, which I can not answer:
Assuming an ix4-300d filled with 1,2, or 3 drives as JBOD (no Raid). Can it be expanded by adding other blank drives without the need to start from scratc, to say loosing all data because of rebuilding the volume.
'just plug in empty drive, reboot and let it run'
Ref. http://forums.lenovo.com/t5/Allgemeine-Diskussion/NAS-ix4-300d-zweite-Festplatte-einbauen-ohne-die-e...
Various PCs / Laptops ( sorry I still really love Dell and Fujitsu ;-))
Supporting Customers ix2s and ix4s -- Love Networking ( not only technically ).
I am not a Lenovo Employee.
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
Solved!
Go to Solution.

Hello wolliballa,
I still highly recommend backing up critical data before doing any RAID migrations or expanding an array just in case something goes wrong in the process.
With the ix4-300d, you can expand a NONE ( JBOD ) array to newly added disks without wiping data. To do this, you would navigate to the "drive management" page in the web interface after booting the unit with the added drive(s), then click on "settings" at the top of the drive management page. Within the drive management >settings page you should see a "add disks to existing storage system" check box. If you check that option all new disks would be added to the existing JBOD array.
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
US and Canada: https://lenovo-na-en.custhelp.com/
Latin America and Mexico: https://lenovo-la-es.custhelp.com/
EU: https://lenovo-eu-en.custhelp.com/
India/Asia Pacific: https://lenovo-ap-en.custhelp.com/
http://support.lenovoemc.com/

IX4-300D frozen at 69% during filesystem repair

My Lenovo/Iomega IX4-300D had the filesystem error, so I did the offline repair, but it's been stuck all night att 69%, and neither web nor SSH nor the lcd on the front respond to anything...
I obviously have no choice than restarting the thing, but I *am* curious if others have seen the same, and whether a cause is known?
Solved!
Go to Solution.

NM! Looking at DMESG gives me the info I need:
sd 0:0:0:0: [sda] Unhandled sense code
sd 0:0:0:0: [sda] Result: hostbyte=0x00 driverbyte=0x08
sd 0:0:0:0: [sda] Sense Key : 0x3 [current] [descriptor]
sd 0:0:0:0: [sda] ASC=0x11 ASCQ=0x4
sd 0:0:0:0: [sda] CDB: cdb[0]=0x28: 28 00 19 f3 a8 00 00 04 00 00
end_request: I/O error, dev sda, sector 435399328
md/raid:md1: read error not correctable (sector 393388704 on sda2).
md/raid:md1: Disk failure on sda2, disabling device.
md/raid:md1: read error not correctable (sector 393388712 on sda2).
md/raid:md1: read error not correctable (sector 393388720 on sda2).
md/raid:md1: read error not correctable (sector 393388728 on sda2).
md/raid:md1: read error not correctable (sector 393388736 on sda2).
md/raid:md1: read error not correctable (sector 393388744 on sda2).
md/raid:md1: read error not correctable (sector 393388752 on sda2).
md/raid:md1: read error not correctable (sector 393388760 on sda2).
md/raid:md1: read error not correctable (sector 393388768 on sda2).
sd 0:0:0:0: [sda] Unhandled sense code
sd 0:0:0:0: [sda] Result: hostbyte=0x00 driverbyte=0x08
sd 0:0:0:0: [sda] Sense Key : 0x3 [current] [descriptor]
sd 0:0:0:0: [sda] ASC=0x11 ASCQ=0x4
sd 0:0:0:0: [sda] CDB: cdb[0]=0x28: 28 00 19 f3 a0 00 00 04 00 00
end_request: I/O error, dev sda, sector 435396608
disk 0, o:0, dev:sda2
disk 1, o:1, dev:sdb2
disk 2, o:1, dev:sdc2
disk 3, o:1, dev:sdd2
disk 1, o:1, dev:sdb2
disk 2, o:1, dev:sdc2
disk 3, o:1, dev:sdd2
md: unbind<sda2>
md: export_rdev(sda2)
md: bind<sda2>
(Taken from DMESG just after I saw md recovery start over!)

Problem active directory importing users at ix4-300d sw ver 4.1.108.32627

Installed new ix4-300d onto network, added to SBS 2008 domain and can log into NAS with domain\administrator account . In users & groups can see domain\administrator account along with local admin account. Click on sync with AD, no errors, but never get any users in the list
Whats the problem ? I need to get users from AD imported to get shares working.
Please help as customer is not happy.
regards
Peter

Hello blue256
If you entered a Organisational Unit in the Domain Management page, please try clearing the OU field and try re-adding the unit to the domain.
After that is done, please try checking if the domain user and groups are accessible from User and Groups page.
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
US and Canada: https://lenovo-na-en.custhelp.com/
Latin America and Mexico: https://lenovo-la-es.custhelp.com/
EU: https://lenovo-eu-en.custhelp.com/
India/Asia Pacific: https://lenovo-ap-en.custhelp.com/
http://support.lenovoemc.com/

How do I disable administrator username and password entry to access ix4-300d

With the recent version 4.1.102.29716 update, I am now FORCED to enter a username and password to get into my "home based" ix4-300d NAS. This has already been a MAJOR pain for my nedia server setup, in that I am no longer able to create a network drive to one of several NAS folders on to my home network.
My question therefore is, how do I DISABLE the function of having to enter an administrator username and password to gain entry into my ix4-300d?
Thanks,
Bill

No hazzle, just do it.
This is only for admin purposes. You are still able to place your media into individual user shares or put it in the public area where they will be accessible for everyone, even if you set 'security' on.
Various PCs / Laptops ( sorry I still really love Dell and Fujitsu ;-))
Supporting Customers ix2s and ix4s -- Love Networking ( not only technically ).
I am not a Lenovo Employee.
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

IX4-300d - UPS, not showing in management, but sends messages if I connect and disconnect

Just acquired a iX4-300d, and updated to the latest firmware (4.1.104.31360).
On trying to link a UPS (a KSTAR BM-3080) - the UPS Management page just shows "Status: None Connected"
BUT - in the EVENT LOGS panes I get the following message:
Event
4462 An Uninterruptible Power Supply (UPS) has been recognized.
and if I unplug the USB connector between the UPS and the iX4-300d - the message
Event
4463
The Uninterruptible Power Supply (UPS) has been removed.
is shown ----- Surely if it sees a UPS is connected it should show one in the UPS Managment page, of not then why does it show in the Event log console.
ALSO:
Given that the iX4-300d seems to recognise a UPS has been connected - is there some way to update/replace or even get to the code related to this UPS mmanagement section, so I can get readings from the UPS, thus enabling a 'smart shutdown' when the battery drops to say 10% remaining?
(Could it not be just a "Plug in" that allows smarter people than me to enter the UPS I/O values and make it work with a wider range of UPS devices.
Additionally - so far I havn't seen a list of "Approved UPS", just a note about some UPS systems that do not work.)
DG.

I've tested this with an ix4-300d and APC smartUPS 1500 ( which is not on the list of compatible UPS ), but it is working exactly as you wish. Somewhere around 15% battery the device will shut down.
Give it a try....
B.T.W You may test the notification functionality by unplugging ups main supply. If properly configured this event will shouw up in the log and NAS will sent notification mail ( + another mail when mains are recovered)
Various PCs / Laptops ( sorry I still really love Dell and Fujitsu ;-))
Supporting Customers ix2s and ix4s -- Love Networking ( not only technically ).
I am not a Lenovo Employee.
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

What is the proceedure for replacing a hard drive (after failure) for RAID 5 with IX4-300D?

I have the IX4-300D with 4 hard drives (identical Seagate drives) using RAID 5.
Someday a hard drive will fail and I and I have to replace it. I read through the users manual briefly and I didn't see any documentation on how to perform a hard drive replacement and not lose any data.
So here are my questions:
1) I know per the instructions that Lenovo prefers using identical hard drives. Let's say in 2 years, 1 hard drive fails. Most likely, the same model Seagate hard drive will not be available. So will using a replacement hard drive by the same manufacturer with similar specifications work?
2) Will the front panel (or the software) tell me which hard drive has failed?
3) What is the proceedure for replacing a hard drive after a failure occurs? I read that the IX4-300D is not hot-swappable. So do I just power the IX4-300D down, replace the hard drive, and turn it back on?
Solved!
Go to Solution.

Hi exceptionalht,
It is best to replace the hard drive with one that is the same manufacturer, rotational speed, and capacity, so it does not have to be exactly the same model.
The front panel should show which drive has failed. If not you can check the web interface to find out.
That is the basic procedure for replacing a hard drive. You can see a more detailed instructions here: Installing hard drives in an ix4-300d
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Ix4-300d stuck at 75% boot

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