J3680 All in One says no scan options for Windows 8.1. Used Photo Smart on Windows Vista.

Prints, not scans with my 8.1. Both HP products. Could I download Photo Smart? Guy w/exact same printer had same problem & got no reply. Any free HP info? Can I take screen shot of photo and transfer to file?
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Hi @ahpaige,
I see by your post that you are able to print but not scan on Windows 8.1. I can help you with this.
Did you download and install the Full Feature Software?
HP Officejet J3680 All-in-One Printer Drivers.
The classic Windows driver is probably installed, which provides basic functionality.
Download and run the Print and Scan Doctor. It will diagnose the issue and might automatically resolve it. Find and fix common printer problems using HP diagnostic tools for Windows?
If you need further assistance, just let me know.
Have a nice day!
Thank You.
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Gemini02
I work on behalf of HP

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HP Officejet Pro 8600 Plus e-All-in-One - terrible print & scan options

I just purchased an HP Officejet Pro 8600 Plus e-All-in-One an the print options look like they were written by someone from the 1990s. There are no options for lower resolution - only draft, normal, best and no option for black and white - other than grayscale. The print options box is the default box that was originally develped in the 1990s - no kidding. I also tried scanning some items and the box to see the scan is about 5" x 5" and there is absolutely no way possible to see what was scanned. I originally loaded the software using the disk provided witih the printer, but then I went on line and downloaded the "Full" version - which loaded exactly what was on the disk. I can not believe HP is even selling this thing with these types of drivers. I loaded the drivers onto my HP Desktop, running Windows 7 home, 64 bit and my HP laptop running Windows 7 Ultimate, 64 bit. Both HP computers are Intel I7 Quad core computers w/ 9 & 12 Gb of RAM respectively.
What gives? Do I need to return this thing because it certainly does not work properly and is not up to the HP standard we expect - especially for the $300 it costs to buy the thing. I bought this all in one because HP refuses to update the drivers of my older HP scanner to support Windows 7. That scanner showed the preview with a full screen, allowed me to change resolutions of scans, colors, etc.
Has anyone else experienced this type of garbage?

I agree the HP customer services and product services suck. I have an Officejet Pro 8500 and consistently had problems.
I think I'll change to a Cannon printer or another company. It is apparent that HP does not care.

My HP LaserJet 3055 All In One does not scan using Windows 7 - 64bit.

My HP LaserJet 3055 All In One does not scan using Windows 7 - 64bit. I can copy and print only. Thanks.
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Hi,
Is the printer connected to your PC by USB or network?
By using USB connection, you may scan using the Windows Fax and Scan software integrated into your OS.
Scanning through a network connection unfortunately supported on Windows7 32 bit only, as you may find listed within the About network scanning section below:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?&objectID=c02539136#A2
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Require all in one kodak ESP7250 printer software for iMac

require all in one kodak ESP7250 printer software for iMac

The software for that printer is available from this Kodal web page:
http://support.en.kodak.com/app/home/src/gosupport/selected/true
You do not say which of the four families of iMacs you own nor the Mac OS version, so that about as far as I can point you.
This forum is for iMacs made before 2006

I have created PDF from hardcopy by using my scanner. After I run OCR option for my PDF by using Acrobat Pro 9. But "Text-to-speech" functionality of the PDF says that an error message comes up that says the page is empty when I turns on the read out loud

I have created PDF from hardcopy by using my scanner. After I run OCR option for my PDF by using Acrobat Pro 9. But "Text-to-speech" functionality of the PDF says that an error message comes up that says the page is empty when I turns on the read out loud option in Acrobat. Kindly help me to sortout this problems?

So I tried generating the same PDFs on two other computers that have Acrobat 9 Pro. Results were reproduced. The verdict is:
- complex PDF files (that is, containing cross-references, tables of contents, and bookmarks) generated by Acrobat 9.x Pro are roughly 2-5x larger than the identical file generated with Acrobat 8.x Pro.
- different PDF conversion settings make a negligable difference (less than 10% rather than 70-80%).
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- just using Save As to another filename has no effect on file size.
- generating the PDF in Acrobat 9 with links but no PDF bookmarks still results in the inflated file size.
- generating the PDF in Acrobat 9 without any links or bookmarks results in approximately the same file size as the Acrobat 8 PDF with full links and bookmarks.
It appears that Acrobat 9's manner of adding links is what's bloating the files, and in my case it's probably not related to images or image resolution/print quality. It's a shame, because Acrobat 9 seems to have made some improvements to the Review Tracker interface, and a few other bells and whistles which I haven't really gotten around to exporing yet. But unless I find a way to keep my links and the PDF file sizes comparable to what I was getting with Acrobat 8 Pro, it looks like I'm going to stay with Acrobat 8.

I am working with two computers in my profession (Mac/PC). I want to download testversions, lets say Premiere Elements 13, for Mac and PC using my adobe login. Is this possible?

I am working with two computers in my profession (Mac/PC). I want to download testversions, lets say Premiere Elements 13, for Mac and PC using my adobe login. Is this possible?

Sure. Elements is cross-platform, anyway.
Mylenium

TS3212 im trying to install itunes but a message pops up saying this version is for 32 bit please use 64 bit installer, help?

im trying to install itunes but a message pops up saying this version is for 32 bit please use 64 bit installer, help?

Okay ... try seeing if you can download an iTunes64Setup.exe from the following download page:
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HP Office Jet J6480 All In One - will not scan with Mac OS 10.8 .3

I have been unable to get my HP Office Jet J6480 All In One to scan after upgrading to 10.8.3.I have followed other posts and have installed the most up to date driver (http://support.apple.com/kb/DL907) but each time i try to scan from the HP device manager or the photosmart studio, it says "Sorry, scanner could not be intialized. (scanner not found)" I have tried making sure there are no other updates by clicking on settings in the device manager and clicking check for updates but it tells me "server not availalbe - the software service is currently not available. please try again later" and i have gotten this error for the last week.
I followed the second set of instructions found here: http://h30434.www3.hp.com/t5/Mac-Printing-and-Scanning/HP-Software-Update-Server-Unavailable/td-p/18... to try to resolve that issue and have installed the software found at the link. I rebooted my computer and am still having the same problem.
Note: My printer is wireless and i have not hooked it up via a cord. Will that make a difference?
My printer seems to be printing fine.
Thank you for any help you can provide.
Sara
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Try scanning from your Mac. Use Image Capture app in your Applications folder.
Click once on the scanner on the left side, then click on Show Details along the bottom. Along the right side you will see LOTS of options for scanning and saving.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

HP 5610 Officejet all in one unable to scan

have misplaced the original installtion CD. have dowloaded from HP the complete program. I am able to print documents from pc, however, unable to scan as I have no ico or possibility to access the printer from PC. My initial installtion had a page that came up that asked what you wanted to do, scan, print, copy or fax. This new installtion does not show this option. Have reinstalled several times but still no access to this control icon. How can I get this back.?. Thanks for any help, this has me bottle necked at the moment, as scanning is what I really need to be doing at the moment. Thanks again

Hi @cedi,
Welcome to the HP Forums!
I understand that you are unable to scan with your HP Officejet 5610 on Windows 7. I am happy to help you with your scanning concerns!
I would recommend this scanning guide, A 'No Scan Options' or 'Scan settings are not set' Message Displays for HP All-in-One Printers When ....
Hope this resolves your issue!
RnRMusicMan
I work on behalf of HP
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Photosmart 3210 All in One - can't scan

I have uninstalled and reinstalled my Photosmart 3210 All in One printer a few times in the last month and a half. It hasn't solved not being able to scan. I have to use Microsoft Paint to do that. It keeps telling me the Digital Imaging monitor has been deleted or moved. It also can't find HP Twain Scan. I need help. the process listed earlier did not work. When I right clicked on HP Digital Imaging Monitor and Run as administrator, it said it was no longer in that location.

Hi ruthmarq,
I have done some research and I have located a document that deals with when Scanning Stops at the Preview Screen when the Printer is Connected to the Windows Computer with a US.... This document also has the link to the HP Print and Scan Doctor.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP Printer Assistant (3510e All-In-One) Display No Maintenance Option

Hello.
I have a problem with my HP printer (a little over a year old - expected to work well)
Desktop PC: HP Pavillion HPE310t 64-bit (OS: Windows 7 Professional)
Printer: HP 3510e All-In-One (Wirelessly Connected & Confirmed by the "Green -Colored Check Mark")
Problem:
Expected: HP Printer Icon which, upon being clicked on it, displays a message "Retrieving information from the device" before displaying the HP printer assistant where it displays eight options including "maintain your printer".
Current Condition: only displays "Printer Setup & Software" which is part of the printer setup process. Because of this, there is no way to access the maintenance option as I am in need now.
Yes, I tried to reinstall the printer software, after completely removing all the existing files, using the software CD that came with the printer - no avail. Repeated the process twice to see the same result.
What is the problem and how can it be fixed?
I would greatly appreciate to have your help.

Hello greenjewel,
Welcome to the HP Forums.
I see that not all the options are available like they once were.
I suggest that we start off by running the HP Print and Scan Doctor.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Newly bought HP 7520 e-all-in-one does not scan in color on mu Mac OS 10.9

Help need, totally frustrated.
Just installed a brand new HP 7520 e-all-in-one on my new MAC OS 10.9. The product prints and copies in color. However all scans come out black&white??? Who can help me, desperate in time constraints. I have the printer USB connected.
Elske
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Hi,
The default scan workflow configured to scan documents as Black and White. Make sure to change the scan settings to scan documents with color:
1. Open the HP Utility and select your device.
2. From Scan Settings open the "Scan to Computer".
3. Click the Scan Tasks tab.
4. Select the affected shortcut and click on Edit... (or just double-click the shortcut).
5. In the section of Scan from an HP Device click on the blue triangle or the Show Details button to enlarge the menu.
6. From the enlarged menu now open the drop-down menu next to Mode
7. Now select the Color option and then click on OK to save the changes. The next scanned document using this workflow will appear in color.
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Photosmart 7525 All in One - Unable to Scan to Computer

Unable to "Enable Scan to Computer"
I've downloaded the most recent downloads and drivers.
Running Yosemite 10.10.1 on Mac
WiFi connection confirmed
HP Utility - Photosmart 7520 series > Scan to Computer > "Scan to Computer Cannot Be Enabled"

Hi @sarahxtemp,
Looks like we may need to try a different uninstall approach and see if this gives us the Scan to Computer option.
Move the files and/or folders to the trash, drag and drop
Macintosh HD/Applications//Hewlett-Packard folder
Macintosh HD/Library/Application Support/ - delete all files and folders regarding HP/Hewlett Packard
In Macintosh HD/Library/Caches - delete all files and folders regarding HP/Hewlett Packard
Macintosh HD/Library/Documentation/Help/ - delete all files and folders regarding HP/Hewlett Packard
Macintosh HD/Library/Frameworks/HPServicesInterface.framework
Macintosh HD/Library/Frameworks/HPSmartX.framework
Macintosh HD/Library/Image Capture/TWAIN Data Sources/HP Scan Pro
In Macintosh HD/Library/Image Capture/Scripts - delete all files and folders regarding HP/Hewlett Packard
In Macintosh HD/Library/Preferences - delete all files and folders regarding HP/Hewlett Packard
Move Macintosh HD/Library/Preferences/loginwindow.plist to the desktop. NOTE: Not removing the file loginwindow.plist during the manual uninstall could cause the uninstall to be unsuccessful.
In Macintosh HD/Library/Printer/hp - delete folder
In Macintosh HD/Library/StartupItems, drag the following folders to the trash, HP IO and HP Trap Monitor
In Macintosh HD/Users/USERNAME (this should have a symbol of a house next to it)/Library/Preferences, drag the following folders to the trash: *Any files beginning with com.apple.print, *Any files beginning with com.hp, *Any files beginning with Hewlett-Packard, *Any files beginning with HP or hp
In MacintoshHD/Users/USERNAME/Library/Printers, drag any All-in-One printers listed here into the trash.
Drag the HP icons from the Dock and drop it on an empty space on the desktop. The icon will disappear.
Close all open windows.
Restart.
Empty the Trash.
Follow these steps to remove the print driver and other software from a computer.
From the computer desktop, double-click the Macintosh HD  icon.
Double-click the Library folder.
Double-click the Printers folder.
Right-click the HP folder, and then select Move to Trash.
When prompted, type the Administrator name and Password for the computer, and then clickOK. Wait for authentication to complete.
Double-click the PPDs  folder.
Double-click the Contents  folder.
Double-click the Resources  folder.
Locate your printer in the printer list, and then right-click on your printer and select Move to Trash.
When prompted, type the Administrator name and Password for the computer, and then click OK. Wait for authentication to complete.
Click the Trash icon on the taskbar, click the Empty  button, and then click OK to empty the trash.
NOTEBy clicking OK, all items in your trash will be permanently deleted from your computer. To delete one item in the trash, click that item to highlight it, and then click OK.
On the upper-left corner of the computer desktop, click the Apple menu icon, and then click System Preferences on the drop-down menu.
Double-click Print & Scan.
In the Printers list, click your HP printer, and then click the Minus button to delete it.
Restart the computer again.
After logging in, Repair Disk Permissions
On the Dock, click  Applications, and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
Click the Repair Disk Permissions button at the bottom of the window.
Once the repair is complete, restart the computer .
Restart the computer.
Install the software; HP Photosmart 7520 e-All-in-One Printer Full Feature Software and Drivers, once the software is successfully installed we can then delete the loginwindow.plist from the desktop.
Download and install the HP Printer Drivers for OS X.
**Source
Please let me know if this resolves the issue.
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HP Officejet Pro 8600 e-All-in-One Printer - N911a: Scan & Copy in color results in full cyan page

Product Name: HP Officejet Pro 8600 e-All-in-One Printer - N911a
OS: Windows 8.1 64 bit
I noticed the problem: After I scanned a medical card that was 80% cyan.
Problem: The problem persists when scanning/copying using the ADF or using the scanner glass bed.
Only occurs during color scanning or copying. I can print a file from my laptop or home pc with no issues, as long as the color file did NOT come from my printer.
If I had scanned the small O'Riley's note in black & white there would have been no streaking.
I have reset, used the HPP Dr., cleaned the glass, etc, & followed Solutions 1 - 3 http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c02881567&lc=en&product=4323659&tmp...
I sincerely appreciate your assistance.
Rene'

Hi @Veritasabt,
I see that you are having issues scanning and copying in color from the glass and the ADF. Thank you for providing the screen shot. I can help you out today.
Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector) This ensures the printer is receiving full power and may help this situation.
Update the printer's firmware. HP Officejet Pro 8600 N911a Firmware.
Try scanning again to see if you have the same results.
Please check your private messages for additional steps to try.
In the forum beside your handle name just click on the envelope to view it.
Have a nice weekend!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP5510 All-In-One won't scan entire page image

Is there a setting or something that I'm missing when it comes to scanning with my 5510 All-In-One? I'm scanning to my MacBook using OS X. And yes, I'm placing my document in the appropriate corner, but I'm only getting a small portion of the 8 1/2x11 page instead of the entire page. I turn it every possible direction and it's still not scanning the entire page. Suggestions?

Hi @bonbon2D,
I see by your post that you are unable to scan the full image on the Mac. I can help you with this.
I have provided a document for how to scan and change the scan settings.
Scan.
Check the driver name that is installed for the printer. The Airprint driver might be installed instead of the Printer's driver. (usually defaults to Airprint)
Click the Apple menu and then click System Preferences. Click Printers & Scanners, highlight the printer name on the left side and on the right side of the screen should show the name.
If the printer name shows Airprint, then that is the Apple drivers. Delete it and add the printer name back in from the list. Click the - sign to delete the driver and then click the + sign to add the driver, might have to click the drop down to select the printer's name to add it in.
What operating system are you using? Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
What application are you trying to scan with?
How is the printer connected? (USB/Ethernet/Wireless)
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

J3680 All in One says no scan options for Windows 8.1. Used Photo Smart on Windows Vista.

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