J4580 , windows xp, won't print manually,

You didn't answer my question. Please address my particular problem.... i can print from document but it won't print manually....the scanner seems to be working but the paper loads and then it sounds like it is printing but it doesn't print...i have to cancel and then the paper comes out o.k. ....i downloaded the print and scan doctor but it tells me "the tool was unable to find the hp solution center app. that i will need in order to scan w/ the hp software.

Hi Velcro,
Seeing as this is a forum community, we try to get to posts as soon as we can and I will try to help you out.
You've mentioned a few issues with the printer, so let's see if we can figure out what's wrong with it. Right now it could be either hardware or software, so let's troubleshoot the actual printer first
Please print a test page, and let me know if any black or color blocks come out?
Load unused, plain white, U.S. letter or A4 sized paper in the tray.
Press the Power button ( ) to turn on the product.
Press the Setup button ( ).
Press the right arrow button ( ) to select Print Report , and then press OK .
Press the right arrow button ( ) to select Self-Test Report , and then press OK . The self-test report prints.
*** If my reply was helpful, please click on the "Kudos Thumbs-Up" on the right, as a way to say "Thanks!".
If this reply also fixed your issue - please click the "Accept as Solution" button, so that others can find the same answer. ***

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Thanks for the post. I've attached a link below that may assist with this issue. Good Luck!
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R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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J4580 , windows xp, won't print manually,

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