J6480 All-in-One doesn't print whole page

I have a J6480 All-in-One and when I print envelopes it sometimes does not print the last part of the address.  For example
Return Address
Prints Fine
City, State  ZIP    
                                                                        Jonathan A. Smi
                                                                        123 Broadway S
                                                                         Anywhere, IL  61
It might do this once or twice and then finally print correctly.  Very frustrating.  Any help would be greatly appreciated.

Hi, what I found was that if I create and save a envelope file in Word 2007 then the printing works correctly every time.
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