J6480 part of page prints too light

A friend of mine has an hp office jet all in one printer model j6480 that is giving her problems. When she prints a page, the top half looks good, but the bottom prints too light. When she prints another page right after that, the same problem occurs. She will bring it over for me to look at on Tuesday. In the meantime, I was hoping to get an idea of what might be causing it or how to diagnose the problem.
Thanks

Hi there,
Without knowing your printer and operating system I can only offer limited suggestions. Post back with them is this does not resolve your issue:http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01892627&cc=us&dlc=en&lc=en
Give the steps listed under your operating system a try and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

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J6480 part of page prints too light

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