JABBER 9.2.2 CALENDAR INTERGRATION OUTLOOK365

Hi guys
I have jabber 9.2.2 and outlook 365, CUCM 9.1 and CUPS 9.X The calender does not show up. Any advise configs on CUCM for intergrating with Outlook 365?
Thank you in advance

Hi Ofentse,
Are you saying that you are missing Meeting tab in Jabber, or that it is not sycronized with Otlook calendar?
There was a known issue with missing meeting tab in pre-released version of 9.2.2:
CSCuh19703
Can you check exact version of your Jabber? (9.2.2.2526 should have this fixed )
If you see meeting tab, but not sheduled meetings, then this could be with corrupted Outlook data file. I would advise creating new (.pst outlook data file ).
Regards,
Srdjan

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Hi Phillip,
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Hi Everyone,
I just finished rolling out Jabber to over 150 users for a Cisco Gold Partner ( internally we wanted to deploy and have "lessons learned" before rolling to customers ). We are all pretty much "power users" and we rolled it out to users on Mac, PC, iPad, Android Tablet, and Android/iPhones. Here is my list of "cough" features that are desparite between the varous clients and I would greatly appreciate anyone from the BU or Cisco to chime in on when these clients will be uniform. I had to open 2 TAC cases already ( # 625139231 and 624998053 ) which were esclated to the Developers and I have had ZERO response.
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Alex Hannah
CCIE Voice #25853
Senior Collaboration Architect
ABS Technology Architects
[email protected]
804-955-4091

Hi Alex,
1. Windows Client 9.1.3 latest rev - Google Calendar integration
I have created a document with the information that you are looking for.
Cisco Jabber for Windows - Google Calendar Integration
8. Jabber does not play very well with Cisco WebEx One Click. My Windows Jabber client crashes every time and I have to reinstall it.
This will be fixed in the upcoming 9.2 release (expected in April - no release date available yet)
Thanks,
Maqsood

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I am currently testing Jabber 9.2.0, build 496 on Windows 8. Google Calendar integration works, but the user is prompted to re-authenticate after exiting and restarting Jabber.
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Jabber and calendar integration

Hi,
I've got two types of Jabber client deployment - on prem and cloud based (this is the old webex connect, not jabber for telepresence). Both have different issues with calendar integration.
On prem Jabber:
1. Presence status is passed to Outlook
2. Calendar appointment whilst they do show up within meeting tab on Jabber client, the status of the client doesnt change to "In a Meeting" during appointments.
Off prem Jabber:
1. Presence status is NOT passed to Outlook
2. Calendar appointments works fine - ie show up in the meeting tab, and status changes correctly.
I have modified AD attribute proxyaddress for on prem clients to SIP:samaccount@cupdomain, I've assumed that for off prem clients, it would be SIP:email@domain as used by login details. I cant seem to find any documentation about calendar integration with webex connect clients.
Any ideas?
Thanks

Hi Elena,
Is it same machine where Outlook integration works with on-prem? If not, there are few things that you could check:
Uninstall other IM clients
Check if any other IM client with Outlook integration has been installed. Many other clients use the same api’s to integrate with Microsoft products and maybe blocking Jabber Click to X. If any other product is installed please uninstall and reboot your machine.
Some applications known to affect Jabber presence integration are: Cisco WebEx Connect, Microsoft Office Communicator, Microsoft Lync, CUCIMOC, CUCILync, Standalone Click to call, Cisco Unified Personal Communicator 8.x.
Registry settings
Confirm the following registry settings exist and are correct:
32-bit machines
Key: HKEY_CLASSES_ROOT\CLSID\{8885370D-B33E-44B7-875D-28E403CF9270}\TreatAs
value (REG_SZ): (Default) = {83CE44B6-A512-4199-9766-38357A9108E8}
-Jabber sets this on install; it replaces the existing class ID with ours
Key: HKCU\Software\Microsoft\Office\12.0\Common\PersonaMenu
value (REG_DWORD type): Enabled = 1, EnablePresence = 2, RTCApplication = 3, SetOnlineStatusLevel = 2, ShowStatus = 1
-Office creates these values on install.
Key: HKLM\Software\Microsoft\Office\Outlook\Call Integration\IMApplication
value (REG_SZ): IMApplication = CiscoJabber.exe
- Jabber sets this value on install, this key is created when office is installed
Key: HKCU\Software\Microsoft\IM Providers
value (REG_SZ): DefaultIMApp = Cisco Jabber
- Jabber sets this value on install
Key: HKCU\Software\IM Providers\ Cisco Jabber
value (REG_DWORD): UpAndRunning = 0 (not running), 1(starting), and 2 (running)
- This key is set by Jabber you do not need to create or manually edit this Registry Key.
- If jabber is running and this key is not set to 2 then there is problem, gather a prt.
64-bit machines
Key:HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{8885370D-B33E-44B7-875D-28E403CF9270}\TreatAs
value (REG_SZ): (Default) = {83CE44B6-A512-4199-9766-38357A9108E8}
-Jabber sets this on install; it replaces the existing class ID with ours
Key: HKCU\Software\Microsoft\Office\12.0\Common\PersonaMenu
value (REG_DWORD type): Enabled = 1, EnablePresence = 2, RTCApplication = 3, SetOnlineStatusLevel = 2, ShowStatus = 1
-Office creates these values on install.
Key: HKLM\Software\Wow6432Node\Microsoft\Office\Outlook\Call Integration\
value (REG_SZ): IMApplication = CiscoJabber.exe
Key: HKCU\Software\Wow6432Node\IM Providers\Cisco Jabber
value (REG_SZ): Friendly Name = Cisco Jabber
value (REG_SZ): GUID = {83CE44B6-A512-4199-9766-38357A9108E8}
value (REG_SZ): ProcessName = CiscoJabber.exe
Key: HKCU\Software\IM Providers\Cisco Jabber
value (REG_DWORD): UpAndRunning = 0 (not running), 1(starting), and 2 (running)
- This key is set by Jabber you do not need to create or manually edit this Registry Key.
- If jabber is running and this key is not set to 2 then there is problem, gather a prt.
If all is in order, then open a support case with Cisco TAC and provide logs as below:
Enabling Outlook logging
Setting this registry data enables logging for the presence features that integrate between Outlook and Jabber, and shows additional information in Outlook and Jabber. To set this registry key, do the following:
Click Start, and then click Run.
In the Open box, type REGEDIT, and then click OK to start Registry Editor.
Navigate to key: HKEY_CURRENT_USER\Software\IM Providers.
Create DWORD: OfficePresenceLogging with Value: 1.
If it does not exist already, manually create %userprofile%\Tracing directory, otherwise the log files will not be created.
Restart Outlook.
The log file is created in the %userprofile%\Tracing folder and the file name will be OfficePresence-#.log (where # is an integer). The last modified date will indicate which file is the latest.
Create a Jabber Problem Report (PRT)
Recreate the issue.Do this by opening the email\SharePoint page that shows the problem, select an example user, show their contact card.
Take screenshots of the issue and record time stamps.
Take note of the User names and email address\IM address of the problem users.
Go to your Jabber client and select Help > Report a problem, and then follow the steps to produce the problem report.
Thanks,
Maqsood
Uninstall other IM clients
Check if any other IM client with Outlook integration has been installed. Many other clients use the same api’s to integrate with Microsoft products and maybe blocking Jabber Click to X. If any other product is installed please uninstall and reboot your machine.
Some applications known to affect Jabber presence integration are: Cisco WebEx Connect, Microsoft Office Communicator, Microsoft Lync, CUCIMOC, CUCILync, Standalone Click to call, Cisco Unified Personal Communicator 8.x.

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Hi,
Jabber is running fine except seem unable to show users Outlook Calendar in Jabber. TAC suspect its not supported as there are some MAPI register keys missing.
Any ideas? The certificate seems happy.
Rich

Hi Rich,
Were you ever able to resolve the issue? I was able to remove Lync by using Click-to-install with an XML file exempting Lync from the install. See below:
https://technet.microsoft.com/en-us/library/jj219423.aspx
The XML can be modified to exempt certain programs:
<Configuration>
<Add SourcePath="C:\%yourfilepathhere%" OfficeClientEdition="64">
   <Product ID="O365ProPlusRetail" >
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     <ExcludeApp ID="Lync" />
   </Product>
</Add>
</Configuration>
you run the setup.exe with a /download and then a /configure referencing the above xml.
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C:\yourfilepathhere> setup.exe /download c:\yourfilepathhere\configuration.xml
C:\yourfilepathhere> setup.exe /configure c:\yourfilepathhere\configuration.xml
I tried this, however, and I was still not seeing the calendar in Jabber. I am still working with Microsoft support and TAC. If I get a resolution I will try to remember to post it in here.

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Hello Everyone!
When Jabber is intergrated with Outlook is it possible to force the business IP phone field (AD field and internal extension) to be the default phone number as oppose to the full DID phone number within Outlook when Jabber is intergrated? I know this is possible when modifying the jabber-config.xml file from within the Jabber client but need to force this setting from within Outlook as well when Jabber is intergrated. Is this possible? Any suggestions/solutions are appreciated. Thank you!

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- Senthil Bala
Message was edited by: senthil bala
Message was edited by: senthil bala

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Sue

Below you will find the answer to this question:
Set Up On-Premises Deployments with Cisco Unified Communications Manager Version 9.x and Higher
http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_2/JABW_BK_J6915A59_00_jabber-windows-server-setup_chapter_01.html#JABW_TK_C290FF8A_00
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Thanks!

Thank you Leonardo. I was able to access the second link.
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Tomek,
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3. Our Helpdesk operative had a direct number and a number in a hunt group for helpdesk calls. The popup no longer works for the huntgroup calls. I have seen a few reports of this.
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****Solved****
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JABBER 9.2.2 CALENDAR INTERGRATION OUTLOOK365

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