Jabber 9.2.5 desktop sharing intermittently working

Hello All,
I'm experiencing strange problems with jabber desktop sharing feature.
I'm using CUCM 9.1 and IMP 9.1 with J4W 9.2.5 in softphone mode.
I configured the sip profile for jabber devices with: "Allow Presentation Sharing using BFCP"
Sometimes users can initiate a desktop sharing session sometimes they can't.
Can you please advise on this? Is it fully supported or I should use webex?
thanks
lorenz

Hi,
We use the Last jabber 9.6 Build. To avoid the cert question we use dring the Installation the following switches, the cert Switch is here the Import Switch..
msiexec.exe /i CiscoJabberSetup.msi CLEAR=1 AUTHENTICATOR=CUP CUP_ADDRESS=vCUPPUB1.example.com SERVICES_DOMAIN=example.com CERTIFICATE_VALIDATION=DISABLE
-joerg

Similar Messages

Lync 2013 Desktop SHaring Not working from Internet

Hi,
I am facing one issue, my Desktop Sharing is not working for Internet Clients, error message comes is "we could not connect to the presentation because of network issues" Internally it is working fine even I from Edge Server.
I am using single Public IP Configuration on Edge Server with Port 5061,444,443,3478.
Any suggestions, on I can check are welcome.
Best Regards, Ranjit Singh

Hello Ranjit,
Application Sharing/Desktop Sharing happens through SRTP through the A/V edge Server hence checking the Port Range is very important
Following Port reachability to be checked first
Public --> Edge server:
TCP/443
UDP/3478
TCP/50,000-59,999 (Outbound only)
From the Front End pool to the internal Edge:
TCP/5062
TCP/443
UDP/3478
From the internal Edge to the Front End Pool:
TCP/5065
TCP/49152-65335 (Inbound/Outbound)
More Detailed info can be seen here
http://blogs.technet.com/b/nexthop/archive/2012/11/05/lyncmd-troubleshooting-lync-server-2010-application-sharing-internal-and-remote-scenarios.aspx

Support for Desktop Sharing with Jabber Windows and without CSF

Hi,
is there a official Cisco say, that Desktop Sharing with Jabber is only supported with the Desktop Softphone mode (CSF-Device)?
Somebody has a link? Or is it supported with the normal deskphone? Which version of jabber and CUP&IM?

Hi
I can confirm that Cisco Jabber 10.5 supports desktop sharing with both CSF and Desktop mode. It also supports Conference desktop sharing, and desktop sharing through regular chat (No active call)
We are running CUCM 9.1 and IM/Presence 9.1, so our platform is not the newest.
You will need the new media driver as well, Cisco Media Services Interface 4.1.2.8049.
Here is a link to Cisco's release document for 10.5
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Windows/10_5/rn/JABW_BK_J559CFFB_00_jabber-windows-release-notes-10-5/JABW_BK_J559CFFB_00_jabber-windows-release-notes-10-5_chapter_00.html

X2go desktop sharing / desktop shadowing help

I have a 64bit Arch setup on my media center.
I'm able to get x2goserver running without any issue; I can correctly login to a new XFCE session without error; but I cannot get x2go desktop sharing to work (connect to the running profile).
I have:
Setup SSH/using a key on a custom port.
Installed x2goserver & x2godesktopsharing (from AUR). I've created the sqlite database (although I am unable to list users) and added myself to the appropriate group.
I also launched the x2godesktopsharing application as my user from the session I want to connect to.
When I try to login to "local desktop" on x2go client, it says "no available desktop found" and boots me off. If I run th x2godesktopsharing application as root, I can hook into my root session (but it screws up, for obvious display reasons). I can switch the profile to an XFCE session and it connects without issue.
Basically, what am I missing? I would love some desktop shadowing!
Thanks

It works for me just fine. (server: x86_64, client Lubuntu arm).
I am not sure I fully understand your first post, this is how I tested it:
Let's have users foo and bar, both have user account on the server.
The server's /etc/group lists _both_ foo and bar as users of group "x2godesktopsharing".
User foo is currently logged on local console of the server (DISPLAY is :0).
User foo starts x2godesktopsharing (e.g. from xterm to see the std out) - an icon should appear in his systray. The icon has a blue frame and a green "check" mark.
User bar tries to connect to the server from client, the session type is "Local desktop" - a list of server's local desktops should be displayed (i.e. just that one run by user foo on DISPLAY :0).
User bar can choose "View Only" after highligting the single item of "foo on DISPLAY :0".
User foo is asked if he agrees with the incoming connection and can "grant" the user bar to access his desktop also in the future.
That's it.
P.S. You may also want to test to connect to the server as the user foo for connection type "local desktop": in such a case, x2godesktopsharing does not even have to run and the desktop should be shadowed to client.

Desktop Sharing Jabber

Dear's,
I have a question here for example user-X and user-Y are connected through softphone and they want to share a desktop, when user-X clicks on the desktop ikon, desktop is seen on user-Y PC but User-Y don't have any controls on User-X desktop, user-Y is just sitting and watching what user_X is doing.
Is it jabber desktop sharing works like that ???or user_Y should get controls???
Thanks

Hello Jaime,
Can you route me to the docs link where it specifies that the other end can only see and dont have any controls, I want to share with customer.
After logging in, click File > Options.
Click Phone accounts on the left. -------------> In my Jabber 9.2 i dont have this option to choose.
Please see the attached i have specified the Directory setting in the UC services but it is not reflecting on the Jabber client.
Thank you very for ur reply,

How Lync desktop sharing works for internal users

Hi,
How Lync desktop sharing, Aplication sharing & A/v conferencing works Internally ?
is it uses Webconfrencing Edge server & A/V Conf Edge server for internal users also...
I have confusion on this please help me and guide me how to deploy internally.
does it works with edge server internally if yes how ?
Thanks !!!

No internal to internal conferencing, A\V and desktop share does not use the Edge Server. This is all handled by the Front End Server\s.
For assistance on deploying please refer to http://gallery.technet.microsoft.com/Lync-Server-2012-9d6fe954
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question, please click "Mark As Answer"
Lync Sorted blog

Desktop sharing refuses to work.

I switched from iPhoto to Aperture 3 and found out that the Desktop sharing does not work. The Aperture library and project structure does show in the Desktop section of the System Prefs, but none of the actual files are there. I did repair Aperture permissions etc., and of course in the Aperture prefs I allow sharing with iLife. All my photos have previews (which I made to be same size as my screen). I am surprised by this lack of integration between Apple products. Any advice?

leonieDF wrote:
Hi,
I am running out of ideas and need more clues
How did you import from iPhoto? Is your library referenced or managed? Did you leave the master files inside iPhoto? Is your library located in a shared folder - that may cause problems.
Can other iLife applications see the Aperture images (Pages, iWeb) or does the problem occur with all applications?
Is it restricted to your main user account or does it work from other accounts? e.g. the Guest account?
Is it restricted to your main user library, or can you see the images in the Media Browser, if you create a small test library?
Cheers
Léonie
P.S. added: Did you install anything else lately, that might have modified the iLife frameworks?
I imported the 17,500 pics from iPhoto by moving everything into the Aperture library, after a clean install of Aperture 3 and update to 3.2.2. I then emptied the iPhoto library from within iPhoto. The Aperture library is inside the Pictures folder.
Re other iLife apps: I fired up Keynote and here's what happens --- it sees the Aperture library structure hierarchy, but only shows movies --- none of the stills. Importing a movie into Keynote works fine!
I don't have a guest account on my laptop.
As you suggested, I created a small new library (with 8 pics), then exited Aperture. When I went to System Prefs then, I could see it and use its images for desktop!! However, when I reopened Aperture and switched back to the big library, it was back to the old problem: I see all the projects and folders, but no pics.
I have not installed anything else after installing Aperture.
Thanks again for taking time to help me out!!

Jabber Desktop Sharing

Hello,
I have CUPS 8.6.4 (on-prem) and jabber client 9.1.3. I am trying to share my desktop with multiple people without escalating to WebEx.
It seems like i can only share with one other person and only if both clients are set to "use my computer"
Can I share to multiple people in desktop mode?
If not is this on the roadmap? Also not to have to be in "use my computer" mode.
thnaks,
Randall

Cisco Jabber for Windows will only be able to do desktop sharing with BFCP enabled CSFs (configuration may vary based on your CUCM version), at this moment you will be able to do it only with one contact at a time.
I think you might find that out in the release notes
Regards,
Josh.

Jabber Desktop Sharing Explained

There has been lots of confusion and questions around the various types of Desktop Sharing methods in Jabber as we move forward.
One of our BU escalation engineer has taken the time to create a concise document that explains the various methods.
Troubleshooting will come later, but we wanted to get this out there to help clear up some of the confusion and misinformation.
Attached Please find the doc and post any question and or comments

A very good document, thank you!

Disbale Desktop Sharing in Jabber for Windows for single users

Hi,
is there possibility to administrative disabling the desktop sharing feature for selected users?
CUP and CUCM is 8.6. Jabber is 10.5. Use DesktopSharing via Chat without any phone or deskphone only.
Regards

I am referring to the new Screen Sharing way in Jabber 10.5 for screen sharing without having a video call running:
"In addition to the video screen share (BFCP) feature that is available to video-enabled clients when on a call, users can now screen share directly from an IM conversation when video share is not provisioned or available."
Source: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Windows/10_5/rn/JABW_BK_J559CFFB_00_jabber-windows-release-notes-10-5/JABW_BK_J559CFFB_00_jabber-windows-release-notes-10-5_chapter_00.html

Desktop sharing in jabber chat room

Hi ,
I would like to know whether can we enable desktop sharing in chat room (persistent chat).
desktop sharing option will be grayed out if i start persistent chat(chat room). But when i do a normal group chat i can share the desktop.
Jabber version:10.5 & 10.6
CUCM : 9.1.2
Presence : 9.1.2
Thanks in advance...
Siddu

Hi Rolando,
Thanks for your response.
BFCP option is already enabled.
User can share his desktop in one to one chat and normal group chat but desktop sharing option gets disabled only when user start the chat room(persistent chat).
I would like to know whether desktop sharing in chat room feature available in jabber or not.
Thanks.... Siddu

Things which can break Lync desktop sharing

Proxy URL filter
For one of my customers, Lync desktop sharing suddenly stopped working only from a particular network. All required ports were opened, telnet , tracert all fine, also sometimes we saw it working , so it was intermittent. you can guess what security
and network team will say J.
Then captured traffic in netmon and it shows that there is reset for 443 traffic and uccplog shows error which points to 443 inspection device on the network , so shared it with network and security team, you wouldn’t guess their response this time
J they asked me to identify the device which is resetting 443 session. Now I only had to solve this issue, I knew even PSS engineer can only tell us that there is reset.
I started off with question How it works some times?” , answer to this is that whenever it worked someone from Local IT team has logged in to that computer, also when logged in as normal users netstat shows time wait for 443 and sometimes sharing invitation
expires. This gave me a clue, so I asked for a new laptop which is not a member of any domain and started drilling down. ..Finally found that URL filtering rule has been applied to users in that subnet and corp application FQDNs are not bypassed. It
was URL filtering application which was stopping this traffic.
I told security team that proxy is causing this issue GUESS WHAT they asked me why they were not informed about Lync FQDN earlier
J
WAN optimizer.
It was another lovely day in office talking all important topics like work life balance, movies , next best weekend place etc… suddenly tickets started flowing for desktop sharing issue. Immediately P1 case was opened and all of us specialist joined P1 bridge
just to say WE DID NOT DO ANY CHANGES! Now someone is surely jealous of someone being happy or someone has not followed the change process. Who it is? And what it is has to be investigated, of course by Lync team.
Again netmon says 443 rest and error message says 443 inspection.. Being a Microsoft application expert you are not done yet without finding out which device is doing it, isn’t it? . So started isolating the issue. Noticed that issue is happening
only from specific region only. So asked everyone on call what is so special about this region…there was a dead silence and there was a smart answer YOU TELL US! Well this went on for a while till someone from network team asked with low tone
will wan optimizer has any impact on Lync traffic??
J
It was WAN optimizer which was causing this issue.
Regards
Praveen R

Thanks for sharing your experience. This is what the case with all of us serving this technology.
~ Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer". ~ This forum post is based upon my personal experience and does not necessarily reflect
the opinion or view of Microsoft, its employees, or other MVPs.

Desktop Sharing using CUCM 8.5

I beleive that desktop sharing using Jabber with bfcp is only available using CUCM 8.62a and install the bfcp cop file. Desktop sharing will not work with CUCM 8.5. Correct?
Thanks

Hi,
Yes, this is correct.
Thanks,
Maqsood

Desktop sharing between Jabbar and MOC

Hi All,
i was wondering if anyone has seen Desktop sharing between Jabbar client and MOC ( Mirosoft Office Communicator) working. we need to transition 10,000 users from MOC to Jabber but the customer would like to maintain the Desktop sharing capabilty during the transtioning period.

thanks for replying coflaher. but is there any tool which can be used to ensure smooth transitioning and maintain this capibiliity?

Desktop sharing function not optional!

Argggg... Have a friend who just purchased new MBP. She downloaded Messages per my requesting thinking we would be able to share desktops so that I may help her. Unfortunately, the "Share My Screen," or "Ask to Share My Screen" functions are in gray scale and don't give me option to share my desktop, and vice versa. Help! Does Messages Beta disallow desktop sharing? If not, why does the option remain in gray-scale, not allowing me to exchange desktops with my fellow Apple user?

Hi,
The Screen Names or IDs your are using should belong to the same Service.
That is to say you should be both using an AIM or AIM valid Name (Apple IDs ending in @mac.com or @me.com)
Or to the Jabber Service (various Jabber servers including Google Talk and Facebook's "Chat")
Next.
Check the Message Menu > Preferences > Video Section > Bandwidth Limit
This should be at least set at 500kbps.
Can you Video Chat ?
Audio Only and Video Chat uses the same Internet ports through your computer and router.
If you can't Video Chat then you can't Audio Only chat and if you can't do that then the Screen Sharing (An Audio Only Chat+) also will not work.
Follow that with an Internet Speed check
http://www.speedtest.net/
You need to be seeing at least 128kbps as an Upload for Screen Sharing to work.
Higher would be better as at speeds that low you lose some to the "overheads" of maintaining a connection with your ISP and other small now and then checks from the Mail app and any Web Browser that is open.
(This 128kbps figure is Apple's stated minimum.)
With a computer doing nothing else then ichat will grab as much Bandwidth (It's portion of the Internet speed) as it can.
However it is also set up to allow other apps to have priority over the Processor.
This can mean that Time Machine will hold up Video "Production" and also disrupt any incoming Audio and Video.
Next.
iChat/Message beta checks the available Internet connection when you start the App.
It writes this info to the com.apple.ichat.plist (even if you are using Messages beta)
If you have the app starting when the computer does the checks the OS is doing may cause the app to think there is less Bandwidth than there actually is.
Following a check by restarting the App it is also worthwhile to check what apps are actually using the Internet.
As stated above, iChat/Messages may in fact be well down the list.
Also other computers and devices on your (or your Buddy's) LAN can also make a difference.
Possible "fix"
Once you have eliminated all of those possibles then you can try deleting the com.apple.ichat.plist (As it holds the Speed found) and "reset" the .plist
Open the Finder as the "Front" App
Use th Go Menu
Hold the ALT key down to See the Library
Select the Library
Open th Preferences and find com.apple.ichat.plist
Drag this to the Trash ( to delete it)
Restart iChat or Messages beta to recreate the .plist from defaults.
9:01 PM Wednesday; July 18, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

Jabber 9.2.5 desktop sharing intermittently working

Similar Messages

Maybe you are looking for