Jabber 9.6 no voicemail tab for CUC with CUCM 9 and CUC 8.6

Hi guys,
I have Jabber 9.2 and 9.6 clients with CUCM 9.1.2, CUC 8.5.1 and Cisco IM + P 9.1.1.
We've recently updated the CUCM and CUPS to Cisco IM+P. Also we have migrated from CUPC Clients to Jabber clients. The CUC server has remained as is. I was able to get the CUPC clients to get voicemail/visual voicemail but the Jabber client doesn't even display an ico for voicemail.
The service profile for all users is set correctly to point to the CUC server and there's no errors when I go to the jabber client "show connction status".
I haven't been able to find much about this issue. I have noticed that if I set the mail store the voicemail tab appears but we are not using a mail store as the voicemail repositary. Is this now required to check voicemail? If so can someone point me to the configuration guide? We have exchange 2012. Thanks very much!
-Akin

Hi every body,
I have some problems but not with all the users, is only working with 3 users and the rest of them don't work, I attached the errors that I get when I try to log in Telephony Accounts in the Jabber, I used the Jabber of one User, and from here I introduce my credentials (user and password) and I can get the voice mails (only from de 3 users that is woriking fine), but when I introduce the credentials of the other user I get the error and Can't get the voicemails.
The 127.23.0.7 is the IP address of the Cisco Unity Connection.
Please Help Me I'm stuck with this!

Similar Messages

Jabber for iphone with CUCM 8.5

Hello,
I did the config on the CUCM for my iphone so now jabber on my iphone is connected succesfuly to the CUCM and everythings works well except desk phone intergration, I followed the process below descripted on the Cisco site but cannot understand the step below (underlined)
http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/iPhone/8.6/JABI_BK_J29330BB_00_jabber-for-iphone-admin-guide_chapter_011.html#JABI_TK_E9D245B2_00
Step 1
Sign in to the Unified CM Administration portal.
Step 2
Navigate to the device page.
•a. In the Device Information section, click Device Association and search for the desk phone you want to associate with the mobile device.
(here my question is which device they are talking about? We have device profile for each user and we have mobility on our company and we can connect to any phone on our company with our profile, and in our CUCM I cannot find Device information or Device Association field??
•b. Select the device you want to associate with the mobile device, and click Save Selected/Changes.
•c. Navigate back to the End User page.
•d. Ensure that the Allow Control of Device from CTI check box is checked.
•e. Select the primary extension for the desk phone you want to associate with the mobile device.
•f. In the Permissions Information section, add Standard CTI Enabled to the User Groups list.
For 8900 and 9900 series phones, also add Standard CTI Allow Control of Phones supporting Connected Xfer and conf.
•g. Note the user ID of this user for use later in this procedure.
•h. Select Save.
Step 3
Navigate to the Device Information page for the desk phone you want to associate with the mobile device.
•i. Verify that the value for Owner User ID is the correct end user.
•j. Ensure that the Allow Control of Device from CTI check box is checked.
If this option does not appear in the Device Information section of the Phone Configuration window, the phone does not support this feature.
•k. Select Save.
Step 4
Navigate to the Cisco Dual Mode Device for iPhone page.
•l. Verify that the value for Owner User ID is the correct end user.
•m. In the Product Specific Layout Configuration section, for CTI Control Username, enter the user ID from the End User page.
•n. Select Save.
Step 5
Navigate to the Directory Number Information page and verify:
the Allow Control of Device from CTI check box is checked
the Associated Devices box displays the desk phone and the mobile device
Step 6
Restart the mobile device and the desk phone.
Thanks for your help
Bel

Hello,
By 'Use Mobile Network' I am assuming that you want to transfer the VoIP call to GSM using the Mobility Softkey on the iPhone. There are a couple of defects that you should be aware of when using this functionality:
1) CSCtu15500 - Call drop after user handoff VoIP call to mobile using Anyconnect (VPN)
2) CSCty91386 - Client can't handle send-to-mobile message
Workarounds: For the first defect, if you are using AnyConnect (VPN), please try transfer to mobile, with out using VPN. The the second defect, you must use the US English as the User Locale.
HTH,
--Vincent

BE 5K CUCM and CUC Mac-Address registering license

Hi All,
I am really confused for registering CUC license to which mac-address. (CUCM or CUC)
I have CUCM be 5k on Server 7828 both CUCM and CUC is installed on same server. For CUCM i got the mac address from show status, but how about registering the license to CUC it should be registered on same CUCM Mac address or CUC has different mac-address.
I uploaded the licenses in CUCM and need to upload the license in CUC.
Thank you all in advance.
Best Regards,
Mohammed SaberUddin

MAC address changes should NOT effect the BI 4 server in any way, everything binds to the Server Name & IP Address.
Regards,
Ajay

TS1717 Having trouble running iTunes version 11.0.2 on a Dell Laptop running Windows 7 Professional Service Pack 1. Keep getting an error message "the software required for communicating with iPods and mobile phones was not installed correctly..." reinst

Having trouble when I launch iTunes (version 11.0.2) on my Dell Laptop running Windows 7 Professional (service pack 1). I get an error message indicating software required to communicate with iPod and mobile phones was not installed correctly. Do you want iTunes to try to repair this for you? I normally respond with OK and it immediately tells me "could not be repaired. Please reinstall iTunes..." I have done this a number of times to no avail.

I also notice Quicktime is not getting installed at all.
That one is normal nowadays (ever since the iTunes versions 10.5.x).
The software required for communicating with iPods and mobile phones was not installed correctly. Do you want iTunes to try to repair this for you?
Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

Error message: "the software required for communicating with Ipods and mobile phones was not installed correctly....

2 error messages when opening itunes: "The software required for communicating with Ipods and mobile phones was not installed correctly. Do you want Itunes to repair this for you?" When clicking yes another message indicates not able to remove services. Another message is: "Service (ipod service) could not be installed. Verify that you have sufficient privileges to install system sources." I've uninstalled all Apple services (itunes, quicktime, apple software update, apple mobiles devices support, bonjour and apple application support and reinstalled itunes/quicktime - no change in error messages. I cannot burn CDs using Itunes. This all seemed to happen when I updated itunes to version 10. I have a Windows 7 64-bit operating system on a Dell Inspiron Zino HD; the Itunes software is also 64 bit.

See the second box of Troubleshooting issues with iTunes for Windows updates.
tt2

HT201365 hello sir i purchase second hand iphone4s now my iphone ask for activation with id and password i contact with previous owner and use that id and password but that also not work what i do ola help me

hello sir i purchase second hand iphone4s now my iphone ask for activation with id and password i contact with previous owner and use that id and password but that also not work what i do ola help me i try all other method restore ' upgrade etc but none work plz say what i do if u find some solution tham msg me on [email protected]

First, we're not Apple here (Apple does not participate in this forum). We're only users like you.
The previous owner has not given you the correct ID and password for you to use.
If the iphone has iOS version 7, then read through the following...
http://support.apple.com/kb/HT5818

Hello sir i purchase second hand iphone4s now my iphone ask for activation with id and password i contact with previous owner and use that id and password but that also not work what i do ola help me i try all other method restore ' upgrade

hello sir i purchase second hand iphone4s now my iphone ask for activation with id and password i contact with previous owner and use that id and password but that also not work what i do ola help me i try all other method restore ' upgrade etc but none work plz say what i do if u find some solution tham msg me on
iPhone 4S

oenkz33 wrote:
this does not help at all for the second owner, after making the first owner id with careless, sorry for my english ...
Careless? Possible, but unlikely. Most likely the phone was stolen from the first owner. It would be a VERY careless iPhone owner who did not erase their personal information from a phone before selling it, and to do that it is necessary to disable Activation Lock. In most places in the world knowingly using stolen property is a crime, so the fact that the phone doesn't work may be the least of one's risks.

When I click on itunes, it tells me that thesoftware required for communicating with ipods and mobil phones was not installed properly. I have not changed anything on my computer so I'm not sure what I should do? Help

Help, When I click on itunes on my computer it tells me that the software required for communicating with ipods and mobil phone was not installed properly. I havent' changed anything. Does anyone know what I should do? Thanks

See the second box of Troubleshooting issues with iTunes for Windows updates.
tt2

I'm sorry, I have to convert the mov file. for use with fce and / or imovie11, better ProRes422 or intermediate codec?

I'm sorry, I have to convert the mov file. for use with fce and / or imovie11, better ProRes422 or intermediate codec?

FCE only used AIC for HD.
Al

The software required for communicating with ipod and mobile phones was not installed correctly

ok i've seen this in several threads and haven't found one with an anwser. the software required for communicating with ipod and mobile phones was not installed correctly. of course when you tell it to repair it does not. this has happened several times now and only cure i have found is uninstalling itunes and reinstalling. works for maybe a few weeks then does the same thing and i start all over again with uninstall and reinstall. i tunes version 10.4.1.10 64 bit running on windows 7 64 bit and trying to sync with Iphone 3gs - so anyone have a fix for this or am i stuck reinstalling itunes every few weeks???

"The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternative path to a folder containing the installation package "iTunes64msi"
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Why Apple doesn't provide .jpg-files for photos with date and our like Blackberry and Samsung?

why Apple doesn't provide .jpg-files for photos with date and our like Blackberry and Samsung?
I have to save photos (for medical use) on my pc and this suffix would be useful to identify them quicker.
Thanks

http://www.learn.usa.canon.com/resources/blogs/2014/20140708_winston_filenames_b log.shtml

Multiple OS users into the CUCM and CUC?

Does anyone know if it possible to have multiple OS users into the CUCM and CUC?

Hi ,
you can use the command set account username in Call Manager where username is what you want to configure.
regds,
aman

I have a macbook pro with mountain lion and now so I can not synchronize my outlook calendar office 2011 for mac with ical and, therefore, with icloude. Can anyone help?

I have a macbook pro with mountain lion and now so I can not synchronize my outlook calendar office 2011 for mac with ical and, therefore, with icloude. Can anyone help?

http://support.apple.com/kb/HT5922
If you want to mirror your desktop, see:
http://support.apple.com/kb/HT5404
Regards.

As soon as I open Firefox, it asks if I want to save my tabs for the next session and then quits (not a crash).

Mac OS X, Firefox v3.6. I've disabled all of my extensions and went as far as to uninstall and reinstall the application. Still having the same issue. The program automatically tries to close itself after opening.

Continue to have this issue. It seems almost as if there is a script waiting for Firefox to open which closes the application.
If I open in normal mode, Firefox just closes after 2 seconds after opening - no crash report. If I open in safe mode, I get the prompt to save tabs for next session before it closes.
Anyone else have this problem? Occurs across multiple user accounts on the same machine in Snow Leopard.
I've even tried installing Firefox 4 beta - same problem.

How do I set miminum # of connections for pool with Oracle and Tomcat?

Hi,
I can't seem to find any attribute to initialize the number of connections for my connection pool. Here is my current context.xml file under my /App1 directory:
<Context path="/App1" docBase="App1"
debug="5" reloadable="true" crossContext="true">
<Resource name="App1ConnectionPool" auth="Container"
type="oracle.jdbc.pool.OracleDataSource"
driverClassName="oracle.jdbc.driver.OracleDriver"
factory="oracle.jdbc.pool.OracleDataSourceFactory"
url="jdbc:oracle:thin:@127.0.0.1:1521:oddjob"
user="app1" password="app1" />
</Context>
I've been googling and reading forums, but haven't found a way to establish the minimum number of connections. I've tried all sorts of parameters like InitialLimit, MinLimit, MinActive, etc, with no success.
Here is some sample code that I am testing:
package web;
import oracle.jdbc.pool.OracleDataSource;
import oracle.jdbc.OracleConnection;
import javax.naming.*;
import java.sql.SQLException;
import java.sql.ResultSet;
import java.sql.Statement;
import java.util.Properties;
public class ConnectionPool {
String message = "Not Connected";
public void init() {
OracleConnection conn = null;
ResultSet rst = null;
Statement stmt = null;
try {
Context initContext = new InitialContext();
Context envContext = (Context) initContext.lookup("java:/comp/env");
OracleDataSource ds = (OracleDataSource) envContext.lookup("App1ConnectionPool");
message = "Here.";
     String user = ds.getUser();
if (envContext == null)
throw new Exception("Error: No Context");
if (ds == null)
throw new Exception("Error: No DataSource");
if (ds != null) {
message = "Trying to connect...";
conn = (OracleConnection) ds.getConnection();
Properties prop = new Properties();
prop.put("PROXY_USER_NAME", "adavey/xxx");
if (conn != null) {
message = "Got Connection " + conn.toString() + ", ";
          conn.openProxySession(OracleConnection.PROXYTYPE_USER_NAME,prop);
stmt = conn.createStatement();
rst = stmt.executeQuery("SELECT username, server from v$session where username is not null");
while (rst.next()) {
message = "DS User: " + user + "; DB User: " + rst.getString(1) + "; Server: " + rst.getString(2);
rst.close();
rst = null;
stmt.close();
stmt = null;
conn.close(); // Return to connection pool
conn = null; // Make sure we don't close it twice
} catch (Exception e) {
e.printStackTrace();
} finally {
// Always make sure result sets and statements are closed,
// and the connection is returned to the pool
if (rst != null) {
try {
rst.close();
} catch (SQLException e) {
rst = null;
if (stmt != null) {
try {
stmt.close();
} catch (SQLException e) {
stmt = null;
if (conn != null) {
try {
conn.close();
} catch (SQLException e) {
conn = null;
public String getMessage() {
return message;
I'm using a utility to repeatedly call a JSP page that uses this class and displays the message variable. This utility allows me to specify the number of concurrent web requests and an overall number of requests to try. While that is running, I look at V$SESSION in Oracle and occassionaly, I will see a brief entry for app1 or adavey depending on the timing of my query and how far along the code has processed in this example. So it seems that I am only using one connection at a time and not a true connection pool.
Is it possible that I need to use the oci driver instead of the thin driver? I've looked at the javadoc for oci and the OCIConnectionPool has a setPoolConfig method to set initial, min and max connections. However, it appears that this can only be set via Java code and not as a parameter in my context.xml resource file. If I have to set it each time I get a database connection, it seems like it sort of defeats the purpose of having Tomcat maintain the connection pool for me and that I need to implement my own connection pool. I'm a newbie to this technology so I really don't want to go this route.
Any advice on setting up a proper connection pool that works with Tomcat and Oracle proxy sessions would be greatly appreciated.
Thanks,
Alan

Well I did some more experiments and I am able to at least create a connection pool within my example code:
package web;
import oracle.jdbc.pool.OracleDataSource;
import oracle.jdbc.OracleConnection;
import javax.naming.*;
import java.sql.SQLException;
import java.sql.ResultSet;
import java.sql.Statement;
import java.util.Properties;
public class ConnectionPool {
String message = "Not Connected";
public void init() {
OracleConnection conn = null;
ResultSet rst = null;
Statement stmt = null;
try {
Context initContext = new InitialContext();
Context envContext = (Context) initContext.lookup("java:/comp/env");
OracleDataSource ds = (OracleDataSource) envContext.lookup("App1ConnectionPool");
message = "Here.";
     String user = ds.getUser();
if (envContext == null)
throw new Exception("Error: No Context");
if (ds == null)
throw new Exception("Error: No DataSource");
if (ds != null) {
message = "Trying to connect...";
boolean cache_enabled = ds.getConnectionCachingEnabled();
if (!cache_enabled){
ds.setConnectionCachingEnabled(true);
Properties cacheProps = new Properties();
cacheProps.put("InitialLimit","5");
     cacheProps.put("MinLimit","5");
cacheProps.put("MaxLimit","10");
ds.setConnectionCacheProperties(cacheProps);
          conn = (OracleConnection) ds.getConnection();
Properties prop = new Properties();
prop.put("PROXY_USER_NAME", "adavey/xyz");
if (conn != null) {
message = "Got Connection " + conn.toString() + ", ";
          conn.openProxySession(OracleConnection.PROXYTYPE_USER_NAME,prop);
stmt = conn.createStatement();
//rst = stmt.executeQuery("SELECT 'Success obtaining connection' FROM DUAL");
rst = stmt.executeQuery("SELECT user, SYS_CONTEXT ('USERENV', 'SESSION_USER') from dual");
while (rst.next()) {
message = "DS User: " + user + "; DB User: " + rst.getString(1) + "; sys_context: " + rst.getString(2);
message += "; Was cache enabled?: " + cache_enabled;
rst.close();
rst = null;
stmt.close();
stmt = null;
conn.close(OracleConnection.PROXY_SESSION); // Return to connection pool
conn = null; // Make sure we don't close it twice
} catch (Exception e) {
e.printStackTrace();
} finally {
// Always make sure result sets and statements are closed,
// and the connection is returned to the pool
if (rst != null) {
try {
rst.close();
} catch (SQLException e) {
rst = null;
if (stmt != null) {
try {
stmt.close();
} catch (SQLException e) {
stmt = null;
if (conn != null) {
try {
conn.close();
} catch (SQLException e) {
conn = null;
public String getMessage() {
return message;
In my context.xml file, I tried to specify the same Connection Cache Properties as attributes, but no luck:
<Context path="/App1" docBase="App1"
debug="5" reloadable="true" crossContext="true">
<Resource name="App1ConnectionPool" auth="Container"
type="oracle.jdbc.pool.OracleDataSource"
driverClassName="oracle.jdbc.OracleDriver"
factory="oracle.jdbc.pool.OracleDataSourceFactory"
url="jdbc:oracle:thin:@127.0.0.1:1521:oddjob"
user="app1" password="app1"
ConnectionCachingEnabled="1" MinLimit="5" MaxLimit="20"/>
</Context>
These attributes seemed to have no effect:
ConnectionCachingEnabled="1" ; also tried "true"
MinLimit="5"
MaxLimit="20"
So basically if I could find some way to get these attributes set within the context.xml file instead of my code, I would be a happy developer :-)
Oh well, it's almost Miller time here on the east coast. Maybe a few beers will help me find the solution I'm looking for.

Jabber 9.6 no voicemail tab for CUC with CUCM 9 and CUC 8.6

Similar Messages

Maybe you are looking for