Jabber and Outlook Pressence

Hello,
We are using a mix of CUPC and Jabber clients, and having trouble with some of the Outlook integration. I'm sorry if this is the wrong forum, but I couldn't find a better category.
What is happening is, if you receive an email from someone, or are typing an email to someone, if you hover over their name, a window pops up with their contact information. On that pop up, you are able to email, call, IM, etc. On many of our users, when you hover over the phone button, it will say Call: [email protected] rather than their actual extension. I've done some research on this, but can't really find anything definitive. I have a mix of the users with the problem that have the SIP: entry in their proxyAddresses, and some that don't, so I don't think this is the issue, at least directly.
Any help figuring this out would be greatly appreciated.
System Stats:
CCMBE 8.5
CUPS 8.5
Mix of Jabber 9.1 and CUPC 8.5
Windows 7 with Office 2007 and Office 2010

Hi Jonathan and Mark
In our deployment (CUP 8.6.4, Jabber for Windows 9.1.1, Office 2010, Exchange 2010), before I set up the SIP URI for our pilot users we were getting intermittent Presence status in Outlook, which would typically spring to life if you hovered you mouse over the contacts details. Also the call field as described above by Mark was correct for most users (i.e the number was populated) but some it was not.
I've now arranged for our AD team to add SIP:[email protected] (matching the IM addresses) to the proxyadresses attribute for three of the pilot users in order to improve the reliability so will report back when done
I've a couple of questions though if you or anyone wouldn't mind answering if you can?
1) Any ideas why, without the SIP URI attribute being added to proxyAdresses for any users, that Presence status sometines worked OK ?
2) Some users already have a SIP URI in the proxyAdresses attribute, but in the wrong format (SIP:[email protected]) which does not match the IM address format. We're not sure where these came from or why they are there, but is it likely to cause a problem if a user has two SIP: entries in different formats in their proxyAddresses attribute field?
Regards
Kelvin

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Do we need any additional licenses from Cisco or Microsoft to make a full possible integration between O365 and Jabber ?
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Best Regards,
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Tomek,
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I've got two types of Jabber client deployment - on prem and cloud based (this is the old webex connect, not jabber for telepresence). Both have different issues with calendar integration.
On prem Jabber:
1. Presence status is passed to Outlook
2. Calendar appointment whilst they do show up within meeting tab on Jabber client, the status of the client doesnt change to "In a Meeting" during appointments.
Off prem Jabber:
1. Presence status is NOT passed to Outlook
2. Calendar appointments works fine - ie show up in the meeting tab, and status changes correctly.
I have modified AD attribute proxyaddress for on prem clients to SIP:samaccount@cupdomain, I've assumed that for off prem clients, it would be SIP:email@domain as used by login details. I cant seem to find any documentation about calendar integration with webex connect clients.
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Thanks

Hi Elena,
Is it same machine where Outlook integration works with on-prem? If not, there are few things that you could check:
Uninstall other IM clients
Check if any other IM client with Outlook integration has been installed. Many other clients use the same api’s to integrate with Microsoft products and maybe blocking Jabber Click to X. If any other product is installed please uninstall and reboot your machine.
Some applications known to affect Jabber presence integration are: Cisco WebEx Connect, Microsoft Office Communicator, Microsoft Lync, CUCIMOC, CUCILync, Standalone Click to call, Cisco Unified Personal Communicator 8.x.
Registry settings
Confirm the following registry settings exist and are correct:
32-bit machines
Key: HKEY_CLASSES_ROOT\CLSID\{8885370D-B33E-44B7-875D-28E403CF9270}\TreatAs
value (REG_SZ): (Default) = {83CE44B6-A512-4199-9766-38357A9108E8}
-Jabber sets this on install; it replaces the existing class ID with ours
Key: HKCU\Software\Microsoft\Office\12.0\Common\PersonaMenu
value (REG_DWORD type): Enabled = 1, EnablePresence = 2, RTCApplication = 3, SetOnlineStatusLevel = 2, ShowStatus = 1
-Office creates these values on install.
Key: HKLM\Software\Microsoft\Office\Outlook\Call Integration\IMApplication
value (REG_SZ): IMApplication = CiscoJabber.exe
- Jabber sets this value on install, this key is created when office is installed
Key: HKCU\Software\Microsoft\IM Providers
value (REG_SZ): DefaultIMApp = Cisco Jabber
- Jabber sets this value on install
Key: HKCU\Software\IM Providers\ Cisco Jabber
value (REG_DWORD): UpAndRunning = 0 (not running), 1(starting), and 2 (running)
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64-bit machines
Key:HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{8885370D-B33E-44B7-875D-28E403CF9270}\TreatAs
value (REG_SZ): (Default) = {83CE44B6-A512-4199-9766-38357A9108E8}
-Jabber sets this on install; it replaces the existing class ID with ours
Key: HKCU\Software\Microsoft\Office\12.0\Common\PersonaMenu
value (REG_DWORD type): Enabled = 1, EnablePresence = 2, RTCApplication = 3, SetOnlineStatusLevel = 2, ShowStatus = 1
-Office creates these values on install.
Key: HKLM\Software\Wow6432Node\Microsoft\Office\Outlook\Call Integration\
value (REG_SZ): IMApplication = CiscoJabber.exe
Key: HKCU\Software\Wow6432Node\IM Providers\Cisco Jabber
value (REG_SZ): Friendly Name = Cisco Jabber
value (REG_SZ): GUID = {83CE44B6-A512-4199-9766-38357A9108E8}
value (REG_SZ): ProcessName = CiscoJabber.exe
Key: HKCU\Software\IM Providers\Cisco Jabber
value (REG_DWORD): UpAndRunning = 0 (not running), 1(starting), and 2 (running)
- This key is set by Jabber you do not need to create or manually edit this Registry Key.
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If all is in order, then open a support case with Cisco TAC and provide logs as below:
Enabling Outlook logging
Setting this registry data enables logging for the presence features that integrate between Outlook and Jabber, and shows additional information in Outlook and Jabber. To set this registry key, do the following:
Click Start, and then click Run.
In the Open box, type REGEDIT, and then click OK to start Registry Editor.
Navigate to key: HKEY_CURRENT_USER\Software\IM Providers.
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If it does not exist already, manually create %userprofile%\Tracing directory, otherwise the log files will not be created.
Restart Outlook.
The log file is created in the %userprofile%\Tracing folder and the file name will be OfficePresence-#.log (where # is an integer). The last modified date will indicate which file is the latest.
Create a Jabber Problem Report (PRT)
Recreate the issue.Do this by opening the email\SharePoint page that shows the problem, select an example user, show their contact card.
Take screenshots of the issue and record time stamps.
Take note of the User names and email address\IM address of the problem users.
Go to your Jabber client and select Help > Report a problem, and then follow the steps to produce the problem report.
Thanks,
Maqsood
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