Jabber Client Discrepancies

Hi Everyone,
I just finished rolling out Jabber to over 150 users for a Cisco Gold Partner ( internally we wanted to deploy and have "lessons learned" before rolling to customers ). We are all pretty much "power users" and we rolled it out to users on Mac, PC, iPad, Android Tablet, and Android/iPhones. Here is my list of "cough" features that are desparite between the varous clients and I would greatly appreciate anyone from the BU or Cisco to chime in on when these clients will be uniform. I had to open 2 TAC cases already ( # 625139231 and 624998053 ) which were esclated to the Developers and I have had ZERO response.
I think it's an awesome product, we are already pitching it to customers with heavy emphasis on Video on Tablets/BYOD. However, as a CCIE Voice Architect I cannot look a business owner in their face and tell them that MS Lync doesn't have a nicer/feature rich interface and ALL of their features work on all devices.
Here is what I have issues with:
1. Windows Client 9.1.3 latest rev - Google Calendar integration - once you have authenticated once to google for your calendar you CANNOT remove the calendar and join a differnet calendar. Come on, this is easy coding to fix! We are a Google Apps shop, migrated off exchange three years ago. Right now, if a user wants to use different GMAIL Accounts they cannot. No one at Cisco TAC can tell me where the settings are cached for this. I have uninstalled/reinstalled, removed registry entries, deleted the Unified Communications folder under app user, everything to try to fix this.
2. Biggest complaint we have right now is MAC doesn't have Video, I know this is coming in the next release, but if there is anything we can do to speed this along it would be greatly appreciated from the field.
3. Why is the "screen clipping" tool available on Windows but not MAC? We have users who LOVE that tool on Windows, no where to be seen on MACs
4. Multiple Line support - we have users who had multiple lines configured just fine on CUPC, this should have been included in the Jabber client in my opinion.
5. The "Call" button is in two differnet locations on the MAC client vs Windows client, it's very aggrevating to train 100+ people on two differnent locations for the same feature.
6. Added Contacts - on the Windows and MAC client, if you add a contact, there is NO way to edit their information. That needs to be there NOW, we cannot add or edit directory/external phone numbers to contacts we add to the directory.
7. No way for Admins to update/delete contacts from users - this is perhaps the most annoying thing. We as admins can "BAT" 100+ users into the system, but then what?!?! When a new hire comes on board we have to update all 100 BAT files again. To make things worse, you can pull up an end users account in CUIP but cannot remove old contacts from their list. In addition, if you try to BAT over top of an already imported buddy list it creates duplicates. I would settle for a SQL QUERY I could run via command line "ie run sql update buddy list set..." or something. This is becoming very frustrating to maintain.
8. Jabber does not play very well with Cisco WebEx One Click. My Windows Jabber client crashes every time and I have to reinstall it.
If someone from the BU or Dev teams could take a look at this list and respond I would GREATLY appreciate it. I don't mean to blow this out of proportion but like I said, I have lived this product for the last three weeks and I think it's great, just needs some polish!
Thanks!
Alex Hannah
CCIE Voice #25853
Senior Collaboration Architect
ABS Technology Architects
[email protected]
804-955-4091

Hi Alex,
1. Windows Client 9.1.3 latest rev - Google Calendar integration
I have created a document with the information that you are looking for.
Cisco Jabber for Windows - Google Calendar Integration
8. Jabber does not play very well with Cisco WebEx One Click. My Windows Jabber client crashes every time and I have to reinstall it.
This will be fixed in the upcoming 9.2 release (expected in April - no release date available yet)
Thanks,
Maqsood

Similar Messages

Softphone feature for Cisco Jabber Client

Hello everyone,
I have a CUCM cluster v.8.6.2 and a CUPS v.8.6.4. I've installed my full CUWL licenses as well as my CUP Licenses AND the Jabber for Everyone COP file. I've managed to install Jabber on Mac and on Windows and have all the features such as Chat, Desktop phone integration and Visual Voicemail with Cisco Unity Connection working as well. The only feature I'm having a huge hassle getting to work is the Softphone feature. I've tried adding a CUPC device with the user (btw everything is integrated and uses LDAP for authentication) as the digest account for it as well as the Owner ID. I've tried adding a CSF device as well (I remember reading it somewhere) but the Jabber client never discovers a Softphone device and all of the options on the client are grayed out for me to put in the device settings. I thought I saw it once looking for a device name CSFACILLI (ACILLI being my username) in the System Diagnostics for the Jabber for Mac client but now it just shows:
   Soft Phone Server
Server Address:           cucm02.mycompany.net
Server Port:                     2748
Server Protocol:           --
Device:                               --
Line ID:                               --
Status:                               Disconnected
Any help or thoughts on this would be greatly appreciated! Thanks!
Tony

Aaron,
Here's the bit I found interesting from the reporting function:
-- 2012-07-25 08:31:01.000 DEBUG [0xacab02c0] - CCUCMClient::downloadConfig -- begin:
-- 2012-07-25 08:31:01.000 DEBUG [0xacab02c0] - CCUCMClient::getCnfFile -- begin: , strDeviceName.c_str()=CSFacill, bHttp=FALSE
-- 2012-07-25 08:31:01.000 DEBUG [0xacab02c0] - CTFTPClient::Get -- begin: , remotefile=CTLFile.tlv, host=cucm02.mycompany.net, bIsAsyMode=TRUE, port=69
-- 2012-07-25 08:31:01.000 DEBUG [0xb038d000] - TFTP_Error Select error
-- 2012-07-25 08:31:01.000 DEBUG [0xb038d000] - TFTP_Error Can't get packet, retrycount=3
-- 2012-07-25 08:31:01.000 DEBUG [0xb038d000] -   CTFTPClient::ContinueGet -- end!
-- 2012-07-25 08:31:01.000 DEBUG [0xacab02c0] - CTFTPClient::Get -- end!
-- 2012-07-25 08:31:01.000 DEBUG [0xb038d000] - CTFTPClient::ReceiveData -- end!
-- 2012-07-25 08:31:01.000 DEBUG [0xacab02c0] - CCUCMClient::getCnfFile -- end!
-- 2012-07-25 08:31:01.000 DEBUG [0xacab02c0] - CCUCMClient::downloadConfig -- end!
-- 2012-07-25 08:31:01.000 DEBUG [0xacab02c0] - CPhone::setPhoneMode -- end!
-- 2012-07-25 08:31:01.000 DEBUG [0xb030b000] - CTFTPClient::ReceiveData -- begin: , nCookie=5, bIsAsyMode=TRUE
It looks like it's trying to get CTLFile.tlv from my TFTP servers (which are my subscribers). I went under TFTP File Management under OS Administration on the Subscribers and no such file exists. Is this something I have to download from Cisco? It does look like it's trying for the correct device, just can't get the Configuration File it needs... Your thoughts?
Thanks,
Tony

Jabber Client softphone is "No Connected"

Hi,
I am trying to setup a lab for cisco partner testing. I created Collab 10.5 topology with cucm & cups 10.5. I am running out of ideas of what could be wrong. My jabber client for windows works with deskphone but it does not work with it's softphone (CSFXXXXX). Yes, i have CCMCIP profile created, user & device associated but still does not work both within lab network or external network
I am seeing the error below when I do a show connection status for the softphone - see attachment
Connection error. Ensure the server information in the Phone Services tab on the Options window is correct.
I do not have the "Phone Accounts" under options. I even uploaded jabber-config.xml file to tftp server and still no phone accounts tab. I can ping the cti hostname & ip from the pc i am working.
SOS
TIA
Jeya

Actually, I read it on a thread in this community. I just went thru’ the deployment guide and I saw that section too. I have uploaded it to the tftp server and no change for the phone tabs. Only the Directory service becomes online after uploading that file but no change on the phone account tabs. Below is the contents of the jabber-config.xml file that I generated using the file generator tool:
<?xml version="1.0" encoding="utf-8"?>
<config version="1.0">
<Options>
   <StartCallWithVideo>false</StartCallWithVideo>
   <Start_Client_On_Start_OS>true</Start_Client_On_Start_OS>
</Options>
<Phone>
   <TftpServer1>hq-cucm-pub.abc.inc</TftpServer1>
   <CtiServer1>hq-cucm-pub.abc.inc</CtiServer1>
   <CcmcipServer1>hq-cucm-pub.abc.inc</CcmcipServer1>
</Phone>
<Policies>
   <EnableSIPURIDialling>true</EnableSIPURIDialling>
   <DirectoryURI>mail</DirectoryURI>
   <ServicesDomainSsoEmailPrompt>OFF</ServicesDomainSsoEmailPrompt>
</Policies>
<Presence>
   <PresenceServerAddress>hq-cups.abc.inc</PresenceServerAddress>
</Presence>
<Directory>
   <ConnectionType>1</ConnectionType>
   <PrimaryServerName>directory.abc.inc</PrimaryServerName>
   <BDIPrimaryServerName>directory.abc.inc</BDIPrimaryServerName>
   <ServerPort1>389</ServerPort1>
   <BDIServerPort1>389</BDIServerPort1>
   <UseWindowsCredentials>0</UseWindowsCredentials>
   <ConnectionUsername>Administrator</ConnectionUsername>
   <BDIConnectionUsername>Administrator</BDIConnectionUsername>
   <ConnectionPassword>1vtG@lw@y</ConnectionPassword>
   <BDIConnectionPassword>1vtG@lw@y</BDIConnectionPassword>
</Directory>
</config>
Thks!
Jeya

No Jabber client for Windows Phone 8.1

Can you advise on when a Jabber client for Windows Phone 8.1 will be released?

Roadmap questions cannot be addressed here, either ask in a partner forum, or reach your SE/AM for this.

Jabber client cannot login when primary IMP is unavailable

Hi
We have 2 x IMP 9.1 servers in cluster and Jabber client running. Current Jabber client work since we use IMP primary IP for login. When primary IMP server becomes unavailable, Jabber client seems cannot login anymore.
How can we fixed this?
Fei

http://en.wikipedia.org/wiki/SRV_record
The jabber deployment and installation guide has all the details of the SRV records that Jabber uses.
You can also google how to configure SRV records if you need further instructions.

Jabber client can't control deskphone

We have CUCM 9.1.2 and Presence 9.1 and Jabber for windows 9.7
Am facing issue with Jabber client for windows can't control desk phone as well as LDAP directory search is not happening.
Configuration part everything seems to be alright and verified.
CTI controlled device is there on user and phone also user associated with device . DN associated with user. I can login to Jabber client, then directory search is not happening also cant control desktop phone.
Here i have attached the problem screenshot as well as report file, wireshark report from client PC.

Hi,
I had same issue with version 9.7 of Jabber for Windows and CUCM 9.1.2, I use EDI for integrate Presence and LDAP for Jabber for Windows and BDI for Jabber iPhone and iPad, try with this:
<?xml version="1.0" encoding="utf-8"?>
<config version="1.0">
<Presence>
<PresenceServerAddress>z.z.z.z</PresenceServerAddress>
</Presence>
<Directory>
<DirectoryServerType>EDI</DirectoryServerType>
<PrimaryServerName>x.x.x.x</PrimaryServerName>
<ServerPort1>389</ServerPort1>
<UseWindowsCredentials>0</UseWindowsCredentials>
<ConnectionUsername>[email protected]</ConnectionUsername>
<ConnectionPassword>password</ConnectionPassword>
<BusinessPhone>ipPhone</BusinessPhone>
<SearchBase1>OU=Users,DC=dominio,DC=com</SearchBase1>
<PhotoUriSubstitutionEnabled>true</PhotoUriSubstitutionEnabled>
<PhotoUriSubstitutionToken>sAMAccountName</PhotoUriSubstitutionToken>
<PhotoUriWithToken>http://y.y.y.y/photos/sAMAccountName.jpg</PhotoUriWithToken>
</Directory>
<Directory>
<DirectoryServerType>BDI</DirectoryServerType>
<BDIPrimaryServerName>x.x.x.x</BDIPrimaryServerName>
<BDIPresenceDomain>domain.com</BDIPresenceDomain>
<BDIServerPort1>389</BDIServerPort1>
<BDIConnectionUsername>[email protected]</BDIConnectionUsername>
<BDIConnectionPassword>password</BDIConnectionPassword>
<BDIUserAccountName>sAMAccountName</BDIUserAccountName>
<BDIBusinessPhone>ipPhone</BDIBusinessPhone>
<BDISearchBase1>OU=Userss,DC=domain,DC=com</BDISearchBase1>
<BDIPhotoUriSubstitutionEnabled>true</BDIPhotoUriSubstitutionEnabled>
<BDIPhotoUriSubstitutionToken>sAMAccountName</BDIPhotoUriSubstitutionToken>
<BDIPhotoUriWithToken>http://y.y.y.y/photos/sAMAccountName.jpg</BDIPhotoUriWithToken>
</Directory>
</config>
Then erase folder CSF under C:\Users\Example_user\AppData\Roaming\Cisco\Unified Communications\Jabber
and C:\Users\Example_user\AppData\Local\Cisco\Unified Communications\Jabber
Restart machine and setup Jabber for windows again.
Regards

Can't connect with Windows Jabber client

Dual environment with Xserve authenticating to Active Directory domain controller. iChat is setup and is working for Mac users using Adium and iChat. However I cannot get any Jabber clients for Windows to authenticate. Both Pidgin and Psi error - "Authentication failed - no mechanism available".
All accounts are Active Directory accounts (Mac & Windows).

Hello again.
Try this. Stop the iChat Server. Using a text editor edit the file /etc/jabberd/c2s.xml Look for the section that talks about <mechanisms> Disable ( comment out thus <!-- and --!> ) all apart from <cram-md5/> for and <digest-md5/> and restart iChat server again.
As you gathered - forward and reverse DNS's have to be correct.
Tim

Video Not Viewable from Jabber Client To SX20

Good morning,
We are testing out the jabber for Windows client and the only way that we can get it to connect is by forcing the H323 protocol (ie:H323:[email protected]) and initiating from the SX20. When we do this, we can only see and hear what is going on at the SX20 and the SX20 shows no audio / video from the Jabber client.
We we try to connect directly to the SX20, it says that the device is offline.
Is the jabber client able to support audio and video over H323 ?
Thank you

Hi Jesse,
In order for this to happen you would either need to register your SX20 to a SIP provided service like Cisco Webex Telepresence or obtain and configure your own VCSe and register your SX20 against that. The VCSe would then require to have a SIP SRV DNS record setup. You may also need a valid cert installed on the VCSe from here:
https://supportforums.cisco.com/docs/DOC-23938. However, this may not be required if you are not going to use TLS.
Regards,
Jason

AOL Contact in Jabber Client

Has anyone been able to successfully set up an AOL Contact on their Jabber client?
I'm using Jabber 8.6.4 for Mac and whenever I specify my wife's AIM account name and select the checkbox for "This is an AOL account", then click the "Add" button, I get no feedback from the application on whether it failed or succeeded. She reports not receiving an invitation request to her account.
Are AIM and AOL Contacts different things? Is there something else that needs to be setup? Is this feature not working yet in 8.6.4?
DB

The ability to add users who are not AD users is coming in Jabber 9.1. The tentative release date for this is Sept but that is subject to change.
- Colin

Voice recording for jabber client

hi,
is there any voice recording solution for the jabber client via expressway E?
seems there is no solution around, is it not supported?
is it possible to use TCS to record the calls made by external jabber client?
thanks.

1. Use span (no span-less\Bridge_option) ports (via "expressway c e" from outside)
2. Use span-less\Bridge_option and VPN access to connect from outside (without expressway).

Login to Jabber Client (Windows/Mac) with current logged in user account.

We are deploying Jabber Client for Windows and will eventually be deploying for Macintosh. I have no problem building the thinapp deployment package for the Jabber client. However, when the thinapp is ran, it always shows the account that was used to initially login to the client and setup the server connection.
Is there a way for the client to use the current logged in user in the sign in field? I am trying to automate or SSO the process of logging into Jabber.
Any and all ideas, tips, and/or tricks are greatly appreciated!
Thank you,
Wes

This is nothing to do with the TC. This is your user issues on the Mac.
I would do a major fix on the computer.. copy your user files to another location.. create a new administrator account.. login with the new admin account and delete the old one. Delete all the files associated with that account, so you are effectively starting with a clean Mac.
I have just sold off a couple of computers and that is how I prepared it for the next person.. it seemed to work easily and removed all my stuff from the computer whilst still giving them full admin access.
Please I am far from expert in doing this kind of stuff in OSX so just look up deleting original user accounts in whatever OS you run.

IPhone Jabber Client Video Calls Unavailable

I'm having trouble getting my iPhone to make video calls. I can make video calls via J4W with the same CUCM/IM-P cluster, and my iPhone Jabber client is having no problem getting IMs, presence information, or making standard voice calls, but when I go to "Settings - Audio and Video", it simply has a message that says "Video is currently unavailable"
The "Dual-Mode for iPhone" device in CUCM has video calling enabled. What other settings could I be missing?

You would want to get this tested in iPhone 4s and above. check this portion of the document;
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/iOS/9-6-1/ICG/JABI_BK_C9AC3244_00_cisco-jabber-for-iphone-and-iPad-961/JABI_BK_C9AC3244_00_cisco-jabber-for-iphone-and-iPad-961_chapter_010.html#JABI_RF_V35F2388_00
Device Requirements
Device Support
Cisco Jabber for iPhone and iPad is available from the Apple App Store.
Cisco supports Cisco Jabber for iPhone and iPad on the following iOS devices:
iTouch 5
iPhone model 4, 4S, 5, 5C, and 5S
Note
Video call is not supported for iPhone model 4
iPad second, third, fourth generation, iPad mini with Retina display, and iPad Air
The device must be able to access the corporate network using Wi-Fi or VPN.
Device Operating System Support
iOS support: iOS 7

Cisco Jabber client to support Multiple e-mail domains

Hi All,
Per the following link, CUCM an IM&Presence starts supporting multiple domains at version 10:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/rel_notes/10_0_1/delta/CUCM_BK_C206A718_00_cucm-new-and-changed-1001/CUCM_BK_C206A718_00_cucm-new-and-changed-1001_chapter_010.html#CUCM_RF_I31EA3AB_00
However, we have heard from Cisco that there is NO Jabber client that works with version 10 to support multiple email domains.
This may or not may be true.
Can someone who has connection with BU confirm this? If there is Jabber client that supports multiple email domains, what is the version and when is it going to be available?
Thanks,
Mustafa

Per-Olov
How are you dealing with this DA restriction?
Also, what are your comments about the use of Domain Alias vs. Domain with inetdomainbaseDN pointing to my organization? Which one was your choice?
Thanks,
Ivo

IPhone Jabber client not showing internal extensions just the Alerting Name

I have customer calling from a 7965 to his desk phone 7965 which shows both Alerting Name and Extension, he also has an iPhone/Jabber Client on WiFi (no cellular involved). The iPhone client shows the Alerting Name from the 7965 but doesn’t show the 4 digit internal extension. Is this a known issue?

Dear Miro,
The issue has nothing to do with the server it's the client, Lync 2013 issue with caching data and the way its reading it back from the cache.
Work around:
just create a new client policy using the command new-csclientpolicy with AddressBookAvailability "WebSearch" only.
"New-CsClientPolicy -Identity TestCsPolicy -AddressBookAvailability WebSearchOnly"
assign the policy to your test client, delete cache folder at the client end.
"Grant-CsClientPolicy -Identity MIRO -PolicyNameTestCsPolicy"
"you can delete sign-in information by signing out and clicking on "delete sign-in info" then sing-in again"
test again. it should work.
if it didn't open contact card and check if the the client is getting the data correctly.
yet i didn't find another fix to the issue with lync 2010 client everything works just fine without any changes.
Regards,
Nader Barakat

Jabber client status on call / meeting

hi
i have configured jabber clients for mac 8.6.5 and windows 9.1 with our new cups 8.6.4 server
i have enabled calendar integration and this is working really well
too well :-)
if i have a meeting from 2-3pm my status changes to "in a meeting" but when i pick up the deskphone the status remains in a meeting rather than on a call. if my calendar has no meetings and i pick up the phone it changes the status to on a call.
this is slightly annoying as you often have scheduled meetings (by phone) for 1 hour but are actually only in the meeting for 45 mins, so if the phone status (on a call) could over ride the calendar status that would be better imho. as people may think you are still attending this meeting but you are actually available, nobody will edit their meeting if it finished early
or is this something that can be configured, i guess i can turn off the calendar integration but it does have its merits so would rather not do so
many thanks

Unfortunately the user is still having the status update issue after isntalling the 9.0.5 release.
When the user with this issue is unable to answer her extension, we then have it setup so that others in her department can see the call and answer her extension. Is it possible that this might be why the status is still showing she is on a call when she isn't?
It appears the setup explained above is not the problems. Other users are now reporting the incorrect status in 9.0.5 as well.

Jabber Client Discrepancies

Similar Messages

Maybe you are looking for