Jabber Client through Collab Edge dials MCU - no Video

Hi There,
I think this is a licensing issue, but would need clarification as to what is required.
We have Jabber Clients externally connecting through Collab Edge,  Jabber to Jabber video works great, but when conferencing the client gets only Audio.  (this is expected).
We have implemented a software MCU via a SIP trunk from the CUCM which works fine internally, but when Jabber clients dial this through Collab Edge, no video is received or sent.
My understanding is some "Rich Media" license is required on VCSe or VCSc?  Can someone explain what is required or another way to accomplish multiparty video using external jabber clients?
Thanks

Rich media sessions licenses are only required if you need to video call people outside of your organization, that is the registration of the remote user's endpoint doesnt register to the CUCM that is integrated with MRA.
Are you using device mobility by any chance and have you set certain locations for users who come in through MRA? Does this location have enough bandwidth for video?

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