Jabber for Windows 9.2.4 deskphone/softphone no connection

I have an issue with what appears to be only my desktop. If I am on VPN (anyconnect client) Jabber phone control and softphone works perfectly. If I am hardwired to my ASA and coming across my L2L IPSEC tunnel IM and Presence withing Jabber works but I have a red X through the phone on my Jabber client and cannot switch to Softphone mode (option doesn't do anything when I click on it). I have other users running the same setup and they work fine, other internal users can run Jabber without issue as well. I have full connectivity to the IM&P and CUCM TFTP, CCMCIP, and CTI servers. any ideas?

If you have other users on the same VPN setup, running on the same wired connection the question that comes to mind is if any PC-side firewall/HIDS exceptions didn't get opened for Jabber?
Please remember to rate helpful responses and identify helpful or correct answers.

Similar Messages

Jabber for Windows Video calling in Deskphone mode

Hi
Does Jabber for windows support video calling in deskphone mode? I have 7942 IP Phone, VT advantage camera on Laptop and Jabber clinet insatlled on laptop. Can i make video callng with Jabber in Deskphone mode?
It is not working please help.
Regards,
Andy

Hi Andy,
Yes, Jabber for Windows supports video calling in deskphone mode.
You'll need to install the Cisco Media Service Interface specific to your version of Jabber and correctly configure Jabber for Deskphone Video.
Please follow these instructions to configure Deskphone Video:
For Jabber for Windows 9.1
For Jabber for Windows 9.2
Once completed, if you run Jabber you should see the following when you open the Connection Status window (Help > Show connection status):
Regards,
Matt

Jabber for Windows 9.2 Deskphone Control

Hi,
I have a deployment with:
CUCM 9.1(1a) (9.1.1.20000-5)
IM and Presence 9.1(1a) 9.1.1.20000-5
Jabber for Windows 9.2.3(4417)
I have got most features working but Deskphone Control is not working. I can see the devices associated with my user from within Jabber when I select "Use my phone for calls" but cannot control them.
The connection status page shows the correct IP address for the CTI server.
I have spent hours reading through various documents and forums which seem to contain contradictory advice.
To clarify theserver versions that I have deployed support the new UC Services which are referenced from a Service Profile which is assigned to the user.
I am not making any progress resolving this issue. Does anyone have any advice on how to move forward with this?
Thanks
James

Hi Daniel,
we have a Problem with AD-User and DeskPhone ...
The "Active Local User" can control a DeskPhone
The "Active LDAP Synchronized User" can't control a DeskPhone from same PC, but he can controll a Softphone.
Cisco UCM - 9.1.2.10000-28 with LDAP Sync/Auth via 3269 (success)
Cisco UCMIMP - 9.1.1.31900-1
Cisco Jabber - 9.6.0 Build 17088
564 INFO [0x0000226c] [src\common\thread\WorkerThread.cpp(94)] [csf.ecc] [run] - Started thread: CtiConnection
564 DEBUG [0x0000226c] [utilities\socket\TcpSocketHelper.cpp(82)] [csf.ecc] [connect] - About to connect to 172.20.1.11
564 DEBUG [0x0000226c] [rc\deskphoneprovider\DPProvider.cpp(957)] [csf.ecc] [SendRequest] - CDPProvider::SendRequest, msg.sequenceNumber=1, pObject=0477A214, pdunames[msg.msgID]=PROVIDER_OPEN_REQUEST
564 DEBUG [0x0000226c] [rc\deskphoneprovider\DPProvider.cpp(967)] [csf.ecc] [SendRequest] - SendRequest setting msg.sequenceNumber to , msg.sequenceNumber=2
564 DEBUG [0x0000226c] [oneprovider\QBE\ProtocolElement.cpp(330)] [csf.ecc] [encode] - Message::encode: , msg.protoVersion=0x000e0000, msg.msgID=3, sizeof(Header)=32, fixedSize=108, varSize=90
564 DEBUG [0x0000226c] [rc\deskphoneprovider\DPProvider.cpp(973)] [csf.ecc] [SendRequest] - SendRequest Succeed., pdunames[msg.msgID]=PROVIDER_OPEN_REQUEST, msg.sequenceNumber=2
564 DEBUG [0x0000226c] [rc\deskphoneprovider\DPProvider.cpp(986)] [csf.ecc] [SendEvent] - CDPProvider::SendEvent, pObject=0477A210, nType=1001
564 DEBUG [0x0000226c] [rc\deskphoneprovider\DPProvider.cpp(919)] [csf.ecc] [OnEvent] - CDPProvider::OnEvent, pObject=0477A210, nType=1001, pvThis=0477A210
564 DEBUG [0x0000226c] [pper\DeskPhoneConnectionContext.cpp(317)] [csf.ecc] [ecc::DeskPhoneConnectionContext::OnProviderEventUpdated] - OnProviderEventUpdated(1001), state=STATE_INITIAL_LOGIN, loginstate=LOGINSTATE_OPENING
564 DEBUG [0x0000226c] [c\deskphoneprovider\DPProvider.cpp(1148)] [csf.ecc] [DispatchTheMessage] - CDPProvider::DispatchTheMessage, nPduNum=4, pduName=PROVIDER_OPEN_RESPONSE
564 DEBUG [0x0000226c] [c\deskphoneprovider\DPProvider.cpp(1232)] [csf.ecc] [DispatchTheMessage] - Received , pdunames[nPduNum]=PROVIDER_OPEN_RESPONSE, seqNum=2
564 DEBUG [0x0000226c] [rc\deskphoneprovider\DPProvider.cpp(267)] [csf.ecc] [HandleMessage] - CDPProvider::HandleMessage, nPduNum=4
564 DEBUG [0x0000226c] [rc\deskphoneprovider\DPProvider.cpp(407)] [csf.ecc] [HandleResponse_ProviderOpen] - CDPProvider::HandleResponse_ProviderOpen
564 DEBUG [0x0000226c] [oneprovider\QBE\ProtocolElement.cpp(360)] [csf.ecc] [decode] - Message::decode: , totalSize=107, type=0, magic=4294958557, msg.protoVersion=0x000e0000, pduNum=4, hdrSize=32, fixedSize=52, varSize=31
564 DEBUG [0x0000226c] [rc\deskphoneprovider\DPProvider.cpp(415)] [csf.ecc] [HandleResponse_ProviderOpen] - CUCM protocol version: , resp.getProtoVersion()=0x000e0000
564 WARN [0x0000226c] [c\deskphoneprovider\DPProvider.cpp(1026)] [csf.ecc] [ResetHeartbeatTimer] - m_heartbeatIntervalS not set, timeout not set.
845 DEBUG [0x0000226c] [c\deskphoneprovider\DPProvider.cpp(1148)] [csf.ecc] [DispatchTheMessage] - CDPProvider::DispatchTheMessage, nPduNum=126, pduName=PROVIDER_OPEN_COMPLETED_EVENT
845 DEBUG [0x0000226c] [c\deskphoneprovider\DPProvider.cpp(1290)] [csf.ecc] [DispatchTheMessage] - PDUTYPE_ProviderEvent or PDUTYPE_Heartbeat, nPduNum=126, pdunames[nPduNum]=PROVIDER_OPEN_COMPLETED_EVENT
845 DEBUG [0x0000226c] [rc\deskphoneprovider\DPProvider.cpp(267)] [csf.ecc] [HandleMessage] - CDPProvider::HandleMessage, nPduNum=126
845 DEBUG [0x0000226c] [rc\deskphoneprovider\DPProvider.cpp(488)] [csf.ecc] [HandleEvent_ProviderOpenCompleted] - CDPProvider::HandleEvent_ProviderOpenCompleted
845 DEBUG [0x0000226c] [oneprovider\QBE\ProtocolElement.cpp(360)] [csf.ecc] [decode] - Message::decode: , totalSize=161, type=0, magic=4294958557, msg.protoVersion=0x000e0000, pduNum=126, hdrSize=32, fixedSize=72, varSize=65
845 WARN [0x0000226c] [rc\deskphoneprovider\DPProvider.cpp(502)] [csf.ecc] [HandleEvent_ProviderOpenCompleted] - ProviderOpen failed: reason: 0x8ccc0060, Directory login failed - authentication failed.
845 DEBUG [0x0000226c] [rc\deskphoneprovider\DPProvider.cpp(986)] [csf.ecc] [SendEvent] - CDPProvider::SendEvent, pObject=0477A210, nType=1008
845 DEBUG [0x0000226c] [rc\deskphoneprovider\DPProvider.cpp(919)] [csf.ecc] [OnEvent] - CDPProvider::OnEvent, pObject=0477A210, nType=1008, pvThis=0477A210
845 DEBUG [0x0000226c] [pper\DeskPhoneConnectionContext.cpp(317)] [csf.ecc] [ecc::DeskPhoneConnectionContext::OnProviderEventUpdated] - OnProviderEventUpdated(1008), state=STATE_INITIAL_LOGIN, loginstate=LOGINSTATE_LOGGING_IN
845 DEBUG [0x0000226c] [pper\DeskPhoneConnectionContext.cpp(891)] [csf.ecc] [ecc::DeskPhoneConnectionContext::DPLogoutWorkItem::DPLogoutWorkItem] - create DPLogoutWorkItem
845 DEBUG [0x0000226c] [pper\DeskPhoneConnectionContext.cpp(892)] [csf.ecc] [ecc::DeskPhoneConnectionContext::DPLogoutWorkItem::DPLogoutWorkItem] - Setting _loginState = LOGINSTATE_DISCONNECTING
845 DEBUG [0x0000226c] [c\deskphonewrapper\CC_DPService.cpp(926)] [csf.ecc] [ecc::CC_DPService::raiseLoginFailure] - raiseLoginFailure(5)
845 DEBUG [0x000013a0] [pper\DeskPhoneConnectionContext.cpp(898)] [csf.ecc] [ecc::DeskPhoneConnectionContext::DPLogoutWorkItem::run] - DPLogoutWorkItem::run()
845 INFO [0x0000226c] [\deskphonewrapper\CC_DPService.cpp(1078)] [csf.ecc] [ecc::CC_DPService::notifyConnectionStatusObservers] - dispatching ConnectionStatus Change eIdle
845 DEBUG [0x00002788] [c\deskphonewrapper\CC_DPService.cpp(298)] [csf.ecc] [ecc::CC_DPService::start] - Finished waiting for deskphone to go in to service...
845 INFO [0x000013a0] [rc\deskphoneprovider\DPProvider.cpp(218)] [csf.ecc] [Close] - CDPProvider::Close
845 INFO [0x0000226c] [control\CallControlManagerImpl.cpp(3092)] [csf.ecc.evt] [ecc::CallControlManagerImpl::notifyConnectionStatusChange] - CONNECTION_STATUS_CHANGE: eIdle
845 ERROR [0x00002788] [control\CallControlManagerImpl.cpp(1989)] [csf.ecc] [ecc::CallControlManagerImpl::doConnect] - doConnect() returnCode : AuthentincationFailure
845 DEBUG [0x000017a0] [s\telephonyservice\ECCObservers.cpp(153)] [csf-unified.telephony.ECCObserverLogger] [ECCObservers::onConnectionStatusChange] - onConnectionStatusChange(status = eIdle).
845 DEBUG [0x0000226c] [\deskphonewrapper\CC_DPService.cpp(1014)] [csf.ecc] [ecc::CC_DPService::raiseProviderStateChange] - Got cxn change, disconnecting deskphone video Idle
845 DEBUG [0x000013a0] [rc\deskphoneprovider\DPProvider.cpp(957)] [csf.ecc] [SendRequest] - CDPProvider::SendRequest, msg.sequenceNumber=2, pObject=0477A214, pdunames[msg.msgID]=PROVIDER_CLOSE_REQUEST
845 ERROR [0x00002788] [control\CallControlManagerImpl.cpp(2025)] [csf.ecc] [ecc::CallControlManagerImpl::doConnect] - doConnect() returnCode : eDeviceRegAuthenticationFailure
845 DEBUG [0x000017a0] [elephonyservice\BackgroundWorker.cpp(35)] [csf-unified.telephony.BackgroundWorkerLogger] [BackgroundWorker::doTask] - Adding new task to BackgroundWorker. Task name is: TelephonyAdapter::onConnectionStatusChange
845 INFO [0x0000226c] [rc\deskphonevideo\DeskPhoneVideo.cpp(76)] [csf.ecc] [ecc::DeskPhoneVideo::disconnect] - disconnecting
845 DEBUG [0x000013a0] [rc\deskphoneprovider\DPProvider.cpp(967)] [csf.ecc] [SendRequest] - SendRequest setting msg.sequenceNumber to , msg.sequenceNumber=3
845 INFO [0x00002788] [control\CallControlManagerImpl.cpp(2411)] [csf.ecc] [ecc::CallControlManagerImpl::doDisconnect] - --->
845 DEBUG [0x000017a0] [common\processing\TaskDispatcher.cpp(29)] [TaskDispatcher] [Processing::TaskDispatcher::enqueue] - Enqueue TelephonyAdapter::onConnectionStatusChange - Queue Size: 9
845 DEBUG [0x0000226c] [c\deskphonevideo\DeskPhoneVideo.cpp(315)] [csf.ecc] [ecc::DeskPhoneVideo::stopCdp] - Stopping CDP
845 DEBUG [0x000013a0] [oneprovider\QBE\ProtocolElement.cpp(330)] [csf.ecc] [encode] - Message::encode: , msg.protoVersion=0x000e0000, msg.msgID=9, sizeof(Header)=32, fixedSize=4, varSize=0
845 INFO [0x00002788] [pper\DeskPhoneConnectionContext.cpp(267)] [csf.ecc] [ecc::DeskPhoneConnectionContext::stop] - DeskPhoneConnectionContext::stop
845 DEBUG [0x000013a0] [rc\deskphoneprovider\DPProvider.cpp(973)] [csf.ecc] [SendRequest] - SendRequest Succeed., pdunames[msg.msgID]=PROVIDER_CLOSE_REQUEST, msg.sequenceNumber=3
845 DEBUG [0x0000226c] [c\deskphonevideo\DeskPhoneVideo.cpp(318)] [csf.ecc] [ecc::DeskPhoneVideo::stopCdp] - CDP stopped
845 INFO [0x000017a0] [src\AccessoriesManager.cpp(234)] [csf.accessory.event] [accessory::AccessoriesManager::onConnectionStatusChange] - Received onConnectionStatusChange - eIdle
845 DEBUG [0x00002788] [pper\DeskPhoneConnectionContext.cpp(891)] [csf.ecc] [ecc::DeskPhoneConnectionContext::DPLogoutWorkItem::DPLogoutWorkItem] - create DPLogoutWorkItem
845 INFO [0x000013a0] [\deskphoneprovider\CtiConnection.cpp(49)] [csf.ecc] [stop] - CtiConnection::stop
Thanks,
Guennadi

Jabber for Windows 9.2 deskphone control issue

Hi experts,
I'm having a problem with the newly installed Jabber for Windows 9.2.0. When I click on the bottom right "control phone" and select my Cisco 7941 it fails. I tried restarting the Cisco CTIManager service with no luck.
Deployment:
IM&Presence: cloud (Webex service)
CUCM version: 8.6(2a)
LDAP integration: full (with authentication)
Deskphone control was working prior the upgrade of Jabber for Windows. Everything else remained the same version.
Using Jabber softphone as a client still works fine.
CUCM ENd User is correctly configured.
Wireshark trace of my Jabber for Windows 9.2 client communicating with CUCM when attempting to control my deskphone shows the following:
Username: filippo.zangheri
Password: checked three times (it is correct because Jabber softphone works fine).
Any hint?
Thanks.
Filippo

Davide,
I know i am kind of late to the party on this one but i have fixed my issue and wanted to give you the information to see if this will work for you. If this is even still an issue?
I too had the same issue and just like you i confirmed everything was correct however I discovered something when I was looking into my End User profile on the CUCM. I had originally swapped my 7971 phone with a new 8945 phone and I had both phones associated with my line for a while before I removed the old 7971.
My End User profile still had both phones associated with my number even though the 7971 phone had been removed from my line. This was not allowing the CTI to connect to my 8945 phone or allow my jabber client to "Control Phone" properly because it couldn't figure out which phone to control. I went into the CUCM and physically deleted the 7971 phone from the system which released the associated phone in my End User profile. Once I did that, I "Control Phone" in my Jabber client and voila it worked like a charm!
To make sure I didn't have any Jabber client issues after doing this i signed out of my Jabber client and deleted the local system profile for the Jabber client and then signed back into Jabber and let it recreate the profile. Once that was done i have not had any issues with my Jabber client controlling my phone and all functions work perfectly.
Hope this helps...

Jabber for Windows openLDAP and Deskphone Control

Hello all
I have a new install of 9.1 CUCM, with CUCM IM and Presence. I'm trying to get Jabber 4 windows functioning with an openLDAP directory, and also get Deskphone control working. I suspect i missed something with the configuration as this 9.1 interface is a little different than i'm used to.
First of all, does the concept of a Jabber-Config.xml still apply to a 9.1 install or does the "Service Profile Configuration" in the CUCM interface write the Jabber-config.xml file for you? If my customer uses openLDAP for their LDAP how should I configure the "Service Profile" or do I still use a jabber-config.xml file?
I have successfully tied openLDAP into CUCM with Authetication and brought the users into CUCM. I tested Authentication by logging into the End user page for both CUCM and the CUP server so I know authenticaiton is working. I can login to Jabber but when i click on Help "connection Status" it shows me only connected to "PRESENCE" and "OUTLOOK ADDRESS BOOK" my "Directory", and DESKPHONE" will not connect.
Can I actually get a copy of "my jabber-config.xml" file from the CUCM server to see what it looks like?
Thanks all

Ok I have half of the problem resolved. I got Deskphone controll working with CTI.
Still working on the LDAP issue with openLDAP
My config file looks like so
<?xml version="1.0" encoding="utf-8"?>
   EDI
   1
   ldap.acme.ca
   389
   backup.acme.ca
   389
   0
   uid=voipldap,ou=Users,dc=acme,dc=ca
   password
   givenname
   (&(objectClass=inetOrgPerson)
   telephonenumber
   uid
   ou=users,dc=acme,dc=ca
I got this from page 117 of this guide
http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_1/JABW_BK_CA48EE46_00_cisco-jabber-for-windows-administration.pdf
The error I'm getting "invalid credential" but i know they are good because i'm using the same account and path for the CUCM LDAP sync.
Any help would be appreciated.

Jabber For Windows deskphone control

All,
This is my last stop before getting with TAC and I just wanted to see if anyone has had and resolved this issue:
Jabber for Windows (all versions up to 9.1) Desk phone control most times takes several attempts to become active and working. If the client is shut down, the client defaults to Computer for calls and it takes several more attempts to get desk phone working again (half the time I get a red X over device option icon.
Anyone else experienced this or have a suggestion?
CUCM8.5
Presence 8.6
Gareth

Richard,
I managed to get everything working again (hopefully!).
I removed all devices from my prefile and re added them, as well as restarting the presence service and CTI service in CUCM. Seems to have done the trick for now.
Gareth

Jabber for Window, phone mode, how to disable "use my computer for calls"

We have a Citrix environment and only want to control the Cisco deskphone with Jabber for Windows in the phone mode.
We use CUCM 8.6.2 and I have installed Jabber for Windows 9.7.0 and all works fine, I can control my deskphone, make and receive calls, phonebook and Outlook integration works fine.
Is it possible to disable "use my computer for calls" as we do not want users to make calls via Citrix, but only use the deskphone for this.
Thanks, Perry

Hi Matthias,
Soft-phone mode cannot be disabled. Supported Features on Virtual Environment are the following.
Supported Features
    Instant messaging and presence with other Cisco Jabber clients
    Desk phone control
    Voicemail
    Presence integration with Microsoft Outlook 2007, 2010 and 2013
We have an existing defect which is in Terminated state because feature is not supported hence cannot be fixed.
CSCub40605 - J4W - Ability to disable softphone mode in Citrix environment.
HTH,
Please rate if you find this post helpful.
Regards,
Mohammed Noor

Jabber for Windows Voicemail Playback Issue

Hi,
I have Jabber for Windows installed and voicemail is working ok but when I playback a voicemail from the Jabber client the MWI light does not go out on the phone. If you do the opposite ie listen to a new voicemail through the phone the new message indicator goes out on jabber.
Also if you listen to the voicemail through Jabber client the voicemail plays through the PC speakers. Is there anyway in getting Jabber to direct the call to the phone so the user can pick the handset to listen like you can when listening to voicemail through the Unity Connection Web Inbox.
Thanks for you time
Regards
Neil

Hi Neil,
Playing the voicemails in Jabber should turn off the MWI light. You need to open a TAC case and sent on a problem report to debug this further.
For the second question, the only way I think you can do this is by setting Jabber to deskphone mode and then using the "Call Voicemail" button.
- Colin

Jabber for Windows - Method of Operation

All,
With Jabber for Windows Phone When We use for calls, we have enabled phone icon (image Calls_Enable.png) but File-> Options without video option (file File_Options_3.png).
When we use Computer for calls, we have File-> Options Video option enabled (File_Options_2.png file) but calls for disabled icon (file Calls_Disable.png).
See all attached files That I Mentioned.
My question is about the method of operation. If by design Jabber will only allow video When in softphone mode, how do I perform a video call then? Could anyone help me understand how the Jabber for Windows operate? Is there a user guide that helps?
Thanks,
Luciane de Medeiros

Cisco Jabber for Windows 9.0.2 Release Notes
As of this release, Cisco Jabber for Windows supports video desktop sharing in software phone mode only. Video desktop sharing is not available in desk phone mode.
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/jabber/Windows/9_0_1/b_jabber_win_rn_chapter_01.html
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk

Jabber for Windows Group Configurations IM/Presence only

Hi All,
Jabber for Windows can be customized for groups using the Cisco Support Field at CSF device.
http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_0_1/b_jabber_win_icg_chapter_0110.html#JABW_TK_C6D444A8_00
How can I configured this for users without a CSF device (IM/Presence only users)?
Regards
Helmut

Well, you may have 1 global jabber-config.xml for all your deskphone mode only Jabber and customized ones for CSFs, all pushed via CUCM. That's we do usually.
The restriction is to not be able to customize deskphone only config after installation for a specific group.
Regards
Christophe
Sent from Cisco Technical Support iPhone App

Jabber for Windows Install

We are deploying Jabber for windows for a customer. Without any jabber-config.xml uploaded the users are able to login without issue and they can search the corporate directory, get images....etc.
The issue is the at the ipphone field is where the users ext is located and we want to change the Work phone to reflect this. It is my understanding that this is where the jabber-config.xml file comes into play. I have created a generic file with the changes to Business phone and uploaded it to both TFTP server and restarted the service. I am able to browse to the url and see the file. When a user opens Jabber and signs in the log files show that they are downloading the file but I don't see it on the workstation, and there doesn't appear to be any errors that the file isn't available.
CUCM/IM 10.5,
Thanks,
Joe

The customer sent me the file cachedTFTPConfigStore.xml
<?xml version="1.0" encoding="UTF-8" ?>
- <Jabber>
- <CachedConfig>
<alertonavailableenabled>true</alertonavailableenabled>
<allowusercustomtabs>false</allowusercustomtabs>
<basefilter>(&(objectCategory=person))</basefilter>
<bdibasefilter>(&(objectCategory=person))</bdibasefilter>
<bdibdiuseranr>true</bdibdiuseranr>
<bdibusinessphone>ipphone</bdibusinessphone>
<bdicity>l</bdicity>
<bdicommonname>cn</bdicommonname>
<bdicompanyname>company</bdicompanyname>
<bdidisablesecondarynumberlookups>0</bdidisablesecondarynumberlookups>
<bdidisplayname>displayName</bdidisplayname>
<bdidomainname>userPrincipalName</bdidomainname>
<bdiemailaddress>mail</bdiemailaddress>
<bdienabletls>0</bdienabletls>
<bdifirstname>givenName</bdifirstname>
<bdihomephone>homePhone</bdihomephone>
<bdilastname>sn</bdilastname>
<bdilocation>co</bdilocation>
<bdiminimumcharacterquery>3</bdiminimumcharacterquery>
<bdimobilephone>mobile</bdimobilephone>
<bdinickname>Nickname</bdinickname>
<bdiotherphone>otherTelephone</bdiotherphone>
<bdiphotosource>thumbnailPhoto</bdiphotosource>
<bdiphotourisubstitutionenabled>false</bdiphotourisubstitutionenabled>
<bdipostalcode>postalCode</bdipostalcode>
<bdipredictivesearchfilter>anr=</bdipredictivesearchfilter>
<bdisearchtimeout>5</bdisearchtimeout>
<bdisipuri>msRTCSIP-PrimaryUserAddress</bdisipuri>
<bdistate>st</bdistate>
<bdistreetaddress>streetAddress</bdistreetaddress>
<bdititle>title</bdititle>
<bdiuseraccountname>sAMAccountName</bdiuseraccountname>
<bdiuseranr>true</bdiuseranr>
<bdiusesecureconnection>1</bdiusesecureconnection>
<bdiusesipuritoresolvecontacts>false</bdiusesipuritoresolvecontacts>
<bdiusewildcards>0</bdiusewildcards>
<businessphone>ipphone</businessphone>
<callhistory_expire_days>180</callhistory_expire_days>
<city>l</city>
<commonname>cn</commonname>
<companyname>company</companyname>
<connectiontype>0</connectiontype>
<ctiwindowbehavior>OnCall</ctiwindowbehavior>
<customize_phone_server>false</customize_phone_server>
<customize_voicemail_server>false</customize_voicemail_server>
<directoryservertype>EDI</directoryservertype>
<disable_im_history>false</disable_im_history>
<disablesecondarynumberlookups>0</disablesecondarynumberlookups>
<disallow_file_transfer_on_mobile>false</disallow_file_transfer_on_mobile>
<displayname>displayName</displayname>
<dockedwindowposition>TopCenter</dockedwindowposition>
<dockedwindowvisible>true</dockedwindowvisible>
<domainname>userPrincipalName</domainname>
<emailaddress>mail</emailaddress>
<enableaccessoriesmanager>false</enableaccessoriesmanager>
<enablebfcpvideodesktopshare>true</enablebfcpvideodesktopshare>
<enablecallpickup>false</enablecallpickup>
<enabledscppacketmarking>false</enabledscppacketmarking>
<enableforensicscontactdata>true</enableforensicscontactdata>
<enablegroupcallpickup>false</enablegroupcallpickup>
<enablehuntgroup>false</enablehuntgroup>
<enablelocaladdressbooksearch>true</enablelocaladdressbooksearch>
<enableothercallpickup>false</enableothercallpickup>
<enablep2pdesktopshare>true</enablep2pdesktopshare>
<enablesavechattofile>true</enablesavechattofile>
<enablesipuridialling>false</enablesipuridialling>
<enabletelprotocolhandler>true</enabletelprotocolhandler>
<enabletelprotocolpopupwindow>true</enabletelprotocolpopupwindow>
<enablevideo>true</enablevideo>
<file_transfer_enabled>true</file_transfer_enabled>
<firstname>givenName</firstname>
<forcec2xdirectoryresolution>true</forcec2xdirectoryresolution>
<forcefontsmoothing>true</forcefontsmoothing>
<homephone>homePhone</homephone>
<initialphoneselection>softphone</initialphoneselection>
<lastname>sn</lastname>
<location>co</location>
<loginresource>multiResource</loginresource>
<meetings_enabled>true</meetings_enabled>
<mention_groupchat>true</mention_groupchat>
<mention_p2pchat>true</mention_p2pchat>
<mention_persistentchat>true</mention_persistentchat>
<minimumcharacterquery>3</minimumcharacterquery>
<mobilephone>mobile</mobilephone>
<nickname>Nickname</nickname>
<otherphone>otherTelephone</otherphone>
<persistent_chat_enabled>false</persistent_chat_enabled>
<photosource>thumbnailPhoto</photosource>
<photourisubstitutionenabled>false</photourisubstitutionenabled>
<postalcode>postalCode</postalcode>
<predictivesearchfilter>anr=</predictivesearchfilter>
<preventdeclineonhuntcall>false</preventdeclineonhuntcall>
<remoteaccess>ON</remoteaccess>
<screen_capture_enabled>true</screen_capture_enabled>
<searchtimeout>5</searchtimeout>
<servicesdomainssoemailprompt>ON</servicesdomainssoemailprompt>
<set_status_away_on_inactive>true</set_status_away_on_inactive>
<set_status_away_on_lock_os>true</set_status_away_on_lock_os>
<set_status_inactive_timeout>15</set_status_inactive_timeout>
<showcontactpictures>true</showcontactpictures>
<showofflinecontacts>true</showofflinecontacts>
<sipuri>msRTCSIP-PrimaryUserAddress</sipuri>
<spell_check_enabled>false</spell_check_enabled>
<start_client_on_start_os>false</start_client_on_start_os>
<startcallwithvideo>true</startcallwithvideo>
<state>st</state>
<streetaddress>streetAddress</streetaddress>
<telemetryenabled>true</telemetryenabled>
<telemetryenabledovercellulardata>true</telemetryenabledovercellulardata>
<telephony_enabled>true</telephony_enabled>
<title>title</title>
<usecucmgroupforcti>false</usecucmgroupforcti>
<useraccountname>sAMAccountName</useraccountname>
<userdefinedremotedestinations>false</userdefinedremotedestinations>
<usesecureconnection>1</usesecureconnection>
<usesipuritoresolvecontacts>false</usesipuritoresolvecontacts>
<usessl>0</usessl>
<usewildcards>0</usewildcards>
<usewindowscredentials>1</usewindowscredentials>
<voicemail_enabled>true</voicemail_enabled>
</CachedConfig>
</Jabber>
It looks like the file has businness phone set to ipphone.
Any suggestions?

Jabber for windows 9.7 photo issue

Hello,
I'm facing an issue with corporate photos on Jabber version 9.7. Before, with version 9.2 i had the same problem but after add an entry on the file jabber-config.xml the corporate photos were already shown.
What can be the cause for this behaviour with version 9.7?

Hi Amit,
Hope you're doing well. Guess the problem is solved. We installed this new version 9.7 of jabber on a machine with Windows XP OS. After reviewing the Cisco Jabber for Windows 9.7 Release Notes I noticed that the only available Operating Systems for jabber 9.7 are:
Operating System Support Cisco Jabber for Windows 9.7 supports the following operating systems:
•Windows 7 (32 bit and 64 bit)
•Windows 8 (32 bit and 64 bit). Note: Metro Interface and Windows 8 RT are not supported.
•Windows 8.1 (32 bit and 64 bit). Note: MediaNet (including deskphone video feature) does not currently support Windows 8.1
Thanks a lot!

Jabber for Windows On-Premises Deployment.

I´m deploying a solution of CUCM BE 8.6 with CUC 8.6 and CUPS 8.6. At this momento all is working on the CUCM and CUC. But i´m not sure if all is fine on the CUPS.
I have integrated all application whit an LDAP (Microsoft AD). Now I´m configuring Jabber for Windows and the users have IM and status monitoring (presence) working fine. But They need to have voice functionalities to make and recive calls.
I try to make call with jabber and using the pc to make call, but just can make calls; when some one try to call me, they receive a fast busy tone.
Then i tried to use jabber with an IP Communicator associated to the same user; and just in this scenario other users can call me.
The question is. On-premises deployments, jabber for windows requiere to have associated a desk phone or softphone to make and receive calls?, or i need to do some thing to give to jabber in self the ability de make and receive calls with out any other device associated?
Thanks.

Hi Chris, do you mean that in sofphone mode Jabber do no need the ip communicator to make an receive calls?
Becouse right now i have jabber and a CSF configured and associated to the user. But they can not receive calls, just can make calls.
Only when associate the ip communicator the user can receive calls.
Any idea of what could be happenning?
Thanks
Hello again,
I did some tests and a review of the configuration, but i can´t solve the issue.
the Users with jabber for windows can receive calls but they can not make if they do.
Only if they use an IP communicator associated to jabber client, they can make and receive calls
Must be jabber working by in self to make and receive calls, no matter if have or not associated a desk phone or softphone?
What do you think i need to verified?
I´m sending a file with screen shots to explain the issue.
thanks in advance

Jabber for windows 9.2.1 - InitialPhoneSelection doesn't work if configuration is in custom config file

Hi,
my customer wanted set InitialPhoneSelection to deskphone mode, when users firs run Jabber for Windows (ver. 9.2.1).
I created custom config (configurationfile=jabber-config-deskphone.xml) but it doesn't work.
Policies>
<InitialPhoneSelection>deskphone</InitialPhoneSelection>
</Policies>
I tested it couple times and at the end I tried put configuration to default jabber-config.xml and ... this functionality start working...
Could you check guys if you have same problem with custom config file? I think that it is bug. Maybe other option don't work in custom config file.
Thanks a lot
Pavel

Hi Pavel,
This setting is only when the client is installed and started by the user for the first time. After that the client will save the user preference (what was the phone selection when the user exited the client) and use it in subsequent logins.
Having said that, can you please specify in details how exactly you did your tests or maybe test again taking the above into consideration ?
Thanks,
Christos

Jabber for Windows- VM issue

I had configured Jabber for windows in windows 7, the problem is after logging into jabber client iam not able to get the "phone accounts" under options.
Iam able to call , and recieve calls but no voice mail. In the Jabber cleint diagnostic it shows username and password is wrong for voice mail.
If i have 'phone acounts' option in jabber client i could set username and password for voice mail. Iam able to telnet the unity server.
Any clue?
We have IM&Presence 9.0, CUCM 9.0
Jabber - 9.2
Tnx
Bobby

HI,
As Aron states - you can configure your client to use same login and password ID as other UC services. This will then mask the fields you see in your jabber client. This is great when you don't want your users to have to populate the fields. The less they have to do the better.
Check your Unity Connection system - is it AXL ot AD or neither ?
If you can, your better to use only one username / password across your UC environment. For now just check your setting for the VM service is not set .

Jabber for Windows 9.2.4 deskphone/softphone no connection

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