Jabber for Windows Can't Login

Hi,
I have Jabber for Windows 9.6.1 and IM and Presence Server 9.1.1. The problem is it says it cannot communicate with the server upon logging in. But if I typed a wrong username / password it says "Your username and password is not correct." Has anyone experienced this? I cannot open a TAC case because this is a demo only. Hope someone can help.
Thank you.

I have a similar problem. I have two production clusters that I support.
The first in running CUCM 8.6(2), without IM & Presence, and the second is running CUCM 9.1(2) with Presence 9.1(1).
The two clusters are georgrapphically dispersed, but are in the same domain. I've built a lab environment simulalating the first cluster, which is soon to be upgraded. As part of the upgrade, IM & Presence server will be added. EVentally, the two clusters will be able to Jabber each other. At present, we use WebEx Connect.
The lab environment has a CM, Unity, and a IM &P server. The License manager has been set up and a copy of my production licenses have been converted to CUWL, and are installed in the test environment. The lab envrionment is installed w/o DNS, and all servers are a) referenced by IP address, and b) on the same subnet.
My CM links to LDAP are complete, and I can see all of my AD users in CM, Unity, and IM&P.
Additionally, I have configured a local user in CM. I have both a local user and an AD user configured to a phone in an unused range. These two users are active and enabled.
I've created CSRs for the IM&P server and CM, and have imported my private CA certs as well as certs for tomcat,cups-xmpp, and ipsec. As far as I can tell, the required services are up.
For Jabber, I'm currently playng with 10.5.0 for Windows.When I attempt to login I'm told the username or is incorrect.

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I´m deploying a solution of CUCM BE 8.6 with CUC 8.6 and CUPS 8.6. At this momento all is working on the CUCM and CUC. But i´m not sure if all is fine on the CUPS.
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Hi Chris, do you mean that in sofphone mode Jabber do no need the ip communicator to make an receive calls?
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Thanks
Hello again,
I did some tests and a review of the configuration, but i can´t solve the issue.
the Users with jabber for windows can receive calls but they can not make if they do.
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I´m sending a file with screen shots to explain the issue.
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Hi all Jabber Experts,
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First of all, either you use CUCM 8.6 with CUPS 8.6, or you use CUCM 9.1 with IM&P 9.1, what you're mentioning is just impossible as they're not compatible and that's not supported.
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk

Jabber for Windows login to the IM&P but not to the CUCM

Hi,
I have Jabber for Windows, IM and Presence Server 10.5 and CUCM 10.5. The problem is it says it cannot communicate with the server upon logging in. But if I typed a wrong username / password it says "Your username and password is not correct."
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Using CUPC7/CUPC8.6 and Jabber for windows...unable to access voicemail.

Using CUPC7/CUPC8.6 and Jabber for windows...unable to access voicemail.
Setup includes CUCM9.0, Unity Connection 9.0, Presence 9.0....
steps taken to configure(and results acheived)
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It's not looking for your PIN - that is only used over DTMF-based interactions - it's looking for your CUC password. If the mailbox is synced from LDAP and you have LDAP Auth enabled on CUC, then this would be your AD password. If it's synced over AXL, not synced at all, or LDAP synced but without Auth, then there will be an alphanumeric password field on the mailbox under Edit > Change Passwords.
Please remember to rate helpful responses and identify helpful or correct answers.

Jabber for Windows openLDAP and Deskphone Control

Hello all
I have a new install of 9.1 CUCM, with CUCM IM and Presence. I'm trying to get Jabber 4 windows functioning with an openLDAP directory, and also get Deskphone control working. I suspect i missed something with the configuration as this 9.1 interface is a little different than i'm used to.
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Ok I have half of the problem resolved. I got Deskphone controll working with CTI.
Still working on the LDAP issue with openLDAP
My config file looks like so
<?xml version="1.0" encoding="utf-8"?>
   EDI
   1
   ldap.acme.ca
   389
   backup.acme.ca
   389
   0
   uid=voipldap,ou=Users,dc=acme,dc=ca
   password
   givenname
   (&(objectClass=inetOrgPerson)
   telephonenumber
   uid
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I got this from page 117 of this guide
http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_1/JABW_BK_CA48EE46_00_cisco-jabber-for-windows-administration.pdf
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Hi,
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Hi Daniel,
we have a Problem with AD-User and DeskPhone ...
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564 INFO [0x0000226c] [src\common\thread\WorkerThread.cpp(94)] [csf.ecc] [run] - Started thread: CtiConnection
564 DEBUG [0x0000226c] [utilities\socket\TcpSocketHelper.cpp(82)] [csf.ecc] [connect] - About to connect to 172.20.1.11
564 DEBUG [0x0000226c] [rc\deskphoneprovider\DPProvider.cpp(957)] [csf.ecc] [SendRequest] - CDPProvider::SendRequest, msg.sequenceNumber=1, pObject=0477A214, pdunames[msg.msgID]=PROVIDER_OPEN_REQUEST
564 DEBUG [0x0000226c] [rc\deskphoneprovider\DPProvider.cpp(967)] [csf.ecc] [SendRequest] - SendRequest setting msg.sequenceNumber to , msg.sequenceNumber=2
564 DEBUG [0x0000226c] [oneprovider\QBE\ProtocolElement.cpp(330)] [csf.ecc] [encode] - Message::encode: , msg.protoVersion=0x000e0000, msg.msgID=3, sizeof(Header)=32, fixedSize=108, varSize=90
564 DEBUG [0x0000226c] [rc\deskphoneprovider\DPProvider.cpp(973)] [csf.ecc] [SendRequest] - SendRequest Succeed., pdunames[msg.msgID]=PROVIDER_OPEN_REQUEST, msg.sequenceNumber=2
564 DEBUG [0x0000226c] [rc\deskphoneprovider\DPProvider.cpp(986)] [csf.ecc] [SendEvent] - CDPProvider::SendEvent, pObject=0477A210, nType=1001
564 DEBUG [0x0000226c] [rc\deskphoneprovider\DPProvider.cpp(919)] [csf.ecc] [OnEvent] - CDPProvider::OnEvent, pObject=0477A210, nType=1001, pvThis=0477A210
564 DEBUG [0x0000226c] [pper\DeskPhoneConnectionContext.cpp(317)] [csf.ecc] [ecc::DeskPhoneConnectionContext::OnProviderEventUpdated] - OnProviderEventUpdated(1001), state=STATE_INITIAL_LOGIN, loginstate=LOGINSTATE_OPENING
564 DEBUG [0x0000226c] [c\deskphoneprovider\DPProvider.cpp(1148)] [csf.ecc] [DispatchTheMessage] - CDPProvider::DispatchTheMessage, nPduNum=4, pduName=PROVIDER_OPEN_RESPONSE
564 DEBUG [0x0000226c] [c\deskphoneprovider\DPProvider.cpp(1232)] [csf.ecc] [DispatchTheMessage] - Received , pdunames[nPduNum]=PROVIDER_OPEN_RESPONSE, seqNum=2
564 DEBUG [0x0000226c] [rc\deskphoneprovider\DPProvider.cpp(267)] [csf.ecc] [HandleMessage] - CDPProvider::HandleMessage, nPduNum=4
564 DEBUG [0x0000226c] [rc\deskphoneprovider\DPProvider.cpp(407)] [csf.ecc] [HandleResponse_ProviderOpen] - CDPProvider::HandleResponse_ProviderOpen
564 DEBUG [0x0000226c] [oneprovider\QBE\ProtocolElement.cpp(360)] [csf.ecc] [decode] - Message::decode: , totalSize=107, type=0, magic=4294958557, msg.protoVersion=0x000e0000, pduNum=4, hdrSize=32, fixedSize=52, varSize=31
564 DEBUG [0x0000226c] [rc\deskphoneprovider\DPProvider.cpp(415)] [csf.ecc] [HandleResponse_ProviderOpen] - CUCM protocol version: , resp.getProtoVersion()=0x000e0000
564 WARN [0x0000226c] [c\deskphoneprovider\DPProvider.cpp(1026)] [csf.ecc] [ResetHeartbeatTimer] - m_heartbeatIntervalS not set, timeout not set.
845 DEBUG [0x0000226c] [c\deskphoneprovider\DPProvider.cpp(1148)] [csf.ecc] [DispatchTheMessage] - CDPProvider::DispatchTheMessage, nPduNum=126, pduName=PROVIDER_OPEN_COMPLETED_EVENT
845 DEBUG [0x0000226c] [c\deskphoneprovider\DPProvider.cpp(1290)] [csf.ecc] [DispatchTheMessage] - PDUTYPE_ProviderEvent or PDUTYPE_Heartbeat, nPduNum=126, pdunames[nPduNum]=PROVIDER_OPEN_COMPLETED_EVENT
845 DEBUG [0x0000226c] [rc\deskphoneprovider\DPProvider.cpp(267)] [csf.ecc] [HandleMessage] - CDPProvider::HandleMessage, nPduNum=126
845 DEBUG [0x0000226c] [rc\deskphoneprovider\DPProvider.cpp(488)] [csf.ecc] [HandleEvent_ProviderOpenCompleted] - CDPProvider::HandleEvent_ProviderOpenCompleted
845 DEBUG [0x0000226c] [oneprovider\QBE\ProtocolElement.cpp(360)] [csf.ecc] [decode] - Message::decode: , totalSize=161, type=0, magic=4294958557, msg.protoVersion=0x000e0000, pduNum=126, hdrSize=32, fixedSize=72, varSize=65
845 WARN [0x0000226c] [rc\deskphoneprovider\DPProvider.cpp(502)] [csf.ecc] [HandleEvent_ProviderOpenCompleted] - ProviderOpen failed: reason: 0x8ccc0060, Directory login failed - authentication failed.
845 DEBUG [0x0000226c] [rc\deskphoneprovider\DPProvider.cpp(986)] [csf.ecc] [SendEvent] - CDPProvider::SendEvent, pObject=0477A210, nType=1008
845 DEBUG [0x0000226c] [rc\deskphoneprovider\DPProvider.cpp(919)] [csf.ecc] [OnEvent] - CDPProvider::OnEvent, pObject=0477A210, nType=1008, pvThis=0477A210
845 DEBUG [0x0000226c] [pper\DeskPhoneConnectionContext.cpp(317)] [csf.ecc] [ecc::DeskPhoneConnectionContext::OnProviderEventUpdated] - OnProviderEventUpdated(1008), state=STATE_INITIAL_LOGIN, loginstate=LOGINSTATE_LOGGING_IN
845 DEBUG [0x0000226c] [pper\DeskPhoneConnectionContext.cpp(891)] [csf.ecc] [ecc::DeskPhoneConnectionContext::DPLogoutWorkItem::DPLogoutWorkItem] - create DPLogoutWorkItem
845 DEBUG [0x0000226c] [pper\DeskPhoneConnectionContext.cpp(892)] [csf.ecc] [ecc::DeskPhoneConnectionContext::DPLogoutWorkItem::DPLogoutWorkItem] - Setting _loginState = LOGINSTATE_DISCONNECTING
845 DEBUG [0x0000226c] [c\deskphonewrapper\CC_DPService.cpp(926)] [csf.ecc] [ecc::CC_DPService::raiseLoginFailure] - raiseLoginFailure(5)
845 DEBUG [0x000013a0] [pper\DeskPhoneConnectionContext.cpp(898)] [csf.ecc] [ecc::DeskPhoneConnectionContext::DPLogoutWorkItem::run] - DPLogoutWorkItem::run()
845 INFO [0x0000226c] [\deskphonewrapper\CC_DPService.cpp(1078)] [csf.ecc] [ecc::CC_DPService::notifyConnectionStatusObservers] - dispatching ConnectionStatus Change eIdle
845 DEBUG [0x00002788] [c\deskphonewrapper\CC_DPService.cpp(298)] [csf.ecc] [ecc::CC_DPService::start] - Finished waiting for deskphone to go in to service...
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845 DEBUG [0x000013a0] [rc\deskphoneprovider\DPProvider.cpp(957)] [csf.ecc] [SendRequest] - CDPProvider::SendRequest, msg.sequenceNumber=2, pObject=0477A214, pdunames[msg.msgID]=PROVIDER_CLOSE_REQUEST
845 ERROR [0x00002788] [control\CallControlManagerImpl.cpp(2025)] [csf.ecc] [ecc::CallControlManagerImpl::doConnect] - doConnect() returnCode : eDeviceRegAuthenticationFailure
845 DEBUG [0x000017a0] [elephonyservice\BackgroundWorker.cpp(35)] [csf-unified.telephony.BackgroundWorkerLogger] [BackgroundWorker::doTask] - Adding new task to BackgroundWorker. Task name is: TelephonyAdapter::onConnectionStatusChange
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845 DEBUG [0x000013a0] [rc\deskphoneprovider\DPProvider.cpp(967)] [csf.ecc] [SendRequest] - SendRequest setting msg.sequenceNumber to , msg.sequenceNumber=3
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845 DEBUG [0x000017a0] [common\processing\TaskDispatcher.cpp(29)] [TaskDispatcher] [Processing::TaskDispatcher::enqueue] - Enqueue TelephonyAdapter::onConnectionStatusChange - Queue Size: 9
845 DEBUG [0x0000226c] [c\deskphonevideo\DeskPhoneVideo.cpp(315)] [csf.ecc] [ecc::DeskPhoneVideo::stopCdp] - Stopping CDP
845 DEBUG [0x000013a0] [oneprovider\QBE\ProtocolElement.cpp(330)] [csf.ecc] [encode] - Message::encode: , msg.protoVersion=0x000e0000, msg.msgID=9, sizeof(Header)=32, fixedSize=4, varSize=0
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845 DEBUG [0x000013a0] [rc\deskphoneprovider\DPProvider.cpp(973)] [csf.ecc] [SendRequest] - SendRequest Succeed., pdunames[msg.msgID]=PROVIDER_CLOSE_REQUEST, msg.sequenceNumber=3
845 DEBUG [0x0000226c] [c\deskphonevideo\DeskPhoneVideo.cpp(318)] [csf.ecc] [ecc::DeskPhoneVideo::stopCdp] - CDP stopped
845 INFO [0x000017a0] [src\AccessoriesManager.cpp(234)] [csf.accessory.event] [accessory::AccessoriesManager::onConnectionStatusChange] - Received onConnectionStatusChange - eIdle
845 DEBUG [0x00002788] [pper\DeskPhoneConnectionContext.cpp(891)] [csf.ecc] [ecc::DeskPhoneConnectionContext::DPLogoutWorkItem::DPLogoutWorkItem] - create DPLogoutWorkItem
845 INFO [0x000013a0] [\deskphoneprovider\CtiConnection.cpp(49)] [csf.ecc] [stop] - CtiConnection::stop
Thanks,
Guennadi

Jabber for Windows and Ldap Contacts without CUPC license

Dear Sr:
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The idea is that some users on the ldap don't have jabber but we should be able to add them as a contact AND we dont want to use jabber licenses for those users or have Presence server to load balance those users.
We can add Microsoft contact as jabber contact with no issues...
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LDAP Authentication of End Users in CUCM is strongly recommended for CUPC/Jabber. When you login to CUPC/Jabber it authenticates against CUCM. If LDAP doesn't have the same password (i.e. CUCM isn't synced from LDAP) the client won't be able to do LDAP queries if using BDI. This is because it re-uses the same credentials when it attempts to bind to LDAP. If Jabber is configured for EDI, which is only even possible on Jabber for Windows running on domain-joined workstations, then this is not as critical since it would use the Windows ADSI API in the context of the logged-in user. Using EDI exclusively would rule out Jabber for Mac, iOS, Android, and Windows on a non-domain joined workstation though.
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Please remember to rate helpful responses and identify helpful or correct answers.

Jabber for Windows Install

We are deploying Jabber for windows for a customer. Without any jabber-config.xml uploaded the users are able to login without issue and they can search the corporate directory, get images....etc.
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<alertonavailableenabled>true</alertonavailableenabled>
<allowusercustomtabs>false</allowusercustomtabs>
<basefilter>(&(objectCategory=person))</basefilter>
<bdibasefilter>(&(objectCategory=person))</bdibasefilter>
<bdibdiuseranr>true</bdibdiuseranr>
<bdibusinessphone>ipphone</bdibusinessphone>
<bdicity>l</bdicity>
<bdicommonname>cn</bdicommonname>
<bdicompanyname>company</bdicompanyname>
<bdidisablesecondarynumberlookups>0</bdidisablesecondarynumberlookups>
<bdidisplayname>displayName</bdidisplayname>
<bdidomainname>userPrincipalName</bdidomainname>
<bdiemailaddress>mail</bdiemailaddress>
<bdienabletls>0</bdienabletls>
<bdifirstname>givenName</bdifirstname>
<bdihomephone>homePhone</bdihomephone>
<bdilastname>sn</bdilastname>
<bdilocation>co</bdilocation>
<bdiminimumcharacterquery>3</bdiminimumcharacterquery>
<bdimobilephone>mobile</bdimobilephone>
<bdinickname>Nickname</bdinickname>
<bdiotherphone>otherTelephone</bdiotherphone>
<bdiphotosource>thumbnailPhoto</bdiphotosource>
<bdiphotourisubstitutionenabled>false</bdiphotourisubstitutionenabled>
<bdipostalcode>postalCode</bdipostalcode>
<bdipredictivesearchfilter>anr=</bdipredictivesearchfilter>
<bdisearchtimeout>5</bdisearchtimeout>
<bdisipuri>msRTCSIP-PrimaryUserAddress</bdisipuri>
<bdistate>st</bdistate>
<bdistreetaddress>streetAddress</bdistreetaddress>
<bdititle>title</bdititle>
<bdiuseraccountname>sAMAccountName</bdiuseraccountname>
<bdiuseranr>true</bdiuseranr>
<bdiusesecureconnection>1</bdiusesecureconnection>
<bdiusesipuritoresolvecontacts>false</bdiusesipuritoresolvecontacts>
<bdiusewildcards>0</bdiusewildcards>
<businessphone>ipphone</businessphone>
<callhistory_expire_days>180</callhistory_expire_days>
<city>l</city>
<commonname>cn</commonname>
<companyname>company</companyname>
<connectiontype>0</connectiontype>
<ctiwindowbehavior>OnCall</ctiwindowbehavior>
<customize_phone_server>false</customize_phone_server>
<customize_voicemail_server>false</customize_voicemail_server>
<directoryservertype>EDI</directoryservertype>
<disable_im_history>false</disable_im_history>
<disablesecondarynumberlookups>0</disablesecondarynumberlookups>
<disallow_file_transfer_on_mobile>false</disallow_file_transfer_on_mobile>
<displayname>displayName</displayname>
<dockedwindowposition>TopCenter</dockedwindowposition>
<dockedwindowvisible>true</dockedwindowvisible>
<domainname>userPrincipalName</domainname>
<emailaddress>mail</emailaddress>
<enableaccessoriesmanager>false</enableaccessoriesmanager>
<enablebfcpvideodesktopshare>true</enablebfcpvideodesktopshare>
<enablecallpickup>false</enablecallpickup>
<enabledscppacketmarking>false</enabledscppacketmarking>
<enableforensicscontactdata>true</enableforensicscontactdata>
<enablegroupcallpickup>false</enablegroupcallpickup>
<enablehuntgroup>false</enablehuntgroup>
<enablelocaladdressbooksearch>true</enablelocaladdressbooksearch>
<enableothercallpickup>false</enableothercallpickup>
<enablep2pdesktopshare>true</enablep2pdesktopshare>
<enablesavechattofile>true</enablesavechattofile>
<enablesipuridialling>false</enablesipuridialling>
<enabletelprotocolhandler>true</enabletelprotocolhandler>
<enabletelprotocolpopupwindow>true</enabletelprotocolpopupwindow>
<enablevideo>true</enablevideo>
<file_transfer_enabled>true</file_transfer_enabled>
<firstname>givenName</firstname>
<forcec2xdirectoryresolution>true</forcec2xdirectoryresolution>
<forcefontsmoothing>true</forcefontsmoothing>
<homephone>homePhone</homephone>
<initialphoneselection>softphone</initialphoneselection>
<lastname>sn</lastname>
<location>co</location>
<loginresource>multiResource</loginresource>
<meetings_enabled>true</meetings_enabled>
<mention_groupchat>true</mention_groupchat>
<mention_p2pchat>true</mention_p2pchat>
<mention_persistentchat>true</mention_persistentchat>
<minimumcharacterquery>3</minimumcharacterquery>
<mobilephone>mobile</mobilephone>
<nickname>Nickname</nickname>
<otherphone>otherTelephone</otherphone>
<persistent_chat_enabled>false</persistent_chat_enabled>
<photosource>thumbnailPhoto</photosource>
<photourisubstitutionenabled>false</photourisubstitutionenabled>
<postalcode>postalCode</postalcode>
<predictivesearchfilter>anr=</predictivesearchfilter>
<preventdeclineonhuntcall>false</preventdeclineonhuntcall>
<remoteaccess>ON</remoteaccess>
<screen_capture_enabled>true</screen_capture_enabled>
<searchtimeout>5</searchtimeout>
<servicesdomainssoemailprompt>ON</servicesdomainssoemailprompt>
<set_status_away_on_inactive>true</set_status_away_on_inactive>
<set_status_away_on_lock_os>true</set_status_away_on_lock_os>
<set_status_inactive_timeout>15</set_status_inactive_timeout>
<showcontactpictures>true</showcontactpictures>
<showofflinecontacts>true</showofflinecontacts>
<sipuri>msRTCSIP-PrimaryUserAddress</sipuri>
<spell_check_enabled>false</spell_check_enabled>
<start_client_on_start_os>false</start_client_on_start_os>
<startcallwithvideo>true</startcallwithvideo>
<state>st</state>
<streetaddress>streetAddress</streetaddress>
<telemetryenabled>true</telemetryenabled>
<telemetryenabledovercellulardata>true</telemetryenabledovercellulardata>
<telephony_enabled>true</telephony_enabled>
<title>title</title>
<usecucmgroupforcti>false</usecucmgroupforcti>
<useraccountname>sAMAccountName</useraccountname>
<userdefinedremotedestinations>false</userdefinedremotedestinations>
<usesecureconnection>1</usesecureconnection>
<usesipuritoresolvecontacts>false</usesipuritoresolvecontacts>
<usessl>0</usessl>
<usewildcards>0</usewildcards>
<usewindowscredentials>1</usewindowscredentials>
<voicemail_enabled>true</voicemail_enabled>
</CachedConfig>
</Jabber>
It looks like the file has businness phone set to ipphone.
Any suggestions?

Jabber for windows only allows the logged-in AD user to log into his jabber account only

Hello gang,
I have this strange issue with jabber for windows 10.5. So if you log into a pc with your microsoft active directory domain account and try to log into jabber with the same user credentials, you can log-in fine. However, if you try to log into another jabber account that is different from the AD account that you are logged into the pc with, you will not be able to log into jabber. You will just get an error from jabber that says that your credentials are incorrect. I actually deleted the jabber folders in the local and roming data folders, thinking that maybe it was caching the password but even that did not help.
Has anyone seen this problem before?

I've also experienced this. If you are logged in as a local user on the computer you can switch to any other Jabber user, but if you are logged into your computer with a domain/AD account you cannot login as a different user, only the domain user that is signed into the computer can login to Jabber. Does anybody know of a workaround or fix? Is this a setting that can be changed?

Jabber for Windows Can't Login

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