Jabber for windows can't play voice mail

hello everyone....
i config jabber with Unity Connection
now i can receive a voice mail form jabber ,all is right ..but i can't play it
if i login the voice mail i can hear the voice mail......only can't play form jabber ...
my jabber client is 9.2 and CUCM 9.1 Unity Connection 8.62 CUPS 9.1

We have the same problem with Jabber for Windows 9.2.
It is interesting that the voicemail feature seems to work for a few seconds when the client starts up. At this time I can see all of voice mails, and the number of unread voicemails shows as a number where the voicemail icon is, but then they all disappear. The voicemail tab then shows the message, "Cisco Jabber is not connected to your voicemail server".
The 'Call voicemail' button works.
I understand that our server has been setup for TLS, and that the voicemail tab in Jabber for Windows 9.1.5 works.

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