Jabber for windows login issue

Issue is when the users launch the Jabber client it opens up with the Default page for entering the Server Details as if it was 1st time login. This is happenng evrytime for every user.
Please Help !

The details are stored in C:\Users\\AppData\Local\Cisco\Unified Communications. The user needs to have write access to that folder and the contents need to persist between logins. If it's a VDI session (or similar) that erases all changes at logoff, you'll have this problem.
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Jabber for Windows- VM issue

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Iam able to call , and recieve calls but no voice mail. In the Jabber cleint diagnostic it shows username and password is wrong for voice mail.
If i have 'phone acounts' option in jabber client i could set username and password for voice mail. Iam able to telnet the unity server.
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Jabber - 9.2
Tnx
Bobby

HI,
As Aron states - you can configure your client to use same login and password ID as other UC services. This will then mask the fields you see in your jabber client. This is great when you don't want your users to have to populate the fields. The less they have to do the better.
Check your Unity Connection system - is it AXL ot AD or neither ?
If you can, your better to use only one username / password across your UC environment. For now just check your setting for the VM service is not set .

Cisco Jabber for Windows Voicemail issue

At this I'm in processing of implementation Cisco Jabber UC solution for big Company.
I use CUCM 9.1.2, Cisco IM and Presence 9.1.2, CUC 9.1.2, Cisco Jabber for Windows 9.6.1.
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Have you configured the UC Service profile on CUCM with both Voicemail server and mailbox servers?

Jabber for Windows login to the IM&P but not to the CUCM

Hi,
I have Jabber for Windows, IM and Presence Server 10.5 and CUCM 10.5. The problem is it says it cannot communicate with the server upon logging in. But if I typed a wrong username / password it says "Your username and password is not correct."
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I've create CSFMGUIDO device with password 12345. When I logon to the CUCM with the following credentials: mguido - 12345 it says "Unable to communicate with the server". When I logon to the CUCM with the following credentials: mguido - 00000 it says "Username and password is not correct".
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Has anyone experienced this?
Hope someone can help.
Thank you.

J4W does rely very heavily on DNS, you should at least all required entries to hosts and lmhosts.
How are your servers defined under system -> server??
Are you able to log into UCMuser page??
Have you properly configured all user/device/line association, and created the necessary service profiles???

Jabber for Windows Login failed with - "Must change at Next Login" for CUCM Authentication

Jabber for Windows users cannot login when "User Must Change at Next Login" is selected in the CUCM credential Policy
I found this Bug-ID: CSCuh84476
https://tools.cisco.com/bugsearch/bug/CSCuh84476
We use Jabber for Windows 9.7.4!
I just want to know if there are other users have the same problem and which workaround they applied.
I’m currently testing a User with different Policy credentials (Credentials expire after 1 day).
I think this will also lead to a “username or password wrong”-popup but tomorrow I will see it myself ;)
The planed workaround for us will be to set the “User Must Change at Next Login ” option and the users first have to login at UCM-Userpage to change their initial password.
BTW: Maybe somebody from Cisco know when this get fixed?
Best regards
Franz

J4W does rely very heavily on DNS, you should at least all required entries to hosts and lmhosts.
How are your servers defined under system -> server??
Are you able to log into UCMuser page??
Have you properly configured all user/device/line association, and created the necessary service profiles???

Jabber for Windows / iPhone - issue with photo and search

Dear community,
I have an issue regarding Cisco Jabber for Windows as well as iPhone & iPad.
I recently upgraded our Call Manager infrastructure from 8.6.5 to 10.0. Along with that, I wanted to rollout the new Jabber for Windows (9.7.2) because now we use a very old version (9.2.1).
After I upgraded my test client, I noticed that the user photos (which are retrieved from active directory) were gone.
So for the first time, I decided to modify the the jabber-config.xml (I attatched the two different versions).
I used the jabber config generator to create the new version: https://supportforums.cisco.com/document/106926/jabber-config-file-generator
My attempt is to achive these goals:
1) I want one config file which is working with Jabber for Windows, iPhone & iPad, Android as well as Jabber for Mac
2) I want a secure connection from the client to our directory server
3) I want to retrieve the user photos from the active directory user (attribute thumbnailPhoto)
4) Jabber should find only users which are a member of the active directory group "example" (example is a nested group which contains several users and at least _one_ other group). Until now, the whole active directory was searched for users/contacts.
So far, 1) and 2) seems to work fine. 3) and 4) are the troublemakers and I really don't no why.
Can somebody help me?
Best regards,
René

Look at this thread. You can find the answer there.
https://supportforums.cisco.com/discussion/12241391/ldap-contacts-and-photos-jabber-ipad-iphone-and-android-not-working
First I had to uncheck "Use UDS for Contact Resolution" and then I had to create a new jabber-config.xml and upload it to the TFTP server.
But there are a few limitations you have to deal with. But I have mentioned that in the other thread.

Jabber for Windows Registration Issue

I have been facing issue with J4W registration and display error "no connection to server". Following is the version detail:-
Version CUCM and IM&P---> (10.5.2)
On-Premises login
During analysis, i found 2 things in logs:-
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2). While signing into presence "OnLoginError: (data=0) LERR_JABBER_UNREACHABLE <16>: "
[rc\cert\common\BaseCertVerifier.cpp(250)] [csf.cert.] [cert::BaseCertVerifier::checkIdentity] - About to verify the Subject Alt Name.
[ls\src\cert\common\CertVerifier.cpp(154)] [csf.cert] [cert::CertVerifier::checkIdentifier] - Verifying identity '162.20.10.30'
[rc\cert\utils\AltNameParserImpl.cpp(349)] [csf.cert.utils] [cert::AltNameParserImpl::verify] - Looking for match with 162.20.10.30
[rc\cert\utils\AltNameParserImpl.cpp(400)] [csf.cert.utils] [cert::AltNameParserImpl::verify] - No Match Found
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Attached is the log file and snapshot of IM&P.
- See more at: https://supportforums.cisco.com/discussion/12490406/jabber-windows-registration-issue#sthash.E2wXb4iJ.dpuf

Nishant,
Sorry for the late reply. You may well have resolved this by now, if you have can I suggest that you update the post with the resolution so others may benefit.
Looking at the logs, I can see that Jabber is trying to login to the IMP server below, but its returning server unreachable error.
Signing into Presence Server. Server: 162.20.10.30, login mode: ON_PREM, result: 0
[IMPStackCap::Login::OnLoginError] - ****************************************************************
[IMPStackCap::Login::OnLoginError] - OnLoginError: (data=0) LERR_JABBER_UNREACHABLE <16>:
[IMPStackCap::Login::OnLoginError] - ****************************************************************
We will need to look at the IMP logs to know what is going on. Let me know if you still need help with this.

Cisco Jabber for Windows Certificate Issues

Hi,
I have configured a Cisco Jabber with device security mode "Encrypted". Once I use this mode I am getting a error message in Cisco Jabber as:
"The certificate enrollment for secure computer calling has not been activated. Contact your system administrator."
The softphone feature is not working because of this.
Do you have any fix for this issue?
Thanks,
VJ

Hi Jonathan,
I have one more issue with Cisco Jabber using authentication string. The authentication string works fine with the Jabber and softphone functionality is working.
Now the problem is: if the single user has two Jabber clients, one installed on laptop and second on desktop, the authentication string window is presented to the jabber client which logs in first. For example is I login from my laptop the window pops up to enter the authentication string. But now when I open the Jabber on my desktop it doesn't give me option to enter the authentication string and the softphone doesn't work.
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Cisco Jabber for windows directory issue

Hello ,
i have cucm 9x and cup 9.x ,
Cisco jabber is showing directory but its all user from MS out look User not LDAP user and also user and on Jabber client connection window Directory is showing not connected .
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J4W does NOT use the directory info that you configure in CUCM as a UC service, it relies on the domain info from the machine you're logging in as default, or the config from the .xml file.
If you cannot connect to the directory, make sure there's nothing blocking the communication, and that your configuration is correct.

Jabber for Windows 9.2 deskphone control issue

Hi experts,
I'm having a problem with the newly installed Jabber for Windows 9.2.0. When I click on the bottom right "control phone" and select my Cisco 7941 it fails. I tried restarting the Cisco CTIManager service with no luck.
Deployment:
IM&Presence: cloud (Webex service)
CUCM version: 8.6(2a)
LDAP integration: full (with authentication)
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Davide,
I know i am kind of late to the party on this one but i have fixed my issue and wanted to give you the information to see if this will work for you. If this is even still an issue?
I too had the same issue and just like you i confirmed everything was correct however I discovered something when I was looking into my End User profile on the CUCM. I had originally swapped my 7971 phone with a new 8945 phone and I had both phones associated with my line for a while before I removed the old 7971.
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To make sure I didn't have any Jabber client issues after doing this i signed out of my Jabber client and deleted the local system profile for the Jabber client and then signed back into Jabber and let it recreate the profile. Once that was done i have not had any issues with my Jabber client controlling my phone and all functions work perfectly.
Hope this helps...

Jabber for Windows Can't Login

Hi,
I have Jabber for Windows 9.6.1 and IM and Presence Server 9.1.1. The problem is it says it cannot communicate with the server upon logging in. But if I typed a wrong username / password it says "Your username and password is not correct." Has anyone experienced this? I cannot open a TAC case because this is a demo only. Hope someone can help.
Thank you.

I have a similar problem. I have two production clusters that I support.
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Jabber for Windows - Outlook Meeting integration issue/questions

Hi,
A couple of questions if anyone else has experienced or can answer:
1. When you turn on Jabber it appears in the trace file to create a transitionlist of meetings in your calendar for the next four hours. Eg if meeting 8-9 it will show 8:00 BUSY
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Hi Mal,
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Regarding (2), Jabber for windows does noot support Office 2003. List of supported MS Office applications is listed in Jabber for Windows administration guide.
http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_0_1/b_jabber_win_icg_chapter_01000.html#reference_AC2F9334FEC54DA98861EB52944C6F08
Thanks,
Maqsood

Jabber for windows 9.7 photo issue

Hello,
I'm facing an issue with corporate photos on Jabber version 9.7. Before, with version 9.2 i had the same problem but after add an entry on the file jabber-config.xml the corporate photos were already shown.
What can be the cause for this behaviour with version 9.7?

Hi Amit,
Hope you're doing well. Guess the problem is solved. We installed this new version 9.7 of jabber on a machine with Windows XP OS. After reviewing the Cisco Jabber for Windows 9.7 Release Notes I noticed that the only available Operating Systems for jabber 9.7 are:
Operating System Support Cisco Jabber for Windows 9.7 supports the following operating systems:
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Thanks a lot!

Jabber for Windows - Flip between WebEx and CUPS logins

I am running Jabber for Windows 9.0.5
I want to flip between my CUPS install in my lab and a WebEx Connect instance we are testing. I can get it logged into my CUPS instance but when I go to File -- Connection Settings and choose WebEx, it will not login. I tried specifying the server but I don't know what the URL would be. The one in the default is
https://loginp.webexconnect.com/cas/auth.do
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http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps6836/ps12511/data_sheet_c78-704195.html&ei=6J-AUK8yjJOzBtLFgbAK&usg=AFQjCNFQ_n2Ih1yyFi_LQry4M_5E0ba-uA&sig2=v0-ta4tEtjZMzU6hC3Vf0A

Hello, Josh!
You can switch the config of J4W by altering the Connection Settings under the File menu before you log in. On my Jabber client, I selected the Cisco WebEx server type and left the login server address by checking the default server option. Make sure you log into WebEx Messenger (formerly WebEx Connect) using your complete email name (in my case, [email protected]) and your WebEx Messenger IM password (not necessarily same as WebEx Meeting Center credentials). I don't know the startup process for J4W, so I don't know how this works with the default server option. I'll follow up, though, as I know I saw a post that addresses this.

Jabber for Windows Voicemail Playback Issue

Hi,
I have Jabber for Windows installed and voicemail is working ok but when I playback a voicemail from the Jabber client the MWI light does not go out on the phone. If you do the opposite ie listen to a new voicemail through the phone the new message indicator goes out on jabber.
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Thanks for you time
Regards
Neil

Hi Neil,
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- Colin

Jabber for windows login issue

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