Jabber for Windows On Premise Webex Integration

Hi,
I just upgraded to 9.0.4 and am having an issue integrating Webex into Jabber. Our Webex meeting center site is SSO enabled. In jabber, when I attempt to setup my meetings account I get the below message:
I've tried clicking the edit button and specifying various forms of my domain credentials with no luck. I also see the below blurb in the jabber for windows environment configuration guide:
Does that message mean that Jabber does not support a SSO enabled Webex meeting center site?
Thanks,
Dave

That's correct, sorry.
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Jabber for Windows On-Premises Deployment.

I´m deploying a solution of CUCM BE 8.6 with CUC 8.6 and CUPS 8.6. At this momento all is working on the CUCM and CUC. But i´m not sure if all is fine on the CUPS.
I have integrated all application whit an LDAP (Microsoft AD). Now I´m configuring Jabber for Windows and the users have IM and status monitoring (presence) working fine. But They need to have voice functionalities to make and recive calls.
I try to make call with jabber and using the pc to make call, but just can make calls; when some one try to call me, they receive a fast busy tone.
Then i tried to use jabber with an IP Communicator associated to the same user; and just in this scenario other users can call me.
The question is. On-premises deployments, jabber for windows requiere to have associated a desk phone or softphone to make and receive calls?, or i need to do some thing to give to jabber in self the ability de make and receive calls with out any other device associated?
Thanks.

Hi Chris, do you mean that in sofphone mode Jabber do no need the ip communicator to make an receive calls?
Becouse right now i have jabber and a CSF configured and associated to the user. But they can not receive calls, just can make calls.
Only when associate the ip communicator the user can receive calls.
Any idea of what could be happenning?
Thanks
Hello again,
I did some tests and a review of the configuration, but i can´t solve the issue.
the Users with jabber for windows can receive calls but they can not make if they do.
Only if they use an IP communicator associated to jabber client, they can make and receive calls
Must be jabber working by in self to make and receive calls, no matter if have or not associated a desk phone or softphone?
What do you think i need to verified?
I´m sending a file with screen shots to explain the issue.
thanks in advance

Jabber for Windows - Flip between WebEx and CUPS logins

I am running Jabber for Windows 9.0.5
I want to flip between my CUPS install in my lab and a WebEx Connect instance we are testing. I can get it logged into my CUPS instance but when I go to File -- Connection Settings and choose WebEx, it will not login. I tried specifying the server but I don't know what the URL would be. The one in the default is
https://loginp.webexconnect.com/cas/auth.do
But that seems to not work.
How do I get Jabber for windows to login to my Connect account? Maybe it's not supposed to but I thought this was the on-demand version of Jabber that is documented here
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps6836/ps12511/data_sheet_c78-704195.html&ei=6J-AUK8yjJOzBtLFgbAK&usg=AFQjCNFQ_n2Ih1yyFi_LQry4M_5E0ba-uA&sig2=v0-ta4tEtjZMzU6hC3Vf0A

Hello, Josh!
You can switch the config of J4W by altering the Connection Settings under the File menu before you log in. On my Jabber client, I selected the Cisco WebEx server type and left the login server address by checking the default server option. Make sure you log into WebEx Messenger (formerly WebEx Connect) using your complete email name (in my case, [email protected]) and your WebEx Messenger IM password (not necessarily same as WebEx Meeting Center credentials). I don't know the startup process for J4W, so I don't know how this works with the default server option. I'll follow up, though, as I know I saw a post that addresses this.

Jabber for Windows SSO

I'm using Jabber for Windows with a Webex backend for IM&P with CUCM and Unity Connection on-site.
It looks like I can use SSO for logging into Webex with Jabber but I wanted to confirm if it will also work for logging into CUCM with the phone services account as well as for logging into Unity Connection for IMAP so that our users don't have to enter the phone services or voicemail account details manually.
Any thoughts?
Thanks,
Brian Meade

Hi Eric,
No specific configuration is done on CWMS for Jabber for Windows integration. All this is done on Jabber side. I would advise you to reach out to Jabber Clients community or open a TAC ticket with Jabber for Windows team.
-Dejan

Jabber for Windows 9.1 and WebEx Voicemail Tab

Guys
we are using both Jabber for Windows (9.1) and WebEx connect clients. both connect to WebEx cloud services. when we use WebEx connect we have all features including voicemail but when we use Jabber for Windows there isnt any voicemail option at all present.
both are doing phone integration and everything else is working fine.
Now when we do the same for our andriod tablets we have the option for voicemail.
i understand that there are several feature differences but based on the searches ive been doing, voicemail should be present and i havent actually seen anyone having this problem. Note, this is using WebEx not CUPS.
i know im probably missing something completely here.
thanks again

Do these users all have a conferencing profile assigned to them in CUCM (9.0) or CUPS (8.x)?
Regards,
Erik
Sent from Cisco Technical Support iPad App

Failed to sign on the WEBEX server on jabber for windows 9.2.6

hi,
just wanna intergrate Jabber for windows with Webex meeting feature, but failed
i hvae intergrate CUCM 8.6.2 CUPS 8.6.4 & CUC 8.6.2 now ,
and the jabber client （version 9.2.6）has the feature with IM, aduio & video call , voice mail .
but the client seems failed to got the certificate form the webex server.
less configrue guide or deployment guide about how to intergraed cwms 1.5 with cups 8.6 and cucm 8.6 can i found
anyone can help me ?
really thanks!!!!
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need help
Qiyu Bao 编写:need help！！！！need help！！！！

Jabber for Windows - without LDAP integrated with CUCM Jabber UDS - NO PEOPLE CAN SEARCH

Hi all Jabber Experts,
I have the CUCM, which is the versin 8.6 and the Presence Server, which is the version 8.6, that is not integrated the LDAP, but I want to deploy the Jabber for Windows.
So I would use the UDS to deploy the Jabber for Windows (modified the XML and uploaded to the CUCM TFTP server).
Finally, that can login the users, which is manually added from CUCM.
But I cannot search other users from the Bubby List. Any idea for that?

First of all, either you use CUCM 8.6 with CUPS 8.6, or you use CUCM 9.1 with IM&P 9.1, what you're mentioning is just impossible as they're not compatible and that's not supported.
HTH
java
if this helps, please rate
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Jabber For Windows - Calender Integration Option on deployment

We're about to roll out Jabber for Windows to several hundred clients, and have an issue with the Outlook Integration option setting. Our users are migrating from Lotus Notes to Microsoft Outlook and once migrated to Outlook, will get Jabber for Windows. The problem we have is when installing Jabber for Windows, in many cases it takes IBM Lotus Notes as the default calendar integration, instead of Microsoft Outlook. (Notes is left on users pc as they still need to use Notes to access some backend databases)
We will have to issue intructions to users to go in to File>Otions>Integration and make sure Microsoft Outlook is selected, but past experience tells us they won't actually read them!
Does anyone know any way of setting on option on deployment to ensure Microsoft Outlook is selected ?
Thanks
Kelvin

Hi David,
there is an known issue where default MAPI file can't be opened on some PCs. To confirm this - we would need PRT from computer where issue can be reproduced.
If you still have same problem then create a problem report (Start menu > Cisco Jabber > Cisco Jabber Problem Report) and attach with this thread. If you are not comfortable to attach report here, then raise a TAC case for further assistance.
Regards,
Nebojsa

Jabber for Windows 9.0.1 on WebEx Connect Admin

When will the Jabber for Windows 9.0.1 client be on the WebEx Connect Admin web site for controlled upgrade of the clients?

Jabber for Windows 9.0(1) will not be posted automatically for all customers.
An internal communication will be issued to all internal CSM's and PSM's in the next couple of days explaining the exact procedure for requesting access to the client and how to raise the ops request to make it available for the customer org in question ... so reach out to the your Partner manager to understand that procedure and to enable access for your customers.
Regards,
John

Jabber for Windows - Outlook Meeting integration issue/questions

Hi,
A couple of questions if anyone else has experienced or can answer:
1. When you turn on Jabber it appears in the trace file to create a transitionlist of meetings in your calendar for the next four hours. Eg if meeting 8-9 it will show 8:00 BUSY
9:00 FREE
and this works ok. This transitionlist also seems to update each time a status change occurs from what I have observed.
The problem we seem to have is if I open Jabber at 7.45am and have a meeting 8 - 9 then it shows "In a meeting", then if I create a meeting at 9.15am for 10am-10.30am, the meeting status does not change as it seems to operate of the four hour transitionlist. I have the setting in the CUPS server for exchange sync to happen every twenty minutes, but this does not seem to update.
I'm be focussing on the wrong area but basically not all calendar appt's update status in Jabber, especially the one's created within the four hour pperiod.
2. To have the presence status of a person in an Outlook email address field, do you need 2010 or does it work with prior versions, we currently operate 2003. I have configured the SIP component in AD, but no status or click to call facility from Outlook.
Thanks in advance
Mal

Hi Mal,
Thanks for your post. Issue (1) sounds like a configuration issue in your setup. Please open a TAC case for further assistance.
Regarding (2), Jabber for windows does noot support Office 2003. List of supported MS Office applications is listed in Jabber for Windows administration guide.
http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_0_1/b_jabber_win_icg_chapter_01000.html#reference_AC2F9334FEC54DA98861EB52944C6F08
Thanks,
Maqsood

Jabber for Windows 9.2 deskphone control issue

Hi experts,
I'm having a problem with the newly installed Jabber for Windows 9.2.0. When I click on the bottom right "control phone" and select my Cisco 7941 it fails. I tried restarting the Cisco CTIManager service with no luck.
Deployment:
IM&Presence: cloud (Webex service)
CUCM version: 8.6(2a)
LDAP integration: full (with authentication)
Deskphone control was working prior the upgrade of Jabber for Windows. Everything else remained the same version.
Using Jabber softphone as a client still works fine.
CUCM ENd User is correctly configured.
Wireshark trace of my Jabber for Windows 9.2 client communicating with CUCM when attempting to control my deskphone shows the following:
Username: filippo.zangheri
Password: checked three times (it is correct because Jabber softphone works fine).
Any hint?
Thanks.
Filippo

Davide,
I know i am kind of late to the party on this one but i have fixed my issue and wanted to give you the information to see if this will work for you. If this is even still an issue?
I too had the same issue and just like you i confirmed everything was correct however I discovered something when I was looking into my End User profile on the CUCM. I had originally swapped my 7971 phone with a new 8945 phone and I had both phones associated with my line for a while before I removed the old 7971.
My End User profile still had both phones associated with my number even though the 7971 phone had been removed from my line. This was not allowing the CTI to connect to my 8945 phone or allow my jabber client to "Control Phone" properly because it couldn't figure out which phone to control. I went into the CUCM and physically deleted the 7971 phone from the system which released the associated phone in my End User profile. Once I did that, I "Control Phone" in my Jabber client and voila it worked like a charm!
To make sure I didn't have any Jabber client issues after doing this i signed out of my Jabber client and deleted the local system profile for the Jabber client and then signed back into Jabber and let it recreate the profile. Once that was done i have not had any issues with my Jabber client controlling my phone and all functions work perfectly.
Hope this helps...

Jabber for Windows SSO with CWMS

We've configured our WebEx Meetings Server 2.0 for SSO with ADFS 3.0 and it works in various browsers. The docs for Jabber for Windows say that it can do SSO to WebEx Meetings Server but there are no details in the configuration guide and I haven't been able to get it to work. After I turn on SSO, Jabber won't authenticate with the Meetings Server. All the guide says is
If you configure SSO with Cisco WebEx Meetings Server, Cisco Jabber can seamlessly integrate with the SSO environment. In this case, you do not need to specify credentials in order for users to authenticate with Cisco WebEx Meetings Server.
Any ideas?

Hi Eric,
No specific configuration is done on CWMS for Jabber for Windows integration. All this is done on Jabber side. I would advise you to reach out to Jabber Clients community or open a TAC ticket with Jabber for Windows team.
-Dejan

Cisco Jabber for Windows Voicemail issue

At this I'm in processing of implementation Cisco Jabber UC solution for big Company.
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than this message is arrived only him Cisco IP Phone, but not in him Cisco Jabber.
From Cisco Jabber Connectivity status in help menu I see that VoiceMail service is successfully connected
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Have you configured the UC Service profile on CUCM with both Voicemail server and mailbox servers?

Jabber for Windows - wildcard search against LDAP directory

Hi all,
I have set up an on premise environment with CUCM, CUPS and a 3rd party LDAP Directory. For CUPC everything is working fine. For Jabber for Windows it took me some time to find the correct jabber-config.xml settings to make it working.
At the moment I am able to search the LDAP Directory, but I have to write the complete Name, i.e. "Miller, John", in the search field. If I try it with "Miller" only, I get no results for my search.
I played arround with the <UseWildcards>0</UseWildcards> tag without any changes in the behaviour.
Is there anybody who can help?
Best regards
Manfred

Hi Manfred,
Jabber for Windows has been tested with following directory services:
Supported Directories
Microsoft Active Directory 2003
Microsoft Active Directory 2008
Cisco Unified Communications Manager User Data Service UDS is supported on Cisco Unified Communications Manager version 8.6.2 or later.
OpenLDAP
The behavior you are seeing could be related to interop issues. I suggest to open a TAC case for further assistance.
Thanks,
Maqsood

Jabber for Windows 9.1.0 no contact lists are added

Hi,
We are using Jabber for Windows 9.1.0, we are surprised to see that contact list is empty. Do we need to manually add all the users? We have Presence server integrated with LDAP.
How can we add all the users to be appeared on contact list of all the users?
Regards
MAC

Did you configure the contact list in IM&P so that you had them when you logged in????
If not, yes, your contact list will be empty and you need to add the users manually.
HTH
java
if this helps, please rate
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Jabber for Windows On Premise Webex Integration

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