Jabber goes offline when enabling capabilities assignment

Hi
Is anyone facing this issue :
Jabber goes offline for all users when enabling capabilities assignment for a new user in CUCM ?
to resolve this we have to go into CUPS and restart the XCP router service or authentication service for the jabber client to reconnect ...
any suggestions \ ideas welcome.... thanks

Hi Araf,
We never had any similar issues to this one. By your description since all users go offline I dont think that this is Jabber issue at all. I suggest you should probably open a TAC case against CUCM to address your issue.
Regards,
Marko

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Jabber goes offline when enabling capabilities assignment

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