Jabber Windows Softphone - No outgoing ring

When I run Jabber for Windows in Softphone mode, I do not hear the "ringing" when placing a call out the PSTN. I have silence until the called party answers or voicemail is reached. I do get "ringing" for internal calls. I did not have this problem with CUPC.
Jabber v 9.1.2
CUCM: 8.0 (3)
Presence: 8.6.4

I know this is a pretty old post but I'm having the exact same issue, however, I'm running an MGCP gateway. I can say that i just realized this was an issue today, as we cutover to CUCM 10.0.1 this morning and haven't been able to test PSTN calls from Jabber yet.
My tests this evening were done from Windows Jabber 9.7 externally connected via an Expressway pair. I get no ringback on calls to PSTN destinations, but once the remote end answers, two way audio is established with no issues. I haven't been back in the office yet to test PSTN calls from Jabber over the LAN. Calls between Jabber clients, even when I'm external to the business signal fine and I can hear ringback and get two way audio and video. Below is a brief description of the environment. Any suggestions are welcome. Thanks!
Incoming Jabber flow
Watchguard Firewall -> Expressway-E -> Watchguard Firewall (Same physical firewall) -> Expressway-C -> CUCM 10.0.1 and IM&P 10.0.1
Outgoing Flow
CUCM 10.0.1 -> 2921 MGCP Gateway -> T1 PRI -> PSTN
And visa versa on the reverse leg.
Thanks!

Similar Messages

Support for Desktop Sharing with Jabber Windows and without CSF

Hi,
is there a official Cisco say, that Desktop Sharing with Jabber is only supported with the Desktop Softphone mode (CSF-Device)?
Somebody has a link? Or is it supported with the normal deskphone? Which version of jabber and CUP&IM?

Hi
I can confirm that Cisco Jabber 10.5 supports desktop sharing with both CSF and Desktop mode. It also supports Conference desktop sharing, and desktop sharing through regular chat (No active call)
We are running CUCM 9.1 and IM/Presence 9.1, so our platform is not the newest.
You will need the new media driver as well, Cisco Media Services Interface 4.1.2.8049.
Here is a link to Cisco's release document for 10.5
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Windows/10_5/rn/JABW_BK_J559CFFB_00_jabber-windows-release-notes-10-5/JABW_BK_J559CFFB_00_jabber-windows-release-notes-10-5_chapter_00.html

Unable to login with Jabber Windows

Hi ,
Am unable to login the Jabber Windows Client. Getting the error as "Unable to Communicate With the Server".
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If credentials work on CCMuser CUPSuser I would suspect either some kind of communication problem between the clients and the servers and/or misconfiguration (user/device/line association, device owner, roles, CTI/CCMCIP profiles, etc) on CUCM/CUPS.
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HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk

Remove fields from contact profile jabber windows

Is it possible remove some fields from the contac profile jabber windows?
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if this helps, please rate
www.cisco.com/go/pdihelpdesk

Cisco Jabber for Windows // Softphone mode // question to CFS config

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Hope anybody can help me or give me an hint.
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Hi Mohammed,
thanks for your fast reply.
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Jabber Client softphone is "No Connected"

Hi,
I am trying to setup a lab for cisco partner testing. I created Collab 10.5 topology with cucm & cups 10.5. I am running out of ideas of what could be wrong. My jabber client for windows works with deskphone but it does not work with it's softphone (CSFXXXXX). Yes, i have CCMCIP profile created, user & device associated but still does not work both within lab network or external network
I am seeing the error below when I do a show connection status for the softphone - see attachment
Connection error. Ensure the server information in the Phone Services tab on the Options window is correct.
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SOS
TIA
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Actually, I read it on a thread in this community. I just went thru’ the deployment guide and I saw that section too. I have uploaded it to the tftp server and no change for the phone tabs. Only the Directory service becomes online after uploading that file but no change on the phone account tabs. Below is the contents of the jabber-config.xml file that I generated using the file generator tool:
<?xml version="1.0" encoding="utf-8"?>
<config version="1.0">
<Options>
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</Options>
<Phone>
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   <CtiServer1>hq-cucm-pub.abc.inc</CtiServer1>
   <CcmcipServer1>hq-cucm-pub.abc.inc</CcmcipServer1>
</Phone>
<Policies>
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   <DirectoryURI>mail</DirectoryURI>
   <ServicesDomainSsoEmailPrompt>OFF</ServicesDomainSsoEmailPrompt>
</Policies>
<Presence>
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</Presence>
<Directory>
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   <PrimaryServerName>directory.abc.inc</PrimaryServerName>
   <BDIPrimaryServerName>directory.abc.inc</BDIPrimaryServerName>
   <ServerPort1>389</ServerPort1>
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   <UseWindowsCredentials>0</UseWindowsCredentials>
   <ConnectionUsername>Administrator</ConnectionUsername>
   <BDIConnectionUsername>Administrator</BDIConnectionUsername>
   <ConnectionPassword>1vtG@lw@y</ConnectionPassword>
   <BDIConnectionPassword>1vtG@lw@y</BDIConnectionPassword>
</Directory>
</config>
Thks!
Jeya

Jabber Windows - no phone control with LDAP Custom filter

I am unable to control the desktop phone from the Jabber 9.1 Windows client when the CallManager LDAP Directory uses a Custom Filter.
Has anyone else experienced this?
If I set the LDAP Custom Filter to <none> and save, then Desktop Phone control works great.
If I set it to use my custom filter, then trying to enable Desktop control just gives me the spinning circle, then times out to the Red X symbol.
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This is an On-Prem deployment with full MS-AD LDAP integration.
Versions are:
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I upgraded to CUCM 8.6.2 SU2 last night hoping that would fix the problem, but no luck.
The LDAP filter is one I have used in numerous other clusters with no CTI issues.
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Thanks, Randy

Hi Randy,
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To resolve this issue, remove the closing bracket; for example, (&(memberOf=CN=UCFilterGroup,OU=DN)"
Thanks,
Maqsood

Jabber windows 9.2.6 certificates (sub cluster)

Hi,
We have a 2 node implementation of CIMP 9.1.1 and are attemping to upgrade our jabber for windows client to 9.2.6
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Is the cup-xmpp certificate on cimp_publisher what you expect it to be if you look at it under Certificate Management? You should be able to see the signing CA information and all in it.
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The SRV record isn't checked against the CN of the certificate.
Please remember to rate helpful responses and identify helpful or correct answers.

Cisco Jabber windows call option and user addition issue

Hi,
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UCCX - 8.6.3.10000-20
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Hey
Just right click on the contacts which do not have the call option and select view profile, then see if those contacts that are added are they from the Outlook or the AD, if its AD then they will have a contact number and as such they will have the Call Option enabled.
If they are from outlook then delete the users and readd them by checking the view profile option to verify they are being pulled from AD.
Also if i assumed the issue differently then what it is please explain the whole scenario.
Note-: In case of J4W it will not connect to the directory using the LDAP profile info, it automatically verified and cnnects to the domain using your login creds.

Why is the first outgoing ring muffled?

I have a iPhone 4S. After updating to 5.0.1, outgoing calls have a muffled first ring.
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Are you talking about the ringing noise you hear when you are calling someone and waiting for them to pick up? That's a carrier generated sound. I'd contact your carrier.

Wacom Intous Pro 5 Windows 8.1 = Lag, Ring around clicks and sick scroll

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I have similar issues with my Twist, running Intel Core i7 1.9GHz processor; 8GB RAM; 256GB SSD Since upgrading to Windows 10, my mouse and keyboard are extremely laggy and glitchy, sometimes to the point where it's almost unbearable to be able to do anything on the computer. I have reinstalled and updated all drivers multiple times, and tried various mice and keyboard set ups. I have also run Troubleshooter. All to no avail. I have also rolled back to 8.1 three times, and each time my machine runs lightning fast with no mice or keyboard issues. Until,of course, I upgrade to Windows 10 I have three possible causes at the moment: 1) Are you using a second monitor, and using a DisplayLInk dock by any chance? 2) I have a Synaptics track pointer and Synaptics track pad, both built in, so that is also a possibility for me, although I also use and have tested external Microsoft and Logitech USB mice and they also lag severly at times. 3) Like the Yoga, my Twist coverts between laptop and tablet, so I'm thinking that Windows 10 doesn't deal with that very well. It could be treating my PC as a tablet, because there is no problem with the touch screen. How about you? I think Microsoft and Lenovo need to work together a bit faster to solve such issues.

Pb Jabber + Windows 8

Hi All,
I've installed Jabber on my W8 (with a cisco ip phone 7965 plugged) and it's still re-recording the phone every 10/15 mn...and cutting off by the way my network connection...Any idea would be helpful.

The current release of Jabber for Windows is supported - in desktop mode only - on Windows 8. What do you mean be "re-recording"?
As for the network connection: did you install the MediaNet Services Interface (it seems you did based on your other thread)? If yes, uninstall it because that is NOT supported on Windows 8.
Please remember to rate helpful responses and identify helpful or correct answers.

When my wifes IPhone 4 8gb receives a call the caller will hear 1 or 2 rings then the ringing stop, however if the caller stays on the line she will answer the call, the incoming rings is not interupted but the outgoing ring (from the caller) has stopped.

When my wife's IPhone 4 8gb receives a call, the caller will hear 1 or 2 rings then the ringing stops, however if the caller waits during the silence my wife will answer the phone because she is actually hearing the ringing. The incoming ring is only is only interrupted by those who are calling her, and is not affected as to when she receives the call. Most callers feel the call has either dropped or the Iphone is not being answered. Does anyone have any suggestions as to what the issue/s are occurring?

When my wife's IPhone 4 8gb receives a call, the caller will hear 1 or 2 rings then the ringing stops, however if the caller waits during the silence my wife will answer the phone because she is actually hearing the ringing. The incoming ring is only is only interrupted by those who are calling her, and is not affected as to when she receives the call. Most callers feel the call has either dropped or the Iphone is not being answered. Does anyone have any suggestions as to what the issue/s are occurring?

Cisco Jabber for Windows unable to make calls in softphone mode

Hi,
I am facing an issue when I make a call from jabber in softphone mode to another jabber client my call fails and using wireshark traces I see SIP2.0 503 Service Unavailable.
I have followed the guide and was able to deploy it once before successfully. This is a lab environment and we don't have any CSS or partitions.
If someone can please guide me :)
Regards
Hassan

Hi Hassan,
I found four calls in the trace file with the same calling/called numbers. I analyzed one of them.
Calling party - 42001
Called party - 42002
00267676.002 |17:15:14.335 |AppInfo |SIPTcp - wait_SdlReadRsp: Incoming SIP TCP message from 122.129.75.131 on port 23600 index 689 with 2610 bytes:
[7525,NET]
INVITE sip:[email protected];user=phone SIP/2.0
Via: SIP/2.0/TCP 192.168.1.60:54441;branch=z9hG4bK00005d94
From: "42001" <sip:[email protected]>;tag=3c77e6734e8e00180000789e-000014f2
To: <sip:[email protected]>
Call-ID: [email protected]
Max-Forwards: 70
Date: Tue, 21 Apr 2015 11:29:56 GMT
CSeq: 101 INVITE
User-Agent: Cisco-CSF
Contact: <sip:[email protected]:54441;transport=tcp>;video;bfcp
Expires: 180
Accept: application/sdp
Allow: ACK,BYE,CANCEL,INVITE,NOTIFY,OPTIONS,REFER,REGISTER,UPDATE,SUBSCRIBE,INFO
Remote-Party-ID: "42001" <sip:[email protected]>;party=calling;id-type=subscriber;privacy=off;screen=yes
Supported: replaces,join,sdp-anat,norefersub,resource-priority,extended-refer,X-cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-cisco-srtp-fallback,X-cisco-monrec,X-cisco-config,X-cisco-sis-7.0.0,X-cisco-xsi-8.5.1
Allow-Events: kpml,dialog
Recv-Info: conference
Recv-Info: x-cisco-conference
Content-Length: 1469
Content-Type: application/sdp
Content-Disposition: session;handling=optional
v=0
o=Cisco-SIPUA 5552 0 IN IP4 192.168.1.60
s=SIP Call
b=AS:4000
t=0 0
m=audio 21996 RTP/AVP 9 104 105 0 8 18 101
c=IN IP4 192.168.1.60
a=rtpmap:9 G722/8000
a=rtpmap:104 G7221/16000
a=fmtp:104 bitrate=32000
a=rtpmap:105 G7221/16000
a=fmtp:105 bitrate=24000
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=sendrecv
m=video 25898 RTP/AVP 126 97
c=IN IP4 192.168.1.60
b=TIAS:4000000
a=rtpmap:126 H264/90000
a=fmtp:126 profile-level-id=42E01F;packetization-mode=1;level-asymmetry-allowed=1;max-fs=3601;max-rcmd-nalu-size=32000
a=imageattr:126 recv [x=[32:1:1280],y=[18:1:720],par=1.7778,q=1.00]
a=content:main
a=label:11
a=rtpmap:97 H264/90000
a=fmtp:97 profile-level-id=42E01F;packetization-mode=0;level-asymmetry-allowed=1;max-fs=3601
a=imageattr:97 recv [x=[32:1:1280],y=[18:1:720],par=1.7778,q=1.00]
a=sendrecv
m=video 32652 RTP/AVP 126 97
c=IN IP4 192.168.1.60
b=TIAS:4000000
a=rtpmap:126 H264/90000
a=fmtp:126 profile-level-id=42E01F;packetization-mode=1;level-asymmetry-allowed=1;max-fs=4099;max-rcmd-nalu-size=32000
a=content:slides
a=label:12
a=rtpmap:97 H264/90000
a=fmtp:97 profile-level-id=42E01F;packetization-mode=0;level-asymmetry-allowed=1;max-fs=4099
a=sendrecv
m=application 5070 UDP/BFCP *
c=IN IP4 192.168.1.60
a=floorctrl:c-s
a=confid:4
a=floorid:2 mstrm:12
a=userid:4
a=setup:actpass
a=connection:new
a=sendrecv
00267702.007 |17:15:14.342 |AppInfo |Digit analysis: match(pi="2", fqcn="42001", cn="42001",plv="5", pss="", TodFilteredPss="", dd="42002",dac="0")
00267702.008 |17:15:14.342 |AppInfo |Digit analysis: analysis results
00267702.009 |17:15:14.342 |AppInfo ||PretransformCallingPartyNumber=42001
|CallingPartyNumber=42001
|DialingPartition=
|DialingPattern=42002
00267709.001 |17:15:14.343 |AppInfo |LBMIF: CI: 30582939 ASSOC    30582940
00267709.002 |17:15:14.343 |AppInfo |LBMIF: CI: 30582940 ASSOC'   30582939
00267715.000 |17:15:14.343 |SdlSig   |CcSetupReq                             |restart0                       |LineControl(1,100,174,27)        |Cdcc(1,100,219,42)               |1,100,14,10382.36^122.129.75.131^CSFHASSANRAZI |[R:N-H:0,N:2,L:0,V:0,Z:0,D:0] CI=30582940 CI.branch=0 sBPL.plid=65 sBPL.l=1 sBPL.pl=5 sBPL.msd=0 FDataType=0opId=0ssType=0 SsKey=0invokeId=0resultExp=Fbpda=F pi.piid=30 pi.l=0 pi2.piid=30 pi2.l=0 pi3.piid=30 pi3.l=0 FQCGPN=ti=1nd=42001pi=0si1 preXCgpn=tn=0npi=0ti=1nd=42001pi=0si1 cgPart= cgPat=42001 cgpn=tn=0npi=0ti=1nd=42001pi=1si1 cgpnVM= unXCgpn=tn=0npi=0ti=1nd=42001pi=1si1 cName=locale: 1 Name: UnicodeName: pi: 1 DD=tn=0npi=1ti=1nd=42002User=42002Host=192.168.201.101Port=5060PassWord=Madder=Transport=4mDisplayName=RawUrl=sip:[email protected];user=phoneOrigPort=0pi=0si1 origDD=tn=0npi=1ti=1nd=42002User=42002Host=192.168.201.101Port=5060PassWord=Madder=Transport=4mDisplayName=RawUrl=sip:[email protected];user=phoneOrigPort=0pi=0si1 preXCdpn=tn=0npi=0ti=1nd=42002pi=0si0 preXTagsList=SUBSCRIBER preXPosMatchList=42002 cdPart= cdPat=42002 cdpn=tn=0npi=0ti=1nd=42002pi=1si1 cdpnVMbox= localPatternUsage=2 connectedPatternUsage=2 itrPart= itrPat= LRPart= LRPat=42002 LR=tn=0npi=0ti=1nd=42002pi=0si1 LRVM= LRName=locale: 1 Name: UnicodeName: pi: 0 FQOCpdn=ti=1nd=42002pi=0si1 fFQLRNum=ti=1nd=42002pi=0si1 oPart= oPat=42002 oCpdn=tn=0npi=0ti=1nd=42002pi=0si1 oCdpnVM= oRFR=0 oName=locale: 1 Name: UnicodeName: pi: 0 ts=SUBSCRIBER posMatches=42002 withTags= withValues= rdn.l=0IpAddrMode=0 ipAddrType=0 ipv4=122.129.75.131:23600 region=Default capCount=7 ctiActive=F ctiFarEndDev=1 ctiCCMId=1 cgPtyDev=CSFHASSANRAZI callInst=0 confCallInst=0 OLF=1Supp DTMF=3DTMF Cfg=1DTMF Payload=101isOffNetDev=F bc.l=4 bc.itr=8 bc.itc=8 bc.trm=6 bc.tm=16 maxForwards=69 cgpnMaskedByRedirect=F callingDP=1b1b9eb6-7803-11d3-bdf0-00108302ead1 featCallType=0 callingUserId= UnicodeName: muteEnabled=0 associatedCallCI=0 featurePriority=1 nonTargetPolicy=0 unconsumedDigits= suppressMOH=F numPlanPkid =6807b55c-7ab5-4f8d-8fba-db383ecfaaa4 networkDomain= bitMask=0 SetupReason=0 routeClass=1 sideACmDeviceType=4 protected=1 ControlProcessType=0 tokens=0 isPresent=F transitCount=0 geolocInfo={geolocPkid=, filterPkid=, geolocVal=, devType=4} locPkid=29c5c1c4-8871-4d1e-8394-0b9181e8c54d locName=Hub_None deductBW=F fateShareId=StandAloneCluster:30582939 videoTrafficClass=Desktop oFromAnalogDvc=F bridgeParticipantID= callingUsr= remoteClusterID= isEMCCDevice=F lHPMemCEPN= cHPMemCEPN= uri=ti=1User=Host=Port=0PassWord=Madder=Transport=4mDisplayName=RawUrl=<sip:[email protected]:54441;transport=tcp>OrigPort=0pi=0si1 param=;video;bfcp M=Unknown ;rc=26624 Hdrs= CanSupportSIPTandN=true TransId=0 AllowBitMask=0x7bf UserAgentOrServer=Cisco-CSF OrigDDName=locale: 1 Name: UnicodeName: pi: 0 mCallerId= mCallerName=LatentCaps=null icidVal= icidGenAddr= oioi= tioi= ptParams= receivedPAID= routeHdr= routeCepn= requestURI= PCVFlag=F originallyHadISUP=F isIMSFinalRoute=F IMSMode=0 SideABibEnabled= 0 isCgpnNonPreemptable=F isCdpnNonPreemptable=F origDP=1b1b9eb6-7803-11d3-bdf0-00108302ead1 lastRedirectingDP=1b1b9eb6-7803-11d3-bdf0-00108302ead1 originalLRG= lastRedirectingLRG= nwLoc=0 rstr= FarEndDeviceName=CSFHASSANRAZI hdrMOH=0 CAL={v=ffffffff, m=ffffffff, tDev=F, res=F, devType=0}
00267715.001 |17:15:14.343 |AppInfo |LineControl(27) - 0 calls, 0 CiReq, busyTrigger=2, maxCall=6
00267715.002 |17:15:14.343 |Created |                                       |                               |LineCdpc(1,100,175,74)           |LineControl(1,100,174,27)        |                                         |NumOfCurrentInstances: 2
00267758.001 |17:15:19.364 |AppInfo |//SIP/Stack/Info/0x0/ccsip_process_sipspi_queue_event: ccsip_spi_get_msg_type returned: 2 (SIP_NETWORK_MSG), for event 55 (SIPSPI_EV_SEND_FAILURE_MSG)
00267758.002 |17:15:19.364 |AppInfo |//SIP/Stack/Info/0x0xe5136ad8/ccsip_spi_process_event: Send Error for event(0xe5139420)
00267758.003 |17:15:19.364 |AppInfo |//SIP/Stack/Error/0x0/act_idle_send_msg_failure: Send Error to 192.168.1.172:54901 for transport TCP
00267758.004 |17:15:19.364 |AppInfo |//SIP/Stack/Info/0x0xe5136ad8/ccsip_set_cc_cause_for_spi_err: Categorized cause:38, category:186
00267758.005 |17:15:19.364 |AppInfo |//SIP/Stack/Info/0x0xe5136ad8/sipSPIInitiateDisconnect: Initiate call disconnect(38) for outgoing call
00267758.006 |17:15:19.364 |AppInfo |//SIP/SIPHandler/ccbId=4212/scbId=0/ccsip_api_call_disconnected: ccb->cc_disc_cause (38); ccb->sip_disc_cause(503)
00267794.001 |17:15:19.367 |AppInfo |SIPTcp - wait_SdlSPISignal: Outgoing SIP TCP message to 122.129.75.131 on port 23600 index 689
[7527,NET]
SIP/2.0 503 Service Unavailable
Via: SIP/2.0/TCP 192.168.1.60:54441;branch=z9hG4bK00005d94;received=122.129.75.131
From: "42001" <sip:[email protected]>;tag=3c77e6734e8e00180000789e-000014f2
To: <sip:[email protected]>;tag=4211~132b515c-f941-ca80-8023-9423185ada2d-30582939
Date: Tue, 21 Apr 2015 12:15:14 GMT
Call-ID: [email protected]
CSeq: 101 INVITE
Allow-Events: presence
Server: Cisco-CUCM10.5
Reason: Q.850; cause=41
Content-Length: 0
Seems like a network issue. TCP connection can't be established with the called jabber client, which as per the trace is 192.168.1.172.
Check for firewalls blocking the connection.
You may take a pcap on the called jabber client side or probably from the call manager, and check for TCP issues.
You mentioned the jabber client's IP as 192.168.1.60 but I see incoming invite from 122.129.75.131. What this IP?
HTH,
Atul

Jabber Softphone issue

I'm hoping someone can help me here.
I am deploying Jabber to our 1000+ user org and there are a handful of users that have the need for Jabber softphones. I am able to setup the CSF devices just fine and the users don't have any errors when they choose to control their computer for control.
The issue is when the user is connected via VPN (AnyConnect), the calls placed to them do not go to their jabber client. It only rings their deskphone. They can place calls (internal and external) just fine, but cannot receive them.
Ideas?

So, Jabber doesn't even ring??
Or do you have 1-way/no audio??
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk

Jabber Windows Softphone - No outgoing ring

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