Jam issue when saving adobe captivate 3 project

Hi
ehen i press the record button on the captivae the progress
bar goes until de middle and stop there without moving ....
im trying to do this on a japanease windows xp with the
japanese version of the captivate 3 ...
we retry to do another captivate same issue ... we have
enough free space ... etc...
what could be the cause
Thanks

Hi Vikram, I have done a number of samples, and it keeps happening.  It seems any slide with motion on it gets the grey lines.  When I'm typing, the lines are vertical.  If I'm scrolling, the lines appear horizontal.
In fact, I've had it happen numerous times over the years I've used captivate (since version 5).
I confirmed I  have version 7.0.0.118.  I checked for updates and see there is one, but I have to wait for my company's admin to run the update.  I have a feeling these lines will still be there though, as I've seen them in past versions as well.
I will certainly try the upgrade though!  I'm so desperate I will do anything!  These have been driving me crazy for two years now

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