Jargon And The Real Picture

My Infinity order has been accepted and scheduled for 1 Feb installation.  I should be happy but it's difficult to be confident and  enthusiastic after reading the postings here.
Webby or Keith, have you got any info on the real situation?  What percentage of new Infinity customers are experiencing the problems posted here?  Is it better to ditch the HH3 and buy an independant router?
Are the guys on the ground actually struggling with fibre optics technology...there seems to be so many 'ifs and buts'!
Has there got to be a 'bedding in' period before they get it right and reliable?
I've said some harsh things about bt here but I do recognise the scale of the project, but they really have got to do something about the abysmal customer interface. 

julesandsand wrote:
I'm in the 1% on here without problems with either the installation or service.
The engineer fitted a new master socket (which required drilling through an 18" thick stone wall), wall mounted the modem, installed the HH3 and away I went, synced at 40Mbps/10Mbps showing a speedtest result of 38/9.
I had to reset the modem once a few days after installation, but in the 6 weeks since it has stayed connected without problems. I left the HH3 in place for a fortnight and it worked flawlessly and had I not already owned a Billion BiPac 7800N it would still be in place today.
The Billion gives better wireless coverage through my very thick internal walls and has gigabit ethernet on all it's ports (I think the HH3 only has one such port) but other than that I was happy with the HH.
Yup, mine has worked great too 
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