Java blocks webos doctor

I have an HP touchpad wi-fi only.  I was trying to install the webos doctor as my device has been increasingly cranky and not opening some referred websites and mime files.  I got the doctor partly installed and Java blocked the completion saying the certificate was out of date.  When I checked the box to take the risk, Java still blocked the installation saying it was dangerous to install the program. 
How do I "refresh" my tablet? As I am sure you know, HP no longer supports the tablet :-(   Many thanks.
This question was solved.
View Solution.

Hello, and Welcome to the HP Support Community!
Here's my standard "How to Doctor a TouchPad" reply.  See if it helps at all.
How to Doctor an HP TouchPad (reflash the ROM)
On your Touchpad be sure to have:
USB cable. The battery is charged to at least 30%.
Computer:
Windows 7, Windows XP, Windows Vista Available USB port (not a hub or secondary port). Java 1.5 or later is installed. If you are not sure about what version of Java you have, or even if Java is installed, go to www.java.com and click the Do I have Java? link to install the latest version of Java. 210MB of storage space. Internet connection.
Miscellaneous Info:
The update process will take approximately 15 minutes. During this process, your device will not be available for use.
Downloading webOS Doctor
Download webOS Doctor on your desktop computer. If you have a webOS profile, get it from http://ws.hpwebos.com/webosdoctor/sorry.htm
If not, check the webOS Internals page: http://www.webos-internals.org/wiki/Webos_Doctor_V​ersions
Get your TouchPad ready to update
Hold the Power Button for several seconds until a menu appears. Tap Shut Down to completely power down your device.
Running webOS Doctor
Double-click the file that was downloaded to run webOS Doctor. Follow the on screen directions up until you are asked to connect your device. Select the language you selected on your device, and click Next. Confirm your language choice. Click Accept to accept the terms of use. Click Next. webOS Doctor checks your system. BE PATIENT! I've seen this part take a few minutes to complete. After webOS Doctor finishes checking your system, you will be asked to connect your device.
Connecting your device and finishing the webOS Doctor update
Connect your device to your computer using the USB cable. You must connect your device directly to your computer, not through a USB hub or other intermediate device. Now the tricky part. Hold the Volume Up button on the device and insert the USB cable. After the large USB symbol appears on screen, let go of the Volume Up button. If you see the HP logo instead of the large USB symbol, you may have let go of the Volume Up button prematurely. If this occurred , wait until your device boots up, shut down your device and then repeat step 2. Windows will find your device and may offer to install two different drivers. When asked to install drivers of OMAP, select No, not at this time. When asked to install drivers for Palm Novacom (bootie), select Yes and let the drivers install. This may take a while. Once the drivers have been installed, the Next button will become available in webOS Doctor. Click Next. Do not disconnect your device from the computer during the update process. When the Reset Complete screen appears, click Done. Wait a few minutes for your device to reset. You're done!
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Similar Messages

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    Post relates to: HP TouchPad (WiFi)

    JRE stands for "Java Runtime Environment".
    I'd head over to java.com and make sure you have the latest version of Java installed.  If using a 64bit system, be sure to download both the 32bit version, and the 64bit versions.
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    How to Doctor an HP TouchPad (reflash the ROM)
    On your Touchpad be sure to have:
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    Computer:
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    210MB of storage space.
    Internet connection.
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    Download webOS Doctor on your desktop computer. If you have a webOS profile, get it from http://ws.hpwebos.com/webosdoctor/sorry.htm
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    Get your TouchPad ready to update
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    Tap Shut Down to completely power down your device.
    Running webOS Doctor
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    Follow the on screen directions up until you are asked to connect your device.
    Select the language you selected on your device, and click Next.
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    Click Next. webOS Doctor checks your system. BE PATIENT! I've seen this part take a few minutes to complete.
    After webOS Doctor finishes checking your system, you will be asked to connect your device.
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    Connect your device to your computer using the USB cable. You must connect your device directly to your computer, not through a USB hub or other intermediate device.
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    WyreNut
    I am a Volunteer here, not employed by HP.
    You too can become an HP Expert! Details HERE!
    If my post has helped you, click the Kudos Thumbs up!
    If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

  • Factory Reset now will not boot, No WebOS doctor available in profile

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    This question was solved.
    View Solution.

    They are .jar files.  These are executable java files.  Some browsers have been known to change the extension to .zip by mistake.  Try using a different browser to d/l the file.
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    WyreNut
    I am a Volunteer here, not employed by HP.
    You too can become an HP Expert! Details HERE!
    If my post has helped you, click the Kudos Thumbs up!
    If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

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    Post relates to: Pre p100eww (Sprint)

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    Post relates to: Centro (AT&T)

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  • WebOS Doctor for the Touchpad

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    Post relates to: Pre p100eww (Sprint)
    This question was solved.
    View Solution.

    Go to http://www.hpwebos.com/profile and log into your profile.  Click on Device Options for your TouchPad and there will be a link there to get to the Doctor tool.
    shacker2762 wrote:
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    Post relates to: Pre p100eww (Sprint)

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    This question was solved.
    View Solution.

    I have also tried holding the power button down while holding down the up volume button on the side and still nothing. All my attempts to turn my phone back on have been done with the USB cable plugged in. I have also reseated the USB cable on both ends.

  • WebOS Doctor encounters error updating touchpad/t​ouchpanel firmware

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    Post relates to: HP TouchPad (WiFi)

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    Sep 27, 2011 2:53:40 PM com.palm.nova.installer.recoverytool.CardControlle​r logPrintINFO: Finished: Touch Panel Updater
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    Post relates to: HP TouchPad (WiFi)

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