Java hijacks the flash update page and will not let me update flash

when I use the update page for flash, it quickly passes from that page to the update page for java.com. I am unable to update flash, or even visit the update checker page.

First, please update Firefox [[Update Firefox to the latest version]]
Then visit http://get.adobe.com/flashplayer/?promoid=JZEFT to download and install Flash. Don't accept any other programs or applications the installer tries to bundle (McAfee, etc.)

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HT201365 I am trying to update my iphone 4s to ios7. It is stuck on the terms & conditions page and will not move on even if I agree or disagree. Any help?

I am trying to update my iphone 4s to ios7. It is stuck on the terms & conditions page and will not move on even if I agree or disagree. Any help?

this did not help me. Agree/disagree/turn off/turn on/ try again. Nothing gets it off the initial Icloud terms and privacy policy agree/disagree page. The phone is really of limited usefulness, being stuck on that page.

I can't update iPhoto after installing OSX 10.9.2, it has the name otto@**** in the apple ID box and will not let me change it. Any thoughts?

Hello people,
I can't update iPhoto after installing OSX 10.9.2, it has the name otto@**** in the apple ID box and will not let me change it. Any thoughts?
Thanks
<Email Edited By Host>

You installed a hacked app, originally from the Mac App Store. It contains the receipt for a different app, downloaded using an account that you don't control. You need to identify and remove the hacked app.
Important: The app you need to remove is not necessarily the one named in the App Store alert. For example, the App Store may prompt you to update "Angry Birds" or "Twitter," but the hacked app may be something else entirely. Don't make any assumptions about which app you're looking for. To find it, you must carry out a systematic search with Spotlight.
1. Triple-click anywhere in the line of text below on this page to select it:
kMDItemAppStoreHasReceipt=1
Copy the selected text to the Clipboard by pressing the key combination command-C.
2. In the Finder, press command-F to open a search window, or select
File ▹ Find
from the menu bar. In the search window, select
Search: This Mac
from the row of tokens below the toolbar. Below that is a popup menu of search criteria, initially showing Kind. From that menu, select
Other...
A sheet will drop down. In that sheet, select
Raw Query
as the criterion, then click OK or press return.
Now there will be a text box to the right of the menu of search criteria. That's where you enter the raw search query. Click in that box and paste the text you copied earlier by pressing command-V.
4. The search window will now show all the App Store products that are installed. Compare those search results with the list of your purchases from the App Store. To see the complete list, you may need to unhide hidden purchases. If any apps were download from the App Store using other Apple ID accounts that you control, sign in to the store under each of those ID's and check the purchases.
At least one of the apps in the Spotlight search results is not among your purchases in the App Store. Move each such item to the Trash, after quitting it if it's running. You may be prompted for your administrator password. Empty the Trash.
Quit and relaunch the App Store. Test.
If you find these instructions confusing, ask for an alternative method.

My iPhone 4s is stuck on the apple logo page and will not start up is there anything i can do to fix this problem ?

My iPhone 4s is stuck on the apple logo page and will not start up is there anything i can do to fix this problem ?

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

HT5622 When I try to update my apps in the App Store it says sign in required and will not let me update then

When I try to update my apps it says sign in required and will not let me update them

I suspect you have apps that need updating that were purchased from more than one account
- Apps are locked to the account that purchased them.
- To update apps you have to sign into the account that purchased the apps. If you have apps that need updating purchased from more than one account you have to update them one at a time until the remaining apps were purchased from one account.

My MacBook Pro has Mac OSX 10.5.8 and will not let me update any further. Why?

I have a MacBook Pro that I purchased in 2009 (It doesn't have a SD card slot, but is an aluminum body). Right now it's using Mac OS X 10.5.8 and will not let me update any further, which means that I cannot install any new versions of iTunes or some other programs. How can I fix this?

Anniematch wrote:
I have a MacBook Pro that I purchased in 2009 (It doesn't have a SD card slot, but is an aluminum body). Right now it's using Mac OS X 10.5.8 and will not let me update any further, which means that I cannot install any new versions of iTunes or some other programs. How can I fix this?
You can't upgrade beyond 10.5.8, that is the final step for Leopard.
You can purchase Snow Leopard (10.6.x) from Apple (but you should have 2G of Ram installed, and sufficient hard drive space). Your Mac is fully capable of running Snow Leopard and will probably already meet the specs I mentioned.

HT1766 After unplugging my phone from being charged all night, the screen went black and will not let me do anything!

After unplugging my phone from being charged all night, the screen went black and will not let me do anything including turning it off. please Advise. Thanks

press and hold the home and power buttons until the Apple icon is displayed, then let go.

Ok, I have changed the names of my iPads to each be different- but no matter what I do, the Apple ID comes up the old email address on the old iPad and will not let me update Apps, purchase , etc,

I have used your info to give my two iPads different names. My problem is that my old iPad still has the old email in the Apple ID pop up so it will not let me sign in. I checked my info in the manage my account page and there is my email as primary, which allows me to sign in for apps, etc on the newiPad air, but when I try to update or buy an App on the old iPad, the old email is in the pop up and will not let me sign in.
How do I change the email in the old iPad to match the new iPad????
The Old email is on my manage my account page as a verified ALTERNATE email.

We are fellow users here on these forums, you're not talking to iTunes Support nor Apple.
Have you created a new account or updated your existing account ? All content that you download from the store is tied to the account that downloaded it, so if you have created a new account then all of your existing downloads will remain tied to your old account.
If you've updated your existing account then try tapping on the id at the bottom of the Featured tab in the App Store app and log out of it and then log back in with the updated id so as to 'refresh' the account on it.

I'm playing Cityville on Facebook....since I updated my Firefox I am having a problem. It keeps popping up with a 'about blank' page, and will not let me play, send gifts or anything else.

when I try to send gifts, a popup window "about blank' shows up, and then it doesn't show my friends or anything else. I am having a hard time loading cityville, and am virtually unable to play the game.

Also I copied this from my other computer web page:
Reported Phishing website ahead. Your network ha been monitored. Your network has been compromised due to Browser hijacking.The browser hijacking software may redirect you towards phishing websites that try to access your Login Password details. To fix this browser redirection issue we recommend you ask for instant help. Help Line 1 877 899 1824.
Then another smaller popup window pops up
http://www.pcassists.info
Security Error
Call Helpline 1877 899 1824
So this is what I was talking about, and the small popup window plus the larger Window stating "Reported Phishing website ahead" will not go away and I cannot use Safari anymore even after I shut down my computer, disconnected it, and then signed on again and reopened Safari, it still takes me to that page and I cannot get out of it.
PLEASE HELP!!!!!!!!

HT1296 My email address has changed. I have successfully amended it on my computer in Apple iTunes but my iphone 4s and my iPad still show the old email address when requesting the password and will not let me update Apps. Please can anyone advise me what

My email provider has changed and I have a new one.
I amended this on my computer under my Apple iTunes account without any difficulty and it was authenticated. However, I still have the original email appearing on my iphone 4s and ipad2 and I cannot update that information. Neither can I use my usual password to update my Apps. Please can anyone assist me with simple instructions on how to change these important passwords? Thankyou in anticipation for reading and hopefully considering a solution.

Thank you, this has resolved both the iphone and ipad problem immediately. I am concerned that I may have a problem with apps that I bought under my old AppleID as they will not be recognised. Any suggestions for this please?

Firefox is disabling all plugins (including flash) by default and will not let me enable them

I am using Firefox 23 (updated) and the latest flash plugin from Adobe's website. I am trying to access any pages with flash on them, and it says the flash plugin is disabled. When I pull up the plugins page, it says all of my plugins are disabled. If I click on them, I do not get a "Enable" button. I only have a "Remove" button. If I click on "More" and select "Always Activate" at the bottom and then restart the browser, the plugins are still disabled.
I deleted my addons.sqlite & pluginreg.dat as well (per another suggestion on the forum) and restarted -- there is no change.
I am so frustrated. I have used firefox for years, and I have never had the problems I have had with plugins and flash before this year. I am on the verge of going full-time to Chrome (which is NOT having these problems.). Please help me!

hello jesabele, if you have a "remove" button next to plugins something fundamentally is wrong (since plugins cannot be removed in firefox, because they are installed on a system level). please try to [[Reset Firefox – easily fix most problems|reset firefox]] and see if this can address the issue...

HT201210 i have a 3gs and will not let me update its on 4.1

hi i have a iphone 3gs im trying to update it its not letting mr can u help me please its on 4.1

You'll need to give us more precise information than just "not letting me" before anyone can offer suggestions. Post back with full details, including error messages if you're encountering any, and then someone here can probably provide advice.
Regards.

On my Macbook, with google homepage, it often begins looping onto google search page and will not allow me to access any websites either by clicking on one, or typing address in. in page

I use google as my homepage. Very often( every day at some point) when I search a subject and click on the address, a google search page come up with list of choices. When I click on address it simply returns to this page and will not let me access any websites either by clicking on them, opening in new window or tab, nor allowing me to access anything from the address line. When this occurs, it just keeps looping into this page. I clear cache, shut down, and try everything possible. Occurs very randomly and never when I first turn on the computer. ???????

Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
* Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
* Firefox > Preferences > Privacy > Cookies: "Show Cookies"
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.com/kb/Safe+Mode

Pop up states i'm being directed to a phishing site and to call "this" number, after I click on OK it just keeps popping up again and will not let me out of an endless loop

I am in an endless loop on my other iMac computer. I happened upon a page where it said "phishing site ahead" and then a pop up comes on screen telling me to call a certain number and then I click okay and of course do not call and it will not let me out of this endless loop. Shut down computer, quit Safari, but when I reopen Safari it still takes me to that same page and will not let me out or use any menu items or toolbar items. Just the same little popup box telling me to call a certain number with an OK button and I can't go anywhere or do anything on Safari. What can I do?

Also I copied this from my other computer web page:
Reported Phishing website ahead. Your network ha been monitored. Your network has been compromised due to Browser hijacking.The browser hijacking software may redirect you towards phishing websites that try to access your Login Password details. To fix this browser redirection issue we recommend you ask for instant help. Help Line 1 877 899 1824.
Then another smaller popup window pops up
http://www.pcassists.info
Security Error
Call Helpline 1877 899 1824
So this is what I was talking about, and the small popup window plus the larger Window stating "Reported Phishing website ahead" will not go away and I cannot use Safari anymore even after I shut down my computer, disconnected it, and then signed on again and reopened Safari, it still takes me to that page and I cannot get out of it.
PLEASE HELP!!!!!!!!

Just updated my iphone 4s to the new IOS6 and now my wifi is bringing up an itunes page and will not connect?

i just updated my iphone 4s with the new IOS6 update and now everytime i try to connect to my wifi it brings me to the apple page and will not connect to the wifi at all.. someone please help

I have the same problem, no way to change the old username in icloud on my ipad after update to ios7. Enybody knows a solution or where to look for a solution?

Java hijacks the flash update page and will not let me update flash

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