Java.lang.​Nullpointe​rException​, MS Exchange
I recently purchased a BB TOur 9630 and am using BB Professional to synch with Exchange on the Windows platform. I just recently had my Tour replaced owing to a trackball issue and so have been through the installation/activation process a couple of times. In both phones I received the following message "uncaught exception: java.lang.NullpointerException". I looked in the knowledge base and the fixes all point toward Desktop Manager synch...which would not seem to apply.to my situation.
The synch with Exchange appears to be fine. I have access to all contacts and emails. The error is random in that I have not yet identified any specific triggering event. The phone operates fine othewise so this is more vexing than debilitating.
Anyone have any suggestions?
Many thanks...
Checked the phone logs and the error is related to the camera, however it is not triggered by it.
I wiped the phone, reloaded the operating software, and received the same error message within 20 minutes of completing this process. Did not use the camera...just checked my email, contacts and reset a couple of screen prefs...that's about it. I checked the log files, found the error, and it again referenced the camera. The "rating" on the error was "severe", however I did not see any impact on the general operation of the phone.
Since this has occurred on two phones and after 3 resets, I am suspecting that there may be an issue in the operating system. The only curious element is that I am not seeing others reporting this problem with the Tour.
My service provider...Verizon...is not equipped to troubleshoot this issue and since this is my second phone, I am not inclined to try another swap (trackball issue has been resolved). Disabling the camera is not an acceptable resolution.
If anyone has any ideas or if there is a RIM moderator about, I would appreciate your suggestions as to the next steps.
Thanks.
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