Java runtime plugin 14.9 is installed on my Mac 10.8, but the plugin status report from Mozilla says I need to update it. How do I resolve this?

Mozilla's plugin status report says that I need to update Java Runtime Environment, and that I am running version 14.9.0. But when I download the update, all I get is "Java 8 Update 40", which my computer says is an older version. I can't find any info on a later version than 14.9. Nor can I find this plugin in my computer -- it does not appear in the System Preferences window, or in the Applications Folder (including in Utilities). How do I clear this up? (Note: I disabled Firewall).

Hmm, Java 8 Update 40 should be the current version for both Windows and Mac. Do you recall where you got a version 14.9 -- was it part of an Apple update instead of coming from Oracle (which now operates java.com)?
I see similar threads on Apple's discussion forums but can't personally confirm whether the solutions work. For example:
* https://discussions.apple.com/thread/6857925#27894419
* https://discussions.apple.com/thread/6861354#27780165

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I have an older Ipod touch with 4.2.1 and cannot be updated any further, how do I install apps on it now? so far every app I have tried says I need an updated IOS. This sounds like I now have an apple product paper weight.

I have an older Ipod touch with 4.2.1 and cannot be updated any further, how do I install apps on it now? so far every app I have tried says I need an updated IOS. This sounds like I now have an apple product paper weight unless I want to run out and buy the latest and greatest overpriced apple product.

Are you willing to buy a newer iPod? How about the 4g @ 16gb for $199* usd or the 5g @ 32gb for $299*.
* tax not included.

HT1349 I can not install iTunes on my PC, I get an error message: "Unable to remove the previous version of Apple Software Update". How should I resolve this problem.

I can not install iTunes on my PC, I get an error message: "unable to remove previous version Apple Software Update"

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get aCode 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Apple Software Updateentries and click "Remove", as per the following screenshot:
Next, select any Bonjour entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install using an iTunesSetup.exe (or iTunes64Setup.exe) downloaded from the Apple Website:
http://www.apple.com/itunes/download/
Does it go through properly this time?

Plug ins screen says I need to update Java, and when I do I'm told the install was stopped

The Plug-Ins screen tells me I need to update Java. I click update and everything is fine until the install. I am told that 'the install failed because it was interrupted before it could be completed'. Java says that I am running the latest version, Version 7 update 51, but Firefox says I need to update. What gives?

Long story short, you do not need to update.
More info, please see: [https://support.mozilla.org/en-US/questions/990988 Firefox 28.0 is indicating that my installed Java SE 7 U51 is vulnerable (2014 03 20)].

I have windows vista and I'm receiving a runtime error message R6034 after trying to install latest update of itunes. How do I resolve this issue?

I have windows vista and I'm receiving a runtime error message R6034 after trying to install latest update of itunes. How do I resolve this issue?

The best discussion of resolving the issues is found in the user tip: https://discussions.apple.com/docs/DOC-6562

On YouTube, I can't play playlists there. It says I need to update my Java and it is updated already. When I go to different sites like Yahoo! the links and images are all distorted. This is the second time this has happened to me now

Hello Firefox,
I am having problems with my Firefox's image processor I believe. My web browser is fine but then a few minutes later I get some weird look on my page. It then just stays here and I can't fix it. When I go to Yahoo all the links and images do not look normal. I really cannot explain this and wish I could send a picture instead. When I go to the Log in page for Facebook I do not see the image of the small faces networking around the world. It's blank and the links are widely spread apart. With YouTube the page is also distorted. Nothing is arranged properly. I can watch videos. However when I go to someone's profile or a playlist videos cannot play or show up. It says I need to update my Java player and it is already updated. It still happens when I uninstall and re install back. I was only able to fix this problem by uninstalling everything related to Firefox. I do not know how to solve this any other way. I don't like it when all my information is lost such as saved passwords and bookmarks. If there is any way to solve this thanks. I don't want to uninstall this again.

Your above posted list of installed plugins doesn't show the Flash plugin for Firefox.<br />
See [[Managing the Flash plugin]] and [[Installing the Flash plugin]]
You can check the Adobe welcome and test page: http://www.adobe.com/software/flash/about/
You can use this manual download link:
*http://kb2.adobe.com/cps/191/tn_19166.html#main_ManualInstaller

And when i try to Re-install itunes i get a message from itunes ERROR 7 (windows error 1114), now how do i sort this out ???

and when i try to Re-install itunes i get a message from itunes ERROR 7 (windows error 1114), now how do i sort this out ???

Hey deepakmenonfrompune,
Thanks for the question. I understand that you are experiencing issues with iTunes for Windows. The following resource may help to resolve your issue:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Some Windows customers may experience installation issues while trying to install or open iTunes 11.1.4.
Symptoms may include:
"The program can't start because MSVCR80.dll is missing from your computer"
"iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows Error 126)”
"Runtime Error: R6034 - An application has made an attempt to load the C runtime library incorrectly"
"Entry point not found: videoTracks@QTMovie@@QBE?AV?$Vector@V?$RefPtr@VQTTrack@@@***@@$0A@VCrashOnOverf low@@***@@XZ could not be located in the dynamic link library C:\Program Files(x86)\Common Files\Apple\Apple Application Support\WebKit.dll”
Resolution
Follow these steps to resolve the issue:
Check for .dll files
1. Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
2. If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
3. Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
1. Uninstall iTunes and all of its related components.
2. Reboot your computer. If you can't uninstall a piece of Apple software, try using theMicrosoft Program Install and Uninstall Utility.
3. Re-download and reinstall iTunes 11.1.4.
Thanks,
Matt M.

Trying to update a plugin, I do, then reboot but when I check it the plugin checker says I need to update it.

trying to update a plugin, I do, then reboot but when I check the plugin checker says I need to update it.

See http://kb.mozillazine.org/Issues_related_to_plugins#Identifying_installed_plugins
You can see the installed plugins on the [http://kb.mozillazine.org/About%3Aplugins about:plugins] page.<br />
If you set the pref plugin.expose_full_path to true on the about:config page then you see the full path of plugins on the about:plugins page.<br />
It is best not to leave that pref set to true as it exposes that full path to web servers, so reset that pref to false after you are done with the about:plugins page.<br />
See also "Manually uninstalling a plugin" on [[Troubleshooting plugins]]

I get an error message "application attempted to access C runtime library incorrectly" when I try to update or reinstall iTunes. How can I resolve this issue?

I get a Windows error message "application attempted to access C++ runtime library incorrectly" when I try to update or to reinstall iTunes. How do I resolve this issue?

Hi there MRDLS,
I would recommend taking a look at the troubleshooting steps found in the article below.
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
-Griff W.

Hey guys, i have a one year old Mac desktop which has become incredibly slow over time. Strange thing is that I have not downloaded anything save for install Windows for Mac. Storage wise the bulk of my info is stored on hard external drives. Can someow

Hey guys, i have a one year old Mac desktop which has become incredibly slow over time. Strange thing is that I have not downloaded anything save for install Windows for Mac. Storage wise the bulk of my info is stored on hard external drives. Can someow

Hardware Information:
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          1 3.2 GHz Intel Core i3 CPU: 2 cores
          4 GB RAM
Video Information:
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System Software:
          Mac OS X 10.6.8 (10K549) - Uptime: up 0:2:53:43
Disk Information:
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                    (null) (disk0s1) <not mounted>: 200 MB
                    Macintosh HD (disk0s2) /: 931,19 GB (894,98 GB free)
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USB Information:
          Apple Inc. iPad
          Apple Internal Memory Card Reader
          Apple Inc. BRCM2046 Hub
                    Apple Inc. Bluetooth USB Host Controller
          Apple, Inc. Keyboard Hub
                    Apple, Inc Apple Keyboard
          Apple Computer, Inc. IR Receiver
          Apple Inc. Built-in iSight
FireWire Information:
Kernel Extensions:
Problem System Launch Daemons:
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             [not loaded] org.samba.winbindd.plist
Problem System Launch Agents:
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Launch Daemons:
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                 [loaded] com.microsoft.office.licensing.helper.plist
                 [loaded] com.rim.BBDaemon.plist
                 [loaded] com.zeobit.MacKeeper.AntiVirus.plist
Launch Agents:
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                 [loaded] com.rim.BBLaunchAgent.plist
User Launch Agents:
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Top Processes by Memory:

I have installed Mountain Lion 10.8.2 but still cannot get email from my work exchange account. I'd appreciate any help. Thank you.

I have installed Mountain Lion 10.8.2 but still cannot get email from my work exchange account. I'd appreciate any help. Thank you.

You can go to the Apple online store and purcahse a copy of Mountain Lion. This will give you a redemption code, which you can use to download Mountain Lion from the App Store. Unfortuantely, I'm not aware of any other way to legally purchase it. I have never seen Apple release Muontain Lion on DVD.
In terms of Apple Service, they just need the serial number of the machine to check the purcahse date. It is usually correct, to within a few weeks. A quick Google search should give you the correct number to dial.
I hope this helps.

I have installed Mountain Lion 10.8.1 but still cannot get email from my work exchange account. I'd appreciate any help. Thank you.

I have installed Mountain Lion 10.8.1 but still cannot get email from my work exchange account. I'd appreciate any help. Thank you.

I would delete the account and try to re-enter it. Also, you have to let your firm's IT department know that you want to sync work email on your personal devices before they actually work.

Quicktime error. It says I need to update to 7.7 but I already have 7.7 installed. HELP

Quicktime is no longer working properly. I get a notice that I need to update to 7.7, but my mac says I have 7.7. How can I Fix this? I'n NOT tech savy, and my live in tech support (my kids) had the audacity to grow up and move away, so please be gentle...
I have OS 10.5.8, Perian and Flip4mac wmv installed by apple at the store. I was having lots oF trouble so Apple replaced my keyboard, wiped my computer and reinstalled the OS and did all the Updates. They also added Flip4mac wmv player and perian. Everything worked great For a while but it's getting messy again. The lower case F has stopped working when I type online, but it works when I type otherwise. (Not sure iF that's related.)

What is the GarageBand version that your friend is using?
If it is GarageBand '11, version 6.0.5, you can buy GarageBand '11 as a boxed retail version with the iLIfe '11 bundle, e.g. from Amazon.
Then you can upgrade GarageBand '11 to 6.0.5, using this upgrader from the Support page:
GarageBand 6.0.5
GarageBand 6.0.5 will work well with your system. But if your friend is using the newest GarageBand 10, this will not help. Then ask your friend to send you audio files for each track, so you can recreate the project from the audio. Or your friend could also use GarageBand '11 for the projects you want to share, that will run well in all newer MacOS X versions, even with GarageBand 10.0 installed on the same system.
-- Leonie

Some files in "DOCUMENTS" icon in dock won't open. Get msg saying You need a newer version of Pages to open this document." Have Pages 4.1 installed. Same files will open ok from Finder, Pages App. Recently sync'd with ipad2 (Pages) after iOS5 installed.

Some files in "DOCUMENTS" icon in dock won't open. Get msg saying "You need a newer version of Pages to open this document." Already have Pages 4.1 installed. Same files will open ok from Finder/Pages App./selected file. Prob not noted until recently after sync'd with ipad2 (Pages) when I installed iOS5. Anyone-- please?!

You have 2 versions of Pages on your Mac.
Pages 5.2 is in your Applications folder.
Pages '09/'08 is in your Applications/iWork folder.
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Pages '09/'08 can not open Pages 5 files and you will get the warning that you need a newer version.
Pages 5.2 can open Pages '09 files but may damage/alter them. It can not open Pages '08 files at all.
Older versions of Pages 5 can not open files from later versions of Pages 5.
Once opened and saved in Pages 5 the Pages '09 files can not be opened in Pages '09.
Anything that is saved to iCloud and opened in a newer version of Pages is also converted to Pages 5 files.
All Pages files no matter what version and incompatibility have the same extension .pages.
Pages 5 files are now only compatible with themselves on a very restricted set of hardware, software and Operating Systems and will not transfer correctly on any other server software than iCloud.
Apple has removed almost 100 features from Pages 5 and added many bugs:
http://www.freeforum101.com/iworktipsntrick/viewforum.php?f=22&sid=3527487677f0c 6fa05b6297cd00f8eb9&mforum=iworktipsntrick
Rate/review Pages 5.2 in the App Store.
Peter

HT204053 I am running Windows 7 and have tried to install iCloud. No matter what instructions I follow, I still get the error message "This Apple ID is valed but is not an iCloud account." How can I resolved this?

I am running Windows 7 and have tried to install iCloud. No matter what instructions I follow, I still get the error message "This Apple ID is valed but is not an iCloud account." How can I resolved this?

I've tried both. First, I tried on my pc, where iTunes had installed iCloud when it last updated. I have iTunes installed on this computer (and on my iPad and iPhone), but that wasn't the issue.
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Trish

Java runtime plugin 14.9 is installed on my Mac 10.8, but the plugin status report from Mozilla says I need to update it. How do I resolve this?

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