Javascript menu does not open, gets 'Javascript Open' box.

A client with IPAD iOS 5.1.1 does not open a menu on my website.  But 2 similar Ipads do open the menu fine.  The client has Javascript 'on' in Safari.  When he taps a little longer, he gets a box that says 'Javascript Open' but nothing further happens.  I am not a developer, just trying to get the client into his data.  Any ideas?  Is there another setting I should have on?

some things he might try:
In Settings, make sure private browsing is not turned on. Without knowing the specific script and mechanism, I wouldn't think this is the cause, but worth checking.
Clear history and clear cookies and data
Double click the home bottom and close Safar from the apps tray.
Reset the iPad: Simultaneously hold down the Home and On buttons until the iPad shuts down, then restart it.

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