Javascript:showPrintPDF opens a blank window

I use a courier site which opens a new window to view and print the labels for parcels, using "javascript:showPrintPDF". Firefox opens a blank window with no content.

I'm not sure anyone can diagnose this for you without registering for the site, so here are some suggestions for self-help.
Question: Did it work before and stop working recently? If so:
(A)
When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
1. Clear Firefox's Cache
orange Firefox button ''or'' Tools menu > Options > Advanced
On the Network mini-tab > Offline Storage : "Clear Now"
2. If needed, delete the site's cookies here
While viewing a page on the site, right-click and choose View Page Info > Security > "View Cookies"
Then try reloading the page. Does that help?
(B)
To rule out the possibility that an add-on is interfering, can you test in Firefox's Safe Mode?
First, I recommend backing up your Firefox settings in case something goes wrong. See [https://support.mozilla.com/en-US/kb/Backing+up+your+information Backing up your information]. (You can copy your entire Firefox profile folder somewhere outside of the Mozilla folder.)
Next, restart Firefox in [http://support.mozilla.com/kb/Safe+Mode Safe Mode] using
Help > Restart with Add-ons Disabled
In the Safe Mode dialog, do not check any boxes, just click "Continue in Safe Mode."
If the window populates correctly, this points to an add-on or custom setting or perhaps a saved password as the problem. A few things to work through.
If the site doesn't load correctly, we would have to consider other factors.
Any luck?

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