JD Edwards EnterpriseOne not populating correc environment.

Hello
first of all, if this is not the correct section for this post please let me know ehere to move it to.
now, i have some users that acccess JDE via citrix, and they are not getting the environment variable propperly populated, this happens both in and off citrix (accessing the program directly from the server)
before i go into the details of the attempted steps, i should say that they use 3 different environment from 3 different locations, and somehow this other environments are getting populated in the logon screen that is supposed to direct the connection to a specific environment.
ok, so JDE ins installed on a Win2k3 32bit system running with local profiles.
if i login the user "a" directly to the host server and execute the application, it loads the propper environment, however if i log the user "b" to the host in the exact same way, the user "b" will get the environment from another location, and of course the login will fail, if i attempt to change the environment from the logon screen, i get a message stating that the logon failed.
i have tried recreating the windows profile for the "b" user i will get the same result, i have also tried copying overwrite the profile of the "b" user with the information of the "a" user with the same result.
any help would be appreciated.
Thanks

hy,
here you go:
"JD Edwards EnterpriseOne Applications Release 8.12 Installation Guides, Update ID 704546.1"
you should take note that this is for metalink3 ;)
Cheers,
Dan.
Edited by: PilotRO on Nov 4, 2009 1:20 PM

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