Jelly Bean failed OTA

Anyone else having issues installing Jelly Bean?  Every time I attempt, I get a dead android.  I have even done a factory reset which I was not happy about and it did not work.  At all.  So If I am doomed not not have the Jelly Bean update (I'll live without b/c I think ICS is still good) how can I make the phone stop trying to automatically do the update OTA?

I've read a few posts where people didn't have luck downloading an update even with a factory reset, but after getting a new SIM card, the update came through.  So, you might want to try a new SIM card; they're free at your local Corporate Verizon store

Similar Messages

  • Jelly Bean When Will It Be Available OTA

    Anyone know when this will be available OTA????
    LOVE MY SG3

    http://www.latinospost.com/articles/7994/20121210/samsung-galaxy-s3-jelly-bean-update-verizon.htm
    http://www.latinospost.com/articles/8153/20121213/samsung-galaxy-s3-jelly-bean-update-verizon.htm
    http://www.ubergizmo.com/2012/12/verizon-samsung-galaxy-s3-to-get-android-4-1-jelly-bean/
    Here are three articles, now please this is still just a rumor but also a possibility

  • Jelly Bean upgrade failed.

    I got the Jelly Bean upgrade this morning but once I activated the upgrade it failed and gave no reason.  Where do I find the upgrade in order to try it again. Motorola Razr.

        leeder46, let's get a passing grade for the software update. First, I recommend that you delete any unwanted information from your phone to ensure that you have enough memory capacity to accept the software update. For example, uninstall unwanted applications, delete unwanted text message threads, e-mails, and call history. Once you have cleaned your device out, from the home screen, tap Applications > Settings > About phone. You should be provided with the options to update the software. For more assistance and support for your phone, please click, http://bit.ly/y5iuoj
    LasinaH_VZW
    VZW Support
    Follow us on Twitter @VZWSUPPORT

  • Jelly Bean Update Fails

    I've tried 8 times now to update my Razr Maxx with the new Jelly Bean update. It downloads fine, but fails during install. Any advice is appriciated.

    jimfitzgerald wrote:
    If you haven't already, do a factory reset then the update.
      Just remember that if you do a factory reset, you will be resetting your phone back to the point it would be new to you. You will have to link it to your google account again, sync everything, add all the apps back, setup email, etc.
      Please make sure this is the last resort to try. Have you tried just restarting your phone? How much storage is available on the internal store area? Is your charge on the phone sufficient (Plugged in?)

  • Possible update solution for some Jelly Bean issues on Razr Maxx

    I bought a Razr Maxx used two weeks ago and wanted to a post a possible solution to the broken Jelly Bean update. My Razr Maxx (practically new) was slow, lagged, and gave me about 10 hours of battery life. Also, my Wi-Fi was horrible just 10 feet from the wireless router and it ran hot.
    Before I chucked it for a used S3 I decided to do what others had done. Keep in mind, the phone had been previously factory reset after the JB update had been OTA'ed to the unit a few months ago. It was put in a drawer as the person bought a new phone.
    So to be clear: It had gone through a factory reset but without clearing internal memory and had serious issues. I had cleared the Dalvik cache but it didn't help. Here's what fixed my phone:
    I did a battery recalibration. This can be done by running the phone down to zero. Shutting it off and charging it overnight. This may have to be performed twice.
    Backed up my files, removed the mSD card and from the OS, erased the internal storage. I also went into the Settings / Privacy and set Automatic Restore to off.
    I cleared the Dalvik Cache again.
    http://www.droidforums.net/forum/droid-razr-maxx/232462-how-wipe-cache-without-doing-factory-reset.html
    I  booted into safe mode.
    http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=50079
    From the OS within safe mode, I performed a factory reset and had it clear the internal storage again.
    Started the setup process.
    Cleared Dalvik Cache again.
    The result is a smooth "buttery" feel (well, as smooth as this platform can offer) no massive lagging like before where the phone would just lock up for five seconds, no over heating, WiFi is seemingly normal and battery life is Maxx instead of Min. To give you an idea, the phone had been on light use and on for maybe 13 on battery when I did the reset. I did the hard reset from a 65% battery and reinstalled all the apps over WiFi and reconfigured. At 2:30 a.m. it was at 1 percent so I set the screen to 100% brightness and played a video until it died about 3 a.m. Basically the screen was on and the phone being used from around 9 p.m. until 3 a.m. after coming off the charger at 8 a.m. the previous morning.
    Will this work for you? I don't know but I know the Jelly Bean in place upgrade on this phone is pretty flaky from the complaints.
    If your phone has been turned into a pile of junk by the update, you have nothing left to lose unless you're just using it as a bargaining chit to get a new phone from VZW.
    Good luck to anyone who tries it.
    If you are trying to diagnose battery issues, I recommend GSAM.

    >> Duplicate post removed for cross-posting violations per the Verizon Wireless Terms of Service
         See After latest system update, text messages don't always "send." for original message <<
    Message was edited by: Verizon Moderator

  • Jelly Bean Rolling out in Phases To the Original Razr / Razr Maxx

    I usually don't like to Start new thread's unless there is a Definite need and this one is:  As it says above Jelly Bean is Going out in Phases!  Owners Go on your Devices to About Phone and See if the Update is There if so Make sure you have a Fully Charged Battery and it's a Good thing to be Hooked  to a Wi-Fi!  If your not the closer you are to a Tower the Better to get the best Quality signal you can the reason it's a big Download ..  Good Luck!
    Written by B33
    http://www.androidcentral.com/motorola-makes-razrrazr-maxx-jelly-bean-ota-official
    http://www.droid-life.com/2013/03/07/motorola-jelly-bean-android-4-1-2-now-rolling-out-to-droid-razr-and-razr-maxx-in-stages/
    Message was edited by: B33 .

    To Go with the Roll out i Found the New User Manual Update For Jelly Bean For the Razr / Razr Maxx and i also included the New Updated Help Page from Motorola..
    https://motorola-global-portal.custhelp.com/app/product_page/faqs/p/30,6720,8417
    https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/92940/p/30,6720,8417
    https://motorola-global-portal.custhelp.com/ci/fattach/get/601071/1363036376/redirect/1/filename/DroidRAZR_RAZRMAXX_UG_JB_68017342001A.pdf
    Be Sure to look at all of Features on this Page to Get your self Adjusted to the New Change Over. b33

  • Jelly Bean Update for Razr Maxx Hd

    I just got a razr maxx hd yesterday and am trying to perform the Jelly Bean update. It does not show up in my downloader, but I keep getting a notification saying "Download suspended, will resume shortly." and it shows 0% progress. When I try to restart the download, it notifies me that it is already downloading and that I will be notified when it is finished but it has been over 12 hours since I originally began the update. Is there a way to fix this?

    General OTA release should have started already. Manual upgrade option should also be available sometime this week. I prefer manual upgrades to OTA's as the install is invariably more stable and functional. Downside is that they wipe your phone clean, but this assures that app dependencies install "where they are supposed to go" so that apps function as intended. OTA's have to "work around" installed stuff, and this often causes inconsistent "glitchy" behavior from individual to individual. Some OTA installs work perfect, others have issues which may or may not reproduce from phone to phone.

  • Jelly Bean update completely killed true hands free voice dialing.

    Regardless of the fact that S-Voice (as well as Google Voice dialing/search) is unable to recognize most of my contacts, it's also a fact that by definition, it cannot work as a true hands free voice dialer, which is defined as the ability to make a call without touching (or even seeing) the phone AT ALL.  This is due to the simple fact that neither S-Voice nor Google Voice dial/search allows you to say "yes" or "no" to a phone number confirmation prompt.  In other words, you need to see the screen at some point in order select the correct number to dial.  Prior to the Jelly Bean update, this issue was relatively easily solved by using a third party app -- I preferred an app called "Cyberon Voice Commander" -- to take over the voice dialing duties.  The first time you hit the Bluetooth button after installing the app, you could select the default program to respond to the BT button.  I simply selected the Cyberon Voice Commander app, and everything worked from this point forward -- I could dial a number without ever taking the phone out of it's case.
    With the Jelly Bean update, however, this is suddenly no longer possible because S-Voice completely takes over the Bluetooth button, and does not allow another app to take over as the default.  The "launch by default" section for S-Voice in the application manager is now greyed out, and says "no defaults set" for S-Voice even though S-Voice is set as the default program to launch when pressing the BT button.  The only "potential" solution is to completey "disable" S-Voice via the application manager, which does allow you to select Cyberon Voice Commander as the default BT button press app, but there are two problems with this.  First, the default resets when turning the phone on even though you select "always" for the CVC app.  This means that you have to re-select the third party app as the default BT button app EVERY time the phone is turned off.  Second, disabling S-Voice is not a solution because I still would like to use it for things OTHER than voice dialing.  Disabling it completely removes it from the menu, making it unusable even for things that it is better at.
    I cannot believe how hard S-Voice is being shoved down our throats.  Why would they make it mandatory?  The whole point of Android is that it's supposed to be "open" and allow users to individually decide on their own way of doing things -- i.e. to offer multiple approaches that suit your preferences rather than adopting a narrow minded "we decide what's best" attitude.  This is the whole reason that I moved away from Apple.  This S-Voice situation, however, is just ridiculous.  It's fine to push it as an "option," but please keep it OPTIONAL -- particularly given that it literally CAN'T do what other apps do (i.e. true hands free dialing.)
    Larry

    A few things you can try ... turn off the phone, remove the SIM card, wait a few minutes, then reinsert the SIM card and re-boot the phone.  Maybe a fresh connection to the network will improve the signal/call quality.
    Do a system cache clear; it won't delete your data:
    Power down phone
    Hold volume up/down & power simultaneously until you see the Boot Mode Selection Menu
    Use volume down to navigate to 'Recovery', use volume up to select
    You should see screen with triangle and exclamation point next to an Android
    Press volume up/down simultaneously to go into system recovery
    Use volume rocker to navigate to 'wipe cache' and use power button to select
    Once finished, use volume rocker to navigate to 'reboot system now' and use power button to select
    If all else fails, back everything up, remove the SD card to be on the safe side, and factory reset the phone.  No, it's not a preferred option, but sometimes that is what it takes to 'clear out the cobwebs' after an operating system update.

  • Jelly Bean update woes?

    I've updated my Razr Maxx to Jelly bean through the About Phone > System Updates option.  It's been a few days now for all the apps and syncing to have settled down, but I'm still seeing the battery getting chewed through now and it's looking like Android OS is using up close to 60% of the battery (averaging about 58%).
    I've also seen that with the update certain apps (bloatware) has been removed.  However, I still seem to have a few apps, like MotoACTV & Verizon Videos, present that should have been removed with the update.
    I was going to wipe the cache in Recovery Mode before doing a Factory Reset, but holding down the Volume +/- rocker and the power button just boots my phone up normally.  Recovery Mode hasn't been removed in Jelly Bean has it?  I wouldn't think so.
    UPDATE:  I did get the boot menu to pop up but when selecting Recovery it only showed me the little Android with an "!" in a triangle over his open chest case... and then it opened right back up as it would normally boot.
    Anyone have any similar issues with the update?  Any fixes if so?

    Oh, you guys are lucky. Had to get them to send me a replacement Razr as mine wouldn't boot after the update. Rep was friendly and apparently handled 20+ calls on the failed update that DAY. Those techs that post the beta updates to the production server should be fired. You need to freaking test your stupid OS updates before you push them. I understand the stockholders are looking for profit but if people are leaving because you keep breaking their stuff then when the company goes under you're the only one to blame. Also since receiving my new phone it's being a pain to set up. Have to do half of it on my account online from my computer as it won't take inputs from my phone.

  • Jelly Bean Issues - Phone Replaced??

    Hey all!
    I was caught up in the "oops" OTA of Jelly Bean on my Razr MAXX (around Christmas).  I do NOT like the update.  Battery life is less and several apps do not work as well, if at all.  In surfing the 'net, there have been a few cases of people taking their phone into a Corporate Store and having it replaced with an ICS version.  Anyone heard of this?  Done this?  Anyone from Verizon want to chime in?
    Thanks so much!
    Michael

    ArnettH_VZW,
    Did you all figure this out? This has happened to me at least 10 times in the past 2 months. I just got this phone in March of 2013. I hate waking up and finding my phone at the 4gLTE screen!!!  Here is what I have been doing to troubleshoot it:
    1.) Bought a new SanDisc 32GB card which they said will now be compatible with this phone. I haven't received the card yet and the phone still crashed so that is not the issue.
    2.) Bought a new battery. It still locked up.
    3.) Had Verizon give me a new Sim card. It still locked up.
    4.) Used the phone without the memory card. It still locked up.
    5.) Wiped the phone and only put Facebook & LinkedIn on the phone. It still locked up.
    6.) Called Verizon and complained 3 times, each time I got a new phone (they were very accommodating). It's not the phone. It still locked up.
    My wife has the EXACT same phone. We got it on the same day. Her's works fine. I really just don't get this. I have done everything possible to my knowledge and still the phone locks up. I have not rooted or messed with any of the developer options on the phone.
    How does a phone randomly lock up on the 4G LTE screen when the phone has NOTHING on it! It's very hard to troubleshoot when the phone does this on it's own with no user action. Verizon doesn't even know how this is happening?
    Could this be my gmail account? Could it be the auto-backup on the phone? I REALLY don't get it!
    Any new thoughts on this????? No one can help me!

  • Droid RAZR Jelly Bean Update-Part 2

    For those who did not follow the previous discussion, I had the Jelly Bean 4.1.2 update forced OTA to my phone at the end of March. It caused numerous problems such as:
    1. I have battery life that cannot last more than 20-30 minutes on a phone call
    2. Severe lag on my software such as browser, home screen scrolling, opening any apps, etc.
    3. Phone randomly makes phones calls (screen off, phone sitting on a table charging for hours then suddenly a muffled "Hello? Hello? Can you hear me?").
    4. Random text problems: Phone says cannot send texts but does anyways, phone sends text to wrong person, group texting is all kinds of wrong).
    5. Same WiFi issues as reported by other users above.
    6. Speaker Phone starts out fine but then suddenly becomes low volume. Only ending the call and redialing fixes this; until it does it again on the new call.
    7. The keyboard does the spacing issues, the auto-correct is so bad that a word like "problems" comes out as "price blems"
    8. Bluetooth does not connect any longer to my ear piece or car.
    I spoke to VZW about this yesterday and they sent me a CLN Droid RAZR to replace my malfunctioning device. I pulled the device from the box and activated it and let it update its stock apps (I did not install any 3rd Party or Play Store Apps). After using the device for awhile (6 hours) I had all of the same issues I had on the original device. I could not connect via Bluetooth, WiFi only would connect to one Access Point out of 6 I tried (all less than a year old, different models, at Home, Work, Clients, etc), battery died after 1.5 hours despite having a full charge and only being used for some phone calls and light web use, and so on.
    I called back to VZW Customer Care and explained to them I was in a bind as I was leaving to travel for work tomorrow and would be gone 2-3 weeks and could not be without a working phone. I was told immediately they understand and a brand new (not CLN) Droid RAZR HD was on its way overnight.
    I must say, I have not always had great experiences with VZW Customer Care, but the ability to call and have an upgraded device on its way to my house in under 5 minutes (with 2 of those being on hold, and one transfer to Tier 2) was very good customer service. I would have been in a bind if I had to travel without a working phone...to the point that I was ready to just jump ship and hop on another carrier to be sure I had working service/phone. I was expecting to receive the transfer shuffle, be offered contract extension, offered lesser devices, etc (based on past experiences). I did not expect an upgraded phone that is not even a CLN, but an actual new phone after just a few minutes.
    So thank you VZW. You did really help me out.

    yes, i can boot into recovery menu & can select recovery option.
    but after i select recovery option, it will just show some dead green
    android picture(whose stomach is open with stop/error symbol)
    Thanks & Regards
    Pradeep
    << Private information removed to comply with Verizon Wireless Terms of Service >>
    Message was edited by: Verizon Moderator

  • Downloading phone book problem after "Jelly Bean" update

    I own a 2011 Mitsubishi Outlander GT with Bluetooth (labeled as Link System) and a Motorola Droid RAZR. The vehicle has always recognized the phone as paired. Prior to "Jelly Bean", I had no problems downloading the entire phone book to the Bluetooth device in the vehicle. However, I had noticed on a recent trip that several new contacts were not recognized by the Link system. I realized that I needed to update the phonebook. I first deleted the old phone book from the vehicle, but I was then unable to download the new phone book to the vehicle. I tried several times but with no success. An additional Bluetooth symbol would appear to the left at the top of the phone display with the message "PBap connection request". The message would disappear after a second. But several seconds later, the upper left-hand Bluetooth symbol would also disappear, and the vehicle Bluetooth device would then inform me that the phone book download had failed. I contacted Verizon tech support last week, and the rep and I concluded that the Jelly Bean update was the problem, but she was unable to fix it. I also noticed elsewhere on the Verizon web site that several other people with different vehicles were also unable to download the phonebook from their Android phone to their vehicle's Bluetooth device.
    I then realized that perhaps the Jelly Bean update had changed only how the Bluetooth on the phone interacted with the Bluetooth/Link system on the vehicle. I concluded that I needed to delete not just the old phone book from the vehicle's Bluetooth device, but also the pairing/recognition of the phone itself from the vehicle's Bluetooth device. I then reinstalled pairing/recognition of the Droid RAZR on the vehicle's Bluetooth device, and successfully downloaded the phone book from the RAZR to the Bluetooth device on the vehicle. This action should fix the problem on other vehicles as well.

        Jandariea, I understand how frustrating this could be. You would think a software update would be fully baked and basic functions like Wifi would work. However, this is not the case with all Jelly Bean software updates. You sound more like the exception then the rule! Have you tried to disable/enable airplane mode? Does this issue only happen with your home wifi, or can you connect to a public Wifi (i.e. library or Starbucks)? Have you tried to do a master reset on the phone http://bit.ly/T1Ib1B ?^SP

  • Verizon Jelly Bean update causing multiple texts?

    Yesterday I updated to the lastest Jelly Bean from Verizon (OTA, finally got it after hours of clearing data, etc.) but now, for some reason I keep receiving multiple text from people. They would send it, but then i'd get it 2 or 3 times. Just wondering if its possible when I downloaded the update something when wrong and they system didn't realize it.

        Hi there Drake90001,
    Getting the most recent software update is super exciting and I definitely want your phone to run smoothly. I will be delighted to provide some suggestions.
    As with any software update in our world of technology, anything can happen. I would have to say yes it is possible.  It may also be due to third party applications not being updated to function with the new software yet.
    Are you using the native messaging application or something else?
    Are you noticing it with anyone who messages you or is it only select numbers? 
    Have you noticed it happening only when you're in certain locations?
    Keep us updated!
    Thanks,
    MelissaM_VZW
    Follow us on Twitter @vzwsupport

  • Jelly Bean OS issues

    I was one of the fortunate people that was able to get the Jelly Bean OS update in my Razr before it was pulled.  Ever since then the bluetooth sharing has failed or so I've constantly received the notification saying it quit.  Anyone else been receiving that?

    1) After the upgrade, I have this every time I boot-up.  "Unfortunately the process com.motorola.vzw.vmm has stopped". 
    2) Now I noticed that the hotmail account that was added some time ago is having sync problems.  I tried deleting the account, but it won't let me.
    This OS is such a great OS, too bad it got released early.  I guess I'll put up with it since my phone is running so much smoother.

  • Now even the Canadians get Jelly Bean before VZW customers

    I thought everyone else EXCEPT FOR VERIZON had already updated to JB
    http://www.androidcentral.com/jelly-bean-rolling-out-canadian-galaxy-nexus-phones
    Well done Verizon. Well done.

    I recently emailed vzw about my dissatisfation with the lack of info pertaining to updates, and that any info is good just to tell people they are working on it. I was shocked when I received an informative replay and said it was unofficial of course to cover themselves.
    The email stated they are having problems with the JB Gnex update and it pertains to the radios. They have to create new radios for the update for it to be released and that it will be a few weeks before the update will be released.
    I posted the email over at androidcentral forums with screenshots of the email in the Galaxy nexus forum as proof. The email was censored poorly though from the sender and when it went into details about the radios and problems someone deleted a paragraph and left a half written sentence. so I guess outgoing emails from verizon are censored too like these forums here.
    link to ac blog with email about radios delaying update:
    http://forums.androidcentral.com/verizon-galaxy-nexus/207727-why-verizon-has-delayed-jellybean-4-1-ota-vzw-galaxy-nexus.html#post2148931

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