Jerky scrolling in Mail

I just upgraded to Yosemite the other day on my Mid-2009 MacBook Pro.
So far it's been surprisingly stable — Safari is now the fastest browser I've ever used, including scrolling through long pages and Facebook.
Except for Mail. In Mail, the scrolling is extremely jerky (to the point of being unusable) in the mailbox column and in the message column, but notably not in the message list column. Also, it's only when scrolling using two fingers; when I scroll by one-finger clicking and holding the scrollbar and manually moving it, it's perfectly fine.
The problem seems to be with inertial scrolling in columns that have a frosted-glass background.
Anyone else have this problem?

The jerkiness decreases significantly when I collapse some of my folder structure. (I'm a bit obsessive with my email organisation. )
But yeah, the message content column is the worst and I can't really do anything to make it better.
There really should be an option to disable these new visual effects which just don't work that well on older Macs.

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Magic Mouse won't scroll in mail

MAGIC MOUSE WON'T SCROLL IN MAIL IT WORKS FINE EVERYWHERE ELSE.

Sorry, i have the same problem, also os x 10.7.3.
the scroll and swipe still doesn't work after i followed about ur suggestion...
pls help??
thanks!

I have a Mac running 10.9.2. My wireless mouse with not scroll in mail but works fine in other applications? Any suggestions?

I have a Mac running 10.9.2. My apple wireless mouse will not scroll in Mail but works fine in other applications.
Any suggestions?

First, see this discussion. If the solution suggested there doesn't work for you, continue.
If you've installed a Mail plugin called "Mail Unread Menu" and you know how to remove it, please do that, then quit and relaunch Mail. Test. Otherwise, see below.
Back up all data.
1. Triple-click anywhere in the line below on this page to select it:
~/Library/Mail/Bundles
Right-click or control-click the highlighted line and select
Services ▹ Open
from the contextual menu.* A folder may open, or you may get an error message that the item can't be found. Either result is normal. If the folder does open and has contents, move the contents to the Desktop. Relaunch Mail and test. If there's no change, put the contents of the folder back and quit Mail again.
2. Repeat with this line:
/Library/Mail/Bundles
This time you may be prompted for your login password when you remove the items. Make sure they're removed from the folder and not just copied to the Desktop. If necessary, copy them first and then move the originals to the Trash.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.

Jerky scrolling in CS, primitive & unacceptable?

Hi,
I have a major gripe with CS6, and I am very curious if I am alone in this. It concerns the scrolling behaviour and redraw performance of InDesign and Illustrator in particular.
I use most of the CS applications professionally every day, and have used them since I started work as a professional designer in the early ‘90’s. Many things have changed, for the better. But after 20 years of development, to be honest, I think the way screen redraw and scrolling in CS behaves, seems embarrassingly primitive.
Frankly, I think it‘s not up to scratch and unacceptable for modern standards. Compared to the leaps and bounds developers of 3D design applications have made, I struggle to comprehend why a few simple 2D pages are so difficult to redraw. Case in point: the way the Pages palette in ID is updated. All thumbnails are painstakingly regenerated on every change, even when only one page is altererd. This takes close to half a second for every spread.
I use a fairly decent MacBook pro, with quite a bit of RAM, which is quite sufficient for heavy professional use, especially compared with the processing power I started out with. It‘s far better equipped than an iPad for example, which hardly ever displays this kind of screen lag. But when navigating even simple documents, screen redraw and scrolling behaviour in all Adobe CS appications (apart from maybe PS) is jerky, lagging and very stubborn. It still feels the same as when I was working in my Quadra 6100. And this is not due to using the wrong settings, I know how to work the prefs.
Now, this scrolling performance may seem trivial at first sight. But it is very important. The speed and fluidity of screen redraw is a crucial part of user interaction, especially when navigating larger documents. And it is essential for professional users, who intensively use the application every day. Jerky screen behaviour causes mental and eye fatigue and deminishes user satisfaction considerably.
So, why is scrolling behaviour and screen redraw performance of these professional applications still so jerky. Will this be resolved in new CC version?
I think the way users are enabled to fluidly navigate their documents should be a key priority in further development of all CS applications. No more jerky scrolling!
What do you think?

Hi Peter, thank for your reply. No it‘s not that… These settings are ok.
By the way, I use the Apple trackpad, not a mouse. This is a related problem, which makes scrolling and navigation more cumbersome, since CS recognises all manual input as a mouse scrolling wheel. Why is this not also an issue? I bet millions of mobile users would like to work using the excellent MacBook trackpad only and not have to lug a mouse along. Can we get out of the ‘80’s and finally use multi finger gestures, which are now so poorly implemented in CS?
But my main point is that the screen redraw performance and scrolling behaviour is sub-optimal regardless of settings. Just compare it to screen redraw behaviour in other data-intensive applications outside CS. Or to the way your browser content behaves. Even data-intensive in-browser web-apps like google maps preform more fluid!
Maybe compared to previous versions, performance is sometimes improved a little. But this is just tweaking. I‘m talking about real improvement. Just imagine being able to fluidly navigate your InDesign of Illustrator documents and not have it jerk irksomely across your beautiful 24" display like it‘s 1996. CS now seems to rely solely on regular processing and memory for screen-redraw, and not use the GPU in any way (or very poorly) for display tasks.
That should not be acceptible.

I am about to throw my new Mac Book Pro 15inch out the window!! Does anyone else have a problem scrolling e-mails!?? I cannot find the scroll bar that disapears with out continually pulling at the bottom right corner to reveal it and then it disappears!!?

Does any one else have a problem scrolling e-mails ??( I use Yahoo with Firefox) I continually have to tug the corner to reveal scroll bar that dissapears!?
Also using arrows to scroll website doesn't always work either? Is this because I've bought a 15inch instead of my old trusty 20inch which didn't have this problem?

Which model MacBook Pro do you have (e.g., "15-inch mid 2012") and which version of OS X are you running? If Mavericks you can go under System Preferences>General and tick the "Show Scroll Bars: Always."
Call back,
Clinton

Has a fix been developed for the problem with trackpad not scrolling in mail after a Maverick install?

Has a fix been developed for the issue with Trackpad not scrolling in Mail after a Maverick Install?

"Fix?" To my knowledge there is no widespread problem (I have none myself).
Barry

Has anybody lost the ability to scroll in Mail? Other apps scroll just fine.

Has anybody lost the ability to scroll in Mail? Other apps scroll just fine. Mail did too, before Mavericks.

Primary,
I have shot tethered in 4.1 and planned to do so in 4.2. Which 5D do you have? The first one? FF but 12Megapixels? My 5D's are a Mk2 and Mk3, but only the 5DMk2 was supported in LR4.1.
Very strange that no one has replied with a setting to check. Please write back here if you found out what happened.
jonathan7007

Quicker ways to scroll through mail?

I don't know if I'm just being an idiot... But where are the arrow keys to quickly scroll through mail etc? It's taking me ages to click on each email whereas on my phone can go through them quickly. And advice?

You can swipe up and down the list in the preview windo on the left when you are in landscape view. If you tap the top of the screen in the center of the preview list - you can quickly scroll back to the top of the list.
From what I can see - and frankly I never paid much attention to it, you do not have the arrows in lanscape view except for when the emails have been in threaded view - when you respond to an email - you get another response - and so on. So apparently I was wrong about that. I picked the wrong email to experiment with.
Use the swipe up and down method in landscape view.

Sluggish and Jerky scrolling on Macbook Pro (Retina)

The Problem
Over the past few months or perhaps longer, I have noticed poor performance with scrolling and responsiveness of my Mac when browsing the web and performing normal functions. It was often sluggish or jerky. At its worst, it was like watching a slide show when scrolling. The problem mostly represented itself when using web browsers, and worst of all in Google Chrome. No application was completely immune, but some performed better than others. Sounds like a Software issue right ? I had attempted small and drastic things to try to solve the issue.   After I completely re-formatted and re-installed Mavericks on my Mac, and the problem persisted. Ugh... Contacted support, and they ran me through the usual PRAM reset and reboot stuff, but no real solution was found.
I finally found an obsecure document that suggested that it may actually be a hardware issue.
I determined that the issue was not due to poor performance of the OS, Software or general CPU/MEM utilization as I had been assuming for months. After some extensive troubleshooting I determined that the Trackpad was in fact the issue.   Through recording Trackpad coordinates and troubleshooting the scrolling process, it was apparent that "when scrolling" the Trackpad was sending "sluggish/jerky" data to the OS.
The Fix
After I found this, It was simple to find a lesser-known fix for the Mac which consists of Resetting the SMC. The SMC is the controller for the Low-Level hardware (Trackpad included). It is the general interface between much of the hardware in your Operating System. How it was "corrupted" or made to perform badly is anyone's guess.
I ended up resetting the System Management Controller (SMC) which made a drastic difference for the better.
Process for resetting the SMC:
For the MacBook Pro Retina Laptop (Non-removeable Battery)
Shutdown your Mac, ensuring that you Power it off completely.
Connect the Power Cord if not already connected.
On the Built-in Keyboard (Left Side) Press the Following Sequence:CONTROL-SHIFT-OPTION   once pressed, Press and Hold the POWER button (Hold for several seconds)
Release the keys at the same time.
Repeat (if you want, I did)
Then Press the Power Button to restart the computer.
Hopefully Enjoy smooth scrolling and TrackPad movement.
To reset the SMC on other Mac Models, Refer to the Apple Support Doc: http://support.apple.com/kb/ht3964
It Works Mostly
I still find that on occasion the issue re-surfaces for a short time, and is generally assiciated with high utilization of CPU. But in all, it's like having my brand new Mac back.
NOTE: Please be sure that you troubleshoot and determine that this is the most likely issue. Resetting the SMC is a LOW-RISK process, but Apple recommends that you only do it if absolutely necessary.
I Hope this helps someone else out.   After the countless hours of troubleshooting I have done on this, and in finding the ultimate solution, I felt compelled to write it up on the forums for others to find.   Enjoy.
--YIHateApple

PRAM contains settings for a number of things. Resetting it cannot hurt and "might" fix the problem. As I indicated, if that does not help, take it in for service.
Barry

Jerky scrolling on mobile devices with Muse website

We have just built and published our first website on all three platforms (desktop, tablet and phone) but the vertical scrolling on the Phone and Tablet pages is jerky, and struggles to render the text smoothly compared to other websites when scrolling. All our images are optimised to the minimum size, and the pages are just simple html with images, with no complicated actions or behaviours. They appear jerky across both Apple/Android and Windows devices and also across the various browsers on each device. Has anyone else had this problem and found a solution?
Thanks in advance. Phil

Hi Gaurav,
Thanks for the response.
Since I posted the question, we have solved the problem by removing the sticky navigation bars which appeared to have default scroll effects applied to them. Do mobile devices not like the parallax scroll effects from within Muse, as obviously we would like to reinstate the sticky navigation if possible in the future?
Regards,
Phil

How can you scroll between mail messages in Lion mail?

In leopard and snow leopard, you could scroll between messages in mail with a 3 finger gesture. this feature seems to be disabled in lion....or am i missing something? Is there any way to use gestures to scroll between messages in mail?

Go to the Settings App
Pick Mail, Contacts, Calendars
On the right side you'll see under the Mail section "Add Account”
Pick that and fill out the requested information

Cannot scroll in Mail

When working in Mail this morning, the scroll bars in both my inbox and the message itself disappeared, and I lost the ability to scroll up and down by swiping with two fingers. I was able to get the scroll bars back but still can't scroll with a finger swipe. Any ideas?

Hello mhightower,
Thanks for using Apple Support Communities.
To start troubleshooting this issue where you are unable to scroll in a specific application where you have been able to before, please force the Mail app to quit, and relaunch it.
Force an app to close on your Mac - Apple Support
Take care,
Alex H.

Jerky scrolling and Safari not displaying most jpegs in one user a/c

Hi
I upgraded my 15" mid 2010 MBP to Mountain Lion and find that it is behaving oddly. I have two different user accounts and the oddities vary between accounts. In one, most jpegs in Safari are not displayed, substituted with black rectangles with patterns of coloured dots (in the other, there is no problem with rendering pictures). The scrolling of pages is extremely jerky in Safari and far from perfect elsewhere (slightly jerky in Preview eg). Even the dock magnification is jerky, with icons breaking up as you pass over them.
In both accounts the scroll bar in Safari flickers on and off irrespective of whether the setting in General prefs is for the scroll bar to display permanently or not. The less troubled user account is noticeably snappier in action (eg opens the About this Mac screen with no delay compared with a second or so in the other account).
I've tried ditching the caches for Sarari with no effect. I rebuilt permissions after the install. I'm at a loss to know what to do next as it feels like a generic video problem but, bizarrely is more or less confined to one account.
Any clues?
Best
J

bizarrely is more or less confined to one account.
Check Safari > Preferrences > Extensions
If there are any installed, turn that OFF, quit then relaunch Safari to test.
If it's not an extension issue, try troubleshooting third party plugins.
Help here > Safari: Unsupported third-party add-ons may cause Safari to unexpectedly quit or have performance issues

APPLE MOUSE DOESN'T SCROLL IN MAIL?

Suddenly my Apple wireless mouse doesn't scroll (moving finger on top of mouse) in the Apple MAIL ap. It works fine in all other aps/activities.

See solution in More like this at right (need to set scrolling with inertia).

How can I scroll thru mail inbox using my touch pad with Yosemite, I was able to use my touch pad to scroll mail before

I can not use my touch pad to roll down my mail box or within a individual mail item. I was able before yosemite?
My touch pad works for all other apps,

I think I am having the same problem. I am using a macbook pro 15 and this morning it received an OSX update, it is now on 10.10.2. I use Office365 email for work and suddenly I can't use 2-finger scrolling over my inbox list. I can scroll through the email body and there is no problem with gmail inbox.
this is a real pain, when i attempt to scroll it attempts to scroll the whole web page, it doesn't seem to recognise that my mouse pointer is over the list of emails of my inbox.
i hope apple know about this and can fix it.

Jerky scrolling in Mail

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