JetPack 4G LTE connects but "no internet access" message

Would appreciate any help.
My JetPack 4G LTE mi-fi connects to the internet (3G or 4G) and shows that my devices are connected to it. However, I cannot get on the internet.
1) I have three different devices - two laptops and a smartphone. All three have the same problem.
2) I have a Sprint Mi-Fi that I use for a different business. All three devices can and do connect to that device and work properly on the internet during the same sessions in which they cannot connect on the Verizon JetPack. So it is not the devices I am trying to connect with.
3) The exact same thing has happened several times over the course of about 4 days and in two cities and two states - all three devices unable to connect via JetPack but connect fine through Sprint Mi-Fi. So it is not location or local network issue.
4) LED display on JetPack, in all instances, show a strong 3G or 4G (depending on where I am) signal and also that all three devices are connected.
5) Message on laptop wireless area shows connection but says "no internet access".
6) Under the wireless status or details, it says (on the list of info): "IPv4 no internet access" and "IPv6 no internet access".
7) I have done a battery pull with no effect.
8) I have done a factory reset (power up, remove cover, press reset button until long green light and short green light) with no effect.
9) After both battery pull and factory reset, I still show connected to 3G, all three devices connected, no internet access, and all three devices then work on the Sprint mi-fi.
10) Symptoms started about 4 days ago and have not changed since - it is not a come-and-go problem. It is not working at any time.
I am hoping to gosh to avoid a long ordeal with tech-support at Verizon. This is a company-issued device, so I could ask my company to take it up with Verizon, but I work remotely and access to the IT department is not that simple either. thought I would see if I am missing something simple. I hope I've given enough info for someone brighter than myself here can spot something I could do.
Thanks in advance for any help.

Thank you for your response. I am having trouble logging back into this site to respond (I never created a User ID and don't know my cell phone number as it is a mi-fi and not a cell). I reregisterd for the forums only under a slight ID variation and will continue to do so for this dialog. Thanks very much.
The back of the Jetpack says SSID: "MiFI4620L Jetpack 89B4". I am currently using the device (since the problems began last week) in zip codes 49504 and 49503 - same symptom both places.
Thanks again.

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Hi cgleb1,
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If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Are you 100% positive you are connected? Head to Settings - Wi-Fi and tap the > next to the network you are connected to? What is listed for an IP address? If it's in the 169.x.x.x range, it means your iPod did not properly receive a valid IP address via DHCP from your modem/router. So the 169.x.x.x address is a self-assigned one.
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default-domain value dksecurity.local
address-pools value vpn
username xxxx password . encrypted privilege 15
username xxxx attributes
vpn-group-policy dksecurityremote
username xxx password encrypted privilege 15
username xxx attributes
vpn-group-policy dksecurityremote
username xxxx password . encrypted privilege 15
username xxx password encrypted privilege 15
username xxx attributes
vpn-group-policy dksecurityremote
username xxx password encrypted privilege 15
username xxxx attributes
vpn-group-policy dksecurityremote
username xxx password encrypted privilege 15
username xxx attributes
vpn-group-policy dksecurityremote
username xxx password encrypted privilege 15
username xxx attributes
vpn-group-policy dksecurityremote
username xxx password encrypted privilege 15
username xxx password encrypted privilege 15
username xxxx attributes
vpn-group-policy remote
username xxx password encrypted privilege 15
username xxx attributes
vpn-group-policy remote
username xxx password encrypted privilege 15
username xxx attributes
vpn-group-policy remote
username xxxx password encrypted privilege 15
username xxx password encrypted privilege 15
username xxx attributes
vpn-group-policy remote
tunnel-group 69.87.150.118 type ipsec-l2l
tunnel-group 69.87.150.118 ipsec-attributes
pre-shared-key *****
tunnel-group remote type remote-access
tunnel-group remote general-attributes
address-pool vpn
default-group-policy townremote
tunnel-group townremote ipsec-attributes
pre-shared-key *****
isakmp keepalive disable
tunnel-group townremote type remote-access
tunnel-group townremote general-attributes
address-pool vpn
default-group-policy townremote
tunnel-group lansingremote ipsec-attributes
pre-shared-key *****
class-map tcp-bypass
match access-list bypass
class-map test
match access-list new
class-map inspection_default
match default-inspection-traffic
policy-map type inspect dns preset_dns_map
parameters
message-length maximum 512
no dns-guard
no protocol-enforcement
no nat-rewrite
policy-map global_policy
class test
class inspection_default
policy-map tcp
class tcp-bypass
set connection random-sequence-number disable
set connection advanced-options tcp-state-bypass
service-policy global_policy global
service-policy tcp interface inside
prompt hostname context
call-home reporting anonymous prompt 2
call-home
profile CiscoTAC-1
no active
destination address http https://tools.cisco.com/its/service/oddce/services/DDCEService
destination address email [email protected]
destination transport-method http
subscribe-to-alert-group diagnostic
subscribe-to-alert-group environment
subscribe-to-alert-group inventory periodic monthly
subscribe-to-alert-group configuration periodic monthly
subscribe-to-alert-group telemetry periodic daily
Cryptochecksum:c724d6744097760d94a7dcc79c39568a
: end

You need to change the VPN pool ip subnet to something other than the same ip range used on the inside interface.
Sent from Cisco Technical Support iPad App

I do have wifi connection but no internet, how is this possible? I logged in to the internet at my friends place and when I got home my own internet was not working anymore

I do have wifi connection but no internet, how is this possible? I logged in to the internet at my friends place and when I got home my own internet was not working anymore

This is possible to be connected to WiFi but not internet.
You connect to your modem/router via WiFi and whether it is connected to the internet or configured properly to route the internet to WiFi devices is a different story.
Now if you've already reset your WiFi (try disabling and enabling) and perhaps even restarting your MBP
Then make sure that your modem/router is connected to the internet.
You can try any other device, lights on the modem/router or use Eth cable to test.
Report back your findings.

What are the default settings for ethernet, shows connected but no internet

What are the default settings for ethernet ? shows connected but no internet via ethernet.
It used to work fine but I think i have changed something getting my airport to work.
Now i only get internet via wifi.
Thanks in advance

From the menu bar, select
 ▹ System Preferences... ▹ Network
Click the Assist me button and select Assistant. Follow the prompts.

Wifi connected but no internet

All of a sudden i was watching hulu and it went to 'there is no java enabled for the ads' than i refreshed and tried to to go google and no connection, my laptop was connected at the same time with no issues. I restarted and still it connects but no internet. Its not the internet its self as my other devices are connected find all of a sudden this happened on my mac mini.

Are yoi teaaly on 10.4.3 on that Mac???
Make a New Location, Using network locations in Mac OS X ...
http://support.apple.com/kb/HT2712
10.5, 10.6, 10.7 & 10.8…
System Preferences>Network, top of window>Locations>Edit Locations, little plus icon, give it a name.
10.5.x/10.6.x/10.7.x instructions...
System Preferences>Network, click on the little gear at the bottom next to the + & - icons, (unlock lock first if locked), choose Set Service Order.
The interface that connects to the Internet should be dragged to the top of the list.
10.4 instructions...
Is that Interface dragged to the top of Network>Show:>Network Port Configurations.
If using Wifi/Airport...
Instead of joining your Network from the list, click the WiFi icon at the top, and click join other network. Fill in everything as needed.
For 10.5/10.6/10.7/10.8, System Preferences>Network, unlock the lock if need be, highlight the Interface you use to connect to Internet, click on the advanced button, click on the DNS tab, click on the little plus icon, then add these numbers...
208.67.222.222
208.67.220.220
(There may be better or faster DNS numbers in your area, but these should be a good test).
Click OK.

JetPack 4G LTE connects but "no internet access" message

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