Jetpack MiFI 4620 LE connects to internet but is undiscoverable by any device

My work provided me with a new MiFI card. It connects to the internet and has a sim card inside it, but is not detectable on Macbook, iphone, ipad. I have had one before that no additional set up was needed. Is this device malfunctioning?

Not detectable, as in you cannot even see the wireless network from those devices?  That doesn't sound right.  All devices with wireless adapters installed should be able to see the 4620's signal, unless someone configured the SSID to be hidden.  That or the device is not properly booted up to the point where it can broadcast its signal.
Try restoring the defaults on the device by removing the back cover and pressing and holding the Reset button with a paper clip for 10-15 seconds.  This should remove any unusual configuration settings on the device and set it back to normal.
If the reset was successful (should see the lights blink on/off in unison followed by a reboot) and the SSID/Network name is still not visible on your devices then contact VZW or your companies Help Desk for warranty/support.

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