JNLP file not opening in Windows 8 and IE 10

I am trying to launch the ROES ordering tool through WHCC prints and it has always worked on my other IE 10 through Windows 7 but on my new computer with Win 8 I cannot get it to launch because of the JNLP file not opening... and it won't work on desktop
mode either... What do I need to do??

Hi,
Have you installed the java Runtime Environment?
If not, I would also suggest you to refer to the link to install the latest version of Java:
http://www.java.com/en/
Please note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.
Then follow the link to set default programs as Java for the file:
Choose the programs
Windows uses by default
http://windows.microsoft.com/en-US/windows-8/choose-programs-windows-uses-default
Hope this helps,
Ada Liu
We
are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
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    1 libobjc.A.dylib 0x00007fff88fd30f3 objcexceptionthrow + 45
    2 CoreFoundation 0x00007fff8390d140 +[NSObject(NSObject) doesNotRecognizeSelector:] + 0
    3 CoreFoundation 0x00007fff83885cdf __forwarding__ + 751
    4 CoreFoundation 0x00007fff83881e28 CF_forwarding_prep0 + 232
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    9 ??? 0x00007fff5fc0bcdd 0x0 + 140734799854813
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    14 CoreFoundation 0x00007fff8384c957 _CFBundleLoadExecutableAndReturnError + 1191
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    24 AE 0x00007fff8853a123 aeProcessAppleEvent + 210
    25 HIToolbox 0x00007fff8427e741 AEProcessAppleEvent + 48
    26 AppKit 0x00007fff8735a481 _DPSNextEvent + 1191
    27 AppKit 0x00007fff87359bed -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 155
    28 Safari 0x0000000100015c96 0x0 + 4295056534
    29 AppKit 0x00007fff8731f8d3 -[NSApplication run] + 395
    30 AppKit 0x00007fff873185f8 NSApplicationMain + 364
    31 Safari 0x0000000100009b18 0x0 + 4295007000
    32 ??? 0x0000000000000002 0x0 + 2
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    0 libSystem.B.dylib 0x00007fff8518d3d6 __kill + 10
    1 libSystem.B.dylib 0x00007fff8522d972 abort + 83
    2 libstdc++.6.dylib 0x00007fff865e75d2 _tcf0 + 0
    3 libobjc.A.dylib 0x00007fff88fd6d29 objcterminate + 100
    4 libstdc++.6.dylib 0x00007fff865e5ae1 _cxxabiv1::_terminate(void (*)()) + 11
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    7 libSystem.B.dylib 0x00007fff85178309 thread_start + 13
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    1 libSystem.B.dylib 0x00007fff8513f96d mach_msg + 59
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    5 com.apple.Foundation 0x00007fff85f16e8d _NSThread__main_ + 1429
    6 libSystem.B.dylib 0x00007fff85178456 pthreadstart + 331
    7 libSystem.B.dylib 0x00007fff85178309 thread_start + 13
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    1 libSystem.B.dylib 0x00007fff85196c7c mdns_querymDNSResponder + 1061
    2 libSystem.B.dylib 0x00007fff85195f52 mdnssearch + 1140
    3 libSystem.B.dylib 0x00007fff851952f1 mdnsaddrinfo + 716
    4 libSystem.B.dylib 0x00007fff85194373 search_addrinfo + 146
    5 libSystem.B.dylib 0x00007fff85193d9c si_addrinfo + 1352
    6 libSystem.B.dylib 0x00007fff851aaf5b siasynclaunchpad + 94
    7 libSystem.B.dylib 0x00007fff85178456 pthreadstart + 331
    8 libSystem.B.dylib 0x00007fff85178309 thread_start + 13
    Thread 0 crashed with X86 Thread State (64-bit):
    rax: 0x0000000000000000 rbx: 0x00007fff70a3d2d8 rcx: 0x00007fff5fbfe378 rdx: 0x0000000000000000
    rdi: 0x0000000000000220 rsi: 0x0000000000000006 rbp: 0x00007fff5fbfe390 rsp: 0x00007fff5fbfe378
    r8: 0x00007fff70a40a40 r9: 0x0000000000000063 r10: 0x00007fff85189412 r11: 0x0000000000000202
    r12: 0x00007fff83938c49 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000100b82bd0
    rip: 0x00007fff8518d3d6 rfl: 0x0000000000000202 cr2: 0x00007fff70c6cfd0
    Binary Images:
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    0x7fff5fc00000 - 0x7fff5fc3bdef dyld 132.1 (???) <B536F2F1-9DF1-3B6C-1C2C-9075EA219A06> /usr/lib/dyld
    0x7fff80003000 - 0x7fff8017fff7 com.apple.WebKit 6533 (6533.16) <B0C2B2F5-9BC1-5907-17A7-E2039C1EF57B> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
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    0x7fff80c67000 - 0x7fff80cafff7 libvDSP.dylib 268.0.1 (compatibility 1.0.0) <170DE04F-89AB-E295-0880-D69CAFBD7979> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
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    0x7fff80d77000 - 0x7fff80d77ff7 com.apple.Carbon 150 (152) <19B37B7B-1594-AD0A-7F14-FA2F85AD7241> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
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    0x7fff80dee000 - 0x7fff80dfcff7 libkxld.dylib ??? (???) <EE840168-1F67-6219-8BA3-C46039BCC8B3> /usr/lib/system/libkxld.dylib
    0x7fff80e93000 - 0x7fff80effff7 com.apple.CorePDF 1.3 (1.3) <6770FFB0-DEA0-61E0-3520-4B95CCF5D1CF> /System/Library/PrivateFrameworks/CorePDF.framework/Versions/A/CorePDF
    0x7fff80f0b000 - 0x7fff80f52fef com.apple.QuickLookFramework 2.2 (327.4) <4E1658D4-F268-2A82-C095-1D01E9EAD05F> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
    0x7fff81057000 - 0x7fff81082ff7 libxslt.1.dylib 3.24.0 (compatibility 3.0.0) <87A0B228-B24A-C426-C3FB-B40D7258DD49> /usr/lib/libxslt.1.dylib
    0x7fff8115c000 - 0x7fff812cbfe7 com.apple.QTKit 7.6.6 (1742) <7E254184-757D-E87C-5B2A-7612A2C85243> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
    0x7fff812cc000 - 0x7fff812d7ff7 com.apple.speech.recognition.framework 3.11.1 (3.11.1) <F0DDF27E-DB55-07CE-E548-C62095BE8167> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
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    0x7fff813dd000 - 0x7fff81462fff com.apple.print.framework.PrintCore 6.2 (312.5) <E736F6DC-2E69-A14D-6BCF-69D14232F8B8> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
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