Job appears in print queue but doesn't print
Here's the setup:
HP Laserjet 1606dn connected via USB to XP computer. From this computer printer works fine. Printer is shared on the network.
On another XP machine on the network, ran Add Printer, printer was detected and installed and everything works fine.
On a Vista computer on the network, ran Add Printer. Printer was detected, everything installed apparently correctly.
When I print a test page from the Vista machine, the job appears in the print queue on the XP machine. It stays there for about 60 seconds. The status is "printing". The job then disappears and nothing prints.
Any ideas about what to try next?
Take a look at these instructions from eHow, and let me know if they fix the problem for you. (Generally, I just turn my printer off and back on, and that does the trick.)
http://www.ehow.com/how_4869270_fix-offline-printer.html
Although I am an HP employee, I am speaking for myself and not for HP.
Please click the little thumbs-up dealybopper to the lower right if my reply was helpful to you. Please mark Accept As Solution if it solves your problem. This will help others, too!
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Jobs appearing in "Report Schedules" but remain at status 'Scheduled'
Hello Folks
We're running Business Intelligence Publisher 10.1.3.4.2 on Linux x86
We are sending jobs to BIP using Oracle APEX communictaing over web service.
Here are the symptoms
1. Request document production from within APEX
2. APEX communicates with BIP over web service
3. Job appears as scheduled in BIP but never gets processed.
Additional background
1. This process has worked for years
2. It stopped working this month
3. If I log in to BIP I am able to run the report either in 'View' mode or 'Export' mode
4. This would suggest that there is nothing wrong with the template, the queries or the ability of BIP to produce a PDF
5. The issue seems to be when a job is scheduled to burst the PDF files to save in the directtory on the server.
6. I get the same behaviour as described above whether the job appears in the schedule as a result from a webservice request from APEX or even if I 'Schedule' the job from within BIP itself.
I have pasted some log information below just in case it makes sense to anyone on the forum.
Any assitance gratefully received.
[030612_024438223][][STATEMENT] Logger.init(): *** DEBUG MODE IS ON. ***
[030612_024438223][][STATEMENT] Logger.init(): LogDir=/apps/oracle/product/10.1.3/bip/log
[030612_024438225][][STATEMENT] Template parsing started...
[030612_024438225][][STATEMENT] Template parsing started...
[030612_024438246][][STATEMENT] Data Template ......
[030612_024438246][][STATEMENT] Data Template ......
[030612_024438247][][STATEMENT] oracle.xml.parser.v2.XMLDocument@1f47f7a
[030612_024438247][][STATEMENT] oracle.xml.parser.v2.XMLDocument@dd5d08
[030612_024438251][][STATEMENT] Inside properties Parser...
[030612_024438252][][STATEMENT] Inside properties Parser...
[030612_024438252][][STATEMENT] include_null_Element=false
[030612_024438252][][STATEMENT] include_null_Element=false
[030612_024438253][][STATEMENT] Inside parameterParser...
[030612_024438254][][STATEMENT] Inside parameterParser...
[030612_024438255][][STATEMENT] Parameter:P_CONTACT_ID Default value:
[030612_024438255][][STATEMENT] Parameter:P_CONTACT_ID Default value:
[030612_024438256][][STATEMENT] Inside dataQueryParser...
[030612_024438256][][STATEMENT] Inside dataQueryParser...
[030612_024438259][][STATEMENT] Inside dataStructureParser...
[030612_024438259][][STATEMENT] Inside dataStructureParser...
[030612_024438268][][STATEMENT] Group ...report
[030612_024438268][][STATEMENT] Group ...report
[030612_024438269][][STATEMENT] Group ...ROWSET1_ROW
[030612_024438269][][STATEMENT] Group ...ROWSET1_ROW
[030612_024438276][][STATEMENT] Group ...ROWSET2_ROW
[030612_024438277][][STATEMENT] Group ...ROWSET2_ROW
[030612_024438277][][STATEMENT] Template parsing completed...
[030612_024438278][][STATEMENT] Group ...ROWSET3_ROW
[030612_024438279][][STATEMENT] Template parsing completed...
[030612_024438316][][STATEMENT] Start process Data
[030612_024438316][][STATEMENT] Process Data ...
[030612_024438316][][STATEMENT] P_CONTACT_ID
[030612_024438320][][STATEMENT] Writing Data ...
[030612_024438324][][STATEMENT] Sql Query :Q1: select *
from vw_invoice_summary_sms
where invoice_summary_sms_id in (select invoice_summary_id
from invoice_print_selection
where contact_id = :P_CONTACT_ID)
order by 4
[030612_024438324][][STATEMENT] 1: P_CONTACT_ID:1
[030612_024438331][][STATEMENT] Start process Data
[030612_024438331][][STATEMENT] Process Data ...
[030612_024438331][][STATEMENT] P_CONTACT_ID
[030612_024438332][][STATEMENT] Writing Data ...
[030612_024438333][][STATEMENT] Sql Query :Q1: select *
from vw_invoice_summary_gsm
where invoice_summary_gsm_id in (select invoice_summary_id
from invoice_print_selection
where contact_id = :P_CONTACT_ID)
order by 4
[030612_024438333][][STATEMENT] 1: P_CONTACT_ID:1
[030612_024438481][][STATEMENT] Sql Query :Q2: Select o.main_reference cpmn,
o2.main_reference ppmn,
lpad(to_char(ilig.record_number), 5,'0')seq,
ilig.dch_calc_curr ccur,
ilig.dch_calc_curr_net ccnet,
ilig.dch_calc_curr_gross ccgro,
ilig.dch_pymt_curr pcur,
ilig.dch_pymt_curr_net pcnet,
ilig.dch_pymt_curr_gross pcgro
from invoice_line_item_gsm ilig
join invoice_summary_gsm isg on isg.invoice_summary_gsm_id = ilig.invoice_summary_gsm_id
join operator o on o.operator_id = isg.client_operator_id
join operator o2 on o2.operator_id = isg.home_operator_id
where ilig.INVOICE_SUMMARY_GSM_ID = :INVOICE_SUMMARY_GSM_ID
and ilig.record_type_id = 1
order by ilig.RECORD_NUMBER
[030612_024438482][][STATEMENT] 1: INVOICE_SUMMARY_GSM_ID:309070
[030612_024438490][][STATEMENT] Sql Query :Q3: Select o.main_reference rcpmn,
o2.main_reference rppmn,
lpad(to_char(ilig.record_number), 5,'0')rseq,
lpad(to_char(ilig.ASSOCIATED_RECORD_NUMBER), 5,'0')rtapseq,
ilig.dch_calc_curr rccur,
ilig.dch_calc_curr_net rccnet,
ilig.dch_calc_curr_gross rccgro,
ilig.dch_pymt_curr rpcur,
ilig.dch_pymt_curr_net rpcnet,
ilig.dch_pymt_curr_gross rpcgro
from invoice_line_item_gsm ilig
join invoice_summary_gsm isg on isg.invoice_summary_gsm_id = ilig.invoice_summary_gsm_id
join operator o on o.operator_id = isg.client_operator_id
join operator o2 on o2.operator_id = isg.home_operator_id
where ilig.invoice_summary_gsm_id = :INVOICE_SUMMARY_GSM_ID
and ilig.record_type_id = 2
and ilig.PSS_ID = 63
order by ilig.RECORD_NUMBER
[030612_024438490][][STATEMENT] 1: INVOICE_SUMMARY_GSM_ID:309070
[030612_024438531][][EVENT] Data Generation Completed...
[030612_024438531][][EVENT] Total Data Generation Time 0.0 seconds
[030612_024438567][][STATEMENT] Oracle XML Parser version ::: Oracle XML Developers Kit 10.1.3.130 - Production
[030612_024438570][][STATEMENT] Logger.init(): *** DEBUG MODE IS ON. ***
[030612_024438570][][STATEMENT] Logger.init(): LogDir=/apps/oracle/product/10.1.3/bip/log
[030612_024438593][][STATEMENT] Template parsing started...
[030612_024438595][][STATEMENT] Data Template ......
[030612_024438595][][STATEMENT] oracle.xml.parser.v2.XMLDocument@1ea2b4a
[030612_024438596][][STATEMENT] Inside parameterParser...
[030612_024438596][][STATEMENT] Inside dataQueryParser...
[030612_024438596][][STATEMENT] Template parsing completed...
[030612_024438596][][STATEMENT] include_parameters=false
[030612_024438597][][STATEMENT] Start process Data
[030612_024438597][][STATEMENT] Process Data ...
[030612_024438598][][STATEMENT] Writing Data ...
[030612_024438598][][STATEMENT] Sql Query : select isg.invoice_summary_gsm_id KEY
, o.main_reference TEMPLATE
,'RTF' TEMPLATE_FORMAT
,'en-GB' LOCALE
,'PDF' OUTPUT_FORMAT
,'FILE' DEL_CHANNEL
,'/data/oradata/generic/invoices' PARAMETER1
,isg.invoice_summary_gsm_id||'.pdf' PARAMETER2
,null PARAMETER3
,null PARAMETER4
,null PARAMETER5
,null PARAMETER6
,null PARAMETER7
from invoice_summary_gsm isg
join operator o on o.operator_id = isg.client_operator_id
join traffic_period tp on tp.traffic_period_id = isg.traffic_period_id
union
select isg.invoice_summary_gsm_id KEY
, o.main_reference TEMPLATE
,'RTF' TEMPLATE_FORMAT
,'en-GB' LOCALE
,'PDF' OUTPUT_FORMAT
,'FILE' DEL_CHANNEL
,'/data/oradata/generic/invoices' PARAMETER1
,isg.invoice_reference||'.pdf' PARAMETER2
,null PARAMETER3
,null PARAMETER4
,null PARAMETER5
,null PARAMETER6
,null PARAMETER7
from invoice_summary_gsm isg
join operator o on o.operator_id = isg.client_operator_id
join traffic_period tp on tp.traffic_period_id = isg.traffic_period_id
[030612_024446999][][EVENT] Data Generation Completed...
[030612_024446999][][EVENT] Total Data Generation Time 8.0 seconds
[030612_024450332][][EVENT] Data Generation Completed...
[030612_024451123][][EVENT] Total Data Generation Time 13.0 seconds
[030612_024451129][][STATEMENT] Oracle XML Parser version ::: Oracle XML Developers Kit 10.1.3.130 - Production
[030612_024451130][][STATEMENT] Logger.init(): *** DEBUG MODE IS ON. ***
[030612_024451130][][STATEMENT] Logger.init(): LogDir=/apps/oracle/product/10.1.3/bip/log
[030612_024451165][][STATEMENT] Template parsing started...
[030612_024451166][][STATEMENT] Data Template ......
[030612_024451166][][STATEMENT] oracle.xml.parser.v2.XMLDocument@6f205e
[030612_024451167][][STATEMENT] Inside parameterParser...
[030612_024451167][][STATEMENT] Inside dataQueryParser...
[030612_024451167][][STATEMENT] Template parsing completed...
[030612_024451167][][STATEMENT] include_parameters=false
[030612_024451168][][STATEMENT] Start process Data
[030612_024451169][][STATEMENT] Process Data ...
[030612_024451169][][STATEMENT] Writing Data ...
[030612_024451204][][STATEMENT] Sql Query : select iss.invoice_summary_sms_id KEY
, o.main_reference TEMPLATE
,'RTF' TEMPLATE_FORMAT
,'en-GB' LOCALE
,'PDF' OUTPUT_FORMAT
,'FILE' DEL_CHANNEL
,'/data/oradata/generic/invoices' PARAMETER1
,iss.invoice_summary_sms_id||'.pdf' PARAMETER2
,null PARAMETER3
,null PARAMETER4
,null PARAMETER5
,null PARAMETER6
,null PARAMETER7
from invoice_summary_sms iss
join operator o on o.operator_id = iss.client_operator_id
join traffic_period tp on tp.traffic_period_id = iss.traffic_period_id
union
select iss.invoice_summary_sms_id KEY
, o.main_reference TEMPLATE
,'RTF' TEMPLATE_FORMAT
,'en-GB' LOCALE
,'PDF' OUTPUT_FORMAT
,'FILE' DEL_CHANNEL
,'/data/oradata/generic/invoices' PARAMETER1
,iss.invoice_reference||'.pdf' PARAMETER2
,null PARAMETER3
,null PARAMETER4
,null PARAMETER5
,null PARAMETER6
,null PARAMETER7
from invoice_summary_sms iss
join operator o on o.operator_id = iss.client_operator_id
join traffic_period tp on tp.traffic_period_id = iss.traffic_period_id
[030612_024452964][][EVENT] Data Generation Completed...
[030612_024452964][][EVENT] Total Data Generation Time 2.0 seconds
[030612_024455726][oracle.apps.xdo.servlet.scheduler.XDOJob][STATEMENT] [ID:15074] Tmp dir for bursting : /apps/oracle/product/10.1.3/bip/oc4j_bi/j2ee/home/applications/xmlpserver/xmlpserver/xdo/tmp/
[030612_024455726][oracle.apps.xdo.servlet.scheduler.XDOJob][STATEMENT] [ID:15074] [Bursting node]=[SMSInvoice/LIST_ROWSET1_ROW/ROWSET1_ROW/INVOICE_SUMMARY_SMS_ID], [Delivery node]=[SMSInvoice/LIST_ROWSET1_ROW/ROWSET1_ROW/INVOICE_SUMMARY_SMS_ID]
[030612_024455743][oracle.apps.xdo.servlet.scheduler.XDOJob][STATEMENT] [ID:15074] Layout template : [name]=[ARMOR], [rtf], [location]=[apps/oracle/product/10.1.3/bip/oc4j_bi/j2ee/home/applications/xmlpserver/xmlpserver/xdo/cache/xmlp10256934.tmp]
[030612_024455746][oracle.apps.xdo.servlet.scheduler.XDOJob][STATEMENT] [ID:15074] Layout template : [name]=[BELKO], [rtf], [location]=[apps/oracle/product/10.1.3/bip/oc4j_bi/j2ee/home/applications/xmlpserver/xmlpserver/xdo/cache/xmlp69466047.tmp]
[030612_024455748][oracle.apps.xdo.servlet.scheduler.XDOJob][STATEMENT] [ID:15074] Layout template : [name]=[DNKHU], [rtf], [location]=[apps/oracle/product/10.1.3/bip/oc4j_bi/j2ee/home/applications/xmlpserver/xmlpserver/xdo/cache/xmlp82585904.tmp]
[030612_024455750][oracle.apps.xdo.servlet.scheduler.XDOJob][STATEMENT] [ID:15074] Layout template : [name]=[DNKTD], [rtf], [location]=[apps/oracle/product/10.1.3/bip/oc4j_bi/j2ee/home/applications/xmlpserver/xmlpserver/xdo/cache/xmlp74339796.tmp]
[030612_024455752][oracle.apps.xdo.servlet.scheduler.XDOJob][STATEMENT] [ID:15074] Layout template : [name]=[EGYAR], [rtf], [location]=[apps/oracle/product/10.1.3/bip/oc4j_bi/j2ee/home/applications/xmlpserver/xmlpserver/xdo/cache/xmlp4226652.tmp]
[030612_024456776][oracle.apps.xdo.servlet.scheduler.XDOJob][STATEMENT] [ID:15074] Layout template : [name]=[ESPRT], [rtf], [location]=[apps/oracle/product/10.1.3/bip/oc4j_bi/j2ee/home/applications/xmlpserver/xmlpserver/xdo/cache/xmlp45349479.tmp]
[030612_024456779][oracle.apps.xdo.servlet.scheduler.XDOJob][STATEMENT] [ID:15074] Layout template : [name]=[GBRHU], [rtf], [location]=[apps/oracle/product/10.1.3/bip/oc4j_bi/j2ee/home/applications/xmlpserver/xmlpserver/xdo/cache/xmlp14794567.tmp]
[030612_024456783][oracle.apps.xdo.servlet.scheduler.XDOJob][STATEMENT] [ID:15074] Layout template : [name]=[HRVVI], [rtf], [location]=[apps/oracle/product/10.1.3/bip/oc4j_bi/j2ee/home/applications/xmlpserver/xmlpserver/xdo/cache/xmlp49428610.tmp]
[030612_024456786][oracle.apps.xdo.servlet.scheduler.XDOJob][STATEMENT] [ID:15074] Layout template : [name]=[IRLH3], [rtf], [location]=[apps/oracle/product/10.1.3/bip/oc4j_bi/j2ee/home/applications/xmlpserver/xmlpserver/xdo/cache/xmlp40329386.tmp]
[030612_024456790][oracle.apps.xdo.servlet.scheduler.XDOJob][STATEMENT] [ID:15074] Layout template : [name]=[ISLNO], [rtf], [location]=[apps/oracle/product/10.1.3/bip/oc4j_bi/j2ee/home/applications/xmlpserver/xmlpserver/xdo/cache/xmlp24142953.tmp]
[030612_024456793][oracle.apps.xdo.servlet.scheduler.XDOJob][STATEMENT] [ID:15074] Layout template : [name]=[MKDNO], [rtf], [location]=[apps/oracle/product/10.1.3/bip/oc4j_bi/j2ee/home/applications/xmlpserver/xmlpserver/xdo/cache/xmlp55564008.tmp]
[030612_024456798][oracle.apps.xdo.servlet.scheduler.XDOJob][STATEMENT] [ID:15074] Layout template : [name]=[SRBNO], [rtf], [location]=[apps/oracle/product/10.1.3/bip/oc4j_bi/j2ee/home/applications/xmlpserver/xmlpserver/xdo/cache/xmlp3526336.tmp]
[030612_024456801][oracle.apps.xdo.servlet.scheduler.XDOJob][STATEMENT] [ID:15074] Layout template : [name]=[SWEHU], [rtf], [location]=[apps/oracle/product/10.1.3/bip/oc4j_bi/j2ee/home/applications/xmlpserver/xmlpserver/xdo/cache/xmlp77789765.tmp]
[030612_024456805][oracle.apps.xdo.servlet.scheduler.XDOJob][STATEMENT] [ID:15074] Layout template : [name]=[UKRAS], [rtf], [location]=[apps/oracle/product/10.1.3/bip/oc4j_bi/j2ee/home/applications/xmlpserver/xmlpserver/xdo/cache/xmlp82203944.tmp]
[030612_024456805][][STATEMENT] /apps/oracle/product/10.1.3/bip/oc4j_bi/j2ee/home/applications/xmlpserver/xmlpserver/xdo/tmp/
[030612_024456808][][STATEMENT] BurstingProcessor:Property Key=>xslt-scalable : value=>true
[030612_024456808][][STATEMENT] BurstingProcessor:Property Key=>xslt._XDOTIMEZONE : value=>'Europe/London'
[030612_024456809][][STATEMENT] BurstingProcessor:Property Key=>xdk-secure-io-mode : value=>true
[030612_024456809][][STATEMENT] BurstingProcessor:Property Key=>xslt._XDOCALENDAR : value=>'GREGORIAN'
[030612_024456809][][STATEMENT] BurstingProcessor:Property Key=>xslt._XDOLOCALE : value=>'en_US'
[030612_024456818][oracle.apps.xdo.batch.BurstingProcessorEngine][STATEMENT] ========================> startElement() ::: startDocument is entered <========================
[030612_024456819][oracle.apps.xdo.batch.BurstingProcessorEngine][STATEMENT] ========================> startElement() ::: endDocument is entered <========================
[030612_024456828][][STATEMENT] /apps/oracle/product/10.1.3/bip/oc4j_bi/j2ee/home/applications/xmlpserver/xmlpserver/xdo/tmp//030612_024456808 deleted successfully...
[030612_024456829][oracle.apps.xdo.servlet.scheduler.XDOJob][EXCEPTION] [ID:15074] Unexpected exception occurred while running the job.
oracle.apps.xdo.servlet.scheduler.ProcessingException: java.lang.NullPointerException
at oracle.apps.xdo.servlet.scheduler.XDOJob.runBurstingReport(XDOJob.java:2116)
at oracle.apps.xdo.servlet.scheduler.XDOJob.execute(XDOJob.java:358)
at org.quartz.core.JobRunShell.run(JobRunShell.java:195)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:520)
Caused by: java.lang.NullPointerException
at com.sun.java.util.collections.Hashtable.get(Hashtable.java:321)
at oracle.apps.xdo.batch.bursting.ProcessEnterpriseDocument.processLayout(Unknown Source)
at oracle.apps.xdo.batch.BurstingProcessorEngine.addDocument2Queue(Unknown Source)
at oracle.apps.xdo.batch.BurstingProcessorEngine.createBurstingDocument(Unknown Source)
at oracle.apps.xdo.batch.BurstingProcessorEngine.endDocument(Unknown Source)
at oracle.xml.parser.v2.XMLContentHandler.endDocument(XMLContentHandler.java:119)
at oracle.xml.parser.v2.NonValidatingParser.parseDocument(NonValidatingParser.java:311)
at oracle.xml.parser.v2.XMLParser.parse(XMLParser.java:263)
at oracle.apps.xdo.batch.BurstingProcessorEngine.burstingRequest(Unknown Source)
at oracle.apps.xdo.batch.BurstingProcessorEngine.process(Unknown Source)
at oracle.apps.xdo.servlet.scheduler.XDOJob.runBurstingReport(XDOJob.java:2008)
... 3 moreAdditional Log....
[030612_024456830][][STATEMENT] Default write connection pool max:0, min:0, total:0, available:0
[030612_024456881][][STATEMENT] ToplinkDataHandler.terminateSession() : releasing the session.
[030612_024456892][oracle.apps.xdo.delivery.DeliveryManager][STATEMENT] createRequest(): called with request type :smtp_email
[030612_024456914][oracle.apps.xdo.delivery.DeliveryManager][STATEMENT] createRequest(): exiting
[030612_024456915][oracle.apps.xdo.delivery.smtp.SMTPDeliveryRequest][STATEMENT] submit(): Called
[030612_024456915][oracle.apps.xdo.delivery.smtp.SMTPDeliveryRequest][STATEMENT] setDefaultServerProperties(): default server properties are loaded for this request type (smtp_email) : {HOST:String=smtp.itaction.net, server-name=MailServer, PORT:Integer=25}
[030612_024456915][oracle.apps.xdo.delivery.smtp.SMTPDeliveryRequest][STATEMENT] setDefaultServerProperties(): properties defined in this request.
[PORT:Integer] [25]
[SMTP_FROM:String] [[email protected]]
[SMTP_CHARSET:String] [ISO-8859-1]
[server-name] [MailServer]
[SMTP_CONTENT_TYPE:String] [text/plain;charset=ISO-8859-1]
[ASYNC_TIMEOUT:Integer] [86400000]
[SMTP_ENCODING:String] [Q]
[HOST:String] [smtp.itaction.net]
[RETRY:Integer] [0]
[ASYNC_CHECK_INTERVAL:Integer] [60000]
[SMTP_TO_RECIPIENTS:String] [[email protected]]
[TEMP_FILE_SUFFIX:String] [.tmp]
[SMTP_ATTACHMENT_FIRST:Boolean] [(java.lang.Boolean]
[SMTP_SUBJECT:String] [Report Delivery Failure]
[TEMP_FILE_PREFIX:String] [dlvr]
[RETRY_INTERVAL:Integer] [60000]
[030612_024456916][oracle.apps.xdo.delivery.smtp.SMTPDeliveryRequest][STATEMENT] submit(): BUFFERING_MODE is OFF.
[030612_024456916][oracle.apps.xdo.delivery.smtp.SMTPDeliveryRequest][STATEMENT] submit(): Start reading given document InputStream.
[030612_024456916][oracle.apps.xdo.delivery.smtp.SMTPDeliveryRequest][STATEMENT] submit(): Calling DeliveryRequestHandler.submitRequest()
[030612_024456917][oracle.apps.xdo.delivery.smtp.SMTPDeliveryRequestHandler][STATEMENT] submitRequest(): called
[030612_024456938][oracle.apps.xdo.delivery.smtp.SMTPDeliveryRequestHandler][STATEMENT] submitRequest(): This request has never been submitted before.
[030612_024456945][oracle.apps.xdo.delivery.smtp.Attachment][STATEMENT] addAttachment(): Adding an attachment ...[filename]=[null], [content-type]=[text/plain;charset=ISO-8859-1], [index]=[0], [disposition]=[inline]
[030612_024456945][oracle.apps.xdo.delivery.smtp.Attachment][STATEMENT] addAttachment(): Character set for MIME headers : ISO-8859-1
[030612_024456945][oracle.apps.xdo.delivery.smtp.Attachment][STATEMENT] addAttachment(): Character encoding for MIME headers : Q
[030612_024456945][oracle.apps.xdo.delivery.smtp.Attachment][STATEMENT] addAttachment(): Exiting addAttachment()
[030612_024456981][oracle.apps.xdo.delivery.smtp.SMTPDeliveryRequestHandler][STATEMENT] submitRequest(): Character set for MIME headers : ISO-8859-1
[030612_024456981][oracle.apps.xdo.delivery.smtp.SMTPDeliveryRequestHandler][STATEMENT] submitRequest(): Character encoding for MIME headers : Q
[030612_024457711][oracle.apps.xdo.delivery.smtp.SMTPDeliveryRequestHandler][STATEMENT] submitRequest(): exiting
[030612_024457711][oracle.apps.xdo.delivery.smtp.SMTPDeliveryRequest][STATEMENT] submit(): Finished calling DeliveryRequestHandler.submitRequest()
[030612_024457712][oracle.apps.xdo.delivery.smtp.SMTPDeliveryRequest][STATEMENT] submit(): Process done successfully. Exiting submit()
[030612_024515815][oracle.apps.xdo.servlet.scheduler.XDOJob][STATEMENT] [ID:15073] Tmp dir for bursting : /apps/oracle/product/10.1.3/bip/oc4j_bi/j2ee/home/applications/xmlpserver/xmlpserver/xdo/tmp/
[030612_024515816][oracle.apps.xdo.servlet.scheduler.XDOJob][STATEMENT] [ID:15073] [Bursting node]=[GSMInvoice/LIST_ROWSET1_ROW/ROWSET1_ROW/INVOICE_SUMMARY_GSM_ID], [Delivery node]=[GSMInvoice/LIST_ROWSET1_ROW/ROWSET1_ROW/INVOICE_SUMMARY_GSM_ID]
[030612_024515824][oracle.apps.xdo.servlet.scheduler.XDOJob][STATEMENT] [ID:15073] Layout template : [name]=[ARMOR], [rtf], [location]=[apps/oracle/product/10.1.3/bip/oc4j_bi/j2ee/home/applications/xmlpserver/xmlpserver/xdo/cache/xmlp37365181.tmp]
[030612_024515830][oracle.apps.xdo.servlet.scheduler.XDOJob][STATEMENT] [ID:15073] Layout template : [name]=[BELKO], [rtf], [location]=[apps/oracle/product/10.1.3/bip/oc4j_bi/j2ee/home/applications/xmlpserver/xmlpserver/xdo/cache/xmlp26570728.tmp]
[030612_024515837][oracle.apps.xdo.servlet.scheduler.XDOJob][STATEMENT] [ID:15073] Layout template : [name]=[BMUNI], [rtf], [location]=[apps/oracle/product/10.1.3/bip/oc4j_bi/j2ee/home/applications/xmlpserver/xmlpserver/xdo/cache/xmlp4387822.tmp]
[030612_024515842][oracle.apps.xdo.servlet.scheduler.XDOJob][STATEMENT] [ID:15073] Layout template : [name]=[DNKHU], [rtf], [location]=[apps/oracle/product/10.1.3/bip/oc4j_bi/j2ee/home/applications/xmlpserver/xmlpserver/xdo/cache/xmlp2827844.tmp]
[030612_024515846][oracle.apps.xdo.servlet.scheduler.XDOJob][STATEMENT] [ID:15073] Layout template : [name]=[DNKTD], [rtf], [location]=[apps/oracle/product/10.1.3/bip/oc4j_bi/j2ee/home/applications/xmlpserver/xmlpserver/xdo/cache/xmlp63646593.tmp]
[030612_024515855][oracle.apps.xdo.servlet.scheduler.XDOJob][STATEMENT] [ID:15073] Layout template : [name]=[ECUAL], [rtf], [location]=[apps/oracle/product/10.1.3/bip/oc4j_bi/j2ee/home/applications/xmlpserver/xmlpserver/xdo/cache/xmlp80840101.tmp]
[030612_024515862][oracle.apps.xdo.servlet.scheduler.XDOJob][STATEMENT] [ID:15073] Layout template : [name]=[ECUOT], [rtf], [location]=[apps/oracle/product/10.1.3/bip/oc4j_bi/j2ee/home/applications/xmlpserver/xmlpserver/xdo/cache/xmlp20694448.tmp]
[030612_024515867][oracle.apps.xdo.servlet.scheduler.XDOJob][STATEMENT] [ID:15073] Layout template : [name]=[EGYAR], [rtf], [location]=[apps/oracle/product/10.1.3/bip/oc4j_bi/j2ee/home/applications/xmlpserver/xmlpserver/xdo/cache/xmlp90062593.tmp]
[030612_024515875][oracle.apps.xdo.servlet.scheduler.XDOJob][STATEMENT] [ID:15073] Layout template : [name]=[ESPRT], [rtf], [location]=[apps/oracle/product/10.1.3/bip/oc4j_bi/j2ee/home/applications/xmlpserver/xmlpserver/xdo/cache/xmlp90729074.tmp]
[030612_024515881][oracle.apps.xdo.servlet.scheduler.XDOJob][STATEMENT] [ID:15073] Layout template : [name]=[FJIDP], [rtf], [location]=[apps/oracle/product/10.1.3/bip/oc4j_bi/j2ee/home/applications/xmlpserver/xmlpserver/xdo/cache/xmlp49194851.tmp]
[030612_024515884][oracle.apps.xdo.servlet.scheduler.XDOJob][STATEMENT] [ID:15073] Layout template : [name]=[GBRHU], [rtf], [location]=[apps/oracle/product/10.1.3/bip/oc4j_bi/j2ee/home/applications/xmlpserver/xmlpserver/xdo/cache/xmlp68941910.tmp]
[030612_024515892][oracle.apps.xdo.servlet.scheduler.XDOJob][STATEMENT] [ID:15073] Layout template : [name]=[HRVVI], [rtf], [location]=[apps/oracle/product/10.1.3/bip/oc4j_bi/j2ee/home/applications/xmlpserver/xmlpserver/xdo/cache/xmlp64755985.tmp]
[030612_024515896][oracle.apps.xdo.servlet.scheduler.XDOJob][STATEMENT] [ID:15073] Layout template : [name]=[IRLH3], [rtf], [location]=[apps/oracle/product/10.1.3/bip/oc4j_bi/j2ee/home/applications/xmlpserver/xmlpserver/xdo/cache/xmlp6093376.tmp]
[030612_024515901][oracle.apps.xdo.servlet.scheduler.XDOJob][STATEMENT] [ID:15073] Layout template : [name]=[ISLNO], [rtf], [location]=[apps/oracle/product/10.1.3/bip/oc4j_bi/j2ee/home/applications/xmlpserver/xmlpserver/xdo/cache/xmlp95434455.tmp]
[030612_024515904][oracle.apps.xdo.servlet.scheduler.XDOJob][STATEMENT] [ID:15073] Layout template : [name]=[MKDNO], [rtf], [location]=[apps/oracle/product/10.1.3/bip/oc4j_bi/j2ee/home/applications/xmlpserver/xmlpserver/xdo/cache/xmlp16294940.tmp]
[030612_024515914][oracle.apps.xdo.servlet.scheduler.XDOJob][STATEMENT] [ID:15073] Layout template : [name]=[SRBNO], [rtf], [location]=[apps/oracle/product/10.1.3/bip/oc4j_bi/j2ee/home/applications/xmlpserver/xmlpserver/xdo/cache/xmlp8851271.tmp]
[030612_024515917][oracle.apps.xdo.servlet.scheduler.XDOJob][STATEMENT] [ID:15073] Layout template : [name]=[SWEHU], [rtf], [location]=[apps/oracle/product/10.1.3/bip/oc4j_bi/j2ee/home/applications/xmlpserver/xmlpserver/xdo/cache/xmlp25326232.tmp]
[030612_024515922][oracle.apps.xdo.servlet.scheduler.XDOJob][STATEMENT] [ID:15073] Layout template : [name]=[TONDP], [rtf], [location]=[apps/oracle/product/10.1.3/bip/oc4j_bi/j2ee/home/applications/xmlpserver/xmlpserver/xdo/cache/xmlp15285568.tmp]
[030612_024515928][oracle.apps.xdo.servlet.scheduler.XDOJob][STATEMENT] [ID:15073] Layout template : [name]=[UKRAS], [rtf], [location]=[apps/oracle/product/10.1.3/bip/oc4j_bi/j2ee/home/applications/xmlpserver/xmlpserver/xdo/cache/xmlp27288147.tmp]
[030612_024515932][oracle.apps.xdo.servlet.scheduler.XDOJob][STATEMENT] [ID:15073] Layout template : [name]=[USACB], [rtf], [location]=[apps/oracle/product/10.1.3/bip/oc4j_bi/j2ee/home/applications/xmlpserver/xmlpserver/xdo/cache/xmlp48946666.tmp]
[030612_024515937][oracle.apps.xdo.servlet.scheduler.XDOJob][STATEMENT] [ID:15073] Layout template : [name]=[USACP], [rtf], [location]=[apps/oracle/product/10.1.3/bip/oc4j_bi/j2ee/home/applications/xmlpserver/xmlpserver/xdo/cache/xmlp54990470.tmp]
[030612_024515944][oracle.apps.xdo.servlet.scheduler.XDOJob][STATEMENT] [ID:15073] Layout template : [name]=[USANW], [rtf], [location]=[apps/oracle/product/10.1.3/bip/oc4j_bi/j2ee/home/applications/xmlpserver/xmlpserver/xdo/cache/xmlp81536864.tmp]
[030612_024515949][oracle.apps.xdo.servlet.scheduler.XDOJob][STATEMENT] [ID:15073] Layout template : [name]=[USAPU], [rtf], [location]=[apps/oracle/product/10.1.3/bip/oc4j_bi/j2ee/home/applications/xmlpserver/xmlpserver/xdo/cache/xmlp85195258.tmp]
[030612_024515953][oracle.apps.xdo.servlet.scheduler.XDOJob][STATEMENT] [ID:15073] Layout template : [name]=[USAUN], [rtf], [location]=[apps/oracle/product/10.1.3/bip/oc4j_bi/j2ee/home/applications/xmlpserver/xmlpserver/xdo/cache/xmlp95134410.tmp]
[030612_024515963][oracle.apps.xdo.servlet.scheduler.XDOJob][STATEMENT] [ID:15073] Layout template : [name]=[USAVI], [rtf], [location]=[apps/oracle/product/10.1.3/bip/oc4j_bi/j2ee/home/applications/xmlpserver/xmlpserver/xdo/cache/xmlp93684833.tmp]
[030612_024515965][oracle.apps.xdo.servlet.scheduler.XDOJob][STATEMENT] [ID:15073] Layout template : [name]=[USAWC], [rtf], [location]=[apps/oracle/product/10.1.3/bip/oc4j_bi/j2ee/home/applications/xmlpserver/xmlpserver/xdo/cache/xmlp11836207.tmp]
[030612_024515969][oracle.apps.xdo.servlet.scheduler.XDOJob][STATEMENT] [ID:15073] Layout template : [name]=[VUTDP], [rtf], [location]=[apps/oracle/product/10.1.3/bip/oc4j_bi/j2ee/home/applications/xmlpserver/xmlpserver/xdo/cache/xmlp47095917.tmp]
[030612_024515973][oracle.apps.xdo.servlet.scheduler.XDOJob][STATEMENT] [ID:15073] Layout template : [name]=[WSMDP], [rtf], [location]=[apps/oracle/product/10.1.3/bip/oc4j_bi/j2ee/home/applications/xmlpserver/xmlpserver/xdo/cache/xmlp76134981.tmp]
[030612_024515973][][STATEMENT] /apps/oracle/product/10.1.3/bip/oc4j_bi/j2ee/home/applications/xmlpserver/xmlpserver/xdo/tmp/
[030612_024515973][][STATEMENT] BurstingProcessor:Property Key=>xslt-scalable : value=>true
[030612_024515973][][STATEMENT] BurstingProcessor:Property Key=>xslt._XDOTIMEZONE : value=>'Europe/London'
[030612_024515973][][STATEMENT] BurstingProcessor:Property Key=>xdk-secure-io-mode : value=>true
[030612_024515974][][STATEMENT] BurstingProcessor:Property Key=>xslt._XDOCALENDAR : value=>'GREGORIAN'
[030612_024515974][][STATEMENT] BurstingProcessor:Property Key=>xslt._XDOLOCALE : value=>'en_US'
[030612_024517080][oracle.apps.xdo.batch.BurstingProcessorEngine][STATEMENT] ========================> startElement() ::: startDocument is entered <========================
[030612_024517093][][STATEMENT] template File/apps/oracle/product/10.1.3/bip/oc4j_bi/j2ee/home/applications/xmlpserver/xmlpserver/xdo/cache/xmlp60436649.tmp
[030612_024517101][][STATEMENT] Logger.init(): *** DEBUG MODE IS ON. ***
[030612_024517101][][STATEMENT] Logger.init(): LogDir=/apps/oracle/product/10.1.3/bip/log -
I am trying to sync my i-pod to my computer thru itunes. I successfully synced my Ipad thru the computer, but am trying to do the same with the Ipod. The device shows up on my computer and appears to be syncing, but nothing changes. I have tried dragging the new music to the device, but a symbol appears with a slash thru the middle, as if denying access, any suggestions what to try next. I have synced on this Ipod succesfully in the past, Suggestions?
To drag and drop you have to use the Manual Method. That method is included here:
iTunes: Syncing media content to iOS devices and iPod
Was the iPod set up by wifi or setup or synced to another computer/iTunes library? -
Thunderbird won't print, even though Firefox will. Print preview works fine. Job queued, but seems to think printer is offline? Port is not listed when look at print job. (USB connection) Wasn't getting an error message... job just never printed or leaves the queue. Restarting job does not help.
Setting details below.
Application Basics
Name: Thunderbird
Version: 24.4.0
User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:24.0) Gecko/20100101 Thunderbird/24.4.0
Profile Folder: Show Folder
(Local drive)
Application Build ID: 20140316131045
Enabled Plugins: about:plugins
Build Configuration: about:buildconfig
Crash Reports: about:crashes
Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (pop3) mail.comcast.net:110, alwaysSTARTTLS, passwordCleartext
OUTGOING: smtp.comcast.net:587, alwaysSTARTTLS, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
Extensions
Test Pilot for Thunderbird, 1.3.9, true, [email protected]
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.disk.smart_size_cached_value: 358400
extensions.lastAppVersion: 24.4.0
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 3e3245e7-bdfc-4ebf-98fb-abc47a5f973
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1395283212
places.history.expiration.transient_current_max_pages: 104858
plugin.importedState: true
print.printer_Brother_MFC-9970CDW.print_bgcolor: false
print.printer_Brother_MFC-9970CDW.print_bgimages: false
print.printer_Brother_MFC-9970CDW.print_colorspace:
print.printer_Brother_MFC-9970CDW.print_command:
print.printer_Brother_MFC-9970CDW.print_downloadfonts: false
print.printer_Brother_MFC-9970CDW.print_duplex: 0
print.printer_Brother_MFC-9970CDW.print_edge_bottom: 0
print.printer_Brother_MFC-9970CDW.print_edge_left: 0
print.printer_Brother_MFC-9970CDW.print_edge_right: 0
print.printer_Brother_MFC-9970CDW.print_edge_top: 0
print.printer_Brother_MFC-9970CDW.print_evenpages: true
print.printer_Brother_MFC-9970CDW.print_footercenter:
print.printer_Brother_MFC-9970CDW.print_footerleft:
print.printer_Brother_MFC-9970CDW.print_footerright:
print.printer_Brother_MFC-9970CDW.print_headercenter:
print.printer_Brother_MFC-9970CDW.print_headerleft:
print.printer_Brother_MFC-9970CDW.print_headerright:
print.printer_Brother_MFC-9970CDW.print_in_color: true
print.printer_Brother_MFC-9970CDW.print_margin_bottom: 0.5
print.printer_Brother_MFC-9970CDW.print_margin_left: 0.5
print.printer_Brother_MFC-9970CDW.print_margin_right: 0.5
print.printer_Brother_MFC-9970CDW.print_margin_top: 0.5
print.printer_Brother_MFC-9970CDW.print_oddpages: true
print.printer_Brother_MFC-9970CDW.print_orientation: 0
print.printer_Brother_MFC-9970CDW.print_page_delay: 50
print.printer_Brother_MFC-9970CDW.print_paper_data: 1
print.printer_Brother_MFC-9970CDW.print_paper_height: 11.00
print.printer_Brother_MFC-9970CDW.print_paper_name:
print.printer_Brother_MFC-9970CDW.print_paper_size_type: 0
print.printer_Brother_MFC-9970CDW.print_paper_size_unit: 0
print.printer_Brother_MFC-9970CDW.print_paper_width: 8.50
print.printer_Brother_MFC-9970CDW.print_plex_name:
print.printer_Brother_MFC-9970CDW.print_resolution: 93725024
print.printer_Brother_MFC-9970CDW.print_resolution_name:
print.printer_Brother_MFC-9970CDW.print_reversed: false
print.printer_Brother_MFC-9970CDW.print_scaling: 0.90
print.printer_Brother_MFC-9970CDW.print_shrink_to_fit: false
print.printer_Brother_MFC-9970CDW.print_to_file: false
print.printer_Brother_MFC-9970CDW.print_unwriteable_margin_bottom: 0
print.printer_Brother_MFC-9970CDW.print_unwriteable_margin_left: 0
print.printer_Brother_MFC-9970CDW.print_unwriteable_margin_right: 0
print.printer_Brother_MFC-9970CDW.print_unwriteable_margin_top: 0
print.printer_Brother_MFC-9970CDW_Printer.print_bgcolor: false
print.printer_Brother_MFC-9970CDW_Printer.print_bgimages: false
print.printer_Brother_MFC-9970CDW_Printer.print_colorspace:
print.printer_Brother_MFC-9970CDW_Printer.print_command:
print.printer_Brother_MFC-9970CDW_Printer.print_downloadfonts: false
print.printer_Brother_MFC-9970CDW_Printer.print_duplex: 0
print.printer_Brother_MFC-9970CDW_Printer.print_edge_bottom: 0
print.printer_Brother_MFC-9970CDW_Printer.print_edge_left: 0
print.printer_Brother_MFC-9970CDW_Printer.print_edge_right: 0
print.printer_Brother_MFC-9970CDW_Printer.print_edge_top: 0
print.printer_Brother_MFC-9970CDW_Printer.print_evenpages: true
print.printer_Brother_MFC-9970CDW_Printer.print_footercenter:
print.printer_Brother_MFC-9970CDW_Printer.print_footerleft:
print.printer_Brother_MFC-9970CDW_Printer.print_footerright:
print.printer_Brother_MFC-9970CDW_Printer.print_headercenter:
print.printer_Brother_MFC-9970CDW_Printer.print_headerleft:
print.printer_Brother_MFC-9970CDW_Printer.print_headerright:
print.printer_Brother_MFC-9970CDW_Printer.print_in_color: true
print.printer_Brother_MFC-9970CDW_Printer.print_margin_bottom: 0.5
print.printer_Brother_MFC-9970CDW_Printer.print_margin_left: 0.5
print.printer_Brother_MFC-9970CDW_Printer.print_margin_right: 0.5
print.printer_Brother_MFC-9970CDW_Printer.print_margin_top: 0.5
print.printer_Brother_MFC-9970CDW_Printer.print_oddpages: true
print.printer_Brother_MFC-9970CDW_Printer.print_orientation: 0
print.printer_Brother_MFC-9970CDW_Printer.print_page_delay: 50
print.printer_Brother_MFC-9970CDW_Printer.print_paper_data: 1
print.printer_Brother_MFC-9970CDW_Printer.print_paper_height: 11.00
print.printer_Brother_MFC-9970CDW_Printer.print_paper_name:
print.printer_Brother_MFC-9970CDW_Printer.print_paper_size_type: 0
print.printer_Brother_MFC-9970CDW_Printer.print_paper_size_unit: 0
print.printer_Brother_MFC-9970CDW_Printer.print_paper_width: 8.50
print.printer_Brother_MFC-9970CDW_Printer.print_plex_name:
print.printer_Brother_MFC-9970CDW_Printer.print_resolution: 93725024
print.printer_Brother_MFC-9970CDW_Printer.print_resolution_name:
print.printer_Brother_MFC-9970CDW_Printer.print_reversed: false
print.printer_Brother_MFC-9970CDW_Printer.print_scaling: 1.00
print.printer_Brother_MFC-9970CDW_Printer.print_shrink_to_fit: false
print.printer_Brother_MFC-9970CDW_Printer.print_to_file: false
print.printer_Brother_MFC-9970CDW_Printer.print_unwriteable_margin_bottom: 0
print.printer_Brother_MFC-9970CDW_Printer.print_unwriteable_margin_left: 0
print.printer_Brother_MFC-9970CDW_Printer.print_unwriteable_margin_right: 0
print.printer_Brother_MFC-9970CDW_Printer.print_unwriteable_margin_top: 0
Graphics
Adapter Description: Intel(R) HD Graphics 4000
Vendor ID: 0x8086
Device ID: 0x0166
Adapter RAM: Unknown
Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
Driver Version: 8.982.6.0
Driver Date: 8-1-2012
Direct2D Enabled: Blocked for your graphics driver version.
DirectWrite Enabled: false (6.2.9200.16581)
ClearType Parameters: ClearType parameters not found
WebGL Renderer: false
GPU Accelerated Windows: 0
AzureCanvasBackend: skia
AzureFallbackCanvasBackend: cairo
AzureContentBackend: none
JavaScript
Incremental GC: 1
Accessibility
Activated: 1
Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in usegabri21 wrote: I have a very similar problem with my PSC1510 but only the colour cartridge light is blinking. I am also unable to find any useful information to set up printing in back up mode. Can anyone assist in resolving this problem for us?
With only one cartridge light blinking I would suspect the cartridge, they do rarely fail (much more often for reman cartridges, see here). Clean the cartridge contascts as shown here. If that fails and the cartridge is an original HP then check the warranty date as shown here. If the cartridge is in warranty return it to your dealer for a warranty replacement.
The printer will automatically switch to backup mode if the black (or color in some printers) cartridge is removed. I do not know if this works with the PSC 1510, some all-in-on devices insist on having both cartridges present.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V -
It wont even print the test page. It is saying black ink low. 250 left. but im getting no other errors.
Printing a Configuration Report.Hi JoyD,
Welcome to the HP Forums, I hope you enjoy your experience!
I understand the print job stays in the queue and won't print for hours later.
I will be happy to help you.
I would power cycle everything.
Turn the printer and computer off.
Disconnect the power cable on the router for 10 seconds, then reconnect the power cable again.
Turn the computer on, then the printer.
Try printing again.
I would setup a static IP for the printer to see if this will resolve the issue.
Printer Does Not Maintain a Wireless Connection. Go to Solution three: Assign the printer a static IP address.
Print a configuration page from the printer for this information needed. Select Method one.
Please let me know the results if you are still having issues.
Thank you for posting on the HP Forums.
Have a wonderful day!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP -
Can't print from safari to hp 4620 appears to print but does not first time i have attempted to print from safari , notes print fine no problems. It is like on a desktop my print is sitting in the queue there are error messages only the usual print dialogue. I've turned the printer off and back on with no luck any suggestions?
That's very strange. See if clearing the cache in Safari will make it work. I'll include the steps below. If that doesn't help, install a different browser, such as Opera, to see if that will print from pages that Safari won't. If it will, then something is wrong with Safari. If it doesn't print, then the web pages might have printing blocked. There are sites that are doing that for copyright reasons. Let me know what you find.
To clear the cache on Safari:
Open Settings.
Select Safari
Touch Clear Cache.
Select Clear.
Touch Clear Cookies.
Select Clear.
Touch Clear History.
Select Clear.
I am a printer tech for HP. -
Jobs not appearing in printer logs
I have a G4 Xserve running Tiger server. It is running a print server, where most of the clients are booting with accounts on a G5 Xserve. The login data is shared via LDAP between the two machines.
This seems to work as expected, so far.
The G4 print server is allowing connections to it via IPP. It connects to various laser printers via AppleTalk (because this appears to be the only reliable way we can make connections to the printers). For the clients with accounts on the G5, the printers are managed in Workgroup Manager, and appear automatically in their printer lists. They cannot add to the printer lists, and this effectively controls their access to various devices.
All jobs printed this way are logged in the print logs as expected, and are shown via the CUPS web interface.
However, some of the users don't have boot accounts on the G5, they have dedicated permanent workstations, or they are using their own laptops (with their own local accounts). These users discover the printers via IPP/Bonjour.
When they print, the jobs definitely go through the G4 print server, they are shown via the CUPS interface. But the jobs don't show up anywhere in the Apple print logs.
How can I fix this? Or, is there a utility that will parse the CUPS jobs in order to produce a log to enable internal billing?
Thanks.
Mac OS X (10.4.6)So far, every time I send a job to the printer, it either prints immediately (TextEdit, Excel), or it acts like it's going to print but nothing happens. When I open the job control panel on the printer and look at the output queue, a job is there but it won't let me cancel that job. There might be some button I can press to clear it but so far I haven't figured out what that is.
This discussion http://forums.linux-foundation.org/read.php?33,7309 refers to using the driver for a different Panasonic model and also mentions that printing in color is extremely slow. The Excel worksheet I've been using to test this has highlighted cells and some colored text and it prints immediately with normal speed for this printer.
So I tried telling my printer that it is now a DP-C322. It must have raised its self-esteem because now Word seems to work both black and color text, Excel works with color (although it won't print a chart, just a regular worksheet) and Preview but only black text (so far). PDF with color chokes it. So I guess I should play around and find which Panasonic model works best. I suppose the choking problem could be a speed problem, I'm only letting it go for about a minute before I turn off the printer. I haven't tried printing any images yet but if Word and Excel work mostly, that's about 85% of what I want to be able to do. -
One field is visible in print preview but does not appear when printed
Hi,
We have a batch job that creates the spool, but one field of the form is visible during print preview of the spool but is NOT visible in the print out.
How do we solve this?
Is there an error in the printer?
Thank you!
Rgds,
FreishzHi guys,
The catch is, when re-printed, it already appears. But after the batch job has been completed, this does not automatically appear.
This involves, output type of a delivery.
Thanks for your reply! -
7310 networked, connected, but doesn't print
I have had this Officejet 7310 for a few years now, and doesn't usually give me problems. i have it hooked up over a wired network, and the computer recognizes the connection. I can see the printer status through the browser window (192.168.1.5), and have reinstalled the software twice. After reinstalling it the first time, I got it to print but the next morning it wasn't working again.
On the printer itself, when I try to get the Instant Share settings, it says "Hp Instant Share is not set up or a network is not available." The Instant Share has been doing this for a few months, and I haven't been able to us ethe "Scan to" feature for a long time, but I can just use the HP Director on the computer na dget it to print, scan, access the memory card, whatever. now it seems that it is not getting the signal. I have items inthe queue, but they won't print. Yesterday, it was giving me errors, like "Failed to connect to printer" and stuff, but i can't get it to do it now.
I tried the Diagnostic Tool , adn that didn't work, I reset the router, that didn't work. I'm running out of ideas.
I'm running on XP, but I think it's printer issues, not computer issues.OK, I think it IS a computer problem. Your computer is looking for your printer by its IP address. A new router (usually) issues completely different IP addresses, so your computer is probably having a hard time finding it.
Let's start by deleting the printer in Control Panel > Printers. Then re-add the printer in this manner:
1. Click "Start" button --> Printers and Faxes.
2. Under Printer Tasks, click "Add Printer".
3. Click "Next" button on the Add Printer Wizard window.
4. Select "Local printer attached to this computer". Deselect "Automatically detect and install My Plug and play printer". Click "Next".
5. Under Select a Printer Port option, select "Create a new port" and select "Standard TCP/IP Port" and click "Next" button.
6. In the "Welcome to the Add Standard TCP/IP printer port wizard" make sure that the printer is turned on and connected to same network that your computer is connected to. Click "Next" button.
7. Under "Add Standard TCP/IP Printer Port" enter the printer's IP address. Click "Next" then click "Finish".
8. Now, select HP from the list of manufacturers, select your printer from the list of Printer models and click 'Next' button.
9. If you can't find your printer, you'll need to find the install CD and use the "Have Disk" option to select one of the hp*.ini files. Alternatively, you can select another HP printer model from the same type.
10. Add the print spooler name and click "Next".
11. Click "Next"
12. Click "Next" and then "Finish"
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP -
Arial bold is loaded on my PC, but doesn't appear in the font picker
Arial is loaded but doesn't appear in the font picker window. I also get the message 'cannot find or create the font arial,bold. some charecters may not display or print correctly.
ThanksYes, it is an opentype font, installed i
n the correct place. As I mentioned before, I am having the same trouble with TrebuchetMS.
I have tried font applications such as font expert and suitcase, still no luck.
The fonts are recognised in applications such as Illustrator.
Thanks -
I have a new PC laptop with Windows 7 and Office 2010. I have an Airport Extreme, and installed Bonjour on my laptop. Bonjour "sees" my printer. When I try to print, the printer lights up -- but doesn't print. anyone have an idea? Thanks Gregg
Hi Kelly,
As someone who has to print from my Mac to a networked printer at home all the time, I can certainly understand how frustrating it must be to have that fail to perform as expected. Let's see if we can get you up and running.
I would suggest that you troubleshoot using the steps in this article -
OS X Yosemite: Printing troubleshooting
Start with the section titled Check the network.
Thanks for using Apple Support Communities.
Sincerely,
Brett L -
Acrobat 9 trial in WIN 7 loaded fine, but doesn't print.
09.25.10
I just loaded Acrobat 9 trial in WIN 7 and it loaded fine, but doesn't print.
When I go to print a PDF, after entering the file name, an Acrobat software setup box asks for the serial # or "continue to use product on a trial basis".
I select the continue option, click "next" the box disappears - then nothing happens. This repeats each time I try and print, even after a reboot.
Having selected Acrobat as the default printer did not change anything. Help! DaveYou may have to update Acrobat. I am not sure that AA9.0 works correctly with Win 7.
-
Hy dear!
My Iphone 5s doesn't work. When i power on appear searching the sim card, but doesn't connect to the operator. Who can help me? I reset the Iphone, but doesn't fix the probem.
ThanksHi dear!
I'm very disappointed with Apple products! I was 15 days without my Iphone 5, because it stopped working and the had to be replaced by authorized apple. Then i bought an iphone 5s in two days it stopped working. Doesn't read the sim card. I call to Apple suport and discovery that the model A1533 is not warranted in Brazil and need to be replaced, because there is a hardware problem. In a moment i don't have anyone Phone. Why Apple does not send other equipment equal to authorized to exchange my Iphone, because in Brasil doesn't have the same model? I liked a lot this Apple phone, but i can't use, i have one brand new, but doen'st work. I don't have anybody in USA to exchange in one Apple store. Please help me!
Thanks. -
I cannot activate a ringtone which I prepared with Iringer. It appears in iTunes under sounds but doesn't appear in sounds on the iPhone!!!
if you created a ringtone, it should appear in the tone menu in itunes.
Is the ringtone 30 seconds or less?
Also I would check the iringer support site to resolve your issue.
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