Jobs stay in queue and keep printing until you cancel them--then stops the print spooler...why?

Question

My Printer: HP Photosmart C309a
My  Laptop: HP G71 series
Operating System: Windows 7 (64 bit) but runs a lot of stuff on 32 bit
Problem: I print ONE copy of a multiple page document in Adobe Reader 9. I select even pages only (after which I would reinsert the pages and tell it to print odd pages only, to get the other side). The printer makes a sound indicating the job is finished, I remove my pages to collate them, and then the printer continues to print the job again without so much as a keystroke.
Naturally, you find the printer in the devices on the control panel, click "see what's printing" and highlight the job and cancel it.
Then somehow it turns off my print spooler. 
I have tried everything suggested on other forums, like
restart the laptop/restart the printer
going to c\windows\system32\spool\printers and deleting whatever is hung up in there (usually a shockwave file).
Going to Services\print spooler \properties and making sure the settings are set to automatic
Uninstall\reinstall latest driver and software
Switching from Adobe Reader 10 to Adobe Reader 9
Use System Restore to try to reset the system to a previous state.
Run Trend Micro to check for viruses and spyware--nothing shows up.
I am positive the pdf doc is NOT the problem, because I can print it on my husband's laptop multiple times over with no problems.
Does anyone have this problem as well? Has anyone found a genuine solution other than manually canceling print jobs in queue and constantly restarting the print spooler?
Thanks in advance for any suggestions.
--Holly

Answer 1

Hi,
 I believe your printer is wirelessly connected to your computer, right?!
 What's the current printer software version installed in your laptop computer?! 
 to see: click start>control panel>uninstall a program under Programs then it will tell you the software version like HP Photosmart c309a v13 or v14.
If the software version is v13, click here to download and install the current software.
IF all things still fail, try to use the workaround provided by HP in this link. It says:
Workaround
Your HP printing product can operate sufficiently using an alternate print driver, although there might be some limitations. For instance, some buttons on the product control panel might not function, but the product prints normally from the computer. If the solutions in this document do not solve the issue, download and install an alternate print driver.
Follow these steps to install the HP Deskjet 990C print driver.
  NOTE:  These steps install the new print driver using the same port that the product already uses. The product functions normally with multiple drivers on the same port.
Find the port that the product already uses.
Click the Windows icon ( ), and then click Control Panel . The Control Panel opens in a new window.
Click Hardware and Sounds .
Click Printers . The Printers folder opens.
Right-click the product icon ( ), and then click Properties . The Propertieswindow opens.
Click the Ports tab. A window opens with a list of ports. The port for the product has a checkmark or a highlight.
Note the name of the port indicated for the product.
Close the Properties window, and then continue with the next steps.
Click Add a Printer in the menu bar at the top of the Printers window. The Windows Add Printer Wizard opens.
Click Add a local printer .
Select Use an existing Port .
Click the drop-down menu next to Use an existing Port , and then select the port that you noted earlier in these steps.
Click Next .
In the Manufacturer pane, click HP .
In the Printers pane, click HP Deskjet 990c , and then click Next . (IF YOU CANT FIND DESKJET 990C, JUST CLICK WINDOWS UPDATE WITHIN THIS WINDOW. THEN FIND DESKJET 990C and then click next)
Type a name for the new printer in the Printer name box, or keep the default name.
Select Set as the default printer , and then click Next . A window opens with a progress bar as the printer installs. Then a new window opens.
Click Do not share this printer , and then click Next .
If you want to print a test page, click the Print test page button.
Click Finish to complete the driver installation.
Try printing again, but select HP Deskjet 990c from the Print dialog box.
If this solves the issue, follow these steps to use the HP Deskjet 990c print driver whenever you send print jobs to the product.
In the program you are using, select the option to print. The Print dialog box opens.
Click the Name drop-down menu, and then select HP Deskjet 990c .
Change print settings as desired in the Paper size , Quality , and Paper type drop-down menus.
Select the Print range and Copies options as desired.
Click OK . The product prints the file.
Kiko