JoikuSpot Premium NOW UNAVAILABLE after purchase

Question

On this date, and time: 14 April 2011 4:35:29 PM EEST
I purchased from the Ovi Store via operator billing: Vodacom Group Pty Ltd phone bill
The software: JOIKUSPOT PREMIUM WiFi HotSpot
An error which could not be resolved on my phone and memory card developed, necessitating a full format of both pieces of hardware. The Ovi Store fortunately remembers by prior purchase of the software Gravity, but not Joikuspot Premium. It appears that the software is also now unmarked in downloaded/paid for items (My Stuff) on my other phone. I have emailed [email protected] directly, and await some resolution. I hope I'm not the only one with this issue. 
Symbian connected me to the world, to my dreams.. Thank-you Nokia

Answer 1

You're going to have to write to support, which you can find at: http://mea.nokia.com/support#, if you're in the Middle East and/or Africa, for example. They'll refund you through bank EFT, whether or not you purchased through operator billing or credit card/other financial services. The transaction is processed within the EU, which means you'll need all of this - if you're not in the EU:
*Bank Account Name: - y
*Bank Account #: - y
*Bank Name - y
*Bank address - y
*Bank Key (IBAN, BSB or SWIFT): - n/a, ?
*Bank control key - n/a, ?
*Bank ABA Routing no - n/a, ?
*Swift Code: - y
*Branch 6-Digit Code: - y
* Customer address: - y
I have not yet sourced this from my bank -- some of it is readily available, some not -- and those I have no idea what they are. I'll have to ask my bank. All a bit inconvenient for ZAR25.00 -- about US$3.00. So went and purchased it again.
Symbian connected me to the world, to my dreams.. Thank-you Nokia