Joined creative cloud, program still thinks it's a trial version

So how does this get fixed?

Which software in creative cloud ? What is your OS ?
Can you elaborate more on you issue ....

Similar Messages

  • I have made payment to Creative Cloud but still it is showing that trial version is expired. Please asist.

    We have made payments to creative cloud using our credit card and payments are going from my credit card but still we are unable to access the software.

    Hi,
    You can try this:
    Uninstall Adobe Creative Cloud.
    For Windows:
    Open the Windows Control Panel > Programs And Features.
    For MAC:
    Open Finder and go to /Applications/Utilities/Adobe Installers.
    After Uninstall navigate to the OOBE folder.
    Windows: C Drive\Users\[user name]\AppData\Local\Adobe\OOBE
    Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
    Delete OOBE folder.
    Download Creative Cloud Reinstall and Sign in .
    https://creative.adobe.com/products/creative-cloud
    Help articles:
    Access hidden user library files | Mac OS 10.7 and later
    You can also try:
    Re: creative cloud software says my free trial has expired, but I have a paid subscription

  • I Have Creative Cloud Student and Teacher edition, but all trial version shown in creative cloud.

    I Have Creative Cloud Student and Teacher edition, but all trial version shown in creative cloud.

    Does your Cloud subscription properly show on your account page?
    If you have more than one email, are you sure you are using the correct Adobe ID?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    If yes
    Some general information for a Cloud subscription
    Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
    If no
    This is an open forum, not Adobe support... you need Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • Just joined Creative Cloud - acrobat still showing as Trial

    Hi,
    I just joined Creative Cloud. Adobe Acrobat is still saying I have 3 days left on Trial. What to do?
    Ken

    Hi Ken,
    Uninstall the Acrobat X trial
    Uninstall Acrobat X in Mac OS®
            In Applications > Utilities > Adobe Installers, select the Acrobat X Uninstaller and double-click it.
            Follow the onscreen instructions to uninstall Acrobat.
            In the Authenticate dialog box, type the user name and password for an administrator account and click OK.
             Note: The uninstaller removes only Adobe Acrobat X files from the system.  It does not remove Adobe Reader files, Acrobat user data, or files that are shared with other Adobe applications.
        (Optional) Move any Adobe PDF Settings files that you created from the Library/Application Support/Adobe PDF folder and drag the folder to the Trash.
    Uninstall Acrobat X in Windows®
        Open Control Panel > Programs and Features (Vista/Win 7) or Add/Remove Programs (XP)
        Find the entry for Acrobat X, select it
        Click Uninstall and follow the on screen instruction
    Then reinstall Acrobat X through the Adobe Application Manager like other programs
    You can launch Adobe Application Manager from either the Start menu (Win) or Applications (Mac) folder.
    -Dave

  • Why does my Creative Cloud Photoshop show I am on a trial version

    why does my Photoshop CC tell me that I am on a 30 day trial version with only so many days left ?

    Hi neepdocker,
    Please follow the steps in the link:
    http://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html
    http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    Incase the issue still persists, please contact Adobe at http://adobe.ly/yxj0t6.
    Regards,
    Rajshree

  • I need help i bought creative cloud for a year but my app still thinks its on free trial

    so my trial is over and i need this for school so i bought it for a year it gave me a code i had to activate.
    i did and now my app still thinks its on a trial version.
    how do i make it that its like a normal version.
    i am on windows 8.1.
    i have tried to look everywhere but cant find help.
    sam

    Sign in, activation, or connection errors | CS5.5 and later
    Mylenium

  • I Have signed up for creative cloud but still getting"14 days left in your trial" on Adobe programs i have installed

    I Have signed up for creative cloud but still getting"14 days left in your trial" on Adobe programs i have installed.

    Hi Conor,
    Kindly try the below mentioned steps.
    Sign in, Sign out | Creative Cloud desktop app
    Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC
    Thanks,
    Atul Saini

  • Since I joined creative cloud, I have not been able to sync. Why the difference? Worked good during initial trial. Also I had installed the Mosaic app before Lightroom mobile came out and I cannot seem to get rid of it. How can I get mosaic out? I have ca

    Since I joined creative cloud, I have not been able to sync. Why the difference? Worked good during initial trial.
    Also I had installed the Mosaic app for ipad before Lightroom mobile came out and I cannot seem to get rid of it. How can I get mosaic out? I have cancelled, I have deleted, I have looked through the files for visible remnants.

    The sync count is 60 and static. The total number synced so far is 500+. None have been synced from the ipad except for corrections made there on those already synced.
    I have deleted the Mosaic app from all machines and checked the library folder and have contacted the Mosaic tech support and they have discontinued my subscription. I still get mosaic messages on initiating Lightroom and sometimes at closing.
    I have not tried to sync fewer yet, but some catalogs that I have tried are smaller numbers. Initially, it did well on good connections. Nothing works on my home connections over satellite.

  • Installing AI with Creative Cloud account - still says trial.

    When I try to activate my AI through my CC acct it still thinks that it is a trial version. I have an annual $49.99 CC plan, so can I use AI too?
    Thank you.

    Thanks for the tip, but I still can't find where to resolve this problem.
    Is there a specific link within the page you mention?
    2014-10-16 16:25 GMT-07:00 Jeff A Wright <[email protected]>:
          Adobe Community <https://forums.adobe.com/?et=watches.email.thread>     Installing
    AI with Creative Cloud account - still says trial.
    reply from Jeff A Wright
    <https://forums.adobe.com/people/JeffAWright?et=watches.email.thread>
    in Trial Download & Install - View the full discussion
    <https://forums.adobe.com/message/6838002?et=watches.email.thread#6838002>

  • CS6 existing serial number holder. Am I eligible to join creative cloud?

    Hi,
    I have purchased Adobe CS6 Master collection student suit from Adobe site recently, now I am thinking to join the CREATIVE CLOUD.
    I have tried to join threw the plan for the individuls -  ' Existing CS Customers special offer ' button. it leads to pick a plan. I have picked and try to join -  complete for cs6.
    When I click this button, it leads me to the join creative cloud page. When I try to sign in their with my user name and password, Its saying you are not qualified.
    I don't know why, I have a valued CS6 SERIAL NUMBER WITH ME and its already registerd.
    Could you advice me to get the proper steps to join the Cloud threw the existing CS Customer offer!.
    Thanks

    Edu versions don't  qualify for an extra discount because you already got them at a considerably lower price. If you are stil la student, use the the S&T version of CC, otherwise you will need to join CC without any further discounts.
    Mylenium

  • Is Acrobat 9 compatible with Creative Cloud programs?

    I submitted this in the updates section but didn't get any help.
    Is Acrobat 9 compatible with Creative Cloud products such as Photoshop CC and InDesign? Will I be forced to upgrade to Acrobat XI or can I keep using Acrobat 9 with the Creative Cloud programs?
    Any help is appreciated, thanks.

    Acrobat 9 should be fine with PDFs you generate with CC apps. I don't believe any of the apps will let you choose a lvel of security that requires Acrobat 10 and up, which is the only stumbling block I can think of.

  • When I try to join creative cloud as a student it brings up an error.

    Whenever I try to join creative cloud as a student it brings up an error when I try to enter my institution."We're sorry. Something seems to be wrong on our end. Please try again later. If this continues to fail, please contact Customer Support." Without entering this information I can't purchase anything. I've logged out and back in and that doesn't work.

    Hi there
    It looks like your order has processed successfully.
    Please let me know if you still have issues.
    Thanks
    Bev

  • How do I install Creative Cloud programs for others?

    Users in my network are not allowed to install or update software.  How do I install Creative Cloud programs for them?  They are also not allowed to have Adobe IDs.  This is all to be done by Network Administrators, like me.

    You would use CC for Teams, but install it via deployment tools. Still, you're gonne need Adobe IDs for every memaber of the team. There's no way around that part, even if you manage them yourself.
    Mylenium

  • Server busy issue since i joined Creative Cloud

    I had Lightroom 5 and then joined creative cloud and have been having issues ever since i signed up.  Every time i start lightroom i get a server busy error for hours on end.

    A fix to Lightroom's “Server Busy Error” on a Windows 7 64 bit computer:
    I see in the discussion threads there are a LOT of frustrated people over this Server Busy issue, so I hope this helps someone. This is what Adobe tech support had me do, which fixed my problem. I got through on the phone right away, and the fix took no longer than 20 minutes to determine, with the support person remoting into my computer.
    I already had Lightroom 5.6 installed through my Creative Cloud subscription, and it had worked for a few weeks for me, although with increasing problems with the Server Busy box popping up. I was able to get rid of it by switching to Switch and Retry, but eventually it locked me out entirely.
    Tech Support told me the problem was a permissions issue.
    Try the following and see if it solves your problem:
    In C:\Program Files (x86)\Common Files\Adobe, find the SL Cache folder and move it to your Desktop.
    In C:\ProgramData\Adobe, find the SL Store folder and move it to your Desktop.
    R Click on your Lightroom icon and “Run as Administrator”.
    If it opens correctly, that shows it is working now.
    Close Lightroom and reopen the application normally.
    Refer to:
    Error Message Server Busy During Startup
    Error on the activation server
    Re: Server Busy - Lightroom locked up
    Regards
    Rajshree

  • I paid but i have not been able to download adobe creative cloud programs

    I paid but I have not been able to download adobe creative cloud programs but my credit card details and payment have disappeared from my account.

    Does your Cloud subscription show on your account page?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    This is an open forum, not Adobe support... you need Adobe staff support to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

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