Journ.E touch - blank page while trying to access the virtual store

After resetting the account and update the virtual store,
I get a blank page while trying to access the virtual store.
I proceeded to update firmaware. always blank page.

after the reset, the page is still blank. no access to the virtual store. can you check the serial number of my JournE Touch?
S / N: 5A015441DH, are this a zero? or the letter O? I write the number 0 for account creation.
I note that this error occurred after resetting the personal account
Personal Account - 12763
cordially

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