Journal shows Approval "In Process" even after Approvers approves it

Dear All,
The Approver gets a notification to approve a Journal Batch. He opens the notification and approves by clicking on the Approve button on the notification page and the page closes. But when we go and check the Journal details in the GL apps screen, the Approval status still says 'In Process'. Also the SYSADMIN gets a notification saying "No approver for employee SGL99 was found to approve XX HLA 8-1 2 only 9953 01-AUG-2006 09:04:12. Please correct the error and respond to this message."
Where is the process stuck? What's wrong?
Thank you for your help in advance.
Harish Amble.

What notification are we talking about? Is it the self-service notification accessed through worklist or e-mail notification that available from the user's e-mail Inbox?
Self-service notification
The notification is rendered by the Application Server over HTTP and the user's response is submitted back to Oracle Workflow using HTTP request immediately upon clicking on the Approve button. When the notification page returns after Approve button is clicked without errors, it means that the notification is responded to successfully.
E-mail notification
The e-mail notification is detached from the Oracle Workflow instance in the sense that when the response is submitted as an e-mail, unless and until the e-mail reaches the Notification Mailer's inbox and the mailer has successfully processed it, the notification response is not really applied. You need to make sure that the mailer's Inbound and Outbound processing is enabled and that the mailer is able to process e-mail responses successfully.
For both the cases above, you might want to go the Status Monitor/Process Monitor/Find Processes and search for that instance of Journal Workflow and view the diagram. You should be able to see the notification activity and the current response for that notification activity. If the notification is still in NOTIFIED status, that means the response is not yet applied.
If you want to troubleshoot the notification mailer, please search in Metalink for notes on Troubleshooting Java Notification Mailer. This helps for 11.5.9 or after.
Hope this helps.
Vijay

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