Journe f801 photo frame - non-existent support

I have acquired a Toshiba journe^1^ digital frame (Model number: PPA3702A-1ET2) and the support could best be described as lacking (ie. it simply doesn't exist).
Here are a few questions:
1) Video support. There's an option for video display, and I have seen elsewhere that the frame supports Motion JPEG, MPEG 4, WMV, H.263, H.264. I tried displaying an H.264 in a MOV container and it didn't work, so my question is what codecs (video and audio) and what containers are supported?
2) Image support. Jpegs and BMP seem to be it, is that the case? Any plans for updating the firmware?
3) Where's the light sensor and can I adjust it? If I turn it on the screen blanks immediately, regardless of light levels. This is a problem.
4) Am I the only one that thinks being able to get more reliable product information from everyone *but* Toshiba about this product is a problem? Some basic support for a product you sell would be nice.
^1^ the swiss army knife of Toshiba product naming conventions - seriously Toshiba, don't call everything you make 'journe'. It makes finding products difficult, and frankly, devalues the meaning of journe as a brand to the point of uselessness.

Hello bratton,
I don't think the frame is junk, but it's very obvious that playing videos is a function that has been thrown in at the last minute rather than thought about.
If I were you, and I wanted to play videos, I'd get something like mediacoder (www.mediacoderhq.com - I've used it quite successfully in the past) or one of the many free transcoding applications and start testing. The problem with them is that they can be overly complex for simple tasks (and video transcoding of any kind is always a nuisance).
The biggest problem with the whole idea is that mjpeg is not a ratified standard (ie. every vendor does it their own way) so you could run into either obvious issues (ie. it doesn't work at all) or subtle issues (ie. it doesn't work properly and you cannot see why) related to differing vendor implementations. The frame itself ships with some dubious software for conversion that I didn't even bother installing (because in box software is always total garbage and superior free options are available - I already have a bunch of vastly more functional software on my machine, Avidemux, VirtualDub, etc.) so I can't even tell you how reliable the actual process is when you are doing it the way Toshiba expects.
I personally bought the frame because it was dirt cheap, and I was looking at it as a device I might be able to hack (primarily I was thinking about making a network attached display device to show things like my calendar, to do list, etc.) so mjpeg video isn't critical to me (but it would be a nice feature). Currently, I'm more interested in writing some software to handle picture conversion for the frame (having discovered that the native resolution of 800x600 is best for images on the device (it only scales images down, not up - go figure) and as it only understands jpeg and bmp I've been thinking about automatic image resizing and expanding the number of image formats accepted. Both those goals should be trivial), although mjpeg support would be good for dealing with the display of animated gifs.
Anyway, if I find out anything useful, I'll post it here.

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