Jpeg image is super low after saving from a better version in PS

Im not sure how to explain this really. the past 2 projects that I have worked on have been a real nightmare. my canvvas size is 4 x 6 inches @ 300 ppi. The image looks fine in PS.
When I save it as a jpeg I choose the maximum quality size. An example is below. I didn't take these pictures and I didn't even put this one together. My sister in law did for their wedding "thank yous". I don't know how to fix this problem tho. ( i helped him tweak some colors in one of the panels)
the image size as far as pixels go is 1838 x 1238
when he prints this it is super grainy
thanks for any help you can offer.
I might also add that I'm sending him this via imail or wahtever Mac's email service is called. and grainy isn't like poor film quality grainy, but pixel grainy because it's been blown up grainy (which it shouldn't need to be blown up because i want it at 4x6 and tat is what it is set as)

Curt,
Thanks for the reply! I looked in to it some more and the issue happened when I tried to attache the image to the email to send it. evidently mail downsamples your image unless you specifically tell it "actual size" which you don't get the option to do when you initially attach it. So they were receiving a much downgaded image because of that.
what was helpful from your post was the bit about "printing from the thumbnail rather than the image" I think this has happened to me before as well, but never understood why. Thanks very much!
Kyle

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